Name: Hotel am Rathaus
Address: Heiliggeiststr. 1, Heidelberg City Centre, Heidelberg, Baden-Württemberg, Germany, Heidelberg, Karlsruhe Government District, DE
Price range: $125–$244 per night
Rating: 8.1

What guests think

Hotel am Rathaus sits in the heart of Heidelberg’s Old Town near the castle and bridge, with walkable sights, generally friendly, helpful staff, and a breakfast many guests enjoy for its decent selection and convenience.

The historic building has no elevator and steep stairs, is not ideal for those with limited mobility, and parking is off site, with some guests noting difficult car or ride share access and luggage hauling. Rooms are simple and older in style, with size and comfort varying; several mention street or square noise, while others highlight spacious layouts or pleasant rooftop views. Cleanliness and maintenance comments range from very clean to worn carpets or shower issues. Expect a basic, centrally located stay with warm service and busy-night ambience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic building without an elevator; stairs are steep and the property is not wheelchair-friendly. Parking is off site in nearby garages (sometimes discounted), and some travelers found car or ride-share pickup and luggage handling inconvenient.

Related guest reviews

10

Shawn

Dec 19, 2022

·

Stayed 19,336 nights

This hotel is perfectly located for the Christmas market. This town is fantastic. The staff was unbelievably nice and very helpful. A couple of notes - 1 there is no elevator so be prepared to climb the steps with your bags. 2 - parking is not onsite. 3 - it is not easy to find this hotel due to very narrow roads and pedestrians. HOWEVER, once you are settled this place is awesome!

8

Sigrid

Nov 18, 2022

·

Stayed 3 nights

Gute Lage in der Altstadt. Altes Hotel, aber gut in Schuss. Wie überall in der Altstadt gibt es keine Parkplätze am Haus. Man kann aber in einem Parkhaus (5min zu Fuß) verbilligt parken. Frühstück ist ansprechend.

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8

James

Jul 4, 2025

·

Stayed 1 night

Quaint, older hotel right in the heart of the cathedral square. Great service. Room had a lot of space. Clean and comfortable. Solid breakfast included. No air conditioning, but a big fan and all of the windows opened to allow a lot of cool air. Some street noise later into the summer nights, which I liked. No lift. Had to port luggage up stairs. No PSD ports, so just use an adapter.

10

Susan

Jul 3, 2024

·

Stayed 1 night

Great location, friendly staff. Quaint. My only complaint is there is no elevator and the stairs are narrow and steep.

8

Brigitte

Aug 9, 2025

·

Stayed 2 nights

Wer die Altstadt zu Fuss erkunden möchte ist dort bestens aufgehoben. Leider gibt es keinen Aufzug, da ich auf der ersten Etage ein Zimmer hatte war es kein Problem. Das Pesonal ist sehr freundlich und hilfsbereit. Falls ich nochmals nach Heidelberg reise werde ich dort gerne wieder einchecken.

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10

Lara

Apr 19, 2024

·

Stayed 1 night

In the heart of the city. Wonderful staff. Lovely breakfast. Facility is NOT handicap-accessible. It is within a two-minute walk of the Bergbahn to the castle and Bus 20 stop to/from the train station. American travelers be advised this is a fine place to stay if you are open to a comfortable, clean place to stay a night ot two.

8

Martin

Jun 17, 2024

·

Stayed 2 nights

Sehr zentral in der Altstadt Heidelbergs gelegen. Sehr freundliches Personal. Parkmöglichkeiten im nahe gelegenem Parkhaus am Kornmarkt mit Rabatt.

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6

Karin

Jul 28, 2024

·

Stayed 1 night

Zentral gelegen, jedoch keine (wie versprochen) Parkmöglichkeit in einem benachbarten Parkhaus, sodass ich in einem 1,9 km entfernten Parkhaus zu den dort üblichen Gebühren parken musste. TV-Gerät funktionierte überhaupt nicht. Kein Lift vorhanden, obwohl Zimmer im 3. Stock Zimmer war ordentlich und ausreichend ausgestattet. Frühstück war reichlich. Treppenaufgang ist stark renovierungsbedürftig, Teppichbelag auf Stufen sieht schlimm aus. Preis-Leistungsverhältnis ist m.E. grenzwertig und nur durch die zentrale Lage zu rechtfertigen.

