BN Hotel

La chambre, le restaurant et l’accueil

Satisfit de cet hôtel, très propre, garage en sous-sol très bien, personnel très sympathique. La connecxion à internet n'était pas très bonne. Mais très satisfait dans l'ensemble

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I wouldn't say the hotel itself is bad ..it is rather acceptable or good. But its customer service needs improvement, and staff need training. I stayed many nights there .. always the same problem: Customer service and daily encounter with the staff is always an issue Housekeeping lady, twice, opened the room door on us while sleeping, despite complaining to receptionist. My first dinner at this hotel was bad experience.. when I needed to pay using visa card, the cashier followed me all the way down to reception and insisted on the receptionist to not let me go and make me pay ( he thought maybe I was running away..! ) although I was a guest at the hotel and he knew my room number Im not mentioning only the bad experiences.. i encountered good staff who helped me out with a lot of issues . Please, train your workers to be more professional...and most importantly to smile at the guests

To find a hotel in Algeria that accept payment via visa or master card is rare.. or only big brand hotels do that...this hotel has this service which is really good one. Booking available through many platforms is a plus too.. Only the issue I encountered is the room type was changed from double to twin with separate beds !!. That really upset us. I hope this will not happened again