Holiday Inn Express and Suites Alpine by IHG

Facility undergoing remodel and room chosen on 3rd party app was not room reserved. Traveling with elderly and checked in late. Spoke with receptionist and property was unable to make suitable accommodations. Plugs in room non working, phone non working, had a breaker go off. Not a good experience.

The hotel was undergoing renovations when we where there.

The hotel was under renovations and there was no notice online about it or I would have stayed elsewhere. I paid around $275 per night for a room with a jetted tub only to not be able to open the window because there were literally workers standing right outside looking back at me!!! The noise was loud and the smell of paint was overwhelming! When I complained to the girl on staff I was told I would have to speak to a manager. The manager came in at 11pm! The manager offered $50...that's it!! I was then told I could speak to the GM at 9am the next day...I came there to explore the town not wait around to speak to staff all day! The room itself was ok but definitely NOT worth what I paid especially with the hotel in the condition it was in. The only saving grace was a decent free breakfast each morning. I would not stay here again

The place was full of construction dust, it seems the place is being renovated from few months and the place is a mess..... nothing like in the photos, dont get fooled. Even hotels.com did not mention or explain this point and they are still marketing this hotel as part of their suggestions

When we arrived late at night, there was various signage about the hotel undergoing extensive renovations. At check in we were told the TVs on our floor were not set up yet and therefore unusable. Annoying but not the end of the world. The hallways were packed with boxes and tools from the renovation. And the room we were assigned looked like it had just been completed that day. There were no trash cans, the phone was not connected, and the air conditioning was not even set up. The front desk attendant came by to try to troubleshoot the air conditioner but was unable to get it going. The high temperature was nearly 90 that day, and there was no air conditioning. And it’s not like we could have opened a window, so there was, in essence, zero ventilation. The proposed solution? To leave the door open and have a fan blowing from the hallway. I have 2 young girls. Absolutely unacceptable. We asked for another room, but were told they were completely booked. So we left. What else were we going to do? And because it was spring break and every other hotel in town was full, we had to drive an hour back the way we came to Fort Stockton. The front desk attendant told us we had to go through hotels.com to get a refund, so we did so, but when they contacted the hotel, they stated the manager hung up every time a refund was brought up. So now we’re out for a hotel stay for a hotel we didn’t even use, and which was not ready for guests AT ALL. Gross misrepresentation of services.