Name: Embassy Suites by Hilton Chicago Naperville
Address: 1823 Abriter Court, Naperville, Illinois, United States of America, Naperville, Illinois, US
Price range: US$142–US$530 per night
Rating: 7.95

What guests think

At Embassy Suites by Hilton Chicago Naperville, guests applaud the hot made to order breakfast and friendly staff, but report recurring issues with dated rooms, inconsistent housekeeping, maintenance problems (A/C, hot water, elevators), and an occasionally dirty or cold pool.

The location is convenient near the highway and many restaurants, and suites provide useful space for families. Evening reception with two complimentary drinks is appreciated, though snacks and bar service draw mixed feedback. Noise can be an issue during busy events or with nearby pets, and parking may be limited when functions are hosted. Expect a practical, family‑oriented stay with notable perks but trade‑offs in maintenance and modernization.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw mixed feedback: repeated elevator outages, a pool that is often cold and occasionally unclean, and parking constraints during events. Guests like the gym and evening reception, but EV chargers are frequently ICEd and there is no hot tub.

Related guest reviews

10

Shelton

21 Jul 2025

·

Stayed 5 nights

Excellent breakfast, friendly staff, good gym and convenient location.

2

Daniel

13 Nov 2023

·

Stayed 1 night

Vehicle charging should be removed from the listing. There is not signage or policy restricting non-electric vehicles from parking in the vehicle charging locations. The staff did not help in anyway though they admitted that they run into this issue constantly. Do not stay here if you are planning to charge an electric vehicle overnight.

10

Michael

20 Oct 2024

·

Stayed 1 night

Everything was great, though parking was a challenge because of hosting a Major event where they occupied most of the spaces. A suggestion for the future to have information available about parking alternatives.

10

Michelle

23 Aug 2025

·

Stayed 2 nights

Great experience! Lovely kind staff! Really good breakfast. Appreciated free parking. Only one negative, pool needed cleaning really bad.

8

Angela

18 Oct 2025

·

Stayed 1 night

Clerk at front desk was very nice. Didn’t mention that there was a hotel happy hour happening 5-7pm when we checked in at 6:30pm. Walls in room were dinged up. Bedding and towels very clean. Pillows flat. Good black out curtains. GREAT breakfast with great service, including made to order omelets! No hot tub. Pool was cold. Nice work out room w/ a filtered water bottle filler. It took me 10-15 minutes to figure out how to order room service. After scanning the QR code it took me another 10 minutes to find the room service menu. Then the phone didn’t work unless on speaker.

2

Michael

2 Dec 2025

·

Stayed 4 nights

Had to change rooms as nothing worked on the first one. Only 1 elevator working for 7 floors! Bartenders with poor attitudes!

4

Abdul Rahman

9 Nov 2025

·

Stayed 2 nights

Had to request room change as the first room I got was very dirty, secondly out of the three elevators this place has only was working. God knows how they operate a big hotel? There was always a wait and crowded elevators. Was also disappointed with the overall experience although the front office and breakfast staff is nice and try to do their best.

8

Darla

10 Jun 2025

·

Stayed 2 nights

Enjoyed everything about the property. The only suggestion I have is the evening welcome compared to what was talked about on the website and the message when you’re waiting on the phone it was a lot less than that. It was chips, peanuts, and brownies a little disappointed.

6

Ron

5 Dec 2025

·

Stayed 2 nights

I wish I had better things to say about this place, but it really feels like they aren't really trying too hard. They have THREE elevators and only ONE was working - waiting for a part no doubt for the other two. Honestly what keeps me coming back is the breakfast guy, the omeletteer on duty every morning at 6 AM waiting to put a piping hot custom made tailored to perfection start to your day in front of you. If everyone there was as dedicated as that guy to guest satisfaction, the place would be amazing.

