Kokusai 21 International Hotel

Two adults two teens stayed in a Quad room (2 singles 2 rollaway beds) in Jan 2025 for 5 nights and separate corner sofa. The hotel is huge with different wings so need to get your bearings. Nagano was our base for day trips to snow monkeys, Matsumoto, and to ski. The hotel is older (winter Olympics HQ) but was generally well maintained. Front desk staff were amazing, they had limited English but used a translator, and so friendly every time we passed and so helpful booking restaurants and forwarding luggage (note cash only and this hotel will only forward to a hotel, not the airport). We had breakfast every day which was compact but tasty (Nagano apple juice and apple jam are delicious). We had Italian in the hotel our first night, it was ok and convenient. The top floor bar had a pretty night view, fixed price for a small but well stocked self serve bar and packaged snacks. The hotel free shuttle to/from the station is convenient, but for early or late trips we just got a taxi for Y1,000. Ten minutes pleasant walk to the shopping street leading to the temple. There are only two washing machines and dryers in the hotel so they got very busy but were really useful (coins required, no coin machine but desk staff happy to change). I was initially unsure about this hotel and staying 5 nights but we really enjoyed it and would happily go back.

Really nice hotel, all facilities and friedly staff. T It takes about 21 min to walk to the hotel from Nagano station, which we did few times. But there is also free shuttle bus, which runs regularly and trip takes 8 min. Great hotel to explore Nagano and surrounding areas

The hotel has a shuttle from the train station to the hotel. Also, Mai, manager, resolved any issues we had quickly and professionally. The room was spacious and the location is close to the temple, restaurants and shops.

traditional. staff very helpful and friendly. great accommodation and facilities. handy to all the main shopping areas and transport.

全体的に普通の施設でした

Comfortable and quiet. Shuttle bus for convenience. Staff was very accommodating.

Nice hotel with a frequent bus shuttle to the station and temple

良い点：部屋はとても広かった。静かな環境だった。 悪い点:ホテルから駅までのシャトルバスが夕方しかなかった。駅から歩けるが少し遠い。女性用のアメニティが少ない。

大浴場が無いこと以外は非常に良いホテルです。

One of the worst "4 star" hotels I've ever stayed at. Bad: far from station, horrible beds, dirty, outdated, filthy laundry room with only 2 machines Good: the common areas look nice?

部屋が広く、かつ清潔だった

清潔感があり快適に過ごせるホテルでした

Excellent front desk staff. They were patient in answering our questions about shuttle and train schedules. Our baggage was waiting in our room using a transfer service. Our room was spacious, clean and very comfortable. I highly recommend this hotel.

Das Hotel ist nicht nur in die Jahre gekommen sondern müsste längst renoviert werden. Wir hatten ein Zimmer in dem das Sofa dreckig und zerrissen war. Es war ein vierer Zimmer, mit zwei Rollbetten hinzugefügt. Überall lagen Haare. Das Zimmer war überhaupt nicht mehr sauber zu kriegen. Der Teppich war uralt. Auch die Bettdecken waren Uralt und mit Federn. Hygienisch absolut unmöglich!

施設は新しくはないが、清潔で、部屋は広くゆったりしていて、寛ぐことができた。

Our stay at Kokusai 21 was great. The staff are helpfull and accomadating. The premises is immaculately kept, Location is walking distance to Zenkoji temple and a short bus trip to Nagano station ,

良かった点 朝食が美味しかった。 スタッフの人の挨拶が良かった。フロントサービスやシャトルバスの人も親切でした。 イマイチなところ 部屋にバスタオルとパジャマがなかったので電話して持ってきてもらった。 床にゴミが落ちていた。タオル、パジャマがないのは掃除が途中だったのでしょうか?

バスタブが汚れていた以外は、良かったです。朝食バイキングも、種類豊富で楽しかったです。

シンクの裏が汚れていました。

One of the worst "4 star" hotels I've ever stayed at. Bad: far from station, horrible beds, dirty, outdated, filthy laundry room with only 2 machines Good: the common areas look nice?

Hotel in need of renovation. Rooms are outdated.

部屋が広く、ゆっくり過ごせた

About 1 km from railway station so walkable. Room spacious and well equipped.

Excellent front desk staff. They were patient in answering our questions about shuttle and train schedules. Our baggage was waiting in our room using a transfer service. Our room was spacious, clean and very comfortable. I highly recommend this hotel.

