Name: SureStay Plus Hotel by Best Western Niagara Falls East
Address: 9100 Niagara Falls Blvd, Niagara Falls, New York, United States of America, Niagara Falls, New York, US
Price range: US$71–US$236 per night
Rating: 7.5

What guests think

At SureStay Plus Hotel by Best Western Niagara Falls East, travelers frequently praise the friendly staff, good value, and generally clean spaces, while criticisms include occasional cleanliness issues and inconsistent breakfast and Wi-Fi quality.

Location suits drivers, with easy access to the outlet mall and a short drive to the Falls, though a few felt the area looks run-down and it is not ideal for walking to attractions. Facilities are basic; several guests liked the large, well-lit parking, while some noted the absence of a pool or gym. Rooms are often compact with comfortable beds, but some reported noise and loud A/C. Expect a simple, budget-friendly stay with warm service and variable polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; multiple reviews highlight a large, well-lit parking lot, and a few note there is no pool or gym. Outdoor pet-area bins and trash were occasionally overflowing.

Related guest reviews

10

Stephanie

8 Sept 2025

·

Stayed 3 nights

Didn't like not really a patio area or a pool but otherwise was clean, quiet inside hotel. 1 hotel key ended up not working but it was fine. Next door on Sat was extremely noisy from a party but thankfully it was done by like 730 pm as everything was vibrating from the noise. Breakfast had nice variety including eggs, sausage, muffins, waffles, bread, yogurt, cereal, coffee, tea, apple and orange juice. Staff was very attentive. Overall very happy with stay

10

Suraj

11 Jun 2025

·

Stayed 1 night

Initially I had a glitch as there had been no updates in their system about my changed itineraries, but the staff was very polite and helpful to resolve the matter. I liked the hotel's parking lot. It is spacious and convenient for parking. Room was clean and the breakfast was also good to have.

10

Carol

20 Apr 2024

·

Stayed 1 night

Always stay here when cross border shopping. Safe and like the big front lighted parking lot

6

PANDIAN

5 Aug 2024

·

Stayed 1 night

It was overall okay. The room service was not good as I had to wait for my towels and toiletries for more than an hour. Wish they had a dustbin at the entrance so we can dispose of my dog’s poop bag more easily. We had to carry it with ourselves because there are no dustbins around the entrance at all.

8

Lakeischa

12 Aug 2025

·

Stayed 2 nights

Trash outside wasn’t emptied the entire weekend, was overflowing including trash receptacle for dog waste

10

Carol

21 Apr 2024

·

Stayed 1 night

We stay ever time we come across for cross border shopping. We love the closeness to shopping areas. The parking lot outfront fully lighted makes you feel safe at night when coming back late at night

10

queenie may

11 Oct 2024

·

Stayed 2 nights

It was a nice 2 night stay. Very clean room Friendly staff. Nice breakfast. . Big parking lot.

10

Weimin

3 Jul 2024

·

Stayed 2 nights

Friendly staff, easy parking

10

John David

13 Jan 2025

·

Stayed 1 night

Clean and super comfortable. Everything you need at a great price. Was there with family for a Bills game and even the drive from the hotel to Highmark was a breeze. No gym though. Thought was going be one. No biggie.

10

Stephan

27 Oct 2025

·

Stayed 4 nights

Could have been a little better at the dog area, seems nobody picks up the 💩

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas clean, while others reported unclean bathrooms, stained linens, and occasional pests. Housekeeping consistency and replenishment were issues for some.

Related guest reviews

10

Pranothi

21 May 2025

·

Stayed 1 night

Stayed for one night. It was nice and clean. Good breakfast

2

Deepak

26 Jul 2024

·

Stayed 1 night

Beds were dirty with hairs. There are roaches in bathroom.

10

Lisa

8 Dec 2024

·

Stayed 1 night

All staff are nice and friendly. Breakfast is good. The room is very clean.