8

Dodie

9 May 2025

·

Stayed 4 nights

The hotel was close to the venue we needed to go to. Pool was NOT heated enough to swim/play in. We asked the staff to warm it above 72 degrees and they did. Two days later it was 71 degrees again. Grandchildren didn't even like it so cold.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms and public areas clean, but others reported moldy showers, stained or worn furniture and carpets, musty odors, and inconsistent restocking of toiletries. Pool cleanliness also draws complaints.

Related guest reviews

2

Natalee

23 Aug 2025

·

Stayed 1 night

Hotel was extremely loud — was having a huge party which I understand but it was over the top. Pool had a huge black stain in the bottom that looked like mold or some type of algae. Whole downstairs smelled like vomit. No parking (had to park in a neighboring hotel lot). Ended up leaving at 11:30pm and came home.

2

COLIN

17 Sept 2025

·

Stayed 4 nights

In the bathroom, there was mold all over the shower and stains on the wall behind the toilet. We informed management twice, and they took no action. It's a maintenance issue because the rooms need deep cleaning. But the fact that they were not willing to do it, or offer a room that was in better condition, was a sign of how little they care about their customers. We were with a large group of people, and many ended up changing hotels.

10

Tedi

23 May 2025

·

Stayed 1 night

The staff were outstanding- great customer service. Very clean hotel

2

Nichele

4 May 2024

·

Stayed 1 night

Don't let that Naperville city name fool you. This hotel is horrible. The picture looks different from the actual room. My little brown couch had white stains all on it , white stains on floor and arm rest. Raggedy furniture!! I told front desk for them to send me to another room with white stains all on the floor , dirty mirrors, MILDEW ALL OVER THE SHOWER TILE. DISGUSTING. NAPERVILLE, IL HAS THE MOST RAGGEDY HOTELS IVE EVER SEEN.

6

Julie

23 Jul 2024

·

Stayed 1 night

The carpet was filthy. We had three rooms in our group and all three rooms the carpet was disgusting. The carpet in the hallways were dirty as well.

6

Nieyanna

21 Jun 2025

·

Stayed 1 night

Bathroom was not cleaned well

8

sabrina

13 Jan 2025

·

Stayed 2 nights

The hotel was really nice but the house keeping not so great. Furniture was stained, carpet in bedroom stained and tub was dirty and water went down very slow

4

Yesenia

15 Sept 2024

·

Stayed 1 night

I love embassy suites and have stayed here before however this room smelled like it had a water leak it smelled like water build up , mold couldn’t tell what it was we left the room for dinner and as soon as we opened the door the smell instantly smacks you in the face when opening the door I didn’t know why . Because the hallways smelled really clean.

2

Ashley

9 Nov 2025

·

Stayed 2 nights

I stayed from Nov 7th- 9th and our room was dirty when we got there to top it off we had no hot water in our bathroom the whole time we stayed and no matter how many times I complained nothing happened. I was given no compensation just a sorry. I had my two small children with me one being autistic so it was a horrible time trying to get them a shower. To top it all off the pool was also disgusting had balls of hair and algae. I was room 210

2

Monica

27 Nov 2024

·

Stayed 3 nights

This property needs to change website picture. Our room was so worn out with rips in couch and so dirty. The room was so ripped up and old. They told me at check out it was a pet friendly room. But I had no pet. So disappointed, Which is so sad. Because these properties are usually beautiful.

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AI-generated summary based on recent guest reviews

Rooms

Suites are generally spacious and quiet, but many note dated furniture, uncomfortable sofa sleepers and pillows, and intermittent in-room maintenance issues (A/C noise or failures, weak or lukewarm showers, limited hot water). Some guests encountered noise near elevators or from other rooms and occasional Wi‑Fi or amenity quirks (e.g., cooling-box fridges, no USB ports).

Related guest reviews

6

PETER

21 May 2025

·

Stayed 1 night

Smallest room I’ve ever stayed in at an Embassy suites

4

Loris

19 Aug 2024

·

Stayed 2 nights

We had a room by the elevator and ice machine and resulting noise was awful.

