Ocean Maya Royale Adults Only - All Inclusive
169 USD
/natt
Gj.snitt. for september
Priser for Ocean Maya Royale Adults Only - All Inclusive
Velg datoer for å se priser og tilgjengelighet
169 USD
/natt
Gj.snitt. for september
Månedlige gjennomsnittspriser
På Ocean Maya Royale Adults Only - All Inclusive er prisen per natt i gjennomsnitt 169 USD i den billigste måneden (september) og 592 USD i den dyreste måneden (mars), basert på de siste 12 månedene.
| Måned | Gjennomsnittspris |
|---|---|
| januar | 456 USD |
| februar | 571 USD |
| mars | 592 USD |
| april | 399 USD |
| mai | 308 USD |
| juni | 289 USD |
| juli | 294 USD |
| august | 347 USD |
| september | 169 USD |
| oktober | 193 USD |
| november | 289 USD |
| desember | 476 USD |
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sep · 169 USD
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Dyreste: mars (ca. 592 USD)
Billigste: september (ca. 169 USD)
Om denne eiendommen
Skjem bort deg selv på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger og ansiktsbehandlinger. Her har du tilgang til blant annet 2 utendørsbassenger, en utendørs tennisbane og en badstue. Dette resort-overnattingsstedet har i t...
Fasiliteter
Skjem bort deg selv på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger og ansiktsbehandlinger. Her har du tilgang til blant annet 2 utendørsbassenger, en utendørs tennisbane og en badstue. Dette resort-overnattingsstedet har i tillegg wi-fi (inkludert), concierge-tjenester og et spillrom.
Fasiliteter for forretningsreisende
Gjester har tilgang til blant annet renseri-/vaskeritjenester, en døgnåpen resepsjon og et flerspråklig personale. Planlegger du en event i Playa del Carmen? Som en av dette overnattingsstedet sine gjester tilbys du møte- og konferanserom på opp til 187 kvadratmeter, blant annet konferanserom og møterom. Gjestene tilbys ubetjent parkering (inkludert) på stedet.
Servering
Smak på internasjonale retter på La Hacienda, en av dette overnattingsstedets 5 restauranter, eller bli på rommet og benytt deg av romservice (på fastsatte tidspunkter). Du kan også få noe lett å bite i på kafeen. Stedet har en bassengbar samt 4 barer/lounger hvor du kan koble av med noe godt å drikke. Frokostbuffé er inkludert og serveres daglig fra kl. 07.00 til kl. 11.00.
Rom
Føl deg som hjemme i et av de 320 aircondition-avkjølte gjesterommene som også har minibar og LCD-TV. Rommene har egen møblert balkong. Du kan holde deg oppdatert med wi-fi (inkludert) på rommet, og underholdningen er sikret med kabel-TV. Rommene har privat bad med dusj, toalettartikler (inkludert) og hårføner.
Beliggenhet
Ocean Maya Royale - Adults Only - All Inclusive i Playa del Carmen (Riviera Maya) er kun en 10 minutters kjøretur unna El Camaleón Mayakoba golfbane og Tres Rios økopark. Dette resort-overnattingsstedet med alt inkludert ligger 5,3 mi (8,5 km) unna Maroma strand og 6,8 mi (10,9 km) unna Quinta Avenida.
Hva finnes i nærheten
El Camaleón Mayakoba golfbane(1.7 miles)
Playa Xcalacoco(2.8 miles)
Tres Rios økopark(2.3 miles)
Gran Coyote Golf(3.6 miles)
Chun-Zumbul (dykkested)(4.5 miles)
Plaza 28 de Julio(4.8 miles)
Maroma strand(5.3 miles)
Guadalupe kirke(5.7 miles)
Punta Esmeralda-stranden(5.8 miles)
Offentlig strand 88(5.8 miles)
Playa Avenida Colosio(5.9 miles)
Temazcal Natura(6.1 miles)
Plaza Las Americas(6.3 miles)
Super Chedraui Selecto Avenida 10(6.5 miles)
Mario Villanueva Madrid(6.6 miles)
Cozumel, Quintana Roo (CZM-Cozumel internasjonale flyplass)(27.1 miles)
Cancun, Quintana Roo (CUN-Cancun internasjonale flyplass)(29 miles)
Tulum int. lufthavn (TQO)(72.4 miles)
Parkering
Restaurant
Svømmebasseng
Rom for ikke-røykere
Forretningssenter
Romservice
Beliggenhet
Carretera Federal Chetumal, Km 299, Riviera Maya, Playa del Carmen, Solidaridad, Delstaten Quintana Roo, Mexico
El Camaleón Mayakoba golfbane (1.7 miles)
Playa Xcalacoco (2.8 miles)
Tres Rios økopark (2.3 miles)
Gran Coyote Golf (3.6 miles)
Chun-Zumbul (dykkested) (4.5 miles)
Plaza 28 de Julio (4.8 miles)
Romalternativer
5
Privilege Junior Suite Ocean View
Romdetaljer
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenger
Sover 2
409 ft²
BalkongSeparat spisestueKlimaanleggWi-Fi (gratis)Separat stue
3
Privilege Romance Suite with Jacuzzi
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
BalkongKlimaanleggWi-Fi (gratis)Eget bad
5
Privilege Honeymoon Maya Deluxe
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
409 ft²
BalkongSeparat spisestueKlimaanleggWi-Fi (gratis)Separat stue
1
Privilege Junior Suite Private Pool
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
BalkongKlimaanleggWi-Fi (gratis)Eget bad
6
Maya Superior Deluxe Sea View
Romdetaljer
2 Dobbeltsenger
1 Stor Dobbeltseng
Sover 3
409 ft²
BalkongKlimaanleggWi-Fi (gratis)Eget bad
5
Privilege Junior Suite with Jacuzzi
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
409 ft²
BalkongSeparat spisestueKlimaanleggWi-Fi (gratis)Separat stue
5
Dobbelt- eller tomannsrom – junior (Suite, Nature View)
Romdetaljer
1 Stor Dobbeltseng
2 Dobbeltsenger
Sover 3
409 ft²
BalkongKlimaanleggWi-Fi (gratis)Eget bad
4
Rom – premier (Suite, Nature View)
Romdetaljer
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenger
Sover 2
409 ft²
BalkongSeparat spisestueKlimaanleggWi-Fi (gratis)Separat stue
Gjesteomtaler av Ocean Maya Royale Adults Only - All Inclusive
8.5
Utrolig
basert på 2 853 verifiserte omtaler
Hvem bor her?
Business
0%
Par
72%
Familie
10%
Grupper
16%
Alene
0%
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
På Ocean Maya Royale Adults Only - All Inclusive roser reisende konsekvent det vennlige personalet, rene områder og livlige underholdningen, samtidig som de bemerker varierende matkvalitet, sporadiske vedlikeholdsproblemer, begrenset plass ved bassenget, og sjøgress som kan redusere bruken av stranden og forårsake lukt.
Les merVar dette til hjelp?
Hva gjestene synes
På Ocean Maya Royale Adults Only - All Inclusive roser reisende konsekvent det vennlige personalet, rene områder og livlige underholdningen, samtidig som de bemerker varierende matkvalitet, sporadiske vedlikeholdsproblemer, begrenset plass ved bassenget, og sjøgress som kan redusere bruken av stranden og forårsake lukt.
