Name: Hotel Baslertor
Address: Pfistergasse 17, Lucerne, Switzerland, Lucerne, Canton of Lucerne, Switzerland
Rating: 7.73

What guests think

Across recent reviews, Hotel Baslertor is praised for its central, walkable location near the river and station, generally clean rooms, and a pleasant pool area, with recurring notes about limited amenities and inconsistent or absent air conditioning.

Room size ranges from spacious family rooms and terraces to smaller spaces, with comfortable beds and generally quiet interiors, though some furnishings feel basic or a bit tired. Service is widely described as helpful, with smooth check-in and proactive problem-solving, but front desk presence can be limited and there are a few negative encounters. The outdoor pool and hot tub are appreciated yet may close earlier seasonally, and there is no on-site breakfast though nearby cafes are convenient. Expect a simple, well-located base with dependable comfort and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool and hot tub are positives; several guests found them clean and enjoyable, though seasonal hours and occasional early closure disappointed some. AC varies by room, with multiple mentions of no AC or small/noisy units; fans were sometimes provided.

Related guest reviews

8

Nikki

Jul 15, 2025

·

Stayed 2 nights

Our stay was great. The room was close to everything and had AC.

10

Anthony

Aug 30, 2025

·

Stayed 1 night

We loved the area the hotel was in. It was so close to the river and so many beautiful buildings and amazing restaurants and cafes. The pool was also a highlight, very clean and well maintained. The rooms were clean and spacious, and we especially loved the window seats and double windows!

10

Bogumila

Jul 4, 2025

·

Stayed 1 night

The hotel and staff were great. Friendly and helpful. Hotels.com made two reservations for us when I only needed one. When i called Hotels.com they did not help and I was charged twice. I worked with the staff at the front desk and they were able to sell the extra room and refunded me. Hotel pool was very nice.

6

Jody

Oct 10, 2023

·

Stayed 2 nights

Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.

10

Hannah

Aug 24, 2025

·

Stayed 2 nights

Really helpful staff everything you would need for a stay- pool was fab!

4

Kenneth

Aug 18, 2023

·

Stayed 2 nights

Was “upgraded “ to a room with no air conditioning. Not the most comfortable stay in mid-August.

8

Stephanie

Jun 25, 2022

·

Stayed 1 night

Well located hotel, room was clean and comfortable. Only issue would be that jacuzzi and pool area was supposed to close at 11pm (hours stated all arround) and closed at 10pm.

8

Atul

Aug 27, 2025

·

Stayed 1 night

Great property just 5 min walk away from shopping and main dinning area but still in a very quiet zone. Property had pool and outside sit down area which is very nice. One of the rare property in Swiss which provided both AC ( small but working ), fan and elevator. Rooms are on the small side specially of travelling with kids but were ok for shorter stay.

8

Regina

Jun 2, 2024

·

Stayed 2 nights

Boa localização, com comércio próximo. Piscina climatizada. Indicamos, mas o assoalho fazia barulho

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10

Graeme

Aug 11, 2025

·

Stayed 1 night

The location is excellent, easy walk to everything. The beds were comfortable and the pool area was good; the whole hotel was clean and the staff friendly. The only thing to note in summer is the rooms don't have AC and it can get hot; there were fans provided which worked well.

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Cleanliness

Most reviews describe the hotel and rooms as clean or very clean, with occasional praise for well-maintained pool areas. A few reports cite issues like bathroom odors, mold, or generally worn/grubby areas.

Related guest reviews

10

Anthony

Aug 30, 2025

·

Stayed 1 night

We loved the area the hotel was in. It was so close to the river and so many beautiful buildings and amazing restaurants and cafes. The pool was also a highlight, very clean and well maintained. The rooms were clean and spacious, and we especially loved the window seats and double windows!

6

Jody

Oct 10, 2023

·

Stayed 2 nights

Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.

10

steve

Jan 5, 2025

·

Stayed 3 nights

Clean. Staff were helpful. Close to all attractions.

2

Hanoze

Oct 19, 2023

·

Stayed 2 nights

Absolutely the worst hotel (I don’t even call this a Hotel - more like Hostel) This “Hotel” was not clean at all - the carpet and Bathroom had MOLD - bad smell / horrible service !

8

Alejandro

Apr 26, 2025

·

Stayed 1 night

Muy bien ubicado, es austero pero muy bien para el precio. Las cortinas del cuarto no cerraban por completo. El baño limpio pero tenia olor fuerte a orina

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10

Graeme

Aug 11, 2025

·

Stayed 1 night

The location is excellent, easy walk to everything. The beds were comfortable and the pool area was good; the whole hotel was clean and the staff friendly. The only thing to note in summer is the rooms don't have AC and it can get hot; there were fans provided which worked well.

4

Linard

Oct 28, 2023

·

Stayed 1 night

Alt und schmuddelig

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10

Christina

Sep 27, 2025

·

Stayed 2 nights

The room was very clean, beds were comfortable, and the staff made check in very easy. The hotel is in a great location to get around the city. Would highly recommend!