部屋がとても広く、ベットがとても寝やすかったです。

Das Hotel ist nicht nur in die Jahre gekommen sondern müsste längst renoviert werden. Wir hatten ein Zimmer in dem das Sofa dreckig und zerrissen war. Es war ein vierer Zimmer, mit zwei Rollbetten hinzugefügt. Überall lagen Haare. Das Zimmer war überhaupt nicht mehr sauber zu kriegen. Der Teppich war uralt. Auch die Bettdecken waren Uralt und mit Federn. Hygienisch absolut unmöglich!

Big rooms, convenient location, helpful staff

Great town. Great hotel with spacious room.

We booked a studio suite room and the room was huge. Big vanity top with big shower area with a TV facing the bath tub so you can watch TV while you soak in the tub. Location is about 15mins walk from the shopping street and train station. Had an unpleasant encounter with a front desk lady staff when we requested for an hour extension to the check out time. I totally understand if it is their hotel's policy that no extension is allowed but it was the way she replied which I feel it's abit hostile. This same staff also doesn't greet hotel guest and we noticed she will avoid eye contact with guests. On the other hand, another lady front desk staff was very helpful when we enquired about a day trip and she ran after us as we were walking away after she realized she gave us the wrong info. The male front desk staff was also very polite and helpful.

One of the worst "4 star" hotels I've ever stayed at. Bad: far from station, horrible beds, dirty, outdated, filthy laundry room with only 2 machines Good: the common areas look nice?

Two adults two teens stayed in a Quad room (2 singles 2 rollaway beds) in Jan 2025 for 5 nights and separate corner sofa. The hotel is huge with different wings so need to get your bearings. Nagano was our base for day trips to snow monkeys, Matsumoto, and to ski. The hotel is older (winter Olympics HQ) but was generally well maintained. Front desk staff were amazing, they had limited English but used a translator, and so friendly every time we passed and so helpful booking restaurants and forwarding luggage (note cash only and this hotel will only forward to a hotel, not the airport). We had breakfast every day which was compact but tasty (Nagano apple juice and apple jam are delicious). We had Italian in the hotel our first night, it was ok and convenient. The top floor bar had a pretty night view, fixed price for a small but well stocked self serve bar and packaged snacks. The hotel free shuttle to/from the station is convenient, but for early or late trips we just got a taxi for Y1,000. Ten minutes pleasant walk to the shopping street leading to the temple. There are only two washing machines and dryers in the hotel so they got very busy but were really useful (coins required, no coin machine but desk staff happy to change). I was initially unsure about this hotel and staying 5 nights but we really enjoyed it and would happily go back.

Excellent front desk staff. They were patient in answering our questions about shuttle and train schedules. Our baggage was waiting in our room using a transfer service. Our room was spacious, clean and very comfortable. I highly recommend this hotel.

3名1部屋の対応と チェックアウト後に荷物を預かって頂けてありがたかったです。 スタッフの方の対応、朝食のブュッフェも大変よかったです。 ルームキーがカードでない事。 周辺に夜食事する所が少なかった為、評価4とさせて頂きました。

The hotel has a shuttle from the train station to the hotel. Also, Mai, manager, resolved any issues we had quickly and professionally. The room was spacious and the location is close to the temple, restaurants and shops.

Staff were very helpful and efficient at check in and check out.

Big rooms, convenient location, helpful staff

Our stay at Kokusai 21 was great. The staff are helpfull and accomadating. The premises is immaculately kept, Location is walking distance to Zenkoji temple and a short bus trip to Nagano station ,

スタッフの方が親切でとても心地よく過ごせました。

良かった点 朝食が美味しかった。 スタッフの人の挨拶が良かった。フロントサービスやシャトルバスの人も親切でした。 イマイチなところ 部屋にバスタオルとパジャマがなかったので電話して持ってきてもらった。 床にゴミが落ちていた。タオル、パジャマがないのは掃除が途中だったのでしょうか?

We booked a studio suite room and the room was huge. Big vanity top with big shower area with a TV facing the bath tub so you can watch TV while you soak in the tub. Location is about 15mins walk from the shopping street and train station. Had an unpleasant encounter with a front desk lady staff when we requested for an hour extension to the check out time. I totally understand if it is their hotel's policy that no extension is allowed but it was the way she replied which I feel it's abit hostile. This same staff also doesn't greet hotel guest and we noticed she will avoid eye contact with guests. On the other hand, another lady front desk staff was very helpful when we enquired about a day trip and she ran after us as we were walking away after she realized she gave us the wrong info. The male front desk staff was also very polite and helpful.

