DO NOT, I repeat DO NOT stay at this hotel. I normally have great experiences with Hampton Inn which is why I chose this hotel on our drive back home, in fact my son and I stayed at a Hampton Inn in Toledo the night previous and it was fantastic. The pool was closed due to "Maintenance" which was false. They just didn't have staff to take care of towels etc. The main door was never locked at night. There were paint chips on the floor in both the room and the hallway. It smelled like wet dogs everywhere. They also charged $150 for incidentals which I thought was out of the ordinary but they also then charged me the same fee as hotels.com and if you try to call them at the front desk best of luck. So I was charged twice. Days after I would try calling and all I would get is a busy signal so I finally just went straight to my bank and took care of it that way. After reading their reviews through this site and google I wish I had checked before booking but it was late, we were tired and hungry. This hotel is an absolute embarrassment to the Hilton franchise. I should have had better instincts when my son said "Dad we are the only car in the parking lot." I wish I could give less than a one star rating on this. I normally never complain and make the best of a given situation but I can't imagine being there with a young family.
DO NOT, I repeat DO NOT stay at this hotel. I normally have great experiences with Hampton Inn which is why I chose this hotel on our drive back home, in fact my son and I stayed at a Hampton Inn in Toledo the night previous and it was fantastic. The pool was closed due to "Maintenance" which was false. They just didn't have staff to take care of towels etc. The main door was never locked at night. There were paint chips on the floor in both the room and the hallway. It smelled like wet dogs everywhere. They also charged $150 for incidentals which I thought was out of the ordinary but they also then charged me the same fee as hotels.com and if you try to call them at the front desk best of luck. So I was charged twice. Days after I would try calling and all I would get is a busy signal so I finally just went straight to my bank and took care of it that way. After reading their reviews through this site and google I wish I had checked before booking but it was late, we were tired and hungry. This hotel is an absolute embarrassment to the Hilton franchise. I should have had better instincts when my son said "Dad we are the only car in the parking lot." I wish I could give less than a one star rating on this. I normally never complain and make the best of a given situation but I can't imagine being there with a young family.