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8

Thomas

May 24, 2023

·

Stayed 1 night

No elevator makes it, needs a little effort to bring up the suitcases to the 4th floor :)

8

Margaret

Mar 28, 2023

·

Stayed 2 nights

This is a "no--frills" but perfectly good hotel, situated very convenient for the Old Town and with a very good nearby bus service to/from the station. It could on occasion be a bit noisy outside, but the double glazing was effective at keeping that to a subdued level. It's one problem is that for a a four-storey building it doesn't have a lift! But the very friendly and helpful staff were willing to help getting luggage up and down. There was plenty of choice with unlimited quantities for breakfast. We'd certainly stay again.

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Cleanliness

Feedback is mixed: many describe rooms as clean, but recurring remarks mention worn carpets and maintenance issues such as leaky or aging showers. A few guests reported dirty bathrooms.

Related guest reviews

10

Christophe

Mar 15, 2025

·

Stayed 2 nights

Hôtel très propre, bonne literie et petit déjeuner complet. Dommage qu'il n'y ai pas de parking prive mais néanmoins parkings publics a proximité

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4

Lori

Feb 23, 2025

·

Stayed 1 night

The location was great, except it was on the corner of a busy restaurant and bar area, loud music and people all night, so not much sleep. The room was clean, except for a lot of stains on the carpeting. They need to start the breakfast earlier, most places start at 6:30 or 7:00. This place not until 8:00, we had an early flight so we missed out on breakfast. The Korean restaurant next door was good.

4

Heinrich

May 20, 2024

·

Stayed 1 night

Haare in der Dusche, Duschkabine sehr undicht, Sauberkeit lässt zu wünschen übrig, unbequem es Schlafsofa, Frühstück gut und Personal sehr freundlich

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2

Tom Gyde

Jul 26, 2025

·

Stayed 2 nights

The room and the bathroom was dirty. Shower about to fall off the wall. Neither the room or the hotel in all was maintained at all.

6

Margrit

Mar 4, 2025

·

Stayed 1 night

Die Dusche ist ein Sanierungsfall.

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10

Patrick

Apr 12, 2023

·

Stayed 1 night

Spontan gebucht für eine Nacht, jederzeit wieder. Die Zimmer sind zwar schon in die Jahre gekommen, bieten jedoch alles was man benötigt. Es fehlte an nichts. Und das Zimmer war top sauber, was in moderneren Häusern nicht immer der Fall ist. Und der Service des Personals läßt selbst vier Sterne Häuser alt aussehen. Zuletzt vergleichbar erlebt im Hyatt Köln.

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8

Peter

Sep 8, 2025

·

Stayed 3 nights

Zentral gelegen, einfache aber saubere Zimmer, sehr nettes und hilfsbereites personal

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8

Lidia

Mar 29, 2023

·

Stayed 3 nights

Sehr gute Lage mitten in der Altstadt, sehr freundliche und aufmerksame Mitarbeiter, bequeme Betten, völlig ausreichendes Frühstücksbuffet. Die Einrichtung, Teppiche, Badezimmer etc. sind etwas in die Jahre gekommen und wirken etwas renovierungsbedürftig.

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8

Marko

Mar 18, 2025

·

Stayed 4 nights

Insgesamt war das Hotel und auch das Zimmer sauber, das Zimmer kann aber eine kleine Renovierung gebrauchen. Die Lage des Hotels mitten in der Altstadt ist super! Das Personal war sehr freundlich und hilfsbereit. Auch das Frühstück war in Ordnung, es gab Kaffee, Säfte, Joghurt und auch Früchte. Allen in Allem ein guter Aufenthalt.

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10

Loretta

Nov 24, 2024

·

Stayed 3 nights

This is a great location with friendly staff in the old town. It s in old town so it is an older building but the room was spacious and clean. Heidelberg is also a unversity town so expect to hear the students socializing in the later evening. We felt very safe when we were out.

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Rooms

Rooms are basic and dated, with size varying from small to spacious; several guests reported street or square noise. Some rooms offer pleasant views or comfortable beds, while uneven floors and older furnishings are noted.

