The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

This place is to old and food is REALLY Bad for the Room tv no working issues wi the bathroom a/c working issues and mexica restaurant is not good

i would say our stay was exceptional. The staff were 10/10, so friendly and helpful. We loved our swim out room, it was such a blessing. The food was also excellent. the room was very clean and comfortable. i would highly recommend. 10:10

Please don’t stay here! The place is cute & nice but the food, drinks were horrible! & even the employees are not the nicest, we unfortunately had our beach backpack stolen & the employees & security are very useless & they were being shady even some of the employees say that there are people that like to steal, we were asking everyone & everyday & still nothing I’m sure one of the employees stole our bag & they all cover for each other, we also did a report & said they will get back to us in 72 hrs & no update, we also have reach out & no responses & on top of it there was mold on the headboard

The Hacienda grounds were beautiful and Seafood restaurant had good options, tasty and great service. Check inn was easy as well. I had stayed at the Krystal in the past when it was a Hilton and would say that it is really showing its age and is in need of a serious upgrade. Food needs improvement outside of the Seafood restaurant. Just seemed to be lower standard and quality. The construction was also a bit of a distraction of our relaxation. I probably won’t be back unless I read in the future that there has been improvements. It’s too bad really because this resort (Hacienda) has big potential.

Service everywhere was really good and friendly. Food was really good and nice variety. Pools kept clean. Great coffee shop.