Courtyard by Marriott Gulf Shores Craft Farms

Room was very clean and not hot when we arrived. Hotel was under construction and elevator was out, we were informed of the day before check in . Everyone was nice and helpful. The air conditioning didn’t feel like the temperature it said. Overall was a good stay

The pool could have been maintained a bit better.

Staff was friendly, room was clean. Heated pool was great. Construction caused fire alarm to go off multiple times. Management did not seem to be available to deal with that.

Great property! Like the laundry facilities on premise.

Staff was great!!!! But the elevator didn’t work and they had someone checking it while taking to the front desk and he said it was fried!! But let’s see how long it takes to fix!!

Older hotel well maintai.ed pool could use some help

I liked it because it was standard Courtyard property. What I didn’t like was the price compared to the age of the property. The room is over due a makeover. It needs every thing done the furniture to the light switch’s. The hinges on the doors had signs of rust. Not to be confused with clean. Everything is clean and tidy from the lobby and up into the room. Outdoors could use some work. Landscape is old and over grown. Pool area had potted dead plants. The pool was a nice view from my room. I wasn’t happy that the balcony door was all foggy in the inside of the glass. I would stay there agan just because it was clean.

Property is being refreshed currently rooms are in great condition and clean. Front desk staff is very helpful. My only complaint is the Restaurant / coffee bar is hardly open but the hours on the website lead you to believe its open all day.

I was there for a week and my wife stayed with me at the Marriott while I went to a training school each day. Overall we liked our stay. Housekeeping could have been better/ But overall wasn't terrible . She offered to leave the room for them to clean But instead she was handed garbage bags to put in the cans. Coffee was never restocked in our room only once. But I walked to the front desk And got coffee and cups. Air conditioner in the room was noisy but kept room cool.loved fittness room and washers/ dryer did great and was cheap to use. Would i stay there again? Yes i would.

Really nice rooms, associates at front friendly, helpful and very quick responding to any needs. Nice poll, close to shopping and walking distance. We WILL be back in the future.

I enjoyed everything about this property but upon arrival after being at the water park all day, we arrived around 8:30 pm to check in and had to wait an additional 30 minutes on the front desk associate to check us in. Upon entering our room everything was fine but the toilet was so dirty that I took tissue and wiped it and you could see the dirt. So not cool especially for a woman. Other than that everything was cool.

This property is due for a refresh. Our shower was not clean with a wad of hair from the previous guest and a bonus of a dirty toilet. The front desk staff were efficient and friendly. I have stayed at this property a number of times previously but this will be my last stay

Clean, comfortable stay

Very clean. Great location and friendly staff.

Floors were not cleaned. I took a washcloth & cleaned them myself. Staff was friendly. I did not bother them with the floors. I also wiped down parts of the room I knew were probably not wiped down (example, light switches & door knobs).

The sleeper sofa in our original room was stained with blood and urine. When we asked for a new sleeper sofa… They did not have one so all they could do was offer us a new room. The new room stunk of cigarette smoke and did not have a balcony and the bathroom was in terrible shape. I am a frequent Marriott customer and this was not a very good experience although the hotel staff was very good, the accommodations were not.

This property was nice in my opinion. The beds were comfortable, It’s convenient & the Front desk guy was pleasant. The only small thing that was a minor issue was the floor in the bathroom wasn’t swept/mopped. I have a thing for hair & I saw more than enough small pieces of hair on the floor. Other than that, it was fitting for me and my family!!

Nice front attendant. Clean Lobby. Felt Safe. First room was terrible - Room 102 smelled as though a cat had sprayed in the room, requested to be moved. Room 202 had a nice lay-out but the floor was so sticky and carpet felt dirty. The air was so musky - I think it came from the carpet being wet. I really liked the lay-out. The room was very roomy with wonderful accommodations. Unfortunately, we will not be staying here again. I thought the attendant would take extra care to put us in one of the best rooms after our experience with the cat urine odor.

Very pretty landscape, nice work upgrading the outdoor area. Very clean hotel

Room was dirty. Upon walking in, there was a gold fish cracker and tag on the floor next to bed. Presumably no one vacuumed . Beds “seemed” clean. Rooms are old. Bathrooms are old and rundown . Don’t expect to wash/rinse your hair with the lack of water pressure. Pool was dirty. Never saw anyone cleaning it . I thought they had a restaurant but never saw any food , anyone cooking, anyone ordering .. etc Won’t be back.

Enjoyed my stay. Room was very comfortable and plenty of room. Liked the balcony view!

Room was next to the elevator and could not get a good night's rest.

Comfort bed, clean

Air conditioning is not great. It had cool air coming out of it but didn’t keep the room cool. When we got off the elevator, the whole upper floor was hot. Linen and pillows for the sofa bed had a weird smell. I think it took on the scent of the plastic bag that it is kept in. Maybe it had not been changed out in a while…

When we pulled up to this hotel, there was literally smoke billowing out the back end of it and emergency responder vehicles all over the parking lot. Turns out a dumpster was on fire, not the actual hotel. We were allowed to check in at 12:30. The front desk attendant was very friendly and mentioned reading the notes I made on the reservation. Our king suite room was very small with very little walking space in the room. The sofa bed, which I explained in the reservation we would need to use, was completely unable to be used because of metal springs popped out all over in the mattress, making it entirely uncomfortable for anyone in my family (because we all tried it to make do). When my husband went to the front desk to explain that the bed wasn’t usable, he was told there was nothing that could be done because we booked through hotels.com (I have booked all of our hotel stays for at least the last 15 years through Hotels.com, and we have never had a problem a hotel refused to fix because we booked through Hotels.com.). So after spending hundreds of dollars on our room, we went to Walmart and bought an inflatable mattress (more expense). After we had to set up the inflatable mattress, there was literally no space to walk. Was able to get 2 additional pillows and replace dirty towels as needed and quickly. Desk attendant asked at checkout how was my stay and made a note about the mattress but did not offer any compensation for the fact that we couldn’t use 1/2 beds in room.

