Name: Mercure Bedford Centre Hotel
Address: 2 St Marys Street, Bedford, England, United Kingdom, Bedford, Bedfordshire, GB
Price range: $69–$182 per night
Rating: 7.88

What guests think

At Mercure Bedford Centre Hotel, guests consistently praise the central riverside location and pleasant views, while feedback about rooms, cleanliness, and service is mixed, ranging from modern, comfortable stays to small, dated spaces with maintenance and noise issues.

Facilities draw varied comments: the gym has been closed, some lifts and access points are unreliable, and on-site parking is paid, sometimes full or awkward to use. Breakfast and bar experiences range from excellent and well stocked to limited, cold, or slow. Best for travellers who need a straightforward base and can tolerate some operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw mixed feedback: the gym has been closed, some lifts and access points are unreliable, and on-site parking is paid, sometimes full or awkward to use. Public areas and the bar/restaurant have pleasant river views, while the exterior looks dated.

Related guest reviews

4

Peter

Dec 11, 2024

·

Stayed 1 night

The hotel is advertised on hotels.com as having a gym (the main reason I booked it). Upon check in, I discovered that the gym has not been open for months. The remote control and the safe in the room were not working.

4

Charlotte

Jul 25, 2025

·

Stayed 4 nights

Hotel needs a refit. Room very dusty - had to buy cleaning stuff to do it myself. Air conditioning clogged with dust - constantly pumping out lumps of dust. Lift intermittent - cleaner who I asked if it was out of order rude (told me ‘Use the stairs’ even though I had 2 bags and back pack). I asked reception and left please clean room sign on door 3 times but room was never cleaned. Car park in need of resurfacing.

8

Benjamin

Jun 9, 2025

·

Stayed 5 nights

There is an open air parking area at the rear of the hotel. There is a flight of stairs at the rear door to get up to the main lobby floor. The lift provided there was out of order through most of my stay and my 89 year old mother had to make her way up and down the stairs. Similarly the breakfast room was a floor above the lobby and my mother had to climb the stairs up and down each morning. If there was a lift to get there, no member of staff pointed out where it was.

8

Andrew

Jun 22, 2025

·

Stayed 1 night

Great place. Pity that there was no access to the gym

8

Annie

Jun 10, 2025

·

Stayed 3 nights

Lovely public areas with views across the river.

8

Gerry

May 24, 2023

·

Stayed 1 night

Great location, much more comfortable interior than the exterior suggests.

8

Carl

Mar 14, 2025

·

Stayed 1 night

It would have had 5 starts but have a car park charge of £5

8

Amreek

Jun 22, 2025

·

Stayed 1 night

A nice budget hotel with good amenities. Great location right on the embankment. The staff were super nice and helpful. Ample parking to the rear (£5 per 24 hours). Great view of the river from the restaurant.

8

Daniel

Jul 13, 2025

·

Stayed 1 night

Good hotel. No issues during our stay. Hotel is a bit dated and tired from outside but lobby and rooms are quite nice. Car parks a little tricky to get into with narrow high entrance kerbs so watch your alloys! Nice area with good view of the river

2

Cher

Jul 21, 2024

·

Stayed 1 night

The hotel was lovely friendly staff had no problems with hotel in the morning we took our things to the car in hotel car park somebody broke into my car stole my jacket and kindly left a bottle of wee on my front seat so my advice is do not park in hotel carpark

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: multiple reviews cite dusty rooms, stained carpets and curtains, dirty or moldy bathrooms, and grimy windows. Others report clean rooms and attentive housekeeping, suggesting standards vary by room and date.

Related guest reviews

4

Gary

Dec 7, 2025

·

Stayed 1 night

The shower wasn't clean, breakfast was terrible, the bar was out of drinks. The staff were friendly.

10

yvette

Jul 5, 2025

·

Stayed 1 night

Clean comfortable room, great breakfast, helpful staff

8

Morne

Oct 9, 2025

·

Stayed 1 night

I was happy with most things. The only complaint i would have is that there was a distinct smell of feces coming from the toilet. I thought someone might have just been to the toilet before i got to my room. However, i went out for dinner and when i came back to my room the smell was still there.

8

renha

Sep 30, 2024

·

Stayed 2 nights

Lovely stay like always, room warm and cosy, very clean, staff friendly and helpful when requesting a room type. house keeping also very attentive.

