Name: Hyatt Place Atlanta / Alpharetta / Windward Parkway
Address: 5595 Windward Parkway, Alpharetta, Georgia, United States of America, Alpharetta, Georgia, US
Price range: US$76–US$116 per night
Rating: 8.28

What guests think

At Hyatt Place Atlanta / Alpharetta / Windward Parkway, travelers frequently praise the friendly staff, spacious rooms, and convenient location, but recurring maintenance problems and inconsistent cleanliness, along with variable breakfast quality, create an uneven, sometimes frustrating experience across stays.

Common facility issues include out-of-service elevators and key-card systems, weak or absent AC in common areas, broken ice machines, and a pool that is occasionally dirty or closed, plus recently introduced paid parking. Rooms are generally large and comfortable with useful layouts, yet feel dated in places, with reports of humidity, odors, unreliable in-room AC, and assorted maintenance faults. Breakfast feedback ranges from plentiful and tasty to understocked or cold, and some guests found advertised on site dining options unavailable. Expect a convenient base with friendly staff, but check recent reviews for current conditions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple guests report frequent maintenance problems - elevators down, key-card machines failing, weak or no AC in common areas, broken ice machines - and a pool that is sometimes green or closed. Paid parking has been introduced, and some amenities advertised online (laundry, on site restaurant) were unavailable.

Related guest reviews

4

Marcos

3 Jul 2025

·

Stayed 8 nights

On this app it says this hotel has laundry. IY DOES NOT! Stayed 7 days had to drive 30/45 minutes every day to wash baseball uniforms! Then I had a family emergency had to leave a day early and they would not refund me! Mean while the GM and her family were there in the lobby as if that was their primary residence. I’m sure there was a washer/dryer access to only them!

8

Isaac

3 Jul 2025

·

Stayed 1 night

Things happen, card key machine fob was not working and the staff explained and she was nice informing me

8

CHERYL

18 Dec 2023

·

Stayed 1 night

The hotel room was very large with a full-size sofa, ottoman, table & chairs, in addition to the two beds and TV. The room was very clean and the beds were comfortable. I was not happy paying $12 to park for one night. Apparently guests at the steakhouse next door park at the hotel. Instead of working with the restaurant, the Hyatt charges its guests to park! That's just crazy! The complimentary breakfast offered a wide variety but the food was cold and overcooked or it had been sitting out too long. This hotel used to offer a delicious breakfast but those days are gone.

6

Alrena

1 Sept 2025

·

Stayed 2 nights

Staff was amazing, property is worked needs to be refurbished. The hotel had a musty smell throughout, elevator did not work, long wait for one. We had 3 rooms altogether only one room was cleaned during out 2 night stay.

8

Eliot

1 Sept 2025

·

Stayed 5 nights

Elevator needs maintenance, which they appear to be working on?

6

Adrielle

11 Sept 2025

·

Stayed 1 night

The pool was gross, but the staff were nice and the room was nice.

4

Joshua

30 Jun 2025

·

Stayed 1 night

The service was great but everything else fell between the cracks. Our room was dirty, the key cards didn’t work for the rooms. The front desk had to walk us up to our room every time we needed back in. Also, it felt like the AC was out in most common areas. I would not recommend.

4

Chantale

24 Jul 2025

·

Stayed 1 night

Property needs to be upgraded. There was no A/C in the gym, elevator or hallway. I will never come back here again. The room did not feel freshly cleaned.

2

KIMBERLY Michele

27 Aug 2025

·

Stayed 2 nights

The hotel has a horrible smell on the third floor loke mildew and trash. I reported the smell to the manager but she never investigated the smell but she told me she sent house keeping to shampoo the carpets but that never happened. They did offer to change my room but i just didnt have time to move all my stuff. The ice machine is also broken and has been for a long time. Very disappointed that never happened.

8

Robert

18 Sept 2025

·

Stayed 2 nights

We had a great stay. The breakfast was good, rooms were clean. Unfortunately, one of the main reasons we chose this hotel was the photos online showed a beautiful pool. However, when we got there, the pool was green on the bottom and very dirty.We were scared to swim in it. For a hyatt hotel, this is very disappointing.

