The Club at Hacienda del Mar

Very nice resort. Some jacuzzi and pool showers not working. Kind employees, bu be aware of the

THE PROPERTY’S BOTH SPAS HEAT/JETS WERE NOT WORKING. THIS IS REALLY AN IMPORTANT ISSUE THAT SHOULD BE ADDRESSED. ALSO, PROBABLY NEED MORE SERVERS AT THE POOLSIDE FOR DRINKS AND FOOD.

Beautiful property, gorgeous views and friendly helpful staff. Breakfast buffet is delicious! Workout facilities are very nice too.

HDM was not overly crowded. The restaurants all served fantastic food. The service was slow, but worth the wait. The beach was nice, but swimming wasnt recommended. The pool areas made up for the lack of ocean swimming.

This was a beautiful property for four nights in Cabo. The resort had many amenities and dining options and was right on the beach. Please know that the beach it is on as a black flag beach and not one of the swimming ones in this area. Staff were amazing and kind and room was beautiful.

The property was beautiful. The staff were super nice and very caring. Our room was right by the ocean. You could hear the waves crashing at night. The property was clean and safe. There are parts that are under renovation and so we weren't able to use the spa and one of the main restaurants.

Loved the main pool.

Nice hotel, room spacious, good restaurants, pool very clean but negative POINT You have to wake up at 5 o'clock morning if you want a chair because after 6 there are all reserved

The increase in employees dedicated to pool and beach service - both dining and with assistance on the pool deck and beach (green shirts) was wonderful! It really makes a difference having those people monitoring and assisting people at the pool and on the beach to secure chairs, umbrellas and navigate busy times. Thank you for this edition. Also - the dining options for the full meal plan are wonderful. So much better than anywhere else we have stayed. The hospitality of all your employees from the the concierge, dining and desk staff, to the cleaning staff is impeccable. It just can't be beat. Though many of the buildings and pool area items (umbrellas, etc.) need to be updated, the grounds are simply beautiful and all areas very clean, including bathrooms at the poolside.

All the hotel side staff was outstanding. Restaurants were outstanding. Architecture and Decor of traditional Mexican. Facilities have some wear and tear and Jacuzzi's were less than optimal at times on temperature and water level. Pools are beautiful. The water from the reportedly self contained water treatment plant seemed to be safe for ingesting.. Amenities outside the resort did not appear to be walkable though Uber was very easy to summon and reasonably priced. We liked the mid-distance between Cabo San Lucas and San Jose Del Cabo this resort provides. We would definitely be happy to stay here again!.

Staff is wonderful. This is a very clean place. Management cares here and it is evident. Grounds are immaculate.

The bartenders were attentive. The room was dirty and the tub did not hold water and the shower was very dirty, had sand grit in the toilet room. I was charged for my piece of birthday cake, and the person at checkout had a copy of my passport, he checked the birthdate and gave me a smirk, like meh. Not cool at all. Will not return here ever.

Let’s start with the positive: the resort grounds are lovely and the landscaping well cared for. The restaurant staff was pleasant and helpful; the breakfast crew at Tomatoes was particularly friendly. A few pools and beach chairs to choose from for sunbathing. The negatives were: shower obviously not cleaned when we arrived (stray hair and body wash smeared on walls). Even after I called about this problem, the shower remained not properly cleaned. Details were overlooked like the lack of mini bar in our room even though we paid for it through the all-inclusive. And when the mini bar arrived after I called, it was not consistently replenished as it should have been. Also, the cost of food and sundries at this report was ridiculous. You know you will pay more at resorts, but my friend was charged $27 US for a replacement bottle of sunscreen. The pricing at the restaurants were also unusually high; we were so happy we went the all-inclusive route. Our last night there we went to the steak restaurant for a nice dinner. There was a drunk man there who decided he was owed dances from my friend and I. When we rebuffed him he became angry and kept coming back to our table. The staff did nothing to remove this threat from us. The manager apologized and said security was called but 30 minutes later security still had not shown up. This drunk man’s behavior was so unacceptable that people from other tables took to looking out for us and warning us when he was on the move.

Lovely property, clean and comfortable

The grounds were well maintained and the resort stunning. Views are amazing. You can see whales at any point in the day. The service was my major complaint. The meal service took at least 2 hours for simple meals like burgers and fries/fish and chips. Front desk staff wasn't super knowledgeable and had to ask their manager questions often resulting in longer than expected wait times. While the grounds were cleanly, housekeeping was not great- missed our room multiple days and didn't do a thorough job when they did clean.

Limpieza

The increase in employees dedicated to pool and beach service - both dining and with assistance on the pool deck and beach (green shirts) was wonderful! It really makes a difference having those people monitoring and assisting people at the pool and on the beach to secure chairs, umbrellas and navigate busy times. Thank you for this edition. Also - the dining options for the full meal plan are wonderful. So much better than anywhere else we have stayed. The hospitality of all your employees from the the concierge, dining and desk staff, to the cleaning staff is impeccable. It just can't be beat. Though many of the buildings and pool area items (umbrellas, etc.) need to be updated, the grounds are simply beautiful and all areas very clean, including bathrooms at the poolside.