6

Tammie

Apr 20, 2025

·

Stayed 6 nights

The location is great. The hotel lobby and bar area is nice and we enjoyed the view. The room has been upgraded but needs a really good clean. The carpets are heavily stained, curtains have stains on them, shower had mold in it that could easily be wiped off with a cloth and the windows are very old and covered in mold. The bed was comfortable and bedding was not bad. The double room we had for one night was tiny and the shower had mold and the carpet was stained. We then had a king premium room for 7 nights and it was a lot larger and nicer. The one robe was nice enough to use the second robe we used to cover the stained chair so we could sit on it. The fridge was handy to have for some cold drinks. The king room did have shampoo, conditioner, body wash, lotion and a couple extra bathroom items. The double only had shampoo and body wash.

6

Sarah

Jun 10, 2024

·

Stayed 1 night

Hotel was very grubby would not recommend

4

Paul

Sep 29, 2025

·

Stayed 2 nights

Shower had not been properly cleaned. Dingy decor. Terrible late night (Post 1am) noise.

8

Tammie

Sep 15, 2025

·

Stayed 3 nights

Hotel needs a good clean, carpets, walls, windows.

6

Munyaradzi

Aug 6, 2023

·

Stayed 2 nights

Bathroom was dirty .table tops were dirty

6

Ranjit

Sep 7, 2025

·

Stayed 1 night

The room was dusty and not clean around the windows. The bed was comfortable.

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AI-generated summary based on recent guest reviews

Rooms

Room quality varies widely: some are modern, spacious and comfortable with river views, while others are very small or dated and affected by old windows, noise, and temperature control or in-room equipment issues (AC, TV, safe, kettles).

Related guest reviews

10

Lynda

Nov 26, 2025

·

Stayed 1 night

Lovely room. Comfortable bed

10

Maarion

Jun 21, 2025

·

Stayed 1 night

I loved the room. Good AC, nice decor, lovely shower. The downsides were, the curtains were too small and let the light in too early, very little surface space and ineffective extraction in shower room.

6

John

Mar 11, 2025

·

Stayed 1 night

Place is getting tired, good size rooms but needs some maintenance

8

Paul

Dec 23, 2023

·

Stayed 1 night

Room lovely clean and bright, up to date and beds v comfy. Sadly a loose component on the exterior of the window rattled all night long and disturbed our sleep. Our room had an adjoining door and so we were then woken at 530 am by next door’s radio/tv. The shower had a dodgy jet that squirted water all over bathroom floor.

8

Paul

Dec 11, 2022

·

Stayed 1 night

Nice one night stay, huge room. Shower head a bit low, lucky I’m not taller. A couple of lightbulbs out but big windows meant bright room in daytime. Breakfast adequate to set us up for the day.

10

Michael

Jun 8, 2025

·

Stayed 2 nights

The location was great for work and visit alike, The hotel staff where polite and friendly and did their best to accommodate where requested. I would recommend staying there. The only thing is the windows in the tower part of the Hotel have seen better days and really should be replaced, although with the secondary double glazing its not a big issue.

10

Maxine

Jun 30, 2025

·

Stayed 1 night

My third stay and the best so far. Previously I've been in rooms that have an interconnecting door and there's been some noise. This room was smaller but perfect for my needs and the aircon on a hot sunny day was a delight on entering the room.

6

Amanda

Feb 21, 2025

·

Stayed 1 night

The staff were all lovely and the bar areas are really nice and modern. Location is good and has easy access parking. The rooms have been sort of updated, and look ok. Our complaint was the windows. They rattled all night and wind just howled. I got very little sleep. Am sure it wouldn’t of been as bad had it not been for the high winds last night

2

Christine

Sep 4, 2023

·

Stayed 2 nights

Windows falling out therefore noise horrendous small cramped room reception staff dismissive bathroom awful. Can hear water running in room

6

Simon

Aug 25, 2025

·

Stayed 1 night

The bed was comfortable and the bathroom was good but the air conditioning didn’t work the windows didn’t close and the tv was terrible with poor sound quality

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AI-generated summary based on recent guest reviews

Service

Service is often friendly and helpful, but consistency is an issue: several guests report slow or dismissive check-in, poor communication or follow-up on problems, and occasional difficulties contacting reception.

Related guest reviews

2

polly

Jul 15, 2025

·

Stayed 1 night

Check in staff was rude and unhelpful.

4

Ian

Sep 19, 2023

·

Stayed 1 night

There were a number of points wrong with the room and the service staying at the hotel. On providing the feeds back to the manager they then proceeded to argue the points, so I stopped my feedback and left. The issues with the hotel and the service will continue and I won’t be staying there again.

4

Carol

Nov 3, 2025

·

Stayed 3 nights

Not good service by Receptionist on arrival. She seemed pleasant enough but was ‘snarky’ and smug. Room cold and heating controlled by hotel. Lift not level on occasion and our concern dismissed. Another receptionist refused to freeze our cooler pack ice block saying not allowed whereas waiter said it was fine. Very limited menu. Fab view from our room and we would only return because of that.