Related guest reviews

6

Greg

Jan 26, 2025

·

Stayed 2 nights

Hotel Am Rathaus has old European charm which is to say small rooms, no elevators but great staff and breakfast. It was very noisy at night since Heidelberg is a university town and they like to party. Pretty much right outside the window. Parking is a quarter mile away and you have to drag luggage from there or nearest street access a block away. That would be over cobblestone too. The facility itself is charming and you can imagine Mark Twain staying there 150 years ago. Maybe during summer break.

6

Jürgen

Apr 3, 2023

·

Stayed 1 night

Sehr laut nachts.

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8

Sebastian

Jan 13, 2025

·

Stayed 1 night

Gut gelegenes Hotel mit freundlichem Personal. Die Einrichtung ist in Recht gutem Zustand, könnte aber eine Renovierung vertragen.

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10

Gary

May 22, 2025

·

Stayed 1 night

Great location. Very friendly people. The rooms were nice. I would definitely recommend this hotel.

6

laura

Jan 3, 2025

·

Stayed 1 night

I gave this hotel an average rating based on the location of the hotel and the wonderful staff members. We had a problem with our heat and someone addressed this immediately. The biggest down side is that there is no elevator. Thank heaven I had two strong able bodied children that could haul large bags up winding steps. They were not to happy. Please be prepared. A lot of things were outdated or could used to be fixed. These were small items and we were there only one night.

10

sara

May 28, 2023

·

Stayed 1 night

We had an excellent stay! The accommodations were spacious and comfortable. The location was wonderful. We even caught a glimpse of Sweden’s Queen Sylvia from our room window!

10

Jens

Sep 5, 2025

·

Stayed 1 night

Utsikt över taken

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8

James

Jul 4, 2025

·

Stayed 1 night

Quaint, older hotel right in the heart of the cathedral square. Great service. Room had a lot of space. Clean and comfortable. Solid breakfast included. No air conditioning, but a big fan and all of the windows opened to allow a lot of cool air. Some street noise later into the summer nights, which I liked. No lift. Had to port luggage up stairs. No PSD ports, so just use an adapter.

8

Hannie en Jos

Aug 30, 2022

·

Stayed 1 night

Midden in centrum. Geweldig. Netjes. Gedateerd. Veel trappen.

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10

Kathleen

Jun 2, 2025

·

Stayed 1 night

Very noce hotel, comfortable bed, very nice area and close to Heidelberg Castle.

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Service

Service is consistently friendly and helpful, with staff assisting with luggage and local guidance. Isolated complaints about a staff member’s attitude appear, but most interactions are positive and professional.

Related guest reviews

10

Kristin

Nov 30, 2022

·

Stayed 1 night

We loved our stay at the Hotel am Rathaus. The hotel is located right in the old city center, in the perfect location to explore the beautiful town. The staff was so friendly and accommodating. We arrived before check-in, and we were able to store our suitcase while we went exploring the city. Good German breakfast in the morning. I wish I could have stayed longer. Will return!

10

Xiaoqin

Jun 24, 2025

·

Stayed 1 night

The hotel is very conveniently located at the corner of the marketplace, the center of Heidelberg. It is also right next to the beautiful bridge that pedestrian could walk on and have a great view of the city and the castle. The staff is very friendly and professional and courteous. Our room has a nice size and many windows for natural breeze and air. It also includes the decent quality breakfast, which is very convenient. The only challenge is for the Uber driver to pick us up. We called an Uber to pick us up to the train station, it took the Uber driver a long time to find us. We had to cancel one order Uber driver prior because he couldn’t find us.

10

John

May 12, 2024

·

Stayed 1 night

Friendly staff, great location!

8

Peter

Sep 8, 2025

·

Stayed 3 nights

Zentral gelegen, einfache aber saubere Zimmer, sehr nettes und hilfsbereites personal

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8

Lasse

Jun 21, 2023

·

Stayed 1 night

Hon i receptionen var ingen kul och seviceminded person. Hotellet var helt ok och på morgonen var ägaren där då blev det mycket positivt.

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10

Thomas

Sep 5, 2024

·

Stayed 5 nights

Great staff, very friendly. Breakfast and location we're both perfect.