2

Jo-Anne

17 Nov 2024

·

Stayed 1 night

Absolutely horrible stay! The floor in room was cracked and peeling, no privacy curtain on windows, the bathroom sink was falling apart and coming away from the wall. Hair on floor, bathroom fan very noisy, could hear every noise during the night. Bangs sounds from pipes in bathroom. We had to kill couple of cockroaches. Bed was made with only flat sheets laid on top of mattress. Our key would not unlock the door even after front desk had to help. Food: sausages were over cooked, scrambled eggs were bland and watery, orange juice was warm and watered down, coffee was burnt. Hard to soread butter when it’s still frozen. The only thing decent was the waffles. Most definitely would not recommend! Very uncomfortable. Spend the little extra money for a more well known hotel chain

2

Aimee

19 Sept 2025

·

Stayed 3 nights

Room was dirty, top of shower was full of hair, dust, and dirt. Saw and squished a few German cockroach’s and don’t think they bleach the towels or bedding. Day staff are friendly at the desk, breakfast is below average, and they are not animal friendly at all even for service and Esa.

10

Teresa

25 Nov 2023

·

Stayed 1 night

Property and room was clean. Included breakfast was great.

6

Jeremy

28 Oct 2023

·

Stayed 1 night

The sheets and comforter had yellow stains on there. The temperature of the room was 85° when I entered.

2

Billie

21 Mar 2024

·

Stayed 1 night

The room was tiny and dirty, what appeared to be a towel covered in mould was in the fridge, the smell was awful. We didn’t even talk to the front desk, just left and found somewhere else to stay.

8

gail

13 Oct 2025

·

Stayed 2 nights

Bed was very comfortable but the bathroom wasn’t the cleanest, overall a good stay!!

8

DIADENIS

23 Sept 2025

·

Stayed 3 nights

The bathroom was not fully clean ,I had to clean it myself .But the staff was super nice and attentive.

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Rooms

Rooms tend to be compact, with many noting tight layouts or smaller beds than expected, though beds are often comfortable. Some guests reported noise from other rooms and loud A/C, plus occasional TV/Wi-Fi issues.

Related guest reviews

8

Carl

13 Oct 2024

·

Stayed 2 nights

The room was clean but a little small with 2 queen beds. The internet service was slow and it would boot us out and make us log in again. The TV was nice but the way we had to select our channels was not good. During our second night the TV access kicked us out and the front desk had to reset the password. The breakfast was great.

8

Lorinda

12 Oct 2025

·

Stayed 7 nights

The overall stay was good. Breakfast was good every morning. The staff was great. Always helpful. We were just kinda surprised on how small the room was. Just was not expecting that. Also we must have had some workers staying above us. Very noisy and up every morning at 5 30 or 6 stomping on the floor. Which is not the hotels fault. Just rude people. Only thing keeping us from giving a 10 out of 10 is the size of the room. But clean hotel and friendly staff..

4

anna

11 Aug 2024

·

Stayed 1 night

website said it was a 12 minute walk to niagara falls. we had to drive because it was over 8 miles away. the room had 2 queen beds but could not walk into the room and put down over luggage. we could not walk between the beds. the door to the bathroom and the outside door keep hitting each other because the doors were too close.

6

tahseen A

24 Apr 2023

·

Stayed 1 night

Place was ok but a few issues - A/C made loud noise throughout the night - this was the biggest problem, occupants of room next door were very loud - could hear clearly through adjoining door. Sink tap came off when turning water on, only one light of three worked in room

8

Heather

16 Jun 2024

·

Stayed 2 nights

Good location, good service, breakfast wasn’t as good as expected, rooms were pretty cramped but clean and comfortable beds

4

Narges

14 Oct 2024

·

Stayed 1 night

The room was tiny.

4

william

29 May 2024

·

Stayed 2 nights

Had a hard time getting the TV to work the Internet was terrible

8

Stephanie

3 Aug 2025

·

Stayed 2 nights

Overall it was fine and worked for us but wasn't as nice as other surestay hotels we have stayed at. The room was smaller than expected and the couch bed in the listing was a nice trundle style. The room contained a cheap vinyl futon But I honestly don't think one of the nicer couch beds would have fit in the room. The regular beds were comfortable but again the room I booked said 2 queen beds and it was 2 full beds. Not the end of the world but didn't match the listing. The staff was great. They were friendly and accommodated any requests I had quickly

8

Ma. Cecilia

19 May 2024

·

Stayed 1 night

Everything is good except for the A/C which is noisy

8

Leah

28 Jul 2025

·

Stayed 1 night

It was a bed and a shower as we were passing through Niagara. We got there late and left early. I will say the space around the beds was very limited. But otherwise, check-in, beds, quiet environment, and staff were all great.

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Service

Service is frequently praised as friendly, helpful, and accommodating, including swift check-in and flexibility for special requests. A minority reported slow or unhelpful responses and occasional staffing shortages.

