Escape Beach Resort - New Look & Improved

Power out and generator needed to be fixed to have any power/running water, small rooms, location a bit removed from main areas. Clean enough, but floors cracking and broken. Bed was clean and comfy.

Positives: Friendly and attentive restaurant/breakfast staff. Nice to have the sea nearby. Breakfast is acceptable, though it’s best to go early before flies gather around the food. For the price, the hotel is passable. Negatives: My room smelled strongly of mold, and despite asking the front desk to have the bathroom cleaned, I’m not sure anything was done. The room also had several cockroaches. Compared to neighboring rooms, the difference in smell was clear. Front desk staff were only mildly helpful and often seemed inconvenienced by guest requests. The hotel is also quite remote from shops or supermarkets, requiring a taxi or scooter, and access involves a very steep hill. Overall: I wouldn’t return. For the price it was acceptable, but there are many better hotel options on Koh Samui worth considering.

Every thing was perfect

I usually prefer not to leave negative reviews, but I felt it necessary to comment on treatment by some of the staff here. While I don't blame the staff personally—as the Thai people are incredibly hard working and friendly—some employees here seemed miserable or resigned. At times while ordering at the cafe, I felt ignored or met with passive-aggressive silence, even when I was the only customer waiting. It's possible that management, compensation, or another reason is the root cause of low morale, that's only speculation, because I couldn't explain it. I truly feel for the staff, but as a guest, being repeatedly ignored made for an uncomfortable stay. You will need a scooter, b/c it's isolated from anything off site. The property is outstanding, very clean, with stunning views.

Clean, comfortable accommodation. Polite staff. Peaceful atmosphere. Lovely, relaxing stay