The property was clean and maintained. However, it shows signs of age (peeling paint, chips and stains in the bathtub and sinks).

Muy buen hotel, limpio, amplio con el mejor servicio.

The hotel is clean and well maintained. We had a lovely vocation.

We were in the hotel side in a King bedroom with oceanfront views. View was great! Room was clean and basic. Property was beautiful!

We loved it, the rooms are very cozy and recently renewed. All the stuff is very gentle, the place is beautiful hacienda style

Most of property is nice including the pools. The beach is not for swimming but able to see many whales from the pool areas. Our room was in need of some maintenance and updates.

Our room was a suite ocean front view and it smelled like fresh paint. Super clean and friendly professional staff

Love the hotel, grounds were beautiful plenty of pools to choose from. Staff were attentive and really nice! The only negative is the room, could be upgraded in decor. Overall great experience.

As a former Hacienda Del Mar member for 30 years. Property is wonderful. This time stayed at Autograph Collection. Was disappointed. Was not given the expected room I requested, plus paper thin walls could clearly hear conversation from room next door as well as upstairs constant moving of furniture. Would prefer to stay at former (Sheridan hotel) next time much quieter.

Good/bad news: the resort is beautiful, and the food is actually fairly good considering it has an all inclusive aspect to it. On the flipside, you cannot swim on their beaches, within each building the toilets are so loud you can hear toilets flushing in the middle of the night throughout the building, waking you up every single night, several times a night, so we didn’t sleep well.

The grounds are beautiful! The room was comfortable and spacious. The views from the main pools are unmatched! Staff are friendly. The service at the pool was slow. It seemed they were understaffed. Drink prices were really expensive for Mexico, like $20 cocktails. Service at the restaurant, Pitahayas, was terrible. The food was great, but it got cold while I waited for salt and pepper. The service at the other restaurants was much better. I would stay here again, and definitely do the all inclusive option.

Hacienda Del Mar has been a go-to for our family for years. I know parts of the complex are undergoing renovation… but the older rooms are for showing their age. The rest of the complex is great, and the staff is great. Will still go back, will just be sure to stay in a remodeled part of the resort.

The room’s curtain at the club side are sea through and everyone can see the inside. No privacy during changing cloths or coming out of shower

Staff is wonderful. This is a very clean place. Management cares here and it is evident. Grounds are immaculate.

Hacienda del Mar in Cabo San Lucas is undeniably beautiful. The architecture is stunning, the landscaping is immaculately maintained, and the ocean views are breathtaking. The resort feels like a true escape—peaceful, romantic, and luxurious. The pools are clean and well-kept, and the beach access is a huge plus, even if the waves can be a bit strong. That said, there were a few issues during my stay that are worth noting. First and most significantly, my card was charged twice for the same stay. While the front desk eventually helped sort it out, the situation was stressful and took time away from the relaxation I was expecting. If you decide to stay here, keep a close eye on your charges and bring documentation to help resolve any discrepancies quickly. Another thing to be aware of: the resort automatically adds a 15% gratuity to every restaurant tab. While tipping is customary and appreciated, this charge isn't always made clear up front. It's something to factor into your dining budget, especially if you're planning to eat on-site often. Cash in pesos is not accepted at the resort, which I found surprising and a bit inconvenient given that we’re in Mexico. Make sure to bring a credit card or U.S. dollars if you want to avoid any payment issues while on property. One personal observation: as a Black traveler, I noticed very few other Black guests at the resort. While I didn’t experience any overt issues or discomfort, it's something that stood out to me

My husband and I had a wonderful and relaxing stay at Hacienda Del Mar. The place is clean and beautiful. The staff were friendly and went above and beyond to accommodate us. We enjoyed the delicious food and room service.

Very poor response time for issues. Plus food poisoning

We stayed for two nights in the hotel after being at the timeshare for a week. The hotel is still being renovated by the Marriott, and I can’t wait to see it when it is finished. All of the staff was wonderful, but I want to give a special shout out to Oliver, who went out of his way to make our stay enjoyable. Also, Ivan, Arturo, and all of the bell boys, are the best!!

The grounds were well maintained and the resort stunning. Views are amazing. You can see whales at any point in the day. The service was my major complaint. The meal service took at least 2 hours for simple meals like burgers and fries/fish and chips. Front desk staff wasn't super knowledgeable and had to ask their manager questions often resulting in longer than expected wait times. While the grounds were cleanly, housekeeping was not great- missed our room multiple days and didn't do a thorough job when they did clean.

