Hotel Omni Residency

Good experience

I will not recommend any business people to stay in this hotel, because there is no proper desk to do work..and there was an incident with my case that which I booked my hotel as pay at property and I requested the receiption staff to issue the invoices per my demand...but one of the staff was not familiar with the work and trying to convince me there was no invoice issue at property and invoice should be claimed from Hotel.com..and with the local people's assistance, I still spent 30mins approx. to get my invoice...a bit disappointed with the efficiency... Other than those, the hotel is located in a good area of Banani. Good restaurants and Cafe nearby, very convenient for solo or dual travelers.

Staff members were most impressed, professional and courteous. I am beyond excited for the service they provided. Each and everyone was always ready to help and support. I hope this will be my next home…thank you for your service

There was no handwash in the bathroom. I booked and paid for a transfer directly with the hotel, the lady on reception did not even return my change. Asked at reception for a bottle of water, they said they'd send it to the room. I had to call a further 3 times to chase the water & finally it arrived 2 hours later. Absolutely disappointing service from this hotel.

It’s okay to stay but need to improve front desk service