Ok, couldn’t get breakfast, we still went to the place and the guy was trying to charge us . I contacted Ana and said it’s 1 pm and we still trying to eat, he did agree to pack us 10 lunches to make up for missed breakfast . Ana didn’t fix any issues, we couldn’t cancel the next night on Expedia we asked Ana listen we deserve a refund at least for one night of the 4 rooms we reserved. Yes of course I will send your bank info and I will send it to you. That was January 4th till this day no response. We couldn’t fathom staying there another night Hell No. Expedia needs to remove this place from their website period. Unprofessional unsafe fraudulent service. Not giving what is promised and not providing safety or satisfaction to the customer at all. I felt so bad for the employees because they are fed up of people complaining everyday, they say once you pay Ana or administration doesn’t care, they say let them leave they already paid, this is coming from the employees. They are there to work and they do their best. But please remove this place from here it doesn’t clever deserve to book 1 room. Mind you there were many people complaining in the office. We only stayed because there was no were else to stay and it was already late. But it was a nightmare truly. I will pick pictures up soon . Oh I will add it’s a Shame because this place is right on the beach, beautiful view but that is all you are going to get and we were lucky to find coffee. Thank you to the workers whonhelped.
Ok, couldn’t get breakfast, we still went to the place and the guy was trying to charge us . I contacted Ana and said it’s 1 pm and we still trying to eat, he did agree to pack us 10 lunches to make up for missed breakfast . Ana didn’t fix any issues, we couldn’t cancel the next night on Expedia we asked Ana listen we deserve a refund at least for one night of the 4 rooms we reserved. Yes of course I will send your bank info and I will send it to you. That was January 4th till this day no response. We couldn’t fathom staying there another night Hell No. Expedia needs to remove this place from their website period. Unprofessional unsafe fraudulent service. Not giving what is promised and not providing safety or satisfaction to the customer at all. I felt so bad for the employees because they are fed up of people complaining everyday, they say once you pay Ana or administration doesn’t care, they say let them leave they already paid, this is coming from the employees. They are there to work and they do their best. But please remove this place from here it doesn’t clever deserve to book 1 room. Mind you there were many people complaining in the office. We only stayed because there was no were else to stay and it was already late. But it was a nightmare truly. I will pick pictures up soon . Oh I will add it’s a Shame because this place is right on the beach, beautiful view but that is all you are going to get and we were lucky to find coffee. Thank you to the workers whonhelped.
