I am writing to formally demand a resolution regarding my recent stay, which was, without exaggeration, the worst hotel experience I have had in 55 years. The condition of the room upon arrival was unacceptable. It had not been properly cleaned, forcing me to request sheets and make the bed myself. Basic functionality and safety were also lacking: one television did not work, the smoke detector was not mounted on the wall, and the in-room phone was unusable due to a missing cord—requiring me to use my personal cell phone to contact the front desk. Equally concerning was the complete lack of professionalism from your staff. My concerns were not taken seriously, and I was treated with indifference. At one point, while I was actively being assisted, the front desk employee attempted to help another customer mid-conversation, effectively dismissing my issue. I had to firmly redirect her attention just to continue addressing the problem. This level of neglect—both in room standards and customer service—is unacceptable by any reasonable standard. Cleanliness, safety, and basic guest support are not optional amenities; they are fundamental expectations. Given the extent of these failures, I am requesting a full or significant refund for this stay. I expect a response outlining how you intend to resolve this matter. If this issue is not addressed appropriately, I will escalate my complaint through corporate channels and public platforms. I look to your immediate attention.
I am writing to formally demand a resolution regarding my recent stay, which was, without exaggeration, the worst hotel experience I have had in 55 years. The condition of the room upon arrival was unacceptable. It had not been properly cleaned, forcing me to request sheets and make the bed myself. Basic functionality and safety were also lacking: one television did not work, the smoke detector was not mounted on the wall, and the in-room phone was unusable due to a missing cord—requiring me to use my personal cell phone to contact the front desk. Equally concerning was the complete lack of professionalism from your staff. My concerns were not taken seriously, and I was treated with indifference. At one point, while I was actively being assisted, the front desk employee attempted to help another customer mid-conversation, effectively dismissing my issue. I had to firmly redirect her attention just to continue addressing the problem. This level of neglect—both in room standards and customer service—is unacceptable by any reasonable standard. Cleanliness, safety, and basic guest support are not optional amenities; they are fundamental expectations. Given the extent of these failures, I am requesting a full or significant refund for this stay. I expect a response outlining how you intend to resolve this matter. If this issue is not addressed appropriately, I will escalate my complaint through corporate channels and public platforms. I look to your immediate attention.