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Cleanliness

Opinions are mixed: many found rooms very clean, but recurring complaints cite dirty or damp rooms, mildew or musty odors, stained linens, pests (ants or bugs), and occasional grime in public areas.

Related guest reviews

2

Dalena

15 Oct 2023

·

Stayed 1 night

The room was nasty!!!

2

Kristin

17 Mar 2025

·

Won’t be back due to moldy bathroom and poor customer service at every single interaction with a hotel employee. I was assigned the handicap room for an unknown reason. The bathroom had major water damage on the walls that had obviously been there for months or longer. The wall paper in the bathroom was curling at the seams and bubbling in areas. The ceiling had water spots and large bubbles from the water damage. The smell was a horrible mold smell that made me not want to step foot in the bathroom at all. When I had to use it, I discovered that even the toilet paper was damp! I was disgusted. The description of this property said it had recently been renovated. When I reported the bathroom issues to the front desk, she claimed to not know anything about it, but there is no way this hasn’t been an issue for several months or years! I shared photos with them and asked for a discount, but was denied. The breakfast was really bad, no staff member said hello, smiled or even looked at me in a normal, friendly manner.

2

Maria

22 Oct 2023

·

Stayed 1 night

We check in and surprise hair in pillows and sheets nasty beds They give us another one on floor 6 and surprise strong sewer smell coming from the bathroom omg Finally on floor 4 is a ok room Definitely not recommended this location

2

Lauren

13 Jul 2025

·

Stayed 2 nights

The room was nasty and the bed had a washed over dubious stain. There seemed to be something wrong with the window as it was extremely humid in Georgia in the middle of July. The room was so humid that the carpet and sheets felt damp to the touch. I reached out to the hotel front desk about canceling my second night because it was not clean and they kept saying they were “busy” and to come back in a few hours. After finally being pushed off a few times, they finally got back to me saying no returns because I “had not let them know”. I don’t even care about losing the cost of the second night. I will absolutely never stay there again. It is dirty with terrible service!

10

Erenee

18 Dec 2025

·

Stayed 2 nights

Staff was extremely nice, breakfast was tasty and hot, room was very clean. The only thing I would say negative about the room is, I dont understand why they put the toilet so close to the shower when there was a ton of room between the toilet and toilet paper roll on the wall

4

Rebecca

23 Oct 2024

·

Stayed 1 night

My room was dusty. Dust on the alarm clock, tissue box, tv. There was string on the floors were it appeared that they did not vacuum. My room was across from the main office. The employees were laughing and talking in the hallway at full volume at 3am. When I checked in as a single woman there was a table of 4 men with a pack of beer that they were well into. The woman announced my room location.

2

Susan

5 Sept 2023

·

Stayed 2 nights

Ants all over the room, holes in sheets AC was loud like a train and room was dirty upon arrival. Very unsatisfied being that I travel and expected more out of Hyatt. Never again!!!

10

Prafulla

15 Jan 2025

·

Stayed 1 night

Very clean

6

Charzette

31 Aug 2025

·

Stayed 2 nights

The property needs an upgrade. Our toilet didn’t work and the shower was flooding so we had to switch rooms. The front desk staff (Malcolm) was great!! The rooms were not that clean but we made the best of it! (Thank god for Lysol and Clorox wipes) overall it wasn’t too bad. I wouldn’t stay again at this particular Hyatt but I’ll continue to stay with the brand

2

Marcus

22 Apr 2025

·

Stayed 2 nights

Didn’t like the fact most sheets had piss stains on them and the time it took to be placed in my reserved rooms

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Rooms

Rooms are spacious with living areas and generally comfortable beds, but furnishings and fixtures feel dated. Guests mention humidity or stuffy air, inconsistent in-room AC, odd layouts or small bathrooms, and occasional issues with plumbing, TVs, or fridges.

Related guest reviews

8

Brenda

16 Aug 2025

·

Stayed 4 nights

The hotel and room we stuffy and humid.

10

Jennifer

24 Aug 2025

·

Stayed 2 nights

Stayed here with my two sons (who are in their 20’s) to attend a family event. Love that the rooms have a suite and pull out coach so all three of us had our own space. Beds were comfortable and clean. Staff was friendly and helpful. And I liked the complementary breakfast.