10

Diane

May 28, 2023

·

Stayed 1 night

The property was well situated in the town centre easy access to places such as the town centre the hotel was very well maintained and I really liked it. The staff were very nice and very helpful especially Meher she was very nice friendly and very helpful her customer service was excellent and she was able to give me the perfect advice.

10

Iain

Mar 30, 2025

·

Stayed 1 night

Handy for the town centre with lovely views of the river from the bar/restaurant. Great welcome and quick check in. Rooms nicely decorated and comfortable bed.

8

George

Dec 3, 2024

·

Stayed 1 night

A bit of a late review for this first trip, however this stay was extremely pleasant and comfortable. The only issue I had was requesting a wine glass and help with the aircon system via the reception WhatsApp, but it took so long that I decided to go to the bar and get it myself and try my best to figure the system out. Reception did manage to come about 4 hours later, but this didn’t bother me as I think it was just natural human error. Overall though, the stay was extremely comfortable and staff extremely friendly.

4

Phillip

Jan 31, 2025

·

Stayed 3 nights

I arrived at the hotel lugged my bags into the room for a three day stay on business unpacked and then tried to put my keys and other valuables in the safe. the instructions were unintelligible but it simply did not work, the manager came and could not get it to work and he offered to move me or get it repaired first thing the next morning. Rather than upheaval I elected to stay in my room. Overnight I discovered the TV did not work, the extractor in the bathroom did not work and the light in the shower intermittently went off. I reported these first thing and was told they would be done or I would be moved. The next day when I returned none of the jobs had been done and I asked to be moved, all they could offer was a room with a single bed so I declined. The second issue is if you have a ground floor room on the opposite side to the river you face a small road and car park that god knows whet goes on in as it was noisy until 1AM and then the bin lorries or whatever arrive at 5.30AM to empty the bins so not restful. on moving my bags out the lift to the car park was not working. A very tired hotel IMO. NOT A WORD OF APOLOGY FROM THE STAFF ON CHECK OUT AND NONE OF THE "HOW WAS YOUR STAY" questions!

10

Lisa

Sep 8, 2024

·

Stayed 1 night

Our tv didn’t work. And we were given another room very prompt

10

Jonathan

Jul 21, 2025

·

Stayed 1 night

Staff were really helpful.

8

Cat

Sep 23, 2024

·

Stayed 1 night

Hotel was lovely, the privilege room was very nice, would definitely stay again. However access from the car park was a pain. I also paid for parking and they sold the space to someone else so I had to pay in a public car park elsewhere. They also didn't check me in when I arrived. I came back that night and they had no record of me even though my stuff was in the room and I had a key. They were friendly and helpful sorting it, but having issues in the first place was a pain.

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AI-generated summary based on recent guest reviews

Location

Central riverside setting with easy access to the town centre and transport, and many rooms or dining areas offering pleasant river views.

Related guest reviews

8

Phil

Sep 10, 2025

·

Stayed 1 night

Great location on the river and convenient for town and the train station

10

Peter

Oct 19, 2025

·

Stayed 1 night

Rooms and public areas in good condition . Hotel in good location for Bedford. Only comment is that the outside of the building and steps in don’t make the place look appealing .

8

Annie

Jun 10, 2025

·

Stayed 3 nights

Lovely public areas with views across the river.

8

Gerry

May 24, 2023

·

Stayed 1 night

Great location, much more comfortable interior than the exterior suggests.

8

Amreek

Jun 22, 2025

·

Stayed 1 night

A nice budget hotel with good amenities. Great location right on the embankment. The staff were super nice and helpful. Ample parking to the rear (£5 per 24 hours). Great view of the river from the restaurant.

10

Nuala

May 17, 2024

·

Stayed 2 nights

Beautiful Riverside setting, my 6th floor room was big, comfortable, clean, with a great view.

10

Michael

Jun 8, 2025

·

Stayed 2 nights

The location was great for work and visit alike, The hotel staff where polite and friendly and did their best to accommodate where requested. I would recommend staying there. The only thing is the windows in the tower part of the Hotel have seen better days and really should be replaced, although with the secondary double glazing its not a big issue.

10

Patrick

Sep 8, 2025

·

Stayed 1 night

We have stayed here on numerous occasions now,and never had a bad stay, well situated for the town.

8

Andrew

Apr 24, 2025

·

Stayed 1 night

Nice hotel. Good value and very central. Would stay again.

