Royal Hotel Oran - MGallery Collection

Although the building and location are very good thr servise poor

The room , matress and pilow were great same as the service!

Wifi unusable, machine coffee at brekky awful, what really riles me up is them not willing to hail a taxi but to insist using theirs that is 20 minutes away, due to heavy traffic. There was no traffic, got myself to airport in that 20 minutes by a taxi a found on the street.

Positive points: The staff is really helpful! And very professional! The ladies from the SPA were amazing and very helpful and the security guys at the entrance also! (A big thanks to them) Negative points: My stay was disrupted due to a very noisy neighboring guest. There was loud music during the night, and shouting in the hallway. Unfortunately, when I reported the issue and asked for assistance, I was told that no immediate solution could be provided. As a result, I had to change rooms myself, which was quite disappointing !! Things to be improved: (immediately) The cleanliness is terrible! The carpet needs to be cleaned. I believe it has never been properly cleaned, as there are visible dirt marks and a lot of dust. The bathroom, especially the bathtub, should be cleaned every day. The restaurant café / bar area also needs thorough cleaning, including the carpet and the chairs. There is a strong smell of cigarettes, and the air should be disinfected or properly ventilated, as many people smoke and it affects the overall atmosphere. Additionally, in the hallway leading to the rooms, even though the floor is designated as non-smoking, there is cigarette smoke everywhere. Sometimes the smoke even enters the rooms, which is very uncomfortable. The gym is tiny and poorly equipped ! With one big machine and light dumbbells (a 2 stars hotel gym to be honest)

All good!! Very kind and professional staff