10

Nathaniel

Jul 16, 2024

·

Stayed 2 nights

Amazingly friendly staff, convenient location in the old town. Would recommend!

10

Janet

Apr 23, 2025

·

Stayed 1 night

This hotel was perfectly located between the castle and the bridge, on the Marktplatz. The staff was wonderful, helping us to find the parking garages and restaurants. We would stay there again. Beautiful city!

10

Lara

Apr 19, 2024

·

Stayed 1 night

In the heart of the city. Wonderful staff. Lovely breakfast. Facility is NOT handicap-accessible. It is within a two-minute walk of the Bergbahn to the castle and Bus 20 stop to/from the train station. American travelers be advised this is a fine place to stay if you are open to a comfortable, clean place to stay a night ot two.

10

Loretta

Nov 24, 2024

·

Stayed 3 nights

This is a great location with friendly staff in the old town. It s in old town so it is an older building but the room was spacious and clean. Heidelberg is also a unversity town so expect to hear the students socializing in the later evening. We felt very safe when we were out.

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Location

Exceptionally central on or near the Marktplatz, ideal for walking to the castle, bridge, funicular, and Old Town sights. Evenings can be lively and noisy, and driving or Uber pickup can be challenging in the pedestrian area.

Related guest reviews

10

Shawn

Dec 19, 2022

·

Stayed 19,336 nights

This hotel is perfectly located for the Christmas market. This town is fantastic. The staff was unbelievably nice and very helpful. A couple of notes - 1 there is no elevator so be prepared to climb the steps with your bags. 2 - parking is not onsite. 3 - it is not easy to find this hotel due to very narrow roads and pedestrians. HOWEVER, once you are settled this place is awesome!

10

James

Jun 14, 2024

·

Stayed 1 night

Great value and location

6

Greg

Jan 26, 2025

·

Stayed 2 nights

Hotel Am Rathaus has old European charm which is to say small rooms, no elevators but great staff and breakfast. It was very noisy at night since Heidelberg is a university town and they like to party. Pretty much right outside the window. Parking is a quarter mile away and you have to drag luggage from there or nearest street access a block away. That would be over cobblestone too. The facility itself is charming and you can imagine Mark Twain staying there 150 years ago. Maybe during summer break.

10

Michael

Jun 30, 2024

·

Stayed 2 nights

Right on the square on the middle of the old town, it’s in a great location. Very friendly staff and a nice breakfast.

10

Xiaoqin

Jun 24, 2025

·

Stayed 1 night

The hotel is very conveniently located at the corner of the marketplace, the center of Heidelberg. It is also right next to the beautiful bridge that pedestrian could walk on and have a great view of the city and the castle. The staff is very friendly and professional and courteous. Our room has a nice size and many windows for natural breeze and air. It also includes the decent quality breakfast, which is very convenient. The only challenge is for the Uber driver to pick us up. We called an Uber to pick us up to the train station, it took the Uber driver a long time to find us. We had to cancel one order Uber driver prior because he couldn’t find us.

8

Jeff

Sep 8, 2025

·

Stayed 1 night

Close to everything. Great for backpackers.

10

Janet

Apr 23, 2025

·

Stayed 1 night

This hotel was perfectly located between the castle and the bridge, on the Marktplatz. The staff was wonderful, helping us to find the parking garages and restaurants. We would stay there again. Beautiful city!

10

Kaisa

Oct 18, 2025

·

Stayed 4 nights

Great breakfast variety in a very nice breakfast room. Hotel was in a great location, walkable to everything, close to the river and castle. Our room was a little noisy as it faced the street, but didn’t keep me awake.

10

Loretta

Nov 24, 2024

·

Stayed 3 nights

This is a great location with friendly staff in the old town. It s in old town so it is an older building but the room was spacious and clean. Heidelberg is also a unversity town so expect to hear the students socializing in the later evening. We felt very safe when we were out.

8

Margaret

Mar 28, 2023

·

Stayed 2 nights

This is a "no--frills" but perfectly good hotel, situated very convenient for the Old Town and with a very good nearby bus service to/from the station. It could on occasion be a bit noisy outside, but the double glazing was effective at keeping that to a subdued level. It's one problem is that for a a four-storey building it doesn't have a lift! But the very friendly and helpful staff were willing to help getting luggage up and down. There was plenty of choice with unlimited quantities for breakfast. We'd certainly stay again.

