Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Lovely stay

Not really good charge for parking

Very clean and great location. Staff very nice and helpful. Only wished that breakfast was offered at 6:00am instead of 7:00am for us early travelers.

There was no breakfast in the a.m for my kids so there's that. We shouldn't have to

This is the second time in a year that the hotel has been in ‘renovation’ — to move me away from the sounds of workers I was given a room by a fast food restaurant that has a diesel truck deliver product at 1 am. I asked specifically for poly pillows in my room since I’m allergic to feathers and yep— there were feather pillows on the bed. These may be little’ things, but why ask if there are needs in advance that aren’t followed? And why place me directly next to a noisier area? I find it hard to believe that the workers and front desk doesn’t know which rooms are quietest. Very disappointing!