8

Scott

16 Nov 2025

·

Stayed 1 night

The room was fine but needs to be updated. Tables scratched and furniture old and needs a refresh.

6

TRICIA

13 Oct 2025

·

Stayed 3 nights

The rooms were large but the furniture was dated. Water pressure in the shower was really, really weak. I also think the hot water is controlled, showers were lukewarm at best. Cocktail hour was great and the free breakfast was surprisingly good with a made to order omelet bar. Lobby area was nice but they make you sign a form (contract) saying that you won't have large parties or underage drinking in the room?

8

Camille

18 Nov 2025

·

Stayed 1 night

For a quick overnight trip, it sufficed. I was in 502--The room was a little dated...wall paper peeling, mix matched old chairs, frayed carpet. The bathroom was clean and the shower seemed relatively updated. The refrigerator is NOT a refrigerator just FYI- its a "cooling box" at best and does not get cold enough to safely store food. There is no "lobby coffee or tea" after breakfast so you have to make Starbucks run. The coffee in the room is not..coffee, coffee. The breakfast was really good since you could get a fresh omelet and the coffee was hot. Can't ask for more. What I didn't like is that they record your room number giving you the impression that if you wanted to come back to get fruit or yogurt before they closed, you couldn't. I have been to tons of hotels with breakfast buffets and never encountered that. My check in was a breeze.I walked into a group of kids and I was immediately deflated to be honest. But I either was far from them, or they turned out to be well behaved. I also liked the ability to text the front desk with questions. Overall, good location. Near freeway. Near restaurants (that close kinda early) and near other hotels as well.

8

Tim

28 Sept 2025

·

Stayed 3 nights

Great staff re breakfast, bar, check-in and out. Pillows are awful. Sleeper sofa was torture. Good location.

6

Nancy

25 Aug 2024

·

Stayed 2 nights

The lobby is beautiful and the breakfast was very good. The room was average. The WiFi connection in the room was not very good. Kept loosing the connection.

8

Natali

26 Aug 2024

·

Stayed 3 nights

I can say that the sleeping place, which has a sofa in the room, is extremely uncomfortable. Impossibly bad mattress.

6

Michael

21 Aug 2023

·

Stayed 1 night

Our room was clean and the bed was fine. The only negative was that the room’s air conditioning unit was unacceptably loud and kept us from getting much sleep.

8

Jessica

6 Oct 2025

·

Stayed 1 night

Decent hotel over all, but lacking in the way of furniture, pillows and general space. It’s dated and the furniture and pillows in the room were very uncomfortable and old feeling/looking

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Service

Service is often praised as friendly and attentive at breakfast and the front desk, with helpful follow-up texts for some stays. However, responses to issues can be inconsistent, with occasional rudeness, long check-in lines, and missed housekeeping requests.

Related guest reviews

4

Richard

15 Jun 2025

·

Stayed 2 nights

Didn’t provide maid service and had to call to get towels when we returned to room at 10 pm

4

Luvia

21 Nov 2023

·

Stayed 1 night

The staff at the front desk was not personable. Upon check in, there was no mention of the 2 free drink tickets, or the fact that they were only good until 7 pm. I arrived @ 6:45 and the lady at the front desk kept me there, while staring at her computer, until 7 pm. When I went to the bar to retrieve the drinks at 7:02 - the bartender gave me a hard time and I explained to her that they wasted 15 minutes of my time @ check-in.

10

Wendy

4 Aug 2025

·

Stayed 2 nights

Very nice property. Welcoming lobby and great staff. A shout out to Jeffrey. He really helped me out by correcting my reservation so we could really enjoy our time. Would highly recommend.