10

arely

May 21, 2025

·

Stayed 1 night

Nos gusto mucho el hospedaje, en buena zona, super limpio y en recepcion te atienden super bien, lo disfrutanos mucho el hospedaje

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10

rely

Dec 24, 2025

·

Stayed 3 nights

Great location, clean and great value.

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AI-generated summary based on recent guest reviews

Rooms

Room sizes range from large family rooms and terrace options to smaller spaces; beds are comfortable and many note quiet rooms. Features are basic and some furnishings feel dated, with occasional creaky floors.

Related guest reviews

10

John

May 21, 2025

·

Stayed 2 nights

We had a double with a wonderful terrace. The pool looked great, although we didn’t swim. The hotel’s location is perfect, in the middle of Lucerne’s old town. Rooms were very quiet.

10

Richard

Jan 30, 2023

·

Stayed 1 night

Easy location from the train station and just a quick stroll into the old town. Right by the river. Worked well for me. Reception team was super friendly. Good size room, basic features..but that was fine for me. I will come back.

8

Kim

Oct 11, 2025

·

Stayed 2 nights

GREAT location - we had a very large room and a great stay!

6

Jody

Oct 10, 2023

·

Stayed 2 nights

Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.

8

Atul

Aug 27, 2025

·

Stayed 1 night

Great property just 5 min walk away from shopping and main dinning area but still in a very quiet zone. Property had pool and outside sit down area which is very nice. One of the rare property in Swiss which provided both AC ( small but working ), fan and elevator. Rooms are on the small side specially of travelling with kids but were ok for shorter stay.

8

Gunjan

Aug 29, 2022

·

Stayed 2 nights

Great location. Close to the station and waterfront. The room size was big. Cons: the AC kept turning off and on all night. Also, hotels.com said the checkout as 11 AM but the hotel said it was 10 AM.

8

Regina

Jun 2, 2024

·

Stayed 2 nights

Boa localização, com comércio próximo. Piscina climatizada. Indicamos, mas o assoalho fazia barulho

Translate

10

Graeme

Aug 11, 2025

·

Stayed 1 night

The location is excellent, easy walk to everything. The beds were comfortable and the pool area was good; the whole hotel was clean and the staff friendly. The only thing to note in summer is the rooms don't have AC and it can get hot; there were fans provided which worked well.

8

Monika

Jul 10, 2025

·

Stayed 1 night

Mycket vacker stad. Perfekt, lugnt läge på boendet. Vi bodde i familjerum med gott om plats för 5 personer.

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10

Reena

Jun 14, 2025

·

Stayed 2 nights

Nice hotel, comfortable beds. Room.had all facilities

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, with smooth check-in and proactive assistance (including resolving booking issues). However, the front desk is sometimes unmanned and there are isolated reports of discourtesy or poor service.

Related guest reviews

10

Sarisa

Mar 15, 2023

·

Stayed 3 nights

Overall, the hotel is very nice and the price is affordable. I stayed here for 6 nights and I love it. Moreover, the front desk staff and service here is excellence especially the gentlemen who help me and sort out the extension of my stay.

10

Brigeen

Sep 27, 2025

·

Stayed 1 night

Super helpful staff

10

Timothy

Sep 17, 2024

·

Stayed 1 night

Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.

8

Bernardo

Jun 5, 2022

·

Stayed 1 night

Me gustó mucho la posición del hotel, por la relación posición-precio. Tienes cerca todo. No me gustó la falta de servicios (no hay frigobar, el aire acondicionado rumoroso, la recepción está siempre vacía a menos que hables por teléfono para que vayan: además es peligroso). Que tengas que pagar 10 francos por dejar tu maleta tras el check-out. La señora que me entregó la maleta al final de la estadía fue súmante descortés y antipática.

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10

Bogumila

Jul 4, 2025

·

Stayed 1 night

The hotel and staff were great. Friendly and helpful. Hotels.com made two reservations for us when I only needed one. When i called Hotels.com they did not help and I was charged twice. I worked with the staff at the front desk and they were able to sell the extra room and refunded me. Hotel pool was very nice.

10

Royne

May 26, 2024

·

Stayed 4 nights

the staff was extremely helpful and the location was perfect just one block off of the river.The coffee house across the street was perfect and the Restaraunts in the area were great.We attended a Mass/Concert ath the church just a block away and were hyelped by the desk staff to find out various details. Overall I would recomend this hotel to anyuone..

10

Judith

Sep 7, 2025

·

Stayed 1 night

A great location! A short walk from the train station, dining, shopping, and sights. Convenient checkin and early morning checkout. Very friendly and helpful staff!

6

Jody

Oct 10, 2023

·

Stayed 2 nights

Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.

2

Hanoze

Oct 19, 2023

·

Stayed 2 nights

Absolutely the worst hotel (I don’t even call this a Hotel - more like Hostel) This “Hotel” was not clean at all - the carpet and Bathroom had MOLD - bad smell / horrible service !