8

Iain

Dec 3, 2023

·

Stayed 1 night

Night over when seeing a gig in town so didn't want to drive back. Handy for town centre. Lovely view of river at breakfast

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AI-generated summary based on recent guest reviews

Dining

Breakfast and bar/restaurant quality is inconsistent: many enjoyed a good or excellent breakfast and a pleasant bar with river views, while others found limited or poorly replenished options, slow service, or bars short on items or closing early.

Related guest reviews

4

Gary

Dec 7, 2025

·

Stayed 1 night

The shower wasn't clean, breakfast was terrible, the bar was out of drinks. The staff were friendly.

10

yvette

Jul 5, 2025

·

Stayed 1 night

Clean comfortable room, great breakfast, helpful staff

4

Ryan

May 2, 2024

·

Stayed 1 night

The room was not good at all. There were previous guests hair in the shower, the openable window had foil all around it to prevent it opening and the TV didn't work. The toilet also leaked (clean water thankfully) so the bathroom floor was flooded. Breakfast was poor at best. Rubbery bacon & over cooked "fried" eggs. The lady working behind the bar had no experience doing so and was out of her depth. The car park was unsafe. People congregated around it and smashed bottles scattered over spaces. Overall, it was a terrible stay and I would not recommend.

6

Mrs Jennifer A

Jul 17, 2023

·

Stayed 1 night

Very dated hotel. Corridors reek of damp. Room very small but clean and comfortable Breakfast poor - one poor woman trying, unsuccessfully to keep everything topped up. Had to ask for sausages, hash browns, HP sauce and glasses for orange juice. Juice then ran out, fruit salad was empty and pastries too.

10

Kevin

Sep 8, 2024

·

Stayed 1 night

Nice hotel and close to the town centre where bars and restaurants are. Lovely breakfast with plenty of choice.

10

Phillip

Jul 19, 2025

·

Stayed 1 night

Overall, a great stay. The hotel isn’t pretty from the outside, but it makes up for it inside. I found the rooms to be more modern than other Mercure Hotels that I have stayed in. The breakfast was excellent. Plenty to choose from and fresh too. Great value for money and would definitely stay there again.

10

Mani

Mar 16, 2025

·

Stayed 1 night

good hotel easy to find and very close to the river. lovely breakfast

8

Diane

Aug 11, 2025

·

Stayed 3 nights

Enjoyed my stay at this hotel. It was simple but met my needs as I didn’t stay in the hotel during the day. The bar had a decent selection of food, had a large well kept clean eating area, and the breakfast was good. Some parts of the hotel were tired looking, shut off and in a state of disrepair but the communal areas were well kept and attractive. Lovely view of the canal from the bar area and upstairs breakfast dining area, but I didn’t get a chance to walk along side of it. The car park was convenient as it was located downstairs and easy to get to. Was a bit of a maze in the actual hotel but you quickly got used to where to go. I stayed on the 2nd floor and didn’t have the best view from my hotel window as it overlooked a large roof with a big metal pipe. Would have hoped the window would open even just a little for fresh air at night. I think there was an air con unit in the room (didn’t try it), but I personally prefer natural air. Parking cost £7 per night (24hours). Staff were helpful . I would stay here again.

6

Debbie

May 26, 2024

·

Stayed 1 night

When we arrived the carpark was over-filled with cars blocking entry/exit. Reception staff were not interested in helping. Staff were contradicting each other on process for checking in making an already stressful situation worse. Hotel bar had cashed up around 10.30pm leaving only a card payment option and then we were told the bar was closing at 11pm even though people were still drinking. Overall the hotel was nice and food and rooms good. Some staff and their attitudes and hotel procedures need a lot of working on.

8

GLORY

Dec 23, 2023

·

Stayed 1 night

Everything nice however their breakfast menu is the same everyday, so it can get boring

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AI-generated summary based on recent guest reviews

Month	Average price
January	$85
February	$84
March	$84
April	$96
May	$97
June	$106
July	$131
August	$104
September	$87
October	$87
November	$90
December	$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $182
6 $85	7 $102	8 $150	9 $120	10 $93	11 $92	12 $132
13 $78	14 $96	15	16	17 $86	18 $109	19 $133
20 $73	21 $88	22 $137	23 $128	24 $82	25 $82	26 $91
27 $73	28 $91	29 $133	30 $124

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $82	3 $112
4 $89	5 $102	6 $133	7 $133	8 $88	9 $69	10 $169
11 $78	12 $91	13 $112	14 $110	15 $88	16 $82	17 $91
18 $78	19 $91	20 $106	21 $106	22 $88	23 $82	24 $124
25 $77	26 $91	27 $106	28 $106	29 $88	30 $82	31 $91

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Monthly average prices

About this property

Location

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Good

What guests think

Property Policies

Check-in instructions

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Good to know

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