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Dining

Breakfast is generally good and included for many stays, with enough variety for a simple start. A few guests found it basic, but overall impressions are positive.

Related guest reviews

10

Michael

Jun 30, 2024

·

Stayed 2 nights

Right on the square on the middle of the old town, it’s in a great location. Very friendly staff and a nice breakfast.

10

Per Jonas

Nov 21, 2024

·

Stayed 2 nights

Superbra läge mitt i Altstadt. Massor av trevliga restauranger och pubar, livlig och trevligt. Typiskt tyskt rum med skön säng. Ok men lite spartansk frukost

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10

Xiaoqin

Jun 24, 2025

·

Stayed 1 night

The hotel is very conveniently located at the corner of the marketplace, the center of Heidelberg. It is also right next to the beautiful bridge that pedestrian could walk on and have a great view of the city and the castle. The staff is very friendly and professional and courteous. Our room has a nice size and many windows for natural breeze and air. It also includes the decent quality breakfast, which is very convenient. The only challenge is for the Uber driver to pick us up. We called an Uber to pick us up to the train station, it took the Uber driver a long time to find us. We had to cancel one order Uber driver prior because he couldn’t find us.

8

James

Jul 4, 2025

·

Stayed 1 night

Quaint, older hotel right in the heart of the cathedral square. Great service. Room had a lot of space. Clean and comfortable. Solid breakfast included. No air conditioning, but a big fan and all of the windows opened to allow a lot of cool air. Some street noise later into the summer nights, which I liked. No lift. Had to port luggage up stairs. No PSD ports, so just use an adapter.

6

Ralf

Jun 21, 2025

·

Stayed 1 night

Sanierungsstau. Frühstück jugendherbergsgeeignet.

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10

Thomas

Sep 5, 2024

·

Stayed 5 nights

Great staff, very friendly. Breakfast and location we're both perfect.

10

Olaf Stephan

Feb 2, 2025

·

Stayed 1 night

Gutes Hotel mit einem sehr guten Frühstück

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10

Kaisa

Oct 18, 2025

·

Stayed 4 nights

Great breakfast variety in a very nice breakfast room. Hotel was in a great location, walkable to everything, close to the river and castle. Our room was a little noisy as it faced the street, but didn’t keep me awake.

8

Marko

Mar 18, 2025

·

Stayed 4 nights

Insgesamt war das Hotel und auch das Zimmer sauber, das Zimmer kann aber eine kleine Renovierung gebrauchen. Die Lage des Hotels mitten in der Altstadt ist super! Das Personal war sehr freundlich und hilfsbereit. Auch das Frühstück war in Ordnung, es gab Kaffee, Säfte, Joghurt und auch Früchte. Allen in Allem ein guter Aufenthalt.

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8

Margaret

Mar 28, 2023

·

Stayed 2 nights

This is a "no--frills" but perfectly good hotel, situated very convenient for the Old Town and with a very good nearby bus service to/from the station. It could on occasion be a bit noisy outside, but the double glazing was effective at keeping that to a subdued level. It's one problem is that for a a four-storey building it doesn't have a lift! But the very friendly and helpful staff were willing to help getting luggage up and down. There was plenty of choice with unlimited quantities for breakfast. We'd certainly stay again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$99
February	$96
March	$105
April	$126
May	$129
June	$127
July	$129
August	$131
September	$149
October	$131
November	$112
December	$120

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10 $148	11	12
13 $142	14 $163	15 $197	16 $201	17 $167	18	19
20 $127	21 $132	22 $132	23 $156	24 $159	25	26
27	28 $142	29 $142	30 $142

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $211	3 $242
4 $147	5 $142	6 $142	7 $142	8 $161	9 $244	10
11 $125	12 $125	13 $146	14 $142	15 $139	16 $152	17 $209
18	19 $138	20 $134	21 $129	22 $138	23	24
25 $142	26 $147	27 $152	28 $142	29	30 $139	31 $146

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Monthly average prices

About this property

Location

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Very good

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What guests think

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