Name: SureStay by Best Western Mesa Downtown Area
Address: 1750 E Main St, Mesa, Arizona, United States of America, Mesa, Arizona, US
Price range: US$51–US$85 per night
Rating: 7.8

What guests think

Across reviews of SureStay by Best Western Mesa Downtown Area, guests describe a budget-friendly stay with widely mixed room conditions and a location that some find convenient yet others consider rough and uncomfortable.

Service feedback splits between friendly, accommodating interactions and reports of rudeness, poor communication, and deposit frustrations. Cleanliness feedback ranges from very clean rooms to reports of odors, stains, pests, and grime in bathrooms and floors. Facilities are basic—pool condition varies and parking is straightforward—and breakfast is simple continental, viewed as adequate by some but limited or poorly managed by others. Expect a no-frills stay with inconsistent quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic. Guests report variable pool upkeep (from enjoyable to dirty or closed) and generally straightforward parking, though some had to park far from rooms.

Related guest reviews

4

Angela

25 Jul 2024

·

Stayed 1 night

The property was crawling with homeless and crackheads, very scary environment to be in, I guess that’s what cheap gets you. Staff was very nice. The pool is open to anyone including those not even staying there, very sketchy. The mattress had blood stains and black spots on it underneath the mattress cover. Very nice front desk lady.

8

Daniel

21 Aug 2024

·

Stayed 1 night

Staff was friendly and helpful. Pool was great.

8

Rhianna

16 Apr 2024

·

Stayed 3 nights

This was a great option for what we needed. Close to our event, right on the metro train line for easy, cheap transportation, clean enough room. There seemed to be a fly problem on the property (fly traps outside and quite a few in our room), but it wasn't too much of an issue. Pool was great.

10

Lindsey

30 Oct 2025

·

Stayed 1 night

Parking was safe and easy to find! Everybody was very friendly and helpful

4

alicia

30 Nov 2025

·

Stayed 2 nights

The hotel as pictured is not the same when you stay there. The breakfast was good, but the pool was closed. I didn’t sleep well because that part of town was rough and the amount of foot traffic in the very dark parking lot had me listening for my car alarm. They also had me pay an additional 100$ deposit that has yet to be returned. Seems like corporate needs the money more than I do…. In general I’d find a different part of mesa to stay.

6

Betty

16 Mar 2024

·

Stayed 8 nights

The staff was very courteous and friendly however there wasn't enough chairs at breafast. The pool was dirty. The tables were filty by the pool and there was a broken pipe exposed by the pool.

10

James

15 Dec 2025

·

Stayed 2 nights

Easy parking, clean location, excellent customer service

10

Crystal

29 Jun 2024

·

Stayed 2 nights

The Room was Very Clean. And Nice and Cool and Quite. Loved The Pool. Went swimming Three Times. Smile 😃 And The King Size Bed is One of The Best Beds i ever slept on! I want one of Those. And i loved the Blankits and sheets. Very White and Clean! Slept Wonderful 😴 Enjoy

6

Denise

28 Jul 2025

·

Stayed 1 night

Our room key did not work the 4 times i tried it. I had to go to the front desk twice and then the clerk had to try it as well. He tried 2 times and it finally worked. Other than the room was nice. The pool was like bath water from what my husband said, not cold at all.

10

Linda

6 Mar 2025

·

Stayed 1 night

Had to park quite a way from our room, because we f try he way the parking is set up

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Cleanliness

Cleanliness is inconsistent: while some rooms are reported clean, many mention strong odors, stained linens, dirty floors and bathrooms, mold, and occasional bugs.

Related guest reviews

2

Logan

10 Aug 2025

·

Stayed 7 nights

while the location wasn't terrible, the hotel room was. all the furniture was damaged in some way shape or form, from major scratches and scrapes to shredded chairs, shredded curtains, and damaged doors. the door locking bar had obviously been forced a number of times, almost everything was painted over, and the room smelled of cigarettes. the shower curtain bar was barely able to hold a shower curtain, the shower and tub were painted over, there was what appeared to be mold in almost every corner of the room, the floors were dirty enough to stain socks, the lightswitches were dirty enough to be able to scrape it all off with razor blades, and tiles in the bathroom floor weren't even grouted.

8

James

12 Apr 2025

·

Stayed 1 night

Older property, a little rough around the edges. It was very clean, new linens, bed and pillows were comfortable. Good location and quiet. Breakfast was basic. Good value

8

Mel

23 Nov 2025

·

Stayed 1 night

Nice stay. Very clean room, comfortable and roomy. Bed is a little hard but ok. Breakfast was just ok. No warm food.