About 1 km from railway station so walkable. Room spacious and well equipped.

Really nice hotel, all facilities and friedly staff. T It takes about 21 min to walk to the hotel from Nagano station, which we did few times. But there is also free shuttle bus, which runs regularly and trip takes 8 min. Great hotel to explore Nagano and surrounding areas

Big rooms, convenient location, helpful staff

Nice hotel with a frequent bus shuttle to the station and temple

周囲にコンビニがあまり無く、少し困りました。

Nice hotel. Good location, lots to see in the area. Spacious room, cleaned daily. Very good amenities.

近くに食事どころが少なかった。

水回りは最新型ではないが部屋全体が清潔感があり良かった 長野駅までも善光寺までも歩ける距離で また利用したい

We booked a studio suite room and the room was huge. Big vanity top with big shower area with a TV facing the bath tub so you can watch TV while you soak in the tub. Location is about 15mins walk from the shopping street and train station. Had an unpleasant encounter with a front desk lady staff when we requested for an hour extension to the check out time. I totally understand if it is their hotel's policy that no extension is allowed but it was the way she replied which I feel it's abit hostile. This same staff also doesn't greet hotel guest and we noticed she will avoid eye contact with guests. On the other hand, another lady front desk staff was very helpful when we enquired about a day trip and she ran after us as we were walking away after she realized she gave us the wrong info. The male front desk staff was also very polite and helpful.

One of the worst "4 star" hotels I've ever stayed at. Bad: far from station, horrible beds, dirty, outdated, filthy laundry room with only 2 machines Good: the common areas look nice?

Two adults two teens stayed in a Quad room (2 singles 2 rollaway beds) in Jan 2025 for 5 nights and separate corner sofa. The hotel is huge with different wings so need to get your bearings. Nagano was our base for day trips to snow monkeys, Matsumoto, and to ski. The hotel is older (winter Olympics HQ) but was generally well maintained. Front desk staff were amazing, they had limited English but used a translator, and so friendly every time we passed and so helpful booking restaurants and forwarding luggage (note cash only and this hotel will only forward to a hotel, not the airport). We had breakfast every day which was compact but tasty (Nagano apple juice and apple jam are delicious). We had Italian in the hotel our first night, it was ok and convenient. The top floor bar had a pretty night view, fixed price for a small but well stocked self serve bar and packaged snacks. The hotel free shuttle to/from the station is convenient, but for early or late trips we just got a taxi for Y1,000. Ten minutes pleasant walk to the shopping street leading to the temple. There are only two washing machines and dryers in the hotel so they got very busy but were really useful (coins required, no coin machine but desk staff happy to change). I was initially unsure about this hotel and staying 5 nights but we really enjoyed it and would happily go back.

My family and I really enjoyed our stay at Hotel Kokusai 21. It's a nice and big hotel and the staff were all very kind. The rooms were spacious and clean. They also offer a breakfast buffet for a fee and it's really amazing. It's not easy to find a place to eat in the morning, so having a breakfast buffet in the hotel was really great and convenient. I definitely recommend staying here if you are in Nagano.

朝食付きでしたが、バイキングが充実して美味しかった。

3名1部屋の対応と チェックアウト後に荷物を預かって頂けてありがたかったです。 スタッフの方の対応、朝食のブュッフェも大変よかったです。 ルームキーがカードでない事。 周辺に夜食事する所が少なかった為、評価4とさせて頂きました。

朝食がとても美味しかったです。

朝食もメニュウーが豊富で、美味しかったです。 スタッフの対応も丁寧で下。

Affordable, nice breakfast and comfy beds

良かった点 朝食が美味しかった。 スタッフの人の挨拶が良かった。フロントサービスやシャトルバスの人も親切でした。 イマイチなところ 部屋にバスタオルとパジャマがなかったので電話して持ってきてもらった。 床にゴミが落ちていた。タオル、パジャマがないのは掃除が途中だったのでしょうか?

バスタブが汚れていた以外は、良かったです。朝食バイキングも、種類豊富で楽しかったです。