Det kompakte, kun for voksne oppsettet er lett å navigere, med et rolig basseng og et mer livlig bassengområde med swim-up bar, samt en populær kafé. Vanlige kompromisser inkluderer varme, minimalt airconditionerte fellesområder, mygg og sporadiske problemer med rørleggerarbeid eller varmtvann. Alt i alt kan du forvente et avslappende opphold med engasjerende aktiviteter og noen praktiske kompromisser.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Fasilitetene inkluderer to bassenger (ett rolig, ett livlig med swim-up bar), flere restauranter og barer, en populær kafé, spa og Privilege-områder. Ulemper som nevnes er begrenset antall solsenger og praksisen med å reservere solsenger, varme fellesområder med lite AC, en ATM som av og til er ute av drift og en strand som kan være ubrukelig under kraftig sjøgressforekomst.
Relaterte gjesteomtaler
10
Tricia Sue
30. juli 2025
·
Overnattet 4 netter
The food was fantastic...all of staff was friendly and attentive. We loved the lit up areas walking at night. Pool bar closing at 5 was a negative. Bedding and room all amazing. Super quiet well maintained resort. Beautiful.
The food was fantastic...all of staff was friendly and attentive. We loved the lit up areas walking at night. Pool bar closing at 5 was a negative. Bedding and room all amazing. Super quiet well maintained resort. Beautiful.
8
Jessica
26. okt. 2025
·
Overnattet 7 netter
Staff were friendly and fun. Food and options were plentiful. The app to reserve dinner and check out daily activities was easy to use. The pool and beach were beautiful. There was a good combination of entertainment and relaxation. We had an 80 minute couples massage at the spa that was absolutely amazing. Because of that, we went back for a second one but that one was just ok. It was difficult to get a chair at the pool. We went out as early as 8am to try and get a seat by the activities pool and all the chairs were already “reserved” yet there was hardly anyone at the pool. Hot water was a hit or miss in the shower. Overall, we had a great time celebrating our 10 year wedding anniversary in Mexico.
Staff were friendly and fun. Food and options were plentiful. The app to reserve dinner and check out daily activities was easy to use. The pool and beach were beautiful. There was a good combination of entertainment and relaxation. We had an 80 minute couples massage at the spa that was absolutely amazing. Because of that, we went back for a second one but that one was just ok. It was difficult to get a chair at the pool. We went out as early as 8am to try and get a seat by the activities pool and all the chairs were already “reserved” yet there was hardly anyone at the pool. Hot water was a hit or miss in the shower. Overall, we had a great time celebrating our 10 year wedding anniversary in Mexico.
10
Victoria
29. okt. 2025
·
Overnattet 8 netter
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
8
Devon
3. sep. 2025
·
Overnattet 6 netter
This is a very nice, smaller property- we loved the staff and we were pleasantly surprised at the "fun pool" party vibe. However, the atm was broken and that was very inconvenient, as we were relying on the option to replenish our cash. Definitely would go again
This is a very nice, smaller property- we loved the staff and we were pleasantly surprised at the "fun pool" party vibe. However, the atm was broken and that was very inconvenient, as we were relying on the option to replenish our cash. Definitely would go again
10
Tammy Rose
31. aug. 2025
·
Overnattet 4 netter
The resort was beautiful. Food was awesome. Very clean. All service was outstay. Seaweed wasn’t too awful. Only chywoujd be they need to enclose rest and have air. After a long day in the suns would be nice to be comfortable when dining. 5 stars otherwise.
The resort was beautiful. Food was awesome. Very clean. All service was outstay. Seaweed wasn’t too awful. Only chywoujd be they need to enclose rest and have air. After a long day in the suns would be nice to be comfortable when dining. 5 stars otherwise.
8
Jennifer
20. okt. 2025
·
Overnattet 5 netter
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
10
Tangela
24. nov. 2025
·
Overnattet 3 netter
Friendly staff, clean room. I would have liked a little more variety in the music selections. Also it could have had a little more entertainment, such as Karaoke a few nights by the pool. I don’t know how I felt about the bubbles in the pool, that was definitely something different. I liked the Spanish lesson.
Friendly staff, clean room. I would have liked a little more variety in the music selections. Also it could have had a little more entertainment, such as Karaoke a few nights by the pool. I don’t know how I felt about the bubbles in the pool, that was definitely something different. I liked the Spanish lesson.
8
Aleisha Marie
13. nov. 2025
·
Overnattet 7 netter
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
10
SEAN
27. okt. 2025
·
Overnattet 7 netter
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
8
Ayeshika
30. aug. 2025
·
Overnattet 5 netter
Negatives - Resort was at 50% cap - Front desk services was a little unwilling to help us double beds/we came late - Signing waivers, no smoking property or not allowed front entrance, Mayan Lounge and on the beach - No welcome drink - not many ac spaces, only your room, coffee bar and sports bar if working - Mayan lounge - smoking area has more potential they need a small bar here instead of library of books - Need more common area washrooms - Very smelly rotten eggs overwhelming at times especially when trying to eat or enjoy outdoors by the beach (time of year sargassum) - Food service areas some workers not as attentive - As resort is spread out could be a lot of walking for some people - Entertainment crew - the worst I have seen again perhaps because low season, no hype and very boring (only kenndell and Viri are fun poolside) - No bank machine! Positives - very clean resort and spacious/lobby area nice - Adults only - Room key is a wrist band, every building is two floors approx 6-7 units per building - Our room was spacious and modernized bathroom double sinks and upgraded. - Air conditioning in the room was great - Restaurants are decent, variety of food, recommend La Dolce Vita (Italian) atmosphere is great and service is the best - Noise level in building 32 was great not a problem - 24/7 room service if you book with Expedia (perhaps a limited time offer) - Close to Playa Del Carmen town (15-20 min) - Dj every night (not bad) but no dance floor
Negatives - Resort was at 50% cap - Front desk services was a little unwilling to help us double beds/we came late - Signing waivers, no smoking property or not allowed front entrance, Mayan Lounge and on the beach - No welcome drink - not many ac spaces, only your room, coffee bar and sports bar if working - Mayan lounge - smoking area has more potential they need a small bar here instead of library of books - Need more common area washrooms - Very smelly rotten eggs overwhelming at times especially when trying to eat or enjoy outdoors by the beach (time of year sargassum) - Food service areas some workers not as attentive - As resort is spread out could be a lot of walking for some people - Entertainment crew - the worst I have seen again perhaps because low season, no hype and very boring (only kenndell and Viri are fun poolside) - No bank machine! Positives - very clean resort and spacious/lobby area nice - Adults only - Room key is a wrist band, every building is two floors approx 6-7 units per building - Our room was spacious and modernized bathroom double sinks and upgraded. - Air conditioning in the room was great - Restaurants are decent, variety of food, recommend La Dolce Vita (Italian) atmosphere is great and service is the best - Noise level in building 32 was great not a problem - 24/7 room service if you book with Expedia (perhaps a limited time offer) - Close to Playa Del Carmen town (15-20 min) - Dj every night (not bad) but no dance floor
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
Mange anmeldelser fremhever veldig rene rom, områder og godt vedlikeholdte fasiliteter. Et mindre antall rapporterer lukt fra baderomsavløp, stående vann i dusjen, insekter (inkludert en rapport om vegglus) og sporadiske lekkasjer.
