Extended Stay America Suites - Houston - NASA - Johnson Space Center

The staff was excellent, however the hotel needs either repairs or renovations. Very outdated. The beds and pillows were terrible. We were there for 4 nights and we mauve were able to get about 2 hours of sleep a night because was so uncomfortable. Cleanliness, not sure how good the carpets are vacuumed, wet I got up in the middle of the night, which happened a lot, I had to put something on my feet because when I got back into bed I had dirt all thru my bed. Shower curtain as a cloth curtain and the whole bottom of the curtain was stained orange with rust. In the tub there is an acrylic rod to put your face clothes on. It slides between 2 holes in the tub enclosure and is not secure. It easily comes out if you push it to one side. Both end of the rod were caked with orange rusty gunk. Had to make sure it was in even so could use it. No updates USB ports at all, only wall plugs and very few. Fridge, was uneven and you had to hold on to it to open the doors or it would rock back and forth. Plus, they were 2 or 3 inches between the fridge and wall. Looks like the ridge hadn’t been pulled out and the wall clean for quite a while. Drawers, nightstands all outdated and needed to be refinished or replaced. Big gouges on the bottom of all pieces for furniture. Wire rack in closet, screws coming out is the wall, wouldn’t put anything the least bit heavy on there, Parking was good, old torn camp chair in front of one space with a container of blueberries in the arm. Quite a while.

I had many short stays at this facility. It is a 3 star kinda place. My stays are short and I have the basics of a frig, a decent bed, and bathroom. For my stays, I don't need anything else. The room is generally quiet, clean, and comfortable. The location is perfect for my needs. This is my no-frills home away from home.

There were so many roaches in the rooms. They were climbing on the walls and all over the bathroom! I would never stay here again.

Room was not very clean and smelled when I first walked in, had to open the window to air it out. Elevator did not work; was told it had been out for three days already. I was there two night, three days so a total of six days and still not repaired. Everyone had to walk up the stairs with their luggage. Breakfast consisted of instant coffee, choice of a brownie, blueberry muffin (the kind that is bult in bulk, individually wrapped) or Nutra grain bar. To me that is not a complimentary breakfast. No pots or pans, dishes in the "studio" to use. I would have left had the room not been paid for in advance. Very disappointed!

There was black mold on the in shower towel bar and stains in the shower a we saw several bugs crawling around the bathroom floor and walls. The bed skirt was missing. There is no hairdryer or toilet paper holder in the bathroom. Be sure to bring your own toiletries because you only get 1 tiny bottle of shampoo and a bar of soap. The website pictures were definitely taken of a different room as our room looked like it had been through hell with chipped cabinets and drawers not fully in their slots. This hotel definitely needs some upkeep. One good thing was its proximity to NASA.