2

Craig

14 Feb 2026

·

Stayed 1 night

Room was dirty , tried to not use second night and where denied , our money back 👎

4

Erin

21 Jan 2025

·

Stayed 1 night

There was hairs in the bedding, you could hear others guests through the walls

4

Elizabeth

9 Dec 2024

·

Stayed 2 nights

The room smelled really bad, floors and baseboards dirty, air vent in bathroom clogged with dirt, light fixture in bathroom filled with dead bugs

2

dan

25 Feb 2024

·

Stayed 5 nights

This property was filthy, had at least 20 cigarette burns in the bedspread, food and god knows what all over the walls, flying bugs all over the bathroom, cigarette burns in the tub, no hot water in the sink , holes in the vinyl floor, bugs in the bathroom light , dead bugs all over the lamp shades. The shower curtain rod was falling off the wall.

4

CHRISTINA

27 Feb 2025

·

Stayed 3 nights

Bed was nice and that’s it. Front desk woman was rude when our key timed out for the 2nd time. The condition of the room was worn and dirty. I wiped up a spill on the floor and the cloth was filthy. Very limited hot water. And the noise from other rooms was the worst we’ve experienced. This should be priced in the budget category.

10

Sharon

16 Nov 2024

·

Stayed 1 night

The room was clean and tidy. The heat worked great. The bed was amazingly comfortable. We enjoed our stay

10

Brigitte

27 Apr 2025

·

Stayed 3 nights

The property was clean. I didn't have a problem.

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Rooms

Rooms vary in size and comfort, from spacious suites and comfortable beds to dated, worn units with issues like low showerheads, weak or lukewarm water, noise from neighbors or plumbing, and unreliable Wi‑Fi.

Related guest reviews

10

Victoria

13 Mar 2025

·

Stayed 1 night

The room we booked was perfect! We came for a staycation and booked the deep soaking tub. It was incredible. Separate living and bed room, 2 sleeper sofas that were actually comfortable, and mini fridge/microwave. It was one of the largest rooms I've stayed in! Way worth it!

2

Logan

10 Aug 2025

·

Stayed 7 nights

while the location wasn't terrible, the hotel room was. all the furniture was damaged in some way shape or form, from major scratches and scrapes to shredded chairs, shredded curtains, and damaged doors. the door locking bar had obviously been forced a number of times, almost everything was painted over, and the room smelled of cigarettes. the shower curtain bar was barely able to hold a shower curtain, the shower and tub were painted over, there was what appeared to be mold in almost every corner of the room, the floors were dirty enough to stain socks, the lightswitches were dirty enough to be able to scrape it all off with razor blades, and tiles in the bathroom floor weren't even grouted.

4

Jan

24 Feb 2024

·

Stayed 7 nights

We had no maid service for the entire week we were there. No wi fi, yet the sign out front still was advertising that.

2

Weston

5 Feb 2024

·

Stayed 4 nights

One of the noisiest motels I've ever stayed in. All sound from others in the motel echoes and I wasn't able to sleep the entire 4 nights I stayed there. Baby cried in the room above mine in the middle of the night and could hear it clear as a bell. Sheets & towels were dirty and there were cigarette holes on the bed cover. Very dirty and run down. Had to swipe the door card about 30 times for it to unlock. Gross stains on the ceiling and the shower was falling apart.

4

Bettilew

2 Feb 2024

·

Stayed 1 night

Checked in 2 hours before listed time. Charged $30 for early check in. Assigned a room at the rear of the property. Partially unpacked and decided to check email, no internet. Called the desk, no answer. Walked to the office and reported no internet. Oh, we’ve been having problems. Checked and found a different room with internet. Drove to the other end of the property, checked, no internet. Finally found a third room, had internet and moved there. Walls were in disrepair and needed a good cleaning. Noisy all night, light rail passing by rattled the whole room. Plumbing noises were horrible. I would sleep in my car before I’d stay here!

6

Vernon

16 May 2025

·

Stayed 3 nights

Shower head is installed low. Maybe ok for someone 4ft tall. But i'm 6ft and it was a struggle. AC worked but incredibly loud. Woke me up all night long. I turned it off but someone was showering late night, repeatedly woke me up to the sound of water rushing in the plumbing/turning on an off. Ear plugs were insufficient to dampen.

8

Mel

23 Nov 2025

·

Stayed 1 night

Nice stay. Very clean room, comfortable and roomy. Bed is a little hard but ok. Breakfast was just ok. No warm food.