10

Christina

Sep 27, 2025

·

Stayed 2 nights

The room was very clean, beds were comfortable, and the staff made check in very easy. The hotel is in a great location to get around the city. Would highly recommend!

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Location

Consistently praised central location near the river, old town, shopping, and the train station; most sights are walkable. Some also note the area is quiet despite the proximity to attractions.

Related guest reviews

10

Timothy

Sep 17, 2024

·

Stayed 1 night

Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.

10

Richard

Jan 30, 2023

·

Stayed 1 night

Easy location from the train station and just a quick stroll into the old town. Right by the river. Worked well for me. Reception team was super friendly. Good size room, basic features..but that was fine for me. I will come back.

8

Kim

Oct 11, 2025

·

Stayed 2 nights

GREAT location - we had a very large room and a great stay!

10

Judith

Sep 7, 2025

·

Stayed 1 night

A great location! A short walk from the train station, dining, shopping, and sights. Convenient checkin and early morning checkout. Very friendly and helpful staff!

10

Jae Joon

Oct 4, 2025

·

Stayed 1 night

Perfect location and very nice place to stay.

8

Rick

May 6, 2025

·

Stayed 2 nights

Decent room. Great location. Walkable distance to the old town and train station, even with luggage.

8

Atul

Aug 27, 2025

·

Stayed 1 night

Great property just 5 min walk away from shopping and main dinning area but still in a very quiet zone. Property had pool and outside sit down area which is very nice. One of the rare property in Swiss which provided both AC ( small but working ), fan and elevator. Rooms are on the small side specially of travelling with kids but were ok for shorter stay.

10

Graeme

Aug 11, 2025

·

Stayed 1 night

The location is excellent, easy walk to everything. The beds were comfortable and the pool area was good; the whole hotel was clean and the staff friendly. The only thing to note in summer is the rooms don't have AC and it can get hot; there were fans provided which worked well.

10

Christina

Sep 27, 2025

·

Stayed 2 nights

The room was very clean, beds were comfortable, and the staff made check in very easy. The hotel is in a great location to get around the city. Would highly recommend!

10

rely

Dec 24, 2025

·

Stayed 3 nights

Great location, clean and great value.

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Dining

No on-site breakfast is available, and in-room drink or coffee amenities are limited. Guests relied on nearby cafes and restaurants.

Related guest reviews

10

Anthony

Aug 30, 2025

·

Stayed 1 night

We loved the area the hotel was in. It was so close to the river and so many beautiful buildings and amazing restaurants and cafes. The pool was also a highlight, very clean and well maintained. The rooms were clean and spacious, and we especially loved the window seats and double windows!

10

Bodil

Jul 15, 2022

·

Stayed 1 night

Bra läge och väldigt trevligt med pool att svalka sig vid. Ingen frukostmöjlighet men i övrigt väldigt prisvärt

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10

Royne

May 26, 2024

·

Stayed 4 nights

the staff was extremely helpful and the location was perfect just one block off of the river.The coffee house across the street was perfect and the Restaraunts in the area were great.We attended a Mass/Concert ath the church just a block away and were hyelped by the desk staff to find out various details. Overall I would recomend this hotel to anyuone..

10

Judith

Sep 7, 2025

·

Stayed 1 night

A great location! A short walk from the train station, dining, shopping, and sights. Convenient checkin and early morning checkout. Very friendly and helpful staff!

6

mark

Sep 18, 2022

·

Stayed 2 nights

Lovely location and spacious room but no breakfast, no kettle, no amenities to make the room comfortable.

8

Jen chih

Jul 4, 2024

·

Stayed 2 nights

熱水水溫不穩定，環境便利、附近飲食方便。

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8

Atul

Aug 27, 2025

·

Stayed 1 night

Great property just 5 min walk away from shopping and main dinning area but still in a very quiet zone. Property had pool and outside sit down area which is very nice. One of the rare property in Swiss which provided both AC ( small but working ), fan and elevator. Rooms are on the small side specially of travelling with kids but were ok for shorter stay.

4

Marcia

Mar 25, 2023

·

Stayed 2 nights

We traveled in March. This hotel has potential to be great but it’s missing simple things that could make a traveler feel comfortable. They had no coffee maker in the room, nor even in the lobby. Everything in the near vicinity was outrageously priced. There are signs in the room saying you are not allowed to even eat in your room which is ridiculous! “Due to hygiene reasons?? Give me a break, do it if you want to risk a 100$ fine! I will not return to this hotel based on the cost and what was received.

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Hotel Baslertor

Amenities

Property description

Amenities

Rooms

Location

Guest reviews

Good

Who stays here?

What guests think

What guests think

Facilities

Related guest reviews

Cleanliness

Related guest reviews

Rooms

Related guest reviews

Service

Related guest reviews

Location

Related guest reviews

Dining

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Location

Property Policies

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Hotel Baslertor.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Baslertor

Have a question?

Hotel Baslertor