Victoria & Alfred Hotel by NEWMARK

Excellent location really close to the V A waterfront Great variety for breakfast and the staff is so friendly!!! Just love this hotel

We had problems with not having hot water for 2 days in a row only on the second day did they send someone to come look at the problem. Breakfast was amazing and the view on table mountain fantastic. !! Thank you for the champaign in the room for our anniversary and my h/bands birthday.

Breakfast was good, room comfortable. One day we were without hot water and were offered to go to the sister hotel for a shower if required. We were told that the hot water was back on later in the day but when we came to have a shower, there was none coming through. I rang reception and was told that the maintenance would be right there. I ran the hot water taps in the bathroom basins on full for 15 minutes no hot water so I rang again to be told to hold on while they checked with maintenance. I was cut off and nobody rang back so I went down to reception and while there, they rang maintenance who told them that they would be right there. 15 minutes later I went down again and asked what was going on and after they found where maintenance were working, they sent a porter to get them to go to our room. He did turn up and told us that we needed to turn the shower and bath and basins on hot fully open. We got hot water. Wouldn’t it have been easier for the maintenance to tell reception this. I asked for a complaint form but was told that they would tell the manager. We got no call from the manager at all and we were staying for another two days. By the time we got the hot water we had missed our reservation time at the restaurant.

Very good breakfast. Quality & variety

Room was disappointing in that we had no hot or even warm water for the duration of our stay. Despite letting management know we were told that nothing was wrong with the water- incorrect we had no warm or hot water. We were staying on the 3rd floor whereas my daughter who stayed on the 2nd floor had plenty of hot water. Very disappointed!