8

Melissa

5 Oct 2024

·

Stayed 1 night

Room clean and comfortable. Plenty of space. Good price.

2

Mary

21 Feb 2024

·

Stayed 4 nights

No Wi-Fi as advertised, cigarette burns on the tub and not once did they clean the room

10

Sharon

16 Nov 2024

·

Stayed 1 night

The room was clean and tidy. The heat worked great. The bed was amazingly comfortable. We enjoed our stay

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Service

Service is mixed: many guests found staff friendly, accommodating, and helpful, while others reported rude or unprofessional interactions, poor communication, slow follow-through on housekeeping or maintenance, and frustrations around check-in, keys, and deposits.

Related guest reviews

2

Sandy

9 Dec 2025

·

Stayed 2 nights

Terrible experience. The first issue was that Chris at the front desk tried to offer us rooms that were not what we reserved, and one of the rooms was in poor condition. Despite having two rooms booked, he claimed we had too many people — saying “8 people showed up” when it was only 2 adults and 3 children. I had even called earlier in the day to confirm a late arrival and was told it was fine, yet they still charged me as a no-show and are now refusing to refund the full amount I was wrongfully charged. When we tried to calmly explain everything, Chris became rude, refused to check us in, kicked us off the property, and even called the police on us for no reason. Completely unprofessional and unacceptable. I absolutely do not recommend this hotel.

8

Elvin T Perry

27 Mar 2025

·

Stayed 3 nights

The facility and staff were great, went the extra mile returning something’s left in the room. Here’s thanks to Shannon and her staff!!

10

Tonya

5 Oct 2025

·

Stayed 1 night

Staff continues to be courteous and ready to assist in any situation! I am very comfortable with my stay here.

10

Tonya

4 Oct 2025

·

Stayed 1 night

Your staff was patient and very helpful on numerous occasions during my stay! Because of that, I am interested in an even longer stay! Additionally, during a difficult transition that I am experiencing in my life, how I was treated made me less stressed

2

vincent

18 Feb 2024

·

Stayed 5 nights

Tuesday to Sunday. Come Wednesday had to ask for room service. Apparently you have to ask. There site does say after 3 days you get housekeeping. OK. Then had to bring towels to office to get clean ones. Asked for room service for next day. I asked evey single day after that in the office. NEVER GOT A SINGLE DAY OF SERVICE. Most poorly managed place I have stayed at in 6 years.

10

James

15 Dec 2025

·

Stayed 2 nights

Easy parking, clean location, excellent customer service

2

Ronald

3 Apr 2024

·

Stayed 5 nights

We were here a week. Nothing but trouble. Key cards wouldn’t work. Front desk staff very rude. The gentleman was very kind and professional. Kept asking to see or speak to the manager … never a call back, a room visit … no communication. Breakfast food very limited or not much at all. One day no yogurt. No toaster to toast bread, bagels … you had to use the microwave 😩😩. Property had transient folks … not safe. Go elsewhere. Last night Expedia helped me get out of our last night reservation with a full refund. We went elsewhere for our last night.

2

delashawn

18 Jan 2026

·

Stayed 2 nights

The hotel staff Tina was rude. When asking for things like extra towels or the room to be cleaned she would question why we needed these things. And she would sprak under her breath like it was a chore for her to do anything we asked. As African American family it appeared that her tone and demeanor towards us was racially motivated and it felt like we were being descrimated against.

2

Latricia

15 Jun 2025

·

Stayed 3 nights

This place was completely terrible. Staff didn’t speak English very rude very unprofessional. The breakfast was very minimum., the pool was very dirty, tub was completely filthy, and the bed lining was not properly changed, my key card refused to work and they refuse to put me in another room. It was a completely awful day, and I wouldn’t recommend it to anyone.

10

Armando

6 Feb 2026

·

Stayed 1 night

Staff was great, place was pleasent and amenities were awesome

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Location

Location is convenient to the light rail and local spots, but multiple reviews describe a rough or sketchy area with loitering and late-night activity, and some guests felt unsafe.

Related guest reviews

6

Judith

9 Nov 2024

·

Stayed 1 night

Not the best area.

8

Doris

9 Jun 2025

·

Stayed 3 nights

Good location

8

Tammy

19 Jan 2025

·

Stayed 1 night

We stayed one night. It made our commute to the airport better in the morning. I was going to do a load of laundry while we were there, but the machines were outside of the building. I'm not sure if this is normal for Arizona, but it was very cold and windy so i did not get that done. Overall it was a nice stay.

