Hard Rock Hotel Riviera Maya - All Inclusive
359 US$
/nat
Gennemsnit for september
Vælg datoer for at se priser og tilgængelighed
359 US$
/nat
Gennemsnit for september
Gennemsnitlige månedlige priser
På Hard Rock Hotel Riviera Maya - All Inclusive ligger prisen pr. nat i gennemsnit på 354 US$ i den billigste måned (juni) og 595 US$ i den dyreste måned (januar), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 595 US$ |
| februar | 506 US$ |
| marts | 475 US$ |
| april | 412 US$ |
| maj | 374 US$ |
| juni | 354 US$ |
| juli | 363 US$ |
| august | 365 US$ |
| september | 359 US$ |
| oktober | 373 US$ |
| november | 392 US$ |
| december | 472 US$ |
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sep. · 359 US$
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Dyrest: januar (ca. 595 US$)
Billigst: juni (ca. 354 US$)
Om dette overnatningssted
Forkæl dig selv med et besøg i stedets spa, der tilbyder massage, kropsbehandlinger og ansigtsbehandlinger. Efter en dukkert i en af de 6 udendørs swimmingpools, kan du tilbringe resten af dagen på den private strand. Dette overnatningssted...
Faciliteter
Forkæl dig selv med et besøg i stedets spa, der tilbyder massage, kropsbehandlinger og ansigtsbehandlinger. Efter en dukkert i en af de 6 udendørs swimmingpools, kan du tilbringe resten af dagen på den private strand. Dette overnatningssted tilbyder desuden gratis trådløs internetadgang, concierge-tjenester og babysitning (tillægsgebyr).
Forretningsfaciliteter
Gæsterne har blandt andet adgang til et forretningscenter, hurtig indtjekning og hurtig udtjekning. Planlægger du et arrangement i Puerto Aventuras? På dette overnatningssted er der et område på 6685 kvadratmeter til rådighed, bestående af et konferencecenter og mødelokaler. Lufthavnstransport tur-retur er til rådighed mod et tillægsgebyr (døgnet rundt), og gratis parkeringsservice findes desuden på stedet.
Spisning
Spis dig mæt i internationale retter på The Market, som er en af dette overnatningssteds 9 restauranter, eller bliv på værelset, og nyd godt af roomservice døgnet rundt. Du kan også købe en snack på stedets 2 kaffebarer/caféer. Når du har brug for en forfriskende drink, kan du besøge baren i poolen, de 9 barer/lounger eller de 3 barer ved poolen.
Værelser
Føl dig hjemme i et af de 1264 aircondition-afkølede værelser, der desuden indeholder fladskærms-tv. Værelserne har privat balkon. Med gratis Wi-Fi kan du altid komme på nettet, og satellitkanaler sørger for underholdningen. Værelset har et privat badeværelse med separat badekar og bruser og boblebadekar samt brusehoved med spredningseffekt.
Lokation
Hard Rock Hotel Riviera Maya - All Inclusive ligger ved havet i Puerto Aventuras, kun 10 minutters kørsel fra Puerto Aventuras Marina og Ecopark Kantun Chi. Dette overnatningssted med alt inklusive ligger 7,4 km fra Chac Mool Cenote og 12,4 km fra Xpu-ha Strand.
