Landmark Hotel Dallas - Addison

The front lobby is under construction - the pictures on hotel.com are significantly different than what we experienced. The room had no remote and the soap dish was dirty. The jetted tub was horrible and it the shower for the room. So it was cold taking a shower didn’t a mat so it was slippery. I would have never booked this stay had I known the condition it was in. There was no breakfast due to the lobby being under construction as well.

The hotel is refurbishing, remodeling and refreshing hopefully everything. I will say room was clean but the hallways, elevator and lobby is a mess! Bad smells too! I did not want to stay but you know with Hotels.com there isn’t anybody to call and explain the hotel is not in any condition for guests.

We paid extra for the room with the jetted tub but all the controls were screwed in so the jets didn’t work. We should have been told that or the room not advertised as such. Feel ripped off

The room was a complete disaster. A thick layer of dust and dirt covered everything the eye could see. I didn’t even want to touch the bed for fears of bedbugs. Walking in to the bathroom was like walking into an abandoned building. The roof was falling in on it self, the bathtub was horrible dirty, and the toilet was covered in black mold.

The room was pretty stuffy when I walked in. I had to by some air freshener for some relief. There was a small bug on the bed sheets, so we decided to take the sheets off and get a replacement. These would've been the only issues until we needed a new set of towels and they "didnt have any because ALL of them were being washed." That is ridiculous if you ask me. How do you not have towels ready for availability as a hotel for your guest? Besides these, the bed was pretty comfy and the water pressure was great. The AC was also great compared to other hotels that would have defects.