Hilton Garden Inn Granbury

Easy access and the room was very clean. Only stayed one night but enjoyed completely.

Our first room smelled moldy and shower was damaged. We were put into a different room. Also smelled moldy, shower shelf broken. Staff were nice.

I got caught between Hilton and the online service i made the reservation with. I requested a room with a lake view and was told I had to contact the online service, which sent me back to the Hilton. Hilton told me they aren't allowed to change a reservation made by a third party. The service told me the hotel had to address my request. Since my room was old and smelled a little musty, I decided to cut my stay short by one day. No such luck. I would be charged for the full reservation if I checked or early. Again,I found myself caught between Hilton and the service. I didn't get a better room, and decided not to leave early because I wasn't about to donate the price of one night to Hilton. I had anticipated a restful, relaxing respite away from work, and what I experienced was more stress. There's a big sign in the lobby area with Hilton Garden's promise that they will do what it takes to make your stay "better and brighter." That if something isn't right, "simply let any hotel team member know, and we will make it right. GUARANTEED," which is printed in all caps and bold font. Apparently, either management can't read, or they simply ignore the guaranteed "promise." I can't decide which entity is worse, Hilton or the online service. However, I HAVE decided that I'm finished with both.

The $75 pet charge was not disclosed until we arrived. While it’s understandable it should have been disclosed.

The hotel staff were friendly and helpful. The room was nice and fairly clean with a good layout. The dining area was decent though it seemed like they were in the middle of some sort of revamping based on what the staff said and the location of the hotel was convenient close to town but far enough away to avoid a lot of traffic. The parking was ample and the walking path along the river was very scenic.