Country Inn & Suites by Radisson, Tyler University Area

Great breakfast!

good, as expected holiday inn sign removed property is rebranding and will no longer be a holiday inn.

Terrible front desk support.

Comfortable bed

Upon check in, we realized that there is no hot tub even though there is one pictured. The room still had things left in it from the previous occupant. The bed mattresses were very soft and uncomfortable, and the sheets did not fit on the bed and kept sliding off during the night. A fire alarm went off in the middle of the night, but there was no fire. The next morning we were told that all the fire alarms went off because one occupant must have been smoking in their room. I’m not sure why this caused our entire floor’s fire alarms to go off. Family that came with us and stayed on the same floor had, what appeared to be mold in their room. Their shower head fell off and hit them in the head. This was a poor experience, and we were shocked it was a holiday inn. On a positive side, the breakfast and cookies were great, but that’s about it.