Sheraton Universal
Property description
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstand...
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Guest reviews
8.4
Very good
Based on 3,854 verified reviews
Who stays here?
Business
12%
Couple
17%
Family
60%
Group
7%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Sheraton Universal, travelers consistently praise the walkable location and frequent shuttle to Universal Studios, friendly staff, and generally clean, comfortable rooms, while recurring drawbacks include slow elevators, occasional housekeeping lapses, dated or small rooms, noise, and expensive parking.
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10
Claudia
5 days ago
·
Stayed 3 nights
The room was great, we had an excellent view of Universal Studios and we were able to change our room with no problems at all. The staff was great and very nice
The room was great, we had an excellent view of Universal Studios and we were able to change our room with no problems at all. The staff was great and very nice
6
Kristin
last week
·
Stayed 2 nights
The room needs updating. Not enough electrical outlets, some didn't work. The lighting could be better. It was difficult to figure out how to turn lights on. The ambient light switch was all the way at the end behind a lamp between the second bed and the window. The switch by the door was useless and only lit a small portion. The bathroom didn't have enough spots to hang wet towels. Considering this is a room for a larger number of people, I'd expect the room to accommodate that number of people better. The fridge was leaking when we came in. The beds were comfortable, although I wish we could get a comforter for the sofa bed, not just blankets. The pool was a hit and the restaurant by the pool was very good. We had dinner and breakfast there. All the staff was amazing and accommodating, even getting us a back area elevator ride when a special event was taking up the lobby elevators and the wait was very long. Very appreciative.
The room needs updating. Not enough electrical outlets, some didn't work. The lighting could be better. It was difficult to figure out how to turn lights on. The ambient light switch was all the way at the end behind a lamp between the second bed and the window. The switch by the door was useless and only lit a small portion. The bathroom didn't have enough spots to hang wet towels. Considering this is a room for a larger number of people, I'd expect the room to accommodate that number of people better. The fridge was leaking when we came in. The beds were comfortable, although I wish we could get a comforter for the sofa bed, not just blankets. The pool was a hit and the restaurant by the pool was very good. We had dinner and breakfast there. All the staff was amazing and accommodating, even getting us a back area elevator ride when a special event was taking up the lobby elevators and the wait was very long. Very appreciative.
6
Laura
2 weeks ago
·
Stayed 3 nights
Check in felt like a nightmare :( The person who was checking us in was dismissive to us saying that the card reader wasn’t taking cards despite the cards we tried having money MULTIPLE TIMES. Sends over to another computer and it works. Then sends us in an all around unhelpful loop to find our room which had a super disappointing view 😭if you aren’t above the 3 the floor, I would NOT recommend this hotel if you want a view of literally anything.
Check in felt like a nightmare :( The person who was checking us in was dismissive to us saying that the card reader wasn’t taking cards despite the cards we tried having money MULTIPLE TIMES. Sends over to another computer and it works. Then sends us in an all around unhelpful loop to find our room which had a super disappointing view 😭if you aren’t above the 3 the floor, I would NOT recommend this hotel if you want a view of literally anything.
10
Enrique
2 weeks ago
·
Stayed 3 nights
Great location and food
Great location and food
4
Jesus
2 weeks ago
·
Stayed 1 night
I didn't like the fact that I booked for breakfast included and it was not
I didn't like the fact that I booked for breakfast included and it was not
333 Universal Hollywood Drive, Universal City, Los Angeles, California, United States of America
Location
Located in Universal City, Sheraton Universal Hotel is in the entertainment district, a 1-minute drive from Universal Studios Hollywood and 5 minutes from Capitol Records Tower. This hotel is 2.7 mi (4.3 km) from Warner Brothers Studio and 2.7 mi (4.4 km) from Hollywood Bowl.
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