6

Matt

16 Jun 2024

·

Stayed 1 night

Room not ready upon check in time, slow moving line. Only 1 staff checking guests in. Took 45 min from time we walked in until the time we got checked in and room was ready

2

Michele

17 Sept 2025

·

Stayed 2 nights

The environmental services staff didn’t fully know how to service the room. We were left with no toilet paper or Kleenex. They never restocked the coffee pods and towels. We had to go down during our stay to receive the items. Additionally, at breakfast, the kitchen staff who cleared the tables picked up and threw away my carton of alternative milk Oat Milk when we were still sitting at the table with Coffee. Then they continued to talk about me and look me up and down and while I was still in the restaurant. There were no non-dairy alternatives for a person like me to eat, so the food was limited. Additionally we were kept up all night Saturday night by someone partying- we made phone calls at 11:17 and early a.m. and the partying and screaming continued until 3:30 AM. There was confetti and streamers in the hallway the next morning it’s really unfortunate this hotel doesn’t have a handle on the property.

8

Robert

14 Jul 2025

·

Stayed 2 nights

The staff was very friendly and I appreciated the text messages inquiring about how my stay was going. Also, the hotel had a nice ambience and the breakfast buffet was excellent. Finally, the room was spacious and clean.

4

Shalease

30 Aug 2025

·

Stayed 2 nights

The only staff member that was friendly was the chef and the cooks, I will not stay here again!

10

Verinique

19 Jul 2025

·

Stayed 1 night

The staff, customer service, organization, and atmosphere was amazing!

8

Scott

30 Apr 2025

·

Stayed 5 nights

Ok. Overall stay was great. Housekeeping was average or below. Beds not made, towels replaced, and floor not cleaned. Cart to transport luggage old and noisy. Checkin was good, people friendly and knowledgeable. Breakfast was great with fresh cooked omelets and other items were wonderful. Cocktail hour was a bonus. the man bartender was quiet and rude at times, the lady bartender was wonderful. Overall trip and place was great. Details are lacking.

4

Arpita

16 Jun 2024

·

Stayed 1 night

We were there for a wedding I had booked the reservation but my husband and kids came at 4 to check in. There was a long line and rooms were not ready even though check in starts at 4. There was only one counter open. If you know you are busy wouldn’t you staff more people?

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Location

Convenient setting near the highway with many restaurants and shopping nearby, and easy access to downtown Naperville and Chicago. Several guests described the area as safe and walkable for dining.

Related guest reviews

10

Renae

25 Nov 2024

·

Stayed 2 nights

Spacious, comfortable, clean room, tasty variety hot breakfast, location near interstate, shopping and restaurants. Professional, welcoming staff made our Staycation the perfect vacation!

10

Christiana

1 Jun 2024

·

Stayed 1 night

Check in was easy and smooth. The employee who checked us in was super friendly and helpful. The room was clean and very nice! Very close to Interstate 88, so the location is convenient. Would definitely stay again.

10

Cecilia

17 Aug 2025

·

Stayed 1 night

There were several good restaurants in the area. Within driving distanve from Oakbrook mall.

10

Dylan

8 Aug 2024

·

Stayed 2 nights

We really enjoyed the hospitality. It is in a great location to easily hop on the highway into the city, or down the road to downtown Naperville. Plenty of restaurants near by, and in a quiet safe area.

8

Mark

17 Apr 2024

·

Stayed 1 night

Room was a little "tired" looking. Carpet needs to be replaced. No bathroom fan, got the occasional whiff of some other room's skunk weed. Comfortable nonetheless. Probably the best free breakfast of any hotel I've stayed at.

10

Stephen

24 Sept 2025

·

Stayed 2 nights

Super clean, well-located near highway / restaurants / shopping and very quiet.

10

Jennifer

5 May 2025

·

Stayed 2 nights

Breakfast is fantastic! Love the proximity to many restaurants

10

Kevin

11 Aug 2024

·

Stayed 3 nights

Great location in Naperville. Easy to get to expressway to visit Downtown Chicago. Also convenient to all activities on Naperville.

10

Amber

30 Mar 2024

·

Stayed 1 night

The hotel was in a nice location right off the highway and with lots of restaurant options. It was clean, great breakfast buffet, friendly staff and about 10 minute drive from the Naperville Riverwalk. Would definitely return.