Related guest reviews

6

William

22 Nov 2023

·

Stayed 1 night

Just needed a quick one night inexpensive stay near Niagara Falls. SangLana the night desk employee was very nice and helpful. Sangeeta the manager was Excellent! There should be at least 2 people working to ensure the safety of the staff!

8

Lorinda

12 Oct 2025

·

Stayed 7 nights

The overall stay was good. Breakfast was good every morning. The staff was great. Always helpful. We were just kinda surprised on how small the room was. Just was not expecting that. Also we must have had some workers staying above us. Very noisy and up every morning at 5 30 or 6 stomping on the floor. Which is not the hotels fault. Just rude people. Only thing keeping us from giving a 10 out of 10 is the size of the room. But clean hotel and friendly staff..

8

Robert

22 Apr 2024

·

Stayed 1 night

This hotel is a refreshing find. It is very clean, everything works, and the breakfast is excellent. It is very evident that the owners care about their guests. They are very accomodating, and I would not hesitate to stay here again.

10

Suraj

11 Jun 2025

·

Stayed 1 night

Initially I had a glitch as there had been no updates in their system about my changed itineraries, but the staff was very polite and helpful to resolve the matter. I liked the hotel's parking lot. It is spacious and convenient for parking. Room was clean and the breakfast was also good to have.

10

Brisa

25 Jul 2025

·

Stayed 2 nights

The Staff were very friendly and made my accommodations for my ESA so easy.

10

Steffi

16 Oct 2024

·

Stayed 1 night

Helpful staff and accommodated all our requests and change of plans due to an emergency. Highly recommend!

10

Lynda

12 Nov 2023

·

Stayed 2 nights

Front desk staff was very pleasant. Check in was quick. Beds were very comfy and room was clean.

8

Brian

22 Feb 2024

·

Stayed 2 nights

Front desk workers were great and pleasant. Very professional

2

Sahana

22 May 2023

·

Sangeetha is the receptionist. Her brother in law is the manager. Our pillow was dirty and sheets not washed. When I told her, she was so rude and said “well I guess the cleaner didn’t see it,” meanwhile the cleaner was her! She made a big deal for me calling her to check the room and sent another cleaner after she said she’ll get me a new pillow which is when I found out it was Sangeetha who originally cleaned my room. I said I expect a clean room if I’m paying $270 CAD to which she said “you didn’t pay me.” I’m sorry, you work at the hotel so the payments made pays you! She was so rude and the mistake was on them to have sheets and pillows washed! Pillows had lipstick and makeup while sheets had food stains! They did not wash after previous people left! I will never book again.

10

Ben

29 Aug 2025

·

Stayed 2 nights

Not sure why this hotel doesn’t have higher average ratings. I consider it to be the best value of any I’ve stayed in. They have a small army of super friendly and helpful staff and the room very clean and fresh. B’fast was great too. Highly recommend!

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Location

Convenient for drivers, close to the Fashion Outlets and an easy drive to Niagara Falls; several guests found it quiet and felt safe. A few felt the surrounding area seems run-down and it is not walkable to the Falls.

Related guest reviews

10

Sylvain

7 May 2024

·

Stayed 1 night

Shopping is accessible and convenient

4

Jason

5 Jul 2023

·

Stayed 1 night

First of all, the area that the hotel is in is a bit run down and has a sketchy vibe. The hotel itself is dirty and run down. There were actual crusty, stains on our bed blankets and drapes. We ended up sleeping with only a sheet. The air conditioner was super loud and didnt kick off for longer than 5 minutes. The internet didnt work, so we were unable to watch tv. We also had a cockroach in our bathroom. We didnt stay for the free breakfast the next morning.

4

anna

11 Aug 2024

·

Stayed 1 night

website said it was a 12 minute walk to niagara falls. we had to drive because it was over 8 miles away. the room had 2 queen beds but could not walk into the room and put down over luggage. we could not walk between the beds. the door to the bathroom and the outside door keep hitting each other because the doors were too close.

8

Darshan

15 Jul 2025

·

Stayed 1 night

The hotel is pretty decent and clean. And very near to the falls.