Relaterte gjesteomtaler
10
Jared P.
25. okt. 2025
·
Overnattet 6 netter
Property was very clean. Staff was excellent and on point. There were some issues witj the water during our stay but itnwas fixed within 24 hours.
Property was very clean. Staff was excellent and on point. There were some issues witj the water during our stay but itnwas fixed within 24 hours.
2
Anai
10. aug. 2025
·
Overnattet 4 netter
We stayed 4 nights at Ocean Maya, and unfortunately, it was not the relaxing experience we had hoped for. Each night, we woke up with new bites. At first, I assumed they were mosquito bites, but some were clustered — a red flag for bed bugs. On our last day, we discovered small dark specs on the bedding, which I later learned were bed bug feces!! This has caused us a great deal of stress, as now we have to take precautions and worry about possibly bringing them home. We also noticed staff fumigating nearby rooms during our stay. We were told it was for mosquitoes, but given our experience, I can’t help but feel the resort is aware of a bed bug issue and is not being transparent with guests. To make matters worse, my husband slipped while stepping out of the hot tub in our room and injured his elbow badly enough to need stitches. The patio tile is extremely slippery when wet — the resort should have anti-slip tape or mats in place to prevent this type of accident. While some staff members were friendly, these are serious issues — pests in the rooms and unsafe surfaces. truly hope management addresses both problems promptly for the safety and comfort of future guests
We stayed 4 nights at Ocean Maya, and unfortunately, it was not the relaxing experience we had hoped for. Each night, we woke up with new bites. At first, I assumed they were mosquito bites, but some were clustered — a red flag for bed bugs. On our last day, we discovered small dark specs on the bedding, which I later learned were bed bug feces!! This has caused us a great deal of stress, as now we have to take precautions and worry about possibly bringing them home. We also noticed staff fumigating nearby rooms during our stay. We were told it was for mosquitoes, but given our experience, I can’t help but feel the resort is aware of a bed bug issue and is not being transparent with guests. To make matters worse, my husband slipped while stepping out of the hot tub in our room and injured his elbow badly enough to need stitches. The patio tile is extremely slippery when wet — the resort should have anti-slip tape or mats in place to prevent this type of accident. While some staff members were friendly, these are serious issues — pests in the rooms and unsafe surfaces. truly hope management addresses both problems promptly for the safety and comfort of future guests
10
Victoria
29. okt. 2025
·
Overnattet 8 netter
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
10
Sébastien
25. nov. 2025
·
Overnattet 7 netter
Very clean hotel, even tough not recent. Nice bleach. Delicious food.
Very clean hotel, even tough not recent. Nice bleach. Delicious food.
6
Gretel
24. aug. 2025
·
Overnattet 4 netter
El hotel se presenta como un 5 estrellas, aunque en la práctica la experiencia se acerca más a un 4… con días de 3. Pros: • Excelente limpieza en la habitación. • La playa bien cuidada pese al sargazo. • El trato amable de ciertos empleados como Viri y el equipo del bar de la piscina. Contras: • Falta de aire acondicionado en la mayoría de áreas comunes (solo decente en Mike’s Café, la tienda de regalos y Privilege check-in). • Empleados sirviéndose comida en el buffet. • Limpieza deficiente alrededor de la piscina durante el día, con vasos y platos usados acumulándose y atrayendo moscas y hormigas. • Mosquitos, problema que podría resolverse con fumigaciones frecuentes, especialmente en días lluviosos. • Oferta gastronómica limitada en buffet, restaurantes y room service. • Actitud seca y desinteresada de algunos empleados. • Poca consideración con el tiempo de los huéspedes: por ejemplo, el shopping tour reservado con Miguel empezó con 45 minutos de retraso. Elegimos el tour a Puerto Morelos (con costo extra de $25 por persona) y no lo recomiendo: pobre selección de souvenirs, degustación mediocre de tequila y un paseo tedioso, aunque los tacos fueron lo mejor. En conclusión: el hotel tiene puntos rescatables, pero necesita mejorar en servicio, atención al detalle y gastronomía para justificar realmente su categoría de 5 estrellas.
El hotel se presenta como un 5 estrellas, aunque en la práctica la experiencia se acerca más a un 4… con días de 3. Pros: • Excelente limpieza en la habitación. • La playa bien cuidada pese al sargazo. • El trato amable de ciertos empleados como Viri y el equipo del bar de la piscina. Contras: • Falta de aire acondicionado en la mayoría de áreas comunes (solo decente en Mike’s Café, la tienda de regalos y Privilege check-in). • Empleados sirviéndose comida en el buffet. • Limpieza deficiente alrededor de la piscina durante el día, con vasos y platos usados acumulándose y atrayendo moscas y hormigas. • Mosquitos, problema que podría resolverse con fumigaciones frecuentes, especialmente en días lluviosos. • Oferta gastronómica limitada en buffet, restaurantes y room service. • Actitud seca y desinteresada de algunos empleados. • Poca consideración con el tiempo de los huéspedes: por ejemplo, el shopping tour reservado con Miguel empezó con 45 minutos de retraso. Elegimos el tour a Puerto Morelos (con costo extra de $25 por persona) y no lo recomiendo: pobre selección de souvenirs, degustación mediocre de tequila y un paseo tedioso, aunque los tacos fueron lo mejor. En conclusión: el hotel tiene puntos rescatables, pero necesita mejorar en servicio, atención al detalle y gastronomía para justificar realmente su categoría de 5 estrellas.
6
Joan
18. nov. 2025
·
Overnattet 8 netter
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
10
Alissa
20. nov. 2025
·
Overnattet 7 netter
Everything felt very clean, staff was really nice, the water in our room didnt go very warm so showering wasnt as great, ended up getting a hairdryer a couple days in as one wasnt originally provided. Otherwise the stay was really nice, thank you
Everything felt very clean, staff was really nice, the water in our room didnt go very warm so showering wasnt as great, ended up getting a hairdryer a couple days in as one wasnt originally provided. Otherwise the stay was really nice, thank you
8
Tracy
26. nov. 2025
·
Overnattet 5 netter
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
10
Stephanie Ramos
9. okt. 2025
·
Overnattet 6 netter
Staff were friendly, on top of things, and easy to make requests. Although it would be easier for the staff if rooms had bins for recycling instead of them sorting through the trash bins. Also, our washroom keeps getting a pool of water whenever we shower because the door doesn't close or seal.
Staff were friendly, on top of things, and easy to make requests. Although it would be easier for the staff if rooms had bins for recycling instead of them sorting through the trash bins. Also, our washroom keeps getting a pool of water whenever we shower because the door doesn't close or seal.
4
James
5. nov. 2025
·
Overnattet 7 netter
No room is OK but the smell inside the room was not the best and the breakfast was not good
No room is OK but the smell inside the room was not the best and the breakfast was not good
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Rom
Rommene er generelt komfortable med god AC og grei plass, men innredningen kan virke umoderne og noen enheter har vedlikeholdsproblemer (lekkasjer, varmtvannsutfall, løse dører) eller begrenset komfort på balkongen; støy fra festbassenget kan bære. Wi-Fi kan være ustabilt.