6

Amadeus

31 Jul 2023

·

Stayed 3 nights

Stayed here for 3 nights with my husband. The inside of the hotel is outdated. Not happy with the structure of the room.

8

Raymond

18 Jul 2025

·

Stayed 3 nights

AC could be updated. Especially with a double room, the unit did not keep the entire area at a comfortable temperature. Especially in the middle of July. Otherwise everything else was great.

6

Glenda

11 Jul 2025

·

Stayed 5 nights

Tub was slippery. Slipped and fell. Bathroom door handle was not secure.

10

shikerria

20 Nov 2024

·

Stayed 1 night

Room was spacious and clean.

6

joseph

12 Jul 2025

·

Stayed 1 night

Poor conditions considering its a hyatt. Cracks on ceiling in the bathroom. No electrical plugs by the bed. Out dated light fixtures

8

Alan

27 Jul 2025

·

Stayed 2 nights

A very nice place. Loved the room layout with bed separate from living area with couch. Very good breakfast. Friendly and helpful staff. Overall condition is due for some updates. I would stay here again.

4

Ali

15 Dec 2022

·

AC was not working so we had to switch rooms in the middle of the night. In the second room, sink was not working. Overall, it wasn’t a good experience.

10

amy

6 Dec 2024

·

Stayed 1 night

Very roomy room and I like that it had a separate sink/mirror area to allow two people to get ready at the same time without being on top of each other.

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Service

Staff are frequently described as friendly, welcoming, and helpful, with some standout front-desk experiences. However, service can be inconsistent due to understaffing, key-system outages, rigid refund policies, and occasional rudeness or slow responses.

Related guest reviews

2

Lucinda

28 May 2025

·

Stayed 1 night

They placed a $50 hold on my credit card that is still there 3 weeks later. When calling multiple times to resolve, they can not help me, as my reservation is too old. They suggested I call my credit card company to remove their hold on my card.

8

Nina

25 Sept 2025

·

Stayed 1 night

I don’t know why this place gets such bad reviews. I was really worried before my one night stay here. I was greeted by friendly, helpful staff when I arrived around 11pm. They were fully booked and there was only one room left, but they still met my request to have a bathtub in my room. The room was clean, quiet, and smoke/insect free. Beds were comfortable, bathroom was clean enough for me to feel comfortable in the tub and I’m a bit of a germaphobe. TV worked. Fridge did seem not very cold, but kept my snacks fresh. There is no microwave. Breakfast was what you’d expect from any of these kind of places. Dry eggs, greasy sausage, bread, plenty of decent coffee, a little fruit and bad danish. Appreciated being able to eat before I checked out. Though I did go early (7am) since people warned of the food/coffee running out. The hotel was booked and there was plenty to eat and places to sit. When I asked, I was directed to the gym to fill my water bottle with cold, filtered water. They do not provide complimentary bottled water as do many hotels of this quality, but they do sell it in the lobby.

10

Michael

24 Sept 2025

·

Stayed 2 nights

The most unique thing was the acknowledgement and friendly greeting as I immediately entered. This gentleman at the desk was just that. Helpful and courteous along with a answering my every question and accommodating me with all the wares essential to be comfortable for my two night stay. Without a question the demographics are precisely right for everywhere you want to be. I don't like big cities, but it was simple to navigate anywhere from my room. Whether you wanna walk or drive. I recommend staying with these guys. God willing, when I return to town, my reservations are gonna be with these guys indefinitely. No need for me to search any further for quality service.

6

Thanh

30 Sept 2025

·

Stayed 5 nights

My brother had a medical emergency but hotel would not give a refund. Hotel would not let me checkin on behalf of my brother so we could use the room. We paid for 5 nights but could not stay. Hotel manager is not friendly and not flexible.

2

Martelle

17 Mar 2024

·

Stayed 2 nights

We always stay at the hyatt for business trips and usally they are accommodating. Today was the last time we would ever spend our money with the company. We had a three night stay at this location and asked to use a meeting room for a zoom call to handle an important business call, the baby we have would be too loud and may distrupt the business call. We were told NO! In the past the hyatt hotels have been more than happy to let this happen. Most of the time the rooms are unoccupied. Tonight we asked and were told no, by one of the front desk managers. We then ask if we can rent the room becuase we needed a private setting for the call she said, no; the rooms are rented weeks in advance. I then proceeded to ask to rent another sleeping room for the call. Then decided it was better for me to check out and do business elsewhere. Needless to say we will sit in the car to take the business call. They definitely need to be more accommodating to loyal guests. Book elsewhere.

