The Samoan Outrigger Hotel

Amazing staff!!

I absolutely cannot fault the beautiful staff at The Samoan Outrigger Hotel. They were very attentive and made my stay so enjoyable, from the lovely breakfasts to the tips and recommendations for what to do in Samoa and little chats here and there around the hotel. I had an early day trip one morning and asked if it would be possible to have a packed breakfast at 6am and the staff packed me some hard boiled eggs, crackers and a whole bunch of fruits which absolutely saved me on the ferry to Savai’i. I stayed in room 11 which had the ensuite, a mini fridge, aircon and mini patio with chairs and tables for you to seat outside and enjoy the garden. Room was cleaned everyday and though basic, had everything I needed. There is a shared kitchen and dining area for all guests just next to the pool. I really enjoyed my stay. I do want to note that the gym next door starts pumping very loud music as early as 6.30am in the morning which is not the hotel’s fault and wasn’t an issue for me as I’m an early riser but good to note that even if with the doors closed, you’d still be able to hear the music and beeping which may be an issue for guests who like to sleep in.

WARNING - DISHONEST OWNER AND FALSE ADVERTISEMENT… the description for the room says room amenities: bathroom. See the picture. When I went to check in, they insisted that it’s a shared bathroom. I ended up meeting with the owner and asked her a very simple question: why don’t you say shared bathroom if you intend it to be a shared bathroom? She refused to answer the question. The room description also states shared kitchen, but never says shared bathroom. I then showed her the picture of the description of the room where it says room amenities: bathroom and asked her why it says one of the room amenities is a bathroom and she refused to answer the question. Why say shared kitchen, but not say shared bathroom, if that’s what is honestly intended. These are bad people and I would not do business with them and I would not stay there. I left and went to another hotel, she refused to give a refund, but Expedia agreed that their description is misleading at best, and the Visa company also agreed a refund will be issued. The owner kept saying the advertisement says shared facilities, and they do have a shared kitchen for everyone, but nowhere does it say shared bathroom. The fact that she wouldn’t answer the question why she doesn’t expressly state shared bathroom but does say shared kitchen, I think tells us everything we need to know.

Such a lovely stay! All of the staff were super friendly and kind, the kitchen was super useful and the complimentary breakfast was great! The pool and gardens are gorg!

Great breakfast and friendly staff