Relaterte gjesteomtaler
8
Eulalio
14. juli 2025
·
Overnattet 4 netter
We had an amazing time. My only complaint is that the blackout curtains did not go all the way to the floor so at 6 AM it is bright in your room. The staff was amazing. The food was delicious.
We had an amazing time. My only complaint is that the blackout curtains did not go all the way to the floor so at 6 AM it is bright in your room. The staff was amazing. The food was delicious.
8
Bill
11. nov. 2025
·
Overnattet 10 netter
Hot water was often not available. Balcony needs ungraded seating. Nice size Balcony but NO comfortable seating or loungers.
Hot water was often not available. Balcony needs ungraded seating. Nice size Balcony but NO comfortable seating or loungers.
10
Victoria
29. okt. 2025
·
Overnattet 8 netter
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
8
Inci
19. aug. 2025
·
Overnattet 4 netter
It was a great time, the property just needs some updates. The privilege rooms are meant to be nicer and yet we had water dripping from many corners of the room, with paint chipping.
It was a great time, the property just needs some updates. The privilege rooms are meant to be nicer and yet we had water dripping from many corners of the room, with paint chipping.
10
Tammy Ann
28. okt. 2025
·
Overnattet 11 netter
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
8
Aleisha Marie
13. nov. 2025
·
Overnattet 7 netter
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
8
Daniel
28. aug. 2025
·
Overnattet 4 netter
Had ants in my bathroom coming out of the cracks. Paid extra for an ocean view which ended up being a terrible decision due to being in building 12, first floor. At no point was I able to have any sort of natural sunlight in my room because of the pool being directly in front of my patio window and wall window. Unless I wanted everyone staring into my room. The only time I could use the patio would be after the pool clears out at night which is when the bugs are out or before the pool opens up. I wish there were clearer explanations of what the privilege status does and what someone who doesn’t have it can or can’t do.
Had ants in my bathroom coming out of the cracks. Paid extra for an ocean view which ended up being a terrible decision due to being in building 12, first floor. At no point was I able to have any sort of natural sunlight in my room because of the pool being directly in front of my patio window and wall window. Unless I wanted everyone staring into my room. The only time I could use the patio would be after the pool clears out at night which is when the bugs are out or before the pool opens up. I wish there were clearer explanations of what the privilege status does and what someone who doesn’t have it can or can’t do.
8
Jurgen
17. juli 2025
·
Overnattet 12 netter
Overall great experience, eating options were great, food quality was good, nothing crazy but great for the price. Drinks by the pool, music, daily activities were nice. Wi-Fi was pretty bad at times, with they would fix that. Had to fix my room key at lobby twice cause it stopped working. Solid 8.5/10 experience.
Overall great experience, eating options were great, food quality was good, nothing crazy but great for the price. Drinks by the pool, music, daily activities were nice. Wi-Fi was pretty bad at times, with they would fix that. Had to fix my room key at lobby twice cause it stopped working. Solid 8.5/10 experience.
6
Famiza
14. juli 2025
·
Overnattet 7 netter
We recently stayed at Ocean Maya Royale and had a mixed experience. On the positive side, the staff were very kind, friendly, and attentive—especially in the dining areas. Their service made us feel welcome and taken care of throughout our stay. However, the property itself felt outdated, both in terms of aesthetics and amenities. While it was clean and well-maintained, it didn’t live up to the rating or photos we had seen beforehand. The dining areas were not air-conditioned, which made meals uncomfortable in the heat. Our room was minimally furnished—it felt more like a place to sleep than a space to relax or unwind. The shower also needs an upgrade, both in design and function. Overall, the warmth of the staff stood out, but the property could benefit from renovations and better alignment between the online presentation and the actual experience.
We recently stayed at Ocean Maya Royale and had a mixed experience. On the positive side, the staff were very kind, friendly, and attentive—especially in the dining areas. Their service made us feel welcome and taken care of throughout our stay. However, the property itself felt outdated, both in terms of aesthetics and amenities. While it was clean and well-maintained, it didn’t live up to the rating or photos we had seen beforehand. The dining areas were not air-conditioned, which made meals uncomfortable in the heat. Our room was minimally furnished—it felt more like a place to sleep than a space to relax or unwind. The shower also needs an upgrade, both in design and function. Overall, the warmth of the staff stood out, but the property could benefit from renovations and better alignment between the online presentation and the actual experience.
4
Tammy
23. nov. 2025
·
Overnattet 9 netter
First 5 nights dealt w noisy girls Screaming, yelling and slamming doors. Also had to listen to our toilet run constantly and make a noise. Woke up one morning and we had no running water or working toilet.
First 5 nights dealt w noisy girls Screaming, yelling and slamming doors. Also had to listen to our toilet run constantly and make a noise. Woke up one morning and we had no running water or working toilet.
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Service
Personalet og underholdningsteamet får mye ros for å være vennlige, energiske og hjelpsomme, med fremragende concierge og butler-tjenester. Noen gjester rapporterer dårlig kommunikasjon ved innsjekking, treg eller ujevn service og merkbare forskjeller i behandlingen mellom Privilege- og ikke-Privilege-gjester.
Relaterte gjesteomtaler
10
Brynn
6. sep. 2025
·
Overnattet 4 netter
We had a great stay at this property! I’ve been an Expedia silver member for awhile now and have never actually received the perks, but the Ocean Maya resort made sure we received our full benefit. We got the VIP treatment, service was amazing and the staff were all very friendly and helpful. The resort had a good mix of quiet and fun so there was something for everyone. Loved our stay here!
We had a great stay at this property! I’ve been an Expedia silver member for awhile now and have never actually received the perks, but the Ocean Maya resort made sure we received our full benefit. We got the VIP treatment, service was amazing and the staff were all very friendly and helpful. The resort had a good mix of quiet and fun so there was something for everyone. Loved our stay here!
10
Heather Lynn
14. nov. 2025
·
Overnattet 7 netter
This was my second time visiting Ocean Maya Royale, and it continues to be one of my top resort experiences in Mexico. I’m already looking forward to returning again. One of the things I love most is the size of the resort — it’s just right. It’s not too big or overwhelming, so getting around is easy and convenient. Everything you need is within a comfortable walking distance, which makes the stay even more enjoyable. The food is excellent, with so many delicious options throughout the day. You’re never left hungry here — every meal and snack is great quality. The beach is absolutely stunning, easily the best I’ve seen in Mexico. Beautiful water, clean sand, and a truly relaxing atmosphere. The staff are a major highlight. The entertainment team is fantastic, especially Kenddell and Susie, who go above and beyond to make every day fun. The entire team is amazing! The bartenders Miguel, Diego, and Johnny are exceptional — friendly, talented, and always welcoming. And Russel is an outstanding server who made each dining experience feel special. My only suggestion would be to consider adding some additional accessibility features to the pool area to make it even more comfortable and inclusive for all guests. Overall, Ocean Maya Royale is a wonderful resort that I would highly recommend to anyone looking for a relaxing, enjoyable, and memorable vacation.