10

Carol

20 Apr 2024

·

Stayed 1 night

Always stay here when cross border shopping. Safe and like the big front lighted parking lot

8

sharon

17 May 2024

·

Stayed 1 night

Close to airpor, very convenient

10

Carol

21 Apr 2024

·

Stayed 1 night

We stay ever time we come across for cross border shopping. We love the closeness to shopping areas. The parking lot outfront fully lighted makes you feel safe at night when coming back late at night

10

Mike

2 Jul 2024

·

We had a good stay. We would stay here again. Easy to get to from Niagara Falls park.

10

Bryan

1 Oct 2023

·

Stayed 2 nights

Great location to the American falls.

10

Mukesh

19 Jun 2024

·

Stayed 1 night

It is located very close to the outlet mall and plenty of dining options nearby. Only 15 mins from Niagara falls. Property is also nice and clean. Worth the money.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally praised for being included with decent variety (waffles, eggs, sausage, yogurt), though several guests found items poorly prepared or not replenished. On-site dining beyond breakfast is limited.

Related guest reviews

10

Stephanie

8 Sept 2025

·

Stayed 3 nights

Didn't like not really a patio area or a pool but otherwise was clean, quiet inside hotel. 1 hotel key ended up not working but it was fine. Next door on Sat was extremely noisy from a party but thankfully it was done by like 730 pm as everything was vibrating from the noise. Breakfast had nice variety including eggs, sausage, muffins, waffles, bread, yogurt, cereal, coffee, tea, apple and orange juice. Staff was very attentive. Overall very happy with stay

8

Joseph

2 Dec 2024

·

Stayed 1 night

The hotel was in a safe location and clean. I was disappointed with the breakfast. The eggs were cold and kept getting topped off.

6

renato

13 Sept 2025

·

Stayed 2 nights

Food in the hotel has limited choices. Place or property seems not keep well…seems dirty

10

Philip

30 Dec 2024

·

Stayed 1 night

Great value for the price. Spartan but good. Room was clean, common areas were a bit older but nothing major. I was given an accessible room (not requested but was useful). Breakfast was good and had real drip coffee. Minimal interaction with staff.on account of check in being so quick.

10

Wayne

20 Apr 2025

·

Stayed 3 nights

Friendly staff.. the beds are very comfortable! Breakfast was great every morning 🌝

6

Ethel

9 Jun 2025

·

Stayed 1 night

The full breakfast was steamed eggs and they were green. There were sausage links and waffles and it was early but things ran out people were waiting they opened early for a bus and after they left at 7 am they didn’t refill for all others checking out between 7 and 8.

10

Tyler

11 Sept 2025

·

Stayed 1 night

Great breakfast

2

Jo-Anne

17 Nov 2024

·

Stayed 1 night

Absolutely horrible stay! The floor in room was cracked and peeling, no privacy curtain on windows, the bathroom sink was falling apart and coming away from the wall. Hair on floor, bathroom fan very noisy, could hear every noise during the night. Bangs sounds from pipes in bathroom. We had to kill couple of cockroaches. Bed was made with only flat sheets laid on top of mattress. Our key would not unlock the door even after front desk had to help. Food: sausages were over cooked, scrambled eggs were bland and watery, orange juice was warm and watered down, coffee was burnt. Hard to soread butter when it’s still frozen. The only thing decent was the waffles. Most definitely would not recommend! Very uncomfortable. Spend the little extra money for a more well known hotel chain

10

Gail

21 Jun 2025

·

Stayed 2 nights

Staff was very pleasant and helpful. My room was very clean and they actually came in and made the bed for my second night. Price was super reasonable. There are many restaurants and stores located nearby. There was a good breakfast available.

6

Maria

1 Jul 2025

·

Stayed 1 night

Limited dining

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$62
February	US$61
March	US$64
April	US$71
May	US$95
June	US$114
July	US$135
September	US$107
October	US$95
November	US$74
December	US$62

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $141	17 $189	18 $155	19 $236
20 $83	21 $80	22 $80	23 $83	24 $80	25 $139	26 $213
27 $77	28 $76	29 $75	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
				1 $75	2 $132	3 $141
4 $72	5 $72	6 $75	7 $75	8 $75	9 $89	10 $146
11 $75	12 $75	13 $74	14 $75	15 $75	16 $93	17 $114
18 $71	19 $72	20 $72	21 $72	22 $72	23 $95	24 $112
25 $72	26 $72	27 $71	28 $72	29 $72	30 $94	31 $109

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible

Standard Room, 2 Queen Beds, Refrigerator & Microwave (With Single Sofabed;Larger Room)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Niagara Falls East

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Prices for upcoming dates