Courtyard by Marriott Toledo West

A geladeira do quarto não funcionava direito e estava com partes quebradas dentro. Teve vazamento de água no banheiro e precisei trocar de quarto depois da segunda vez q vazou. Nao tinha ferro de passar, apesar de ter tábua de passar.

The room was clean and comfy. Plenty of space in the room so you are not walking all over each other.

Very nice hotel!

Front desk is slow not very profession compared to most marriotts . Check in was slow, same at Starbucks. After check out I also had to contact front desk about I left in room. When calling I was hung up on then the person was supposed to check with housekeeping and return my call. The didn’t, when I called back housekeeping was gone for the day so asked for me to call back in the morning. None of this is what I call customer service.

Room was clean, but had an over powering smell of perfume. It was so strong it made my mouth feel weird, if anyone understands that. We had to open the window for a bit to clear it out. Also soon after we checked in, a staff member opened our door up and then said they had it marked that our room was empty. There were no sheet or blankets available for the sleeper sofa and we had to go get them ourselves. Pool was filthy, but there was about 15-20 people/kids in it before we went. The night woman working was awful. We needed an antacids and an extra blanket. She was obviously napping in the lobby and not used to people bothering her in the middle of the night. Very rude about it, but we were told that snack area was 24/7.