This was my second time visiting Ocean Maya Royale, and it continues to be one of my top resort experiences in Mexico. I’m already looking forward to returning again. One of the things I love most is the size of the resort — it’s just right. It’s not too big or overwhelming, so getting around is easy and convenient. Everything you need is within a comfortable walking distance, which makes the stay even more enjoyable. The food is excellent, with so many delicious options throughout the day. You’re never left hungry here — every meal and snack is great quality. The beach is absolutely stunning, easily the best I’ve seen in Mexico. Beautiful water, clean sand, and a truly relaxing atmosphere. The staff are a major highlight. The entertainment team is fantastic, especially Kenddell and Susie, who go above and beyond to make every day fun. The entire team is amazing! The bartenders Miguel, Diego, and Johnny are exceptional — friendly, talented, and always welcoming. And Russel is an outstanding server who made each dining experience feel special. My only suggestion would be to consider adding some additional accessibility features to the pool area to make it even more comfortable and inclusive for all guests. Overall, Ocean Maya Royale is a wonderful resort that I would highly recommend to anyone looking for a relaxing, enjoyable, and memorable vacation.
10
Deniel
20. juli 2025
·
Overnattet 4 netter
We had a great stay at Ocean Maya! The staff were all friendly and accommodating. Highly recommended.
We had a great stay at Ocean Maya! The staff were all friendly and accommodating. Highly recommended.
10
Scott
28. nov. 2025
·
Overnattet 4 netter
One of many times we have stayed at this resort. Always a great experience because of the staff. Kenddell Sansores creates such a fun environment! Miguel at the Pool bar always gets our drinks just perfect. Food has continued to be the best of any resort we have stayed at.
One of many times we have stayed at this resort. Always a great experience because of the staff. Kenddell Sansores creates such a fun environment! Miguel at the Pool bar always gets our drinks just perfect. Food has continued to be the best of any resort we have stayed at.
10
Carolyn
20. juli 2025
·
Overnattet 4 netter
Upgraded to Prestige level. Experience was beyond what I expected. Our butler, Juan, was very attentive to our needs. Anything we needed he was there to assist with-just a phone call away. The extras you receive with the upgrade are wonderful. You made us feel like special guests. The Prestige restaurant was magnificent. Every meal we had there was excellent. Waiters were all very attentive. To name a few, Alfonso,
Upgraded to Prestige level. Experience was beyond what I expected. Our butler, Juan, was very attentive to our needs. Anything we needed he was there to assist with-just a phone call away. The extras you receive with the upgrade are wonderful. You made us feel like special guests. The Prestige restaurant was magnificent. Every meal we had there was excellent. Waiters were all very attentive. To name a few, Alfonso,
8
Caroline
7. aug. 2025
·
Overnattet 7 netter
Some staff were ignoring us while others were always eager to help. Staff forgot our order and we had to remind them. Also some miscommunication with staff regarding what was included in our stay versus what we had to pay extra for
Some staff were ignoring us while others were always eager to help. Staff forgot our order and we had to remind them. Also some miscommunication with staff regarding what was included in our stay versus what we had to pay extra for
6
Joan
18. nov. 2025
·
Overnattet 8 netter
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
10
Barbara Mary
13. nov. 2025
·
Overnattet 6 netter
Clean room, FRIENDLY and very conscientious staff. Customer service and kindness was off the charts. Of note: Roberto in concierge was amazingly warm, helpful smiley, and just so kind always willing to go the extra mile. Jorge and Octavio in the bar where our special favorite friends what amazing people who work so hard and are SO friendly, they and want to make sure their customers feel welcomed and served. Very very happy I will be back again 1000%. I honestly can't say enough good things. I'll probably run out of characters. This was an amazing experience and I am picky.
Clean room, FRIENDLY and very conscientious staff. Customer service and kindness was off the charts. Of note: Roberto in concierge was amazingly warm, helpful smiley, and just so kind always willing to go the extra mile. Jorge and Octavio in the bar where our special favorite friends what amazing people who work so hard and are SO friendly, they and want to make sure their customers feel welcomed and served. Very very happy I will be back again 1000%. I honestly can't say enough good things. I'll probably run out of characters. This was an amazing experience and I am picky.
10
Eric
16. aug. 2025
·
Overnattet 4 netter
I recently stayed at Ocean Maya Royale in Playa del Carmen, and while the resort itself is beautiful and many aspects of our stay were enjoyable, I left with mixed feelings due to the way guests were treated differently based on appearance and language. From the start, it was noticeable that “white” or foreign-looking guests received significantly more attention than Hispanic-looking guests like myself. The difference was hard to ignore and disappointing, especially in a place I expected to feel welcomed as someone whose parents grew up here. The most negative experience was at the sports bar. My husband and I were practically ignored by the servers. When we asked for milkshakes, we were told they were completely out. Minutes later, an Asian-looking couple walked in, and the servers rushed to help them. Not only did they take their order immediately, but shortly after, the server walked past us and said, “We do have milkshakes—we only have chocolate or strawberry.” My husband ordered one, but then we noticed the couple received both a chocolate and a strawberry shake. To make matters worse, my husband asked for water several times (at least 3–4), and our table continued to be ignored while the foreign guests were given full attention. This behavior wasn’t limited to one spot. Across the resort, we noticed that if you don’t speak English, the experience changes drastically. Once my husband and I began speaking English, the difference in service was undeniable.
I recently stayed at Ocean Maya Royale in Playa del Carmen, and while the resort itself is beautiful and many aspects of our stay were enjoyable, I left with mixed feelings due to the way guests were treated differently based on appearance and language. From the start, it was noticeable that “white” or foreign-looking guests received significantly more attention than Hispanic-looking guests like myself. The difference was hard to ignore and disappointing, especially in a place I expected to feel welcomed as someone whose parents grew up here. The most negative experience was at the sports bar. My husband and I were practically ignored by the servers. When we asked for milkshakes, we were told they were completely out. Minutes later, an Asian-looking couple walked in, and the servers rushed to help them. Not only did they take their order immediately, but shortly after, the server walked past us and said, “We do have milkshakes—we only have chocolate or strawberry.” My husband ordered one, but then we noticed the couple received both a chocolate and a strawberry shake. To make matters worse, my husband asked for water several times (at least 3–4), and our table continued to be ignored while the foreign guests were given full attention. This behavior wasn’t limited to one spot. Across the resort, we noticed that if you don’t speak English, the experience changes drastically. Once my husband and I began speaking English, the difference in service was undeniable.
6
Mary
16. nov. 2025
·
Overnattet 8 netter
Poor check in. He was not helpful at all and very disinterested in our requests. The other staff members were much more pleasant.It was 3 o’clock and we didn’t get our rooms till 4:30. It was difficult getting dinner reservations. Not very efficient beach service for drinks, the service was sporadic. I won’t stay there again
Poor check in. He was not helpful at all and very disinterested in our requests. The other staff members were much more pleasant.It was 3 o’clock and we didn’t get our rooms till 4:30. It was difficult getting dinner reservations. Not very efficient beach service for drinks, the service was sporadic. I won’t stay there again
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KI-generert oppsummering basert på nylige gjesteomtaler
Beliggenhet
Strandnær, men litt avsidesliggende, med lite innen gangavstand og behov for taxi til byen; det ligger mellom Cancun og Tulum. Sjøgress kan begrense bading og forårsake lukt, selv om personalet jobber for å fjerne det, og den generelle stemningen er rolig.