Everyone at the resort is amazing. Except the people that check you in. Our check was supposed to be at 3pm we didn’t get our room until past 4pm. The person that checked us in David, didn’t care to apologize or make up for the late check in. I made him aware of the time and that it’s past our check in time and all he said was yes I know. No apology or anything. He spoke English, and I speak Spanish there was no misunderstanding or miscommunication. Our room that we paid for had an upgrade of ocean view. The view of the ocean from our balcony was, best way to explain it is hold up a nickel with your hand and that nickel was the ocean. Not what was expected at all.

The staff was outstanding and friendly. The setup and layout of the resort was fantastic. Right next to the beach with plenty of food and drink options. We were totally happy there for a week and would have gladly stayed another week without ever leaving the property.

I have never felt so harassed by front desk staff in my life- this hotel is strictly a time share based hotel. The all inclusive is not included so beware you’ll have to pay more to get that package. When you get to the hotel the staff will harass you to attend there meetings, and if you don’t they will make you feel so uncomfortable your entire stay. The worst experience!

The property location and condition is excellent. Loud construction during the visit was a distraction. The food service at the on-site restaurants and pool grill was terrible. Waiters rarely came by, difficult communication, some had abrasive attitude.

Excelente ubicacion y servicio

Stellar stay every visit. the grounds are stunning, the staff is the most friendly, give the highest level of service. Great pools, spa, dining. You have to be willing to take a lot of Ubers for the 5 miles downtown, for restaurants, clubs etc. but plenty of dining on property as well

Beautiful, oceaside

Perfect location with your family to be far from the crazy crowd of Cabo San Lucas.

Everything is conveniently located! Restaurant, pools

Beautiful location and a lovely property! Excellent staff and well stocked minimart! We really made use of the kitchenette for quick breakfast and mini meals to take care of food allergies and intolerances in the family.

It was a beautiful property with awesome views.

All the hotel side staff was outstanding. Restaurants were outstanding. Architecture and Decor of traditional Mexican. Facilities have some wear and tear and Jacuzzi's were less than optimal at times on temperature and water level. Pools are beautiful. The water from the reportedly self contained water treatment plant seemed to be safe for ingesting.. Amenities outside the resort did not appear to be walkable though Uber was very easy to summon and reasonably priced. We liked the mid-distance between Cabo San Lucas and San Jose Del Cabo this resort provides. We would definitely be happy to stay here again!.

Centrally located to the marina and downtown Cabo. Great resort for golf and hanging at rhe pool. A very aafe reaort that requires two security check points to enter into the area that contains The Four Seasons, Hyatt, and Fiesta Americana.

En lo particular me gustó mucho el hotel está retirado solo un poco pero puedes tomar Uber y sale 150 pesos más o menos al centro de los cabos, la playa está súper limpia super tranquilo porque no hay gente que pueda pasar solo la hospedada, las instalaciones me perecieron muy bien está muy bonito para pasar una estancia romántica o para relajarse realmente volvería otra vez

Beautiful resort. Very friendly staff. Exceptional service in all restaurants. Very expensive though, so make sure you do an all-inclusive package.

Everyone was nice my only bad experience was with room service the food was bad quality we ordered pizza pasta churros and drinks. Pizza was like microwaved and cold pasta almost dry very little taste churros with strawberry sauce were hard like over cook, also one restaurant had cajun shrimp they had no flavor. But the burro cansado tacos were awesome.

HDM was not overly crowded. The restaurants all served fantastic food. The service was slow, but worth the wait. The beach was nice, but swimming wasnt recommended. The pool areas made up for the lack of ocean swimming.

Nice quick trip here for my daughters engagement. Grounds are beautiful. Interior of room a bit outdated. Food a bit overpriced. Be aware that ALL food bills already have gratuity included!!!! Overall, nice stay and staff was helpful and pleasant!

My husband and I had a wonderful and relaxing stay at Hacienda Del Mar. The place is clean and beautiful. The staff were friendly and went above and beyond to accommodate us. We enjoyed the delicious food and room service.

Very poor response time for issues. Plus food poisoning

The property is stunning in terms of landscaping and layout. The resort is a bit older, but it has a rustic Mexican charm, the food is fantastic especially at the buffet, and it's a quaint and friendly resport.

I was surprised by how clean the beach was. All the food was excellent, and the staff was very friendly and helpful.

The grounds are beautiful! The room was comfortable and spacious. The views from the main pools are unmatched! Staff are friendly. The service at the pool was slow. It seemed they were understaffed. Drink prices were really expensive for Mexico, like $20 cocktails. Service at the restaurant, Pitahayas, was terrible. The food was great, but it got cold while I waited for salt and pepper. The service at the other restaurants was much better. I would stay here again, and definitely do the all inclusive option.

The property location and condition is excellent. Loud construction during the visit was a distraction. The food service at the on-site restaurants and pool grill was terrible. Waiters rarely came by, difficult communication, some had abrasive attitude.