Bed was really firm might not affect everyone.

Property was showing its age.

Bed was VERY FIRM first room had leaky ceiling. Low water pressure in 2nd Good space otherwise. Was not offered any upgrade for inconvenience of moving out of damaged room.

I liked it because it was standard Courtyard property. What I didn’t like was the price compared to the age of the property. The room is over due a makeover. It needs every thing done the furniture to the light switch’s. The hinges on the doors had signs of rust. Not to be confused with clean. Everything is clean and tidy from the lobby and up into the room. Outdoors could use some work. Landscape is old and over grown. Pool area had potted dead plants. The pool was a nice view from my room. I wasn’t happy that the balcony door was all foggy in the inside of the glass. I would stay there agan just because it was clean.

I enjoyed my stay at this hotel. The room was clean, nice, and the bed was very comfortable. My only issue would be that the air conditioning unit rattled loudly all the time. I ended up having to turn the air up to get it to shut off so I could sleep which made the room a tad more warm. Other than that, I very much enjoyed my stay.

It’s worth the extra money to pass this dive up. With the exception of the lady that works the mid day shift the staff is rude, useless and generally do not care. We ended up moving to a different facility. I’m a Bonvoy member and use them all over the word… this facility they should be disappointed about. Terrible place

Staff was friendly, room was clean. Heated pool was great. Construction caused fire alarm to go off multiple times. Management did not seem to be available to deal with that.

The room was very clean and spacious! The staff were very sweet and friendly.

There was a dispute between the check-in clerk and a customer. The customer was obviously distressed. She was crying about a billing error. The manager and clerk were both dismissive and abrupt with her. I did not know the reason but the manager should have taken the customer to a private area. It was quite uncomfortable standing there was the lady proceeded to cry and cry.

Staff was very friendly and helpful.

Staff and customer service the best, cleann rooms and amnenities.

We had a great stay. All the staff we encountered were friendly and helpful. We would for sure stay again.

When I went to check in there was no one at the front desk. I had to wait for them to return. When I was checking out the same thing happened. I finally just left my key card in a box and left.

Terrible customer service and I believe it had to do with me trying to cancel reservation after realizing I booked the hotel in wrong city. I complained to customer service and the guest agent at hotel was not pleased. My tv didn’t work and she even scolded me the morning of my checkout. I am never booking any type of stay with the Marriott because of the way they handled my complaint initially because if they would have granted my cancellation without charging me the entire amount this could have been avoided. I made them aware of the agent’s behavior before checking in, but they ignored me.

Great atmosphere and the staff members exemplified excellent customer service.

Very nice location. Around a lot of restaurants and shopping centers. Some in walking distance.

Great location for everything!

Close to shopping and convenient to the beach.

We were visiting for a show. Picked this hotel due to location and we were pleasantly surprised. Great staff, clean hotel and great location. We will definitely be back and look forward to attending more shows in the area.

Loved it convent and accessible to everything

Really enjoyed our stay! The location was absolutely perfect! Everyone was always so kind.

The location great. Everything you need is very close.

Perfect location. It’s located walking distance from movie theater, massage envy, Dollar Tree, Target, and many other stores. Staff is very friendly and helpful.

Fantastic place to stay. Friendly, helpful staff - great restaurant referral- Mikees. Very clean room, one of the most comfortable hotel beds I’ve slept in. Love the private secluded pool with lovely green space and guest beach towels, not large but enough. Close to grocery, retail, restaurants and beach 2-3 miles away, convenient. Will come back.

Proximity to the beach and children's activities

First Marriotts I’ve stayed at that didn’t have breakfast included

The guest service at the desk was very good. The hotel lobby was clean and neat. The room was clean and neat. The pillows were not comfortable. The mattress had a sag that was settled in where the two people have been lying. No free coffee in the lobby. The coffee from the coffee maker in the room was pretty bad.

TV did not work so our popcorn night movie plans were shot. :-( management comped breakfast. :-)

The bed was very comfortable but the overall hotel needs updating. I paid extra for a balcony but could not sit out there because of how dirty it was. They don’t give the balconies any attention. The clerk when I first arrived early said she would call me when my room was ready and she didn’t. And there is no way they should be charging for the breakfast it should be complimentary.

Property is being refreshed currently rooms are in great condition and clean. Front desk staff is very helpful. My only complaint is the Restaurant / coffee bar is hardly open but the hours on the website lead you to believe its open all day.

I paid for breakfast for two through the Hotels.com app but had no proof of it so they wouldn’t honor my breakfast purchase.The bathroom had a dirty bath mat on the floor that was still wet and brown in color. For the price the hotel appeared to. be old and needed a makeover in certain areas .

Room was dirty. Upon walking in, there was a gold fish cracker and tag on the floor next to bed. Presumably no one vacuumed . Beds “seemed” clean. Rooms are old. Bathrooms are old and rundown . Don’t expect to wash/rinse your hair with the lack of water pressure. Pool was dirty. Never saw anyone cleaning it . I thought they had a restaurant but never saw any food , anyone cooking, anyone ordering .. etc Won’t be back.

I paid for the breakfast with the room and thay charged me an extra 20 dollars and i got what thay told me it come with i could have went to McDonald's and got a better breakfast for a lot cheaper