Grand Hotel Terminus

Ok

It was unfortunate that the room that was given to us had deficiencies. The small refrigerator was not working and the wash sink was not draining properly, it literally took 5 minutes to drain. I went down to the lobby to inform them about these. Housekeeping lady came in to check but didn’t say anything on how to resolve the issues. After an hour I went back to follow up but they couldn’t do anything to fix it. We wanted to check out and go to another Hotel but time was not on our side, so we stayed on. Morning after, I spoke to Front Desk (Tiril), she wasn’t aware of the issues, as nothing was communicated. She apologized for the inconvenience and gave us an upgraded room. It is disappointing that a room was given to a guest having with known issues. Poor communication between departments and to the GM.

Lovely Hotel with some caveats. The positives are the lovely breakfast, the architecture and proximity to the train station. The negatives for me, considering this is an expensive hotel, were; the poor sound insulation of the walls, we had noisy neighbours who stayed up past midnight. The safe battery was flat so didn't work, no tea bags or milk in room just black coffee. Later found out that tea bags and milk are kept in a side room near the lifts. This information could have been relayed at check in. Despite this I give it 4 stars and hope it would be better if we stayed again.

We booked a room in the villa, and it looked nothing like the picture. Much smaller, huge pillar in the middle of the room occupying space, the beams were very low and my husband kept bumping his head, and only 4 tiny square windows that wouldn’t let you see outside with shades that wouldn’t retract properly. The room was super dark, no bathtub, and only dim lights. The bed was on the floor, comfortable but very short, not great for someone with mobility difficulties. On toiletries, for who’s concerned about it, the hand wash/body wash/shampoo were all the same “Body and Hair wash”. Again, the real issue is that it’s nothing like the pictures…. If I had known it I wouldn’t have paid what I did for 1 night, or my expectations would be lower from the start.

Ok