Relaterte gjesteomtaler
10
Christopher
8. okt. 2025
·
Overnattet 4 netter
We had a blast, the pool water was the perfect temperature all the time and the beach was cleaned every day. I wish I would have known to bring bug repellent on our trip. We loved this place!
We had a blast, the pool water was the perfect temperature all the time and the beach was cleaned every day. I wish I would have known to bring bug repellent on our trip. We loved this place!
8
Samir
12. aug. 2025
·
Overnattet 7 netter
Pretty nice resort overall. Super clean. Despite lots of sargassum in the area staff did a great job in clearing out most of it- or at least the part closest to the resort’s beach.
Pretty nice resort overall. Super clean. Despite lots of sargassum in the area staff did a great job in clearing out most of it- or at least the part closest to the resort’s beach.
8
Tiffany Nicole
26. juli 2025
·
Overnattet 3 netter
If you’re looking for a quiet, adults-only escape, Ocean Maya Royale may be just what you need. The resort offers a peaceful and relaxing atmosphere that’s perfect for couples looking to unwind without the typical hustle and bustle of larger, family-oriented resorts. Pros: • The resort grounds are clean and well-maintained, giving it a fresh and inviting feel. • The staff is friendly and attentive, always greeting you with a smile and happy to help. • The drinks are strong, which is a definite plus if you’re planning to enjoy a few cocktails by the pool or beach. • We especially enjoyed the breakfast buffet, which had a great selection and was consistently fresh and well-stocked. • Being an adults-only resort, the vibe is calm and serene—no loud parties or kids running around, which many will appreciate. Cons: • If you’re hoping for nightlife or evening entertainment, this might not be the place for you. Nights are very quiet, with minimal activities once the sun sets. • The resort clearly caters more to couples, so groups of friends or families might feel a bit out of place. • Pool seating is limited, and you may have to head down early to snag a chair—especially on busy days. • While breakfast was great, we found the rest of the food to be mediocre, with some meals lacking flavor or variety.
If you’re looking for a quiet, adults-only escape, Ocean Maya Royale may be just what you need. The resort offers a peaceful and relaxing atmosphere that’s perfect for couples looking to unwind without the typical hustle and bustle of larger, family-oriented resorts. Pros: • The resort grounds are clean and well-maintained, giving it a fresh and inviting feel. • The staff is friendly and attentive, always greeting you with a smile and happy to help. • The drinks are strong, which is a definite plus if you’re planning to enjoy a few cocktails by the pool or beach. • We especially enjoyed the breakfast buffet, which had a great selection and was consistently fresh and well-stocked. • Being an adults-only resort, the vibe is calm and serene—no loud parties or kids running around, which many will appreciate. Cons: • If you’re hoping for nightlife or evening entertainment, this might not be the place for you. Nights are very quiet, with minimal activities once the sun sets. • The resort clearly caters more to couples, so groups of friends or families might feel a bit out of place. • Pool seating is limited, and you may have to head down early to snag a chair—especially on busy days. • While breakfast was great, we found the rest of the food to be mediocre, with some meals lacking flavor or variety.
8
alina milian
3. okt. 2025
·
Overnattet 3 netter
It’s a lovely resort. More condo like than hotel like. Restaurants were all good- there is always something to like. Most staff is friendly except for some of the front desk staff. The beach was peaceful. Personally do not like pools, so did not part take in the pool activities. The night shows were good although the theater acoustics were not good- loud and pounding.
It’s a lovely resort. More condo like than hotel like. Restaurants were all good- there is always something to like. Most staff is friendly except for some of the front desk staff. The beach was peaceful. Personally do not like pools, so did not part take in the pool activities. The night shows were good although the theater acoustics were not good- loud and pounding.
10
Logan
17. juli 2025
·
Overnattet 5 netter
Not very crowded, surprisingly pretty good food and a good selection. Could not swim in the ocean (from the beach) because of the sargassum, but to OMR's credit they handled it better than many other resorts in the area, so it wasn't too noticeable when not close to the water. Kayaking and other (non-motorized) water activities are included but were not listed anywhere and you had to know where to ask to find them (usually the Dive It! center).
Not very crowded, surprisingly pretty good food and a good selection. Could not swim in the ocean (from the beach) because of the sargassum, but to OMR's credit they handled it better than many other resorts in the area, so it wasn't too noticeable when not close to the water. Kayaking and other (non-motorized) water activities are included but were not listed anywhere and you had to know where to ask to find them (usually the Dive It! center).
8
Aleisha Marie
13. nov. 2025
·
Overnattet 7 netter
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
10
Anna
26. nov. 2025
·
Overnattet 6 netter
It's a little far from the downtown area but a great spot to relax.
It's a little far from the downtown area but a great spot to relax.
10
Alberto
14. aug. 2025
·
Overnattet 5 netter
Good location in the middle of Tulum and Cancun.
Good location in the middle of Tulum and Cancun.
10
SEAN
27. okt. 2025
·
Overnattet 7 netter
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
10
JAMES SYDNEY
30. aug. 2025
·
Overnattet 4 netter
This was a great hotel. The saragassum was terrible but not the hotels fault.
This was a great hotel. The saragassum was terrible but not the hotels fault.
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KI-generert oppsummering basert på nylige gjesteomtaler
Servering
Mange gjester satte pris på variasjonen og spesifikke steder som hibachi, pizza ved bassenget og kaféen, men den generelle kvaliteten er inkonsekvent: buffeten og noen restauranter vurderes som gjennomsnittlige, spisesalene kan være varme uten AC, og reservasjoner/ventetid er vanskeligere uten Privilege. Drinkene blir generelt godt mottatt.
Relaterte gjesteomtaler
10
Alejandro Jose
18. aug. 2025
·
Overnattet 3 netter
El personal en general todos son muy amables, la comida en todos los restaurantes deliciosa en especial en el Restaurante Francés, Italiano, Mexicano y el internacional, hotel cómodo y bonito.
El personal en general todos son muy amables, la comida en todos los restaurantes deliciosa en especial en el Restaurante Francés, Italiano, Mexicano y el internacional, hotel cómodo y bonito.
6
Blanca
26. sep. 2025
·
Overnattet 5 netter
Cleaning and fridge staff were friendly and courteous as well as some of the bartenders. One day use the pool and we waited about 30-40 mts and no waiter came around..try to schedule appointment to the Japanese restaurant and it was closed as well as the buffet. Not very many food selections.
Cleaning and fridge staff were friendly and courteous as well as some of the bartenders. One day use the pool and we waited about 30-40 mts and no waiter came around..try to schedule appointment to the Japanese restaurant and it was closed as well as the buffet. Not very many food selections.
8
Travis
8. okt. 2025
·
Overnattet 6 netter
The spa was amazing! The events team does a good job of making things fun. The food was very average and I felt disappointed the buffet was only open once for dinner in the week we were here. Kendall leading the foam party was a highlight for us. Oscar was the best server we had and we actually chose restaurants based on where he was working for the night. We would come back but only if we can find a great deal.
The spa was amazing! The events team does a good job of making things fun. The food was very average and I felt disappointed the buffet was only open once for dinner in the week we were here. Kendall leading the foam party was a highlight for us. Oscar was the best server we had and we actually chose restaurants based on where he was working for the night. We would come back but only if we can find a great deal.
