MASSOU Residence

Les taxes de séjour de 6.10€ sont devenus 10€ à l'arrivée. Si je n'avais pas ces 6.500fr cfa??? C'est une première sur hôtel.com. Je ne commente pas souvent, mais changer de montant, c'est très dangereux. J'ai dit à la personne que j'ai trouvée que je paye, mais je le notifierai en commentaire. Le premier studio avait des soucis, on m'a donné un autre, plus grand, même si la grandeur n'était pas necessaire. Pour le reste je leur dirai en privée, car ce n'est pas intentionnel de leur part.

Il personale e l’ampiezza dell’appartamento.

I returned home to Cameroon after a long time and decided to choose Residence Massou for my stay. Overall experience was 10/10. The staff, location, view, and suite were everything I expected and more. They cleaned the room daily which I appreciated. Next year I will return and book the exact same suite. Thank you to staff and everyone for making me feel welcomed

Anlage, Zimmer, Service und WIFI waren top! Tolle Lage am Mount Febe mit Sportmöglichkeiten. Management und Mitarbeiter haben bei Fragen immer gerne geholfen. Ich hatte viel Spass, mich sehr wohl gefühlt und komme gerne wieder!

Overall, the property is very good and could have deserved a 5-star rating. The apartment itself and the staff on site were great, aside from a few minor issues. Unfortunately, my overall experience was negatively affected by poor communication from management. The booking was made and confirmed through Expedia, yet I never received any follow-up message. When I arrived for check-in, the property was fully booked and the room I had reserved had already been assigned to another guest. To accommodate me, I was charged an additional €80 and placed in a three-bedroom unit. However, only one bedroom was accessible, as the other two were locked. In effect, I paid an extra fee but received essentially the same experience as the room I had originally booked, due to an internal booking issue. This situation felt unfair and significantly impacted my stay, despite the quality of the property itself.