8

Jacqueline

29 Jun 2025

·

Stayed 3 nights

During my stay I was not able to get a key to my room due to a power surge wiping out the card machine main board. With all the craziness the staff was really helpful. I did not have to wait at all anytime I arrived and needed to enter my room they took me right away and opened the door. I dont know all of the staff names however Malcom was very helpful and pleasant to talk to.

2

Queenie

28 Jul 2025

·

Stayed 3 nights

Understaffed so they weren’t able to provide room service even when I requested for one; the room was out of shampoo, and body wash when we first moved in, and the phone in the room wasn’t working, so I had go downstairs to ask for them, and even then they weren’t able to deliver it to my room and I had to grab it myself.

8

Jay

15 Jul 2024

·

Stayed 1 night

Staff is excellent but completely under staffed. Reservation system once again was slow.

4

Donald

24 May 2025

·

Stayed 1 night

The room was great. Although i dont know why we were given a handicapped room. The continental breakfast was anything but. It was one of the reasons we opted for this hotel. We went down to have breakfast which was supposed to go on till 10 am. It did not.There was hardly any food. I asked about eggs and waffles etc. The front desk said nope its all gone. And the waffle machine was broken. They were of no help and they were rude. Two ladies at the front desk went on to scowl at the people that were eating and complaining about the mess everyone was making. My opinion as well as some others. Get some more respectful and helpful staff. They are in the hospitality business after all. Will not stay there again.

10

Mark

21 Jun 2024

·

Stayed 1 night

Great service. I was coming from out of town and they were able to accommodate an early checkin and the process was was very quick and professional. I have stayed here many times and the service is fantastic and consistent. Thank you

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Location

Convenient, quiet area near restaurants, shopping, and the Ameris Bank Amphitheatre with easy highway access; many felt safe. A few note some highway driving to reach Atlanta or occasional traffic noise.

Related guest reviews

10

William

20 Apr 2025

·

Stayed 2 nights

Great place have to do some driving to get to the main part of the city but great place

10

karan

10 Aug 2025

·

Stayed 4 nights

The place was in a convenient location - close to plenty of dining options. The staff was very courteous and helpful. The breakfast was very good with plenty of hot food options in addition to the typical cereal and fruit options usually available. We would definitely recommend.

10

lynn

26 Oct 2025

·

Stayed 1 night

Nice quiet area. The hotel was in excellent condition and there was lots of walkable stuff.

10

Bridge

5 May 2025

·

Stayed 2 nights

The property was conveniently located to lots of great shopping, restaurants, a pharmacist and so much more. The staff was friendly and helpful. I enjoyed my stay.

10

Kathleen

22 Aug 2024

·

Stayed 1 night

Great place stay the night outside of the city, then go into the city. Safe and quiet.

10

Adam

3 Aug 2024

·

Stayed 1 night

Yes, I’d like that. It was close to the concert venue in Alpharetta. There’s plenty of shopping, restaurants, and parks

10

MELISSA

15 Jul 2025

·

Stayed 2 nights

Great staff and location.

8

Brooke

25 Oct 2024

·

Stayed 2 nights

Convenient to the Avalon and major highways. Good value. Clean and comfortable stay.

8

Marcus

28 Oct 2024

·

Stayed 3 nights

I liked it was in a nice, and quiet area. Convenient to the freeway and, walking distance to shops and eating. Other shops and eating in a short driving distance. What i didnt like is the rooms are kinda dated.

10

Amanda

10 May 2025

·

Stayed 1 night

Always stay in Alpharetta near the Ameris Bank Amphitheater! Concert venue came out to see Billy Idol & Joan Jett! Wonderful night and great Hotel! Thank you! For great night and hospitality!

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Dining

Breakfast feedback is inconsistent, ranging from excellent variety and hot options to food running out, limited choices, or cold items. Several guests reported advertised on site dining or bar offerings not operating as expected.