10

jennifer

29 Sept 2024

·

Stayed 1 night

Great location and walkable to bars and restaurants. Clean and modern hotel at a great value. I will Stay here again

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Dining

Dining is a strong point, with frequent praise for the complimentary hot breakfast and made-to-order omelets. The evening reception with two drinks is popular, though snacks and bar/restaurant availability and service are inconsistent.

Related guest reviews

10

MARGARET

2 Sept 2025

·

Stayed 2 nights

Great breakfast Happy hour was limited snacks

10

Melissa

17 Dec 2025

·

Stayed 2 nights

Amenities were great! Free hot breakfast, 2 free drinks per person during reception every night!

8

IFEANYI

21 Apr 2025

·

Stayed 2 nights

The breakfast is not as good as expected. Limited variety. No waffle maker.

10

Dana

19 Sept 2025

·

Stayed 3 nights

This was a great hotel. WE loved everything about it, including the breakfasts and the restaurant IN the hotel. Happy hour was so much fun. WE would 100% stay there again and again. Beds were comfortable. Room was very clean.

10

Penny

24 Sept 2025

·

Stayed 1 night

The breakfast was amazing! I was only disappointed when told at checkin 2 complimentary drinks at 5 and it was actually for 5:30

10

Laura

1 Nov 2025

·

Stayed 2 nights

Great breakfast

8

JOSEPH

25 Aug 2025

·

Stayed 2 nights

Nice breakfast in the AM. 2 Free drinks for Happy hour daily. Place was nice.

10

Teri

21 Jul 2025

·

Stayed 2 nights

Nice hotel with awesome hot made to order breakfast.

8

Darla

10 Jun 2025

·

Stayed 2 nights

Enjoyed everything about the property. The only suggestion I have is the evening welcome compared to what was talked about on the website and the message when you’re waiting on the phone it was a lot less than that. It was chips, peanuts, and brownies a little disappointed.

8

Azzeddine

15 Oct 2024

·

Stayed 2 nights

Everything was excellent except the Breakfast was mediocre.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$139
February	US$142
March	US$146
April	US$157
May	US$174
June	US$201
July	US$230
August	US$195
September	US$187
October	US$200
November	US$167
December	US$146

Su	Mo	Tu	We	Th	Fr	Sa
				1 $157	2 $157	3 $159
4 $149	5 $201	6 $188	7 $257	8 $157	9 $167	10 $269
11 $149	12 $153	13 $215	14 $168	15 $154	16 $177	17 $196
18 $149	19 $265	20 $265	21 $166	22 $177	23 $343	24 $206
25 $149	26 $176	27 $217	28 $175	29 $142	30 $149	31 $149

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $530	17 $199	18 $280	19 $242
20 $148	21	22	23	24 $204	25 $176	26 $228
27 $157	28 $176	29	30 $176

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Suite, 1 King Bed with Sofa Bed

Premium Suite, 1 King Bed (Hearing Accessible)

Suite, 2 Queen Beds (Accessible with Roll-In Shower)

Suite, 1 King Bed (Accessible with Tub)

Premium Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Premium Suite, 2 Queen Beds (Accessible with Tub)

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds

Premium Suite, 1 King Bed (Accessible with Tub)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Accessible with Tub)

Suite, 2 Queen Beds (Hearing Accessible)

Suite, 1 King Bed (Hearing Accessible)

Premium Studio, 1 King Bed with Sofa Bed

Suite, 1 King Bed (Accessible with Roll-In Shower)

Suite, 2 Queen Beds (Accessible with Tub)

Suite, 1 King Bed (Pure Allergy Friendly Suite)

Premium Suite, 2 Queen Beds

Premium Suite, 2 Queen Beds (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 2 Queen Beds (Pure Allergy Friendly Suite)

Studio, 1 King Bed with Sofa Bed (Pure Allergy Friendly Studio)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Chicago Naperville

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Prices for upcoming dates