Hilton Yaounde

Clean room, nice staff overall perfect

No response received. Tried to give 48 hours notice of cancellation (within 24 hrs of purchase) and yet have been charged for the full amount of 3 nights with breakfast. Paid for taxes and breakfasts that I did not even have and refused to give any refunds, saying that it is all non-refundable. Use taxes should also be applicable to hotels, not just airlines.

Not quite sure of what I liked about the property. Maybe the location and safety was unique. I did not like the fact that first of all every staff seem to have the impression that every visitor should be French speaking. Also, my room was booked for two, however things such as glasses and tea cups and bathroom robe amongst other things were provided for one person only. No wine glasses in the room. The fridge was locked and I had to chase after every thing before it could be provided thus frustrating me each day. To make matters worst the central lighting of the room was not working. I am a frequent travel to which I have stayed in many hotels across Africa with few stars but far better than this one. So much for Hilton. I was so disappointed with all these in a 5 star hotel.

Price for rooms is extremely high (240€/night), breakfast is excluded, weak internet, shuttle bus to the airport costs 75€, hotelrooms are from the 80-ties. As the Hilton is the only (officially) 5 star hotel in town, they can charge what they want and are abusing their position.

What I liked the least were the eating options in the hotel. Costs were absolutely exhorbitant, and it was not easy to go out and eat elsewhere. The hotel itself is quite a bit run down, even the elevators have condensation dropping from the ceiling. A Hilton should do better.