Related guest reviews

4

Andrew

3 Aug 2025

·

Stayed 1 night

Spend a little extra money and pick something else. The hotel was FINE. We got there 20min before check in - no room ready. The room was outdated and the bathroom was pretty disgusting. It was quiet and the bed was comfy so that’s a plus. The breakfast was HORRIBLE! No eggs, no gravy, no condiments, it seemed like they just put out whatever was extra in the fridge. We ended up having to leave and go across the street to Cracker Barrel. I would bet money we will never stay here again.

8

Monique

29 Jun 2024

·

Stayed 2 nights

The property was well kept and clean. The room was a nice size and clean. The staff was very nice and accommodating. The breakfast had a good selection and variety of food. The pool area was well maintained as well.

4

Lynette

28 Aug 2025

·

Stayed 3 nights

There was no restaurant called La Placery as indicated on the website. I chose this hotel with an eatery so I wouldn’t have to go out to eat. However, there was no eatery. I will not be back.

10

Marilon

6 Sept 2025

·

Stayed 2 nights

We had a nice weekend stay; the staff was friendly and helpful. Breakfast was very good.

10

Laurie

13 Jul 2025

·

Stayed 2 nights

Clean, comfortable room. Overall property in very good condition. Breakfast was ok, could have had a few more selections (such as eggs, bacon, biscuit gravy for their biscuits). Their QR code in room said their "The Placery" had food, 24/7 (sandwiches, etc.), when asked to place order at front desk, the guy was a little abrupt that they did not make food, and basically had no idea what i was soeaking about, so that was a little put-off but overall it was a good stay. Photo with review on their own web site advertises their "The Placery"

6

Aaren

23 Jul 2025

·

Stayed 1 night

Hotel was okay. The breakfast was not good.

10

Shawn

2 Apr 2023

·

Stayed 1 night

Breakfast was fantastic! Easily one of the best breakfast bars we have had at a hotel. This was a last minute stay on our way home from vacation and we were quite pleased with the experience. Room was comfortable. Pull out sofa bed was nicer than most hotels version of the same thing.

6

Frank

28 May 2025

·

Stayed 2 nights

They were not prepared for the number of guests at the hotel. They were out of bath towels, ran out of food 1/2 way through breakfast hours and started arguing with other customers who asked for more food. The gentleman who checked us in was great (seemed like the owner, or someone heavily invested in the success of the property). The a/c in the room made a horrendous rattle while running, which woke us all up multiple times each night. Pool was open, with pool towels available. Overall, it was mostly ok-ish, but would not stay there again if continental breakfast is important.

4

Terrill

14 Apr 2025

·

Stayed 2 nights

Pool was green, breakfast items constantly running out and not replenished. Staff not very friendly!

10

Peter James

30 Apr 2024

·

Stayed 4 nights

The room was great! My only complaint is that there are less food being served compared to other Hyatt hotels that I’ve stayed. Also, Monday morning, they did not replenish the breakfast table for clients to be able to eat. I went down 9AM, and what I had for breakfast was a small chocolate muffin, and a small plate of scrambled eggs.

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Month	Average price
January	US$88
February	US$93
March	US$89
April	US$86
May	US$90
June	US$101
July	US$98
August	US$81
September	US$90
October	US$89
November	US$92
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $81	3 $77
4 $76	5 $85	6 $86	7 $85	8 $82	9 $103	10 $97
11 $76	12 $85	13 $86	14 $90	15 $93	16 $110	17 $116
18 $82	19 $82	20 $90	21 $89	22 $86	23 $81	24 $86
25 $80	26 $86	27 $90	28 $91	29 $86	30 $82	31 $78

Hyatt Place Atlanta / Alpharetta / Windward Parkway

Prices for Hyatt Place Atlanta / Alpharetta / Windward Parkway

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible Bathtub

Room, 1 King Bed with Sofa Bed (Specialty)

Room, 2 Double Beds (With Sofabed)

Room, 1 King Bed (With Sofabed)

Room (2 Double Beds with Sofabed, Specialty)

Guest reviews of Hyatt Place Atlanta / Alpharetta / Windward Parkway

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Place Atlanta / Alpharetta / Windward Parkway

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $111	19 $96
20 $88	21 $93	22 $97	23 $94	24 $87	25 $79	26 $110
27 $76	28 $83	29 $90	30 $88