8
Jennifer
20. okt. 2025
·
Overnattet 5 netter
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
10
Tammy Ann
28. okt. 2025
·
Overnattet 11 netter
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
8
Aleisha Marie
13. nov. 2025
·
Overnattet 7 netter
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
8
Tracy
26. nov. 2025
·
Overnattet 5 netter
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
8
Tia Siobhan
21. juli 2025
·
Overnattet 4 netter
The property overall was nice. Only negative is there’s no A/C in common areas or restaurants unless you were privileged guest. Went in July and couldn’t enjoy night shows or sit in lobby because it was unbearably hot! Staff were amazing and food options were good. Favorite restaurants were the Hibachi and Buffet restaurant but again very hot! Ocean eats delivered food to room for late night menu! The activities at pool were so much fun! Overall it was a good time.
The property overall was nice. Only negative is there’s no A/C in common areas or restaurants unless you were privileged guest. Went in July and couldn’t enjoy night shows or sit in lobby because it was unbearably hot! Staff were amazing and food options were good. Favorite restaurants were the Hibachi and Buffet restaurant but again very hot! Ocean eats delivered food to room for late night menu! The activities at pool were so much fun! Overall it was a good time.
6
Steven
3. nov. 2025
·
Overnattet 4 netter
Food was subpar at the buffet. I did not like the ceviche or aguachiles options which I was excited for. The restaurant food was delicious. Pool chairs around the pool do get busy. Activities newer the pool were very fun
Food was subpar at the buffet. I did not like the ceviche or aguachiles options which I was excited for. The restaurant food was delicious. Pool chairs around the pool do get busy. Activities newer the pool were very fun
8
Ladonna
28. juli 2025
·
Overnattet 6 netter
I had a great time at this resort overall, but a few issues prevented me from giving a full 5 stars. I booked transportation through the resort, which required prepayment. After booking, I emailed multiple times over the course of a week and a half to confirm the pickup time and ask a few questions, but received no response. I ended up calling (incurring international charges), and I requested a refund, which was thankfully processed after some persistence. Communication needs improvement. As for dining, there are plenty of options. The breakfast buffet and hibachi were great, and the coffee and ice cream shop were excellent. The sports bar also had good food. The fine dining restaurant was enjoyable, but the Italian spot and buffet dinner selections were not good. The Japanese restaurant had a very long wait for food (over an hour and a half with only two tables ahead), and the sushi included cheese in all the rolls, which I didn’t care for. Some items at the Mexican restaurant were good, others not so much. Poolside pizza was tasty. I also appreciated that they kept cleaning up the seaweed from the ocean. Not all hotels were doing that so atleast I was able to enjoy the warm water not just the pool. Despite the inconsistencies, I appreciated the variety of food choices, polite staff and still enjoyed my stay.
I had a great time at this resort overall, but a few issues prevented me from giving a full 5 stars. I booked transportation through the resort, which required prepayment. After booking, I emailed multiple times over the course of a week and a half to confirm the pickup time and ask a few questions, but received no response. I ended up calling (incurring international charges), and I requested a refund, which was thankfully processed after some persistence. Communication needs improvement. As for dining, there are plenty of options. The breakfast buffet and hibachi were great, and the coffee and ice cream shop were excellent. The sports bar also had good food. The fine dining restaurant was enjoyable, but the Italian spot and buffet dinner selections were not good. The Japanese restaurant had a very long wait for food (over an hour and a half with only two tables ahead), and the sushi included cheese in all the rolls, which I didn’t care for. Some items at the Mexican restaurant were good, others not so much. Poolside pizza was tasty. I also appreciated that they kept cleaning up the seaweed from the ocean. Not all hotels were doing that so atleast I was able to enjoy the warm water not just the pool. Despite the inconsistencies, I appreciated the variety of food choices, polite staff and still enjoyed my stay.
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10
Fabricio
for 4 uker siden
·
Overnattet 5 netter
Habitación muy limpia personal amable y servicial
Habitación muy limpia personal amable y servicial
6
Charlotte
11. aug. 2026
·
Overnattet 13 netter
Overall, Maya Ocean Resort is a good hotel, though I would rate it closer to a 4-star property than a 5-star. Rooms are spacious, comfortable, but for a 5 star hotel I expect basic amenities such as conditioner and body lotion. The staff deserve a full 5-star rating. Everyone we interacted with was friendly, professional, and service-minded. No complaints at all. So why the lower rating? One thing that stood out was the offer to upgrade to the "Privilege" package immediately upon arrival. It felt more like a money-making exercise than a genuine value-add. Btw, I'm glad we chose not to upgrade, as it would not have been worth the price. What also detracted from the experience is the external vendors on the property. During our stay there was a market event, I certainly prefer not to be approached by salespeople while on holiday. The hotel shop charged what I consider unreasonable prices - a package of bandages costs USD 15 - it’s taking advantage of the resort's remote location. We booked four excursions through the hotel's tour representative. He claimed having done all four recently, but none of them matched the descriptions given. I believe the hotel should be more selective about the partners it chooses. Finally, a small but suggestion: guests could be informed that the balcony doors should be kept closed, to avoid local coatis enter the room and steal food. They're charming and very quick - it’s not good to know. Overall nice stay - but room for improvement.
Overall, Maya Ocean Resort is a good hotel, though I would rate it closer to a 4-star property than a 5-star. Rooms are spacious, comfortable, but for a 5 star hotel I expect basic amenities such as conditioner and body lotion. The staff deserve a full 5-star rating. Everyone we interacted with was friendly, professional, and service-minded. No complaints at all. So why the lower rating? One thing that stood out was the offer to upgrade to the "Privilege" package immediately upon arrival. It felt more like a money-making exercise than a genuine value-add. Btw, I'm glad we chose not to upgrade, as it would not have been worth the price. What also detracted from the experience is the external vendors on the property. During our stay there was a market event, I certainly prefer not to be approached by salespeople while on holiday. The hotel shop charged what I consider unreasonable prices - a package of bandages costs USD 15 - it’s taking advantage of the resort's remote location. We booked four excursions through the hotel's tour representative. He claimed having done all four recently, but none of them matched the descriptions given. I believe the hotel should be more selective about the partners it chooses. Finally, a small but suggestion: guests could be informed that the balcony doors should be kept closed, to avoid local coatis enter the room and steal food. They're charming and very quick - it’s not good to know. Overall nice stay - but room for improvement.
