The Sungu Resort & Spa

I thoroughly enjoyed my time at sungu Resort and Spa I will definitely stay there again. The food was always delicious, fresh, beautifully prepared and served. Being surrounded by the beautiful gardens on the property, you don't realize how close to Ubud markets and shops, but far enough away for it to feel quiet and secluded. I came away feeling relaxed and rejuvenated all thanks to the wonderful staff.

very beautiful resort, only 10-15 minutes walk from ubud central. only had one issue which was lizards, sometimes they were able to sneak into our villa, but that's really not their fault as ubud is located in a rain forest lol, I'm very afraid of lizards and the stuff was soo kind that they moved us in a more fully enclosed modern villa which was their top of the range with no extra charges. the resort itself its located in a very cute location surrounded by the forest and many picturesque views. I really recommend for anyone planning to stay in ubud to go and check it out.

The room is spacious and staff were lovely. The rooms are a little “rustic”, with frogs, geckos and mozzies all sharing the space. But maybe that’s part of the Bali charm.

This resort could be so good, but it is let down by out of date facilities. The gardens are beautiful and grounds are great, but become slippery and are not lit up well at night. The rooms are not well sound proofed and the surrounding area is noisy all night. We moved to a back villa, but could hear the neighbours even at low talking volume and when they climbed their stairs it felt like they were in our room. The staff are very friendly and, but some were over keen to sell us extra tours and services.

I checked into the hotel only to find the bed sheets were filled with blood stains, bug marks, and general filth. It was clear the room and bed had not been cleaned. Upon contacting the front desk about the situation, asking to have either the sheets cleaned or to check if a different room was available, I was told nothing could be done today and I’d have to wait until tomorrow - before being hung up on. I immediately checked out, and yet they still won’t process my refund through Expedia despite not even using the room whatsoever. Immensely dissapointed, you can find so much better - and cleaner - in Ubud. Not having blood stains should be the bare minimum!