Casa Palmas

Everything was great! Thanks

Check in with 4:00 let me in 7:00pmHe gave me the bed and the bed was dirty and I could not stay but sleep on the chair. They came to clean about 9.11am on the 18th and Andava unveiled and tired in then Saturday Rain began to liquid water in the ceiling I told them and they did not do anything and on the 21st I was injured to grab another room. He is drinking water.

It’s a nice property, very clean and comfortable, it’s also close to the Consulate, about 5-6 minutes, which is why we booked it. It’s my second time staying here. Would highly recommend 👌

We booked on short notice after another rental feel through. Casa Palmas is good value for money and was close to the family we were visiting. Because we booked at the last minute, there was some confusion about how to access the property, but a whatsapp text exchange cleared up the confusion and we got in with no problem. There was a persistent fishy odor in the room, though the room was clean otherwise. There was no cleaning of the room or restocking of bathroom with toilet paper or removal of bathroom waste over the five night stay, which I would say is below the standard of other Mexican places we have stayed. The cleaning staff were happy enough to give us toilet paper after we ran into them, though a text the night before to the WhatsApp number that we needed toilet paper had gone entirely unanswered for 16 hours. (That was the only time we saw staff there at all.) There was no information in the room about how to contact staff other than WhatsApp, but it's not acceptable to not respond to a text for 16 hours if that is customers' only option. We would stay there again, but it would not be our first choice

None of the code numbers for opening the street door and room door were sent to me in advance. I arrived with no battery power left in my phone and luckily had the taxi driver wait to help sort things out. I then had to phone to get the WIFI password. No bottled water in the room. As it’s located in a residential area, there are no restaurants close by. After 8 hours in buses, I didn’t exactly need this hassle. The room is clean with a comfortable bed.