6
Cristiane
21. juli 2026
·
Overnattet 5 netter
Leiam esse comentário antes de ir a playa del Carmen.fomos cheios de expectativas para o hotel por termos comprado privilegie..mas se irão a estas praias entre abril a outubro.. não façam como eu.leiam o monitoramento de sargassum.que são algas que existem em muita quantidade nesta época. ..fomos de férias em casal e para nossa surpresa a área do hotel privilegie estava em reforma.tivemos que trocar por um quarto inferior,trocamos de quarto e acordamos com barulho de obras,tive que voltar e reclamar novamente para por favor pararem que quebrar paredes as 8 da manhã.mas isso não é o pior...as algas eram absurdamente em abundância um cheiro de esgoto em todo o hotel,mas isso sei que é problema da natureza o hotel fez o que pôde,faziam limpezas diárias..mas eram tantas que todos os dias saiam caminhões cheios e isso não é exagero não. Enfim toda área de privilegie da praia interditada perto do mar.. não pudemos usar...no nosso 3 dia que conseguiram limpar mais a areia e o cheiro diminuiu..para encerramento.hotel é muito bem cuidado em estrutura,comida razoável, restaurante francês maravilhoso e em especial agradecer nosso mordomo Juan,que diante da situação de algas e barulho fez tudo o que pôde para nós dar mais conforto..esses comentários não são prejudicando o hotel.mas para quem for vejam antes de ir sobre sargassum e algas para não a acabar com a viagem,mar azul nesta época nem pensar,era como lodo,marrom.mas infelizmente são obras natureza del Carmen é a mais prejudicada
Leiam esse comentário antes de ir a playa del Carmen.fomos cheios de expectativas para o hotel por termos comprado privilegie..mas se irão a estas praias entre abril a outubro.. não façam como eu.leiam o monitoramento de sargassum.que são algas que existem em muita quantidade nesta época. ..fomos de férias em casal e para nossa surpresa a área do hotel privilegie estava em reforma.tivemos que trocar por um quarto inferior,trocamos de quarto e acordamos com barulho de obras,tive que voltar e reclamar novamente para por favor pararem que quebrar paredes as 8 da manhã.mas isso não é o pior...as algas eram absurdamente em abundância um cheiro de esgoto em todo o hotel,mas isso sei que é problema da natureza o hotel fez o que pôde,faziam limpezas diárias..mas eram tantas que todos os dias saiam caminhões cheios e isso não é exagero não. Enfim toda área de privilegie da praia interditada perto do mar.. não pudemos usar...no nosso 3 dia que conseguiram limpar mais a areia e o cheiro diminuiu..para encerramento.hotel é muito bem cuidado em estrutura,comida razoável, restaurante francês maravilhoso e em especial agradecer nosso mordomo Juan,que diante da situação de algas e barulho fez tudo o que pôde para nós dar mais conforto..esses comentários não são prejudicando o hotel.mas para quem for vejam antes de ir sobre sargassum e algas para não a acabar com a viagem,mar azul nesta época nem pensar,era como lodo,marrom.mas infelizmente são obras natureza del Carmen é a mais prejudicada
10
Amanda
19. juli 2026
·
Overnattet 4 netter
I would stay there again. Very nice, clean, good food and drinks.
I would stay there again. Very nice, clean, good food and drinks.
10
Olga
16. juni 2026
·
Overnattet 4 netter
Property, staff is excellent Specially Jorge at the bar, Elder front door. Staff at the breakfast/lunch area
Property, staff is excellent Specially Jorge at the bar, Elder front door. Staff at the breakfast/lunch area
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- 2026-10-04: NO DATA
- 2026-10-05: 237.34007594528197USD
- 2026-10-06: 258.63506811218264USD
- 2026-10-07: 260.48438541870115USD
- 2026-10-08: NO DATA
- 2026-10-09: NO DATA
- 2026-10-10: NO DATA
- 2026-10-11: NO DATA
- 2026-10-12: NO DATA
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- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: NO DATA
- 2026-10-19: NO DATA
- 2026-10-20: NO DATA
- 2026-10-21: 193.8088742614746USD
- 2026-10-22: 196.85036516647338USD
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: NO DATA
- 2026-10-26: NO DATA
- 2026-10-27: NO DATA
- 2026-10-28: NO DATA
- 2026-10-29: NO DATA
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: NO DATA
- 2026-11-02: NO DATA
- 2026-11-03: NO DATA
- 2026-11-04: NO DATA
- 2026-11-05: NO DATA
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: NO DATA
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: NO DATA
- 2026-11-17: NO DATA
- 2026-11-18: NO DATA
En resepsjonist vil ta imot gjestene ved ankomst. Informasjon fra overnattingsstedet kan bli oversatt ved hjelp av automatiserte oversettelsesverktøy.
Innsjekkingen må foretas av en person som er minst 18 år gammel.
- Det kan pålegges avgifter for ekstra personer, og denne avgiften kan variere avhengig av overnattingsstedets egne regler
- Legitimasjon med bilde utstedt av offentlig myndighet samt kredittkort, debetkort eller depositum i kontanter kan være påkrevd ved innsjekking, i tilfelle det skulle oppstå uforutsette utgifter
- Spesielle forespørsler avhenger av tilgjengelighet ved innsjekking og kan koste ekstra. Spesielle forespørsler kan ikke garanteres oppfylt
- Minimumsalder for innsjekking under springbreak er 18 år
- Navnet på kredittkortet som ble brukt ved innsjekking til å betale for tilfeldige utgifter, må være hovednavnet i reservasjonen av gjesterommet
- Spesielle avbestillingsvilkår eller -gebyrer kan gjelde ved gruppebestillinger (mer enn åtte rom på samme overnattingssted/datoer)
- Dette overnattingsstedet godtar kredittkort – ingen kontantbetalinger
- Dette overnattingsstedet bruker et gjenvinningssystem for gråvann
- Overnattingsstedet har følgende sikkerhetstiltak: brannslukningsapparat
- Dette overnattingsstedet har utendørsområder, som balkonger, verandaer og terrasser, som kanskje ikke passer for barn. Hvis du har bekymringer, anbefaler vi at du kontakter overnattingsstedet før ankomst for å bekrefte at de har et tilgjengelig rom som passer for deg
- Massasjetjenester og spabehandlinger må forhåndsbestilles. Bestilling kan foretas ved å kontakte dette overnattingsstedet før ankomst ved hjelp av kontaktopplysningene i bestillingsbekreftelsen.
- En obligatorisk avgift for gallamiddag på julaften er inkludert i totalprisen som vises for opphold som omfatter 24. desember.
- En obligatorisk avgift for gallamiddag på nyttårsaften er inkludert i totalprisen som vises for opphold som omfatter 31. desember.
- Barn på 18 år og yngre har ikke adgang på dette hotellet. Det er bare for voksne.
- Kun registrerte gjester kan oppholde seg på gjesterommene.
- Ingen dyr, inkludert servicedyr, er tillatt på dette overnattingsstedet.
- Kontaktfri utsjekking er tilgjengelig.
- Sen utsjekking er mulig mot et gebyr (med forbehold om tilgjengelighet)
Listen ovenfor er ikke fullstendig. Det kan hende at gebyrer og depositum ikke inkluderer skatter og avgifter, og det tas forbehold om endringer.
Populære fasiliteter
Parkering
Restaurant
Svømmebasseng
Rom for ikke-røykere
Forretningssenter
Romservice
Generelt
Romservice
Restaurant
Rom for ikke-røykere
Badstue
Massasje
Spa- og velværesenter
Barberer -og skjønnhetssalong
Bar ved bassenget
Kun voksne
Snack Bar/Deli
Aktiviteter
Svømmebasseng
Tennisbane
Privat strand
Hage
Strand
Utendørs svømmebasseng
Evening Entertainment
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Tjenester
Forretningssenter
Rengjøring
Bankettfasiliteter
Valutaveksling
Bankboks
Minibank
Bagasjeoppbevaring
Separat røykeområde
Ekspress innsjekking/Utsjekking
Selvbetjent vaskeri
24-Hour Front Desk
Concierge Services
Parkering
Parkering
Gratis parkering
Parking (Limited)
Parking Onsite
Internett
Gratis wi-fi