ITC Maratha, a Luxury Collection Hotel, Mumbai

I stayed on 5 May 2026 and arrived in the late morning. I would like to give special compliments to Vijay from the concierge desk, who was exceptional in his service and made a very positive impression. Overall, the service from the hotel staff , from the front desk, the restaurant team, to the housekeepers ,was warm, professional, and much appreciated. Unfortunately, the car service experience left much to be desired. I had provided my airport pickup details a week in advance, but no pickup was arranged upon arrival. I also hired a full car service for the following day, but there appeared to be no record of the booking. While I had a generally pleasant stay and appreciated the service from the hotel team, the car service coordination needs to be improved significantly to match the overall standard of the property.

Breakfast was good, spa was very relaxing, have been staying at ITC Maratha

As always it was a lovely property and even lovelier staff. however the accessible bathroom is just a tickbox exercise. the room was dusty and the accessible shower had poor drainage. i had a late night shower and the entire bathroom was flooded. unfortunate that such a big hotel hasn’t got proper shower facilities for people with mobility issues

Nice room

Excellent and gold standard of hotels.