4

alicia

30 Nov 2025

·

Stayed 2 nights

The hotel as pictured is not the same when you stay there. The breakfast was good, but the pool was closed. I didn’t sleep well because that part of town was rough and the amount of foot traffic in the very dark parking lot had me listening for my car alarm. They also had me pay an additional 100$ deposit that has yet to be returned. Seems like corporate needs the money more than I do…. In general I’d find a different part of mesa to stay.

8

Sean

21 Nov 2024

·

Nice staff nice stay. Its in a busy lets say shady part of mesa other then that great

10

William

3 Aug 2024

·

Stayed 2 nights

Hotel staff are eager to solve any problems you might encounter. Pet friendly for sure..easy access to the light rail.

8

Mahria

1 Oct 2024

·

Stayed 1 night

Wasn't crazy about all the prostitution that was going on in the area. Even though this had nothing to do with Quality Inn, I was not comfortable staying there.

6

Tokenkind

20 Jan 2024

·

Stayed 3 nights

I liked the location because I use the rail and the station was across the street

10

Erica

9 May 2025

·

Stayed 2 nights

Check in was quick and easy, the staff was pleasant and friendly. It was easy to find and in a nice location.

8

Todd

27 Nov 2024

·

Stayed 2 nights

It was a nice quiet getaway still walkable to everything local

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Dining

Breakfast is basic continental with waffles and light items; several guests found it adequate, while others called it limited, cramped or unclean, and occasionally poorly managed.

Related guest reviews

4

William

27 Jun 2025

·

Stayed 2 nights

The breakfast was terible and the room bathroom was in bad shape.

2

Jose manuel

18 Dec 2024

·

Stayed 1 night

Breakfast room dirty

8

James

12 Apr 2025

·

Stayed 1 night

Older property, a little rough around the edges. It was very clean, new linens, bed and pillows were comfortable. Good location and quiet. Breakfast was basic. Good value

2

vincent

18 Feb 2024

·

Stayed 5 nights

Tuesday to Sunday. Come Wednesday had to ask for room service. Apparently you have to ask. There site does say after 3 days you get housekeeping. OK. Then had to bring towels to office to get clean ones. Asked for room service for next day. I asked evey single day after that in the office. NEVER GOT A SINGLE DAY OF SERVICE. Most poorly managed place I have stayed at in 6 years.

8

Bruce

7 Feb 2024

·

Stayed 3 nights

We could hear the neighbors talking after 11:00 while we were trying to sleep. There wasn't much for breakfast if you didn't want a waffle or a bowl of fruit loops. The shower was nice and hot and the bed was comfortable.

4

Dale

12 Apr 2025

·

Stayed 1 night

The room had chipped paint in several areas. The one seat had slits and tears. There were bugs in the bathroom. It certainly was not up to par in comparison to other Quality Inns where we have stayed. And it certainly was not worth what we paid to stay there. Also the breakfast area was small. There was only one waffle maker and at least a 10 to 15 minute wait to use it. We did not wait. Not a good experience.

8

hsiu

11 Aug 2025

·

Stayed 3 nights

Friendly staff, good breakfast

8

Sylvia

22 Jan 2025

·

Stayed 1 night

Room was clean and comfortable flooringwas worn badly in a couple places but very clean. Slept well and had a delicious waffle for breakfast. Along with egg bites, bagels, yogurt, and pastries available. I would stay here again!

6

Michael

7 Mar 2025

·

Stayed 7 nights

hotel dated. Breakfast limited.

10

Christer

4 Feb 2024

·

Stayed 1 night

Very convenient. Staff helpful and pleasant. Breakfast rather BASIC: just Cereals & Waffles Drinks.. Very quiet and safe, easy parking.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $62	2 $84	3 $82
4 $76	5 $76	6 $71	7 $75	8 $76	9 $85	10 $84
11 $76	12 $74	13 $74	14 $75	15 $74	16 $85	17 $82
18 $71	19 $74	20 $74	21 $74	22 $74	23 $83	24 $83
25 $74	26 $74	27 $74	28 $74	29 $74	30 $83	31 $83

SureStay by Best Western Mesa Downtown Area

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Apartment, 2 Queen Beds, Kitchen (With Sofabed, Full Kitchen)

Suite, 1 King Bed, Hot Tub

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Guest reviews of SureStay by Best Western Mesa Downtown Area

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay by Best Western Mesa Downtown Area

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $81
20 $51	21 $53	22 $53	23 $52	24 $53	25 $69	26 $62
27 $52	28 $54	29 $53	30 $54