I nærheden
Puerto Aventuras Golfklub(1.4 mil)
Puerto Aventuras Marina(1.8 mil)
CEDAM Museum(1.9 mil)
Oasis Strand(2 mil)
Fatima Bugt(2 mil)
Kantenah Lagoon(2.6 mil)
Chac Mool Cenote(3 mil)
Ecopark Kantun Chi(4.8 mil)
Cenote Cristalino(4.8 mil)
Cenote Azul(5 mil)
Caleta Chac-hal-al(5.1 mil)
Cenote Edens Have(5.5 mil)
Chikinha Cenote(5.7 mil)
Cenote Tajma Ha(7.6 mil)
Xpu-ha Strand(7.7 mil)
Cozumel, Quintana Roo (CZM-Cozumel International)(23.5 mil)
Tulum Intl. Lufthavn (TQO)(55.7 mil)
Cancun, Quintana Roo (CUN-Cancun Intl.)(47.2 mil)
Parkering
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Lokation
Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Quintana Roo, Mexico
Puerto Aventuras Golfklub (1.4 mil)
Puerto Aventuras Marina (1.8 mil)
CEDAM Museum (1.9 mil)
Oasis Strand (2 mil)
Fatima Bugt (2 mil)
Kantenah Lagoon (2.6 mil)
Værelsesmuligheder
7
Deluxe-værelse - 1 kingsize-seng (Heaven, Gold, Pure Wellness)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
7
Suite - 2 soveværelser - ved havet (Rock, Personal Assistant)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 2 Dobbeltsenge
Sover 6
2583 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Deluxe-værelse - 2 dobbeltsenge - delvis havudsigt
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Deluxe-værelse - 1 soveværelse - terrasse (Sky)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
964 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Deluxe-værelse - 2 dobbeltsenge (Heaven, Gold)
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
2
Deluxe-værelse - 1 kingsize-seng
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Værelse - 1 kingsize-seng (Heaven, Rock Royalty)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
8
Suite (Heaven, Rock, Platinum Rooftop)
Værelsesoplysninger
3× Dobbeltsenge
Sover 4
5166 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Deluxe Family Room
Værelsesoplysninger
3× Dobbeltsenge
Sover 5
964 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
7
Suite - 2 soveværelser - ved havet (Rock, Lounge, Personal Assistant)
Værelsesoplysninger
3× Dobbeltsenge
Sover 6
5166 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Deluxe-værelse - 2 soveværelser - terrasse (Grand Sky)
Værelsesoplysninger
3× Dobbeltsenge
Sover 5
1928 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Deluxe-værelse - 1 soveværelse - terrasse (Heaven, Sky)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
964 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Deluxe-værelse - 2 dobbeltsenge (Gold)
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Deluxe-værelse - 1 kingsize-seng (Heaven, Diamond)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Deluxe-værelse - 1 kingsize-seng (Heaven - Swim Up)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
484 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Privat pool
5
Værelse - 1 kingsize-seng - delvis havudsigt (Rock Royalty)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Værelse - 1 kingsize-seng (Diamond)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Deluxe-værelse - 1 kingsize-seng (Gold)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
2
Deluxe-værelse - 2 dobbeltsenge
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
7
Suite - 2 soveværelser - ved havet (Heaven, Rock)
Værelsesoplysninger
3× Dobbeltsenge
Sover 4
2583 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Deluxe-værelse - 1 kingsize-seng (Gold, Pure Wellness)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Deluxe-værelse - 1 kingsize-seng (Heaven, Gold)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Deluxe-værelse - 2 dobbeltsenge (Gold, Pure Wellness)
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
7
Dobbeltværelse - delvis havudsigt (Rock Royalty)
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
482 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
1
Deluxe-værelse - 2 dobbeltsenge (Heaven)
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
2
Deluxe-værelse - 1 kingsize-seng (Heaven)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
Gæsteanmeldelser
7.9
God
Baseret på 1.004 verificerede anmeldelser
Hvem overnatter her?
Par
39%
Familie
55%
Gruppe
5%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
På Hard Rock Hotel Riviera Maya - All Inclusive roser rejsende de familievenlige pools, laguner og livlig underholdning, samt mange venlige og hårdtarbejdende medarbejdere. Gentagne klager går på slidte værelser, vedligeholdelsesproblemer (AC, lækager, skimmel), lange ventetider ved middagen og påtrængende salg af medlemskaber.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
På Hard Rock Hotel Riviera Maya - All Inclusive roser rejsende de familievenlige pools, laguner og livlig underholdning, samt mange venlige og hårdtarbejdende medarbejdere. Gentagne klager går på slidte værelser, vedligeholdelsesproblemer (AC, lækager, skimmel), lange ventetider ved middagen og påtrængende salg af medlemskaber.
Mange gæster har svært ved at finde liggestole ved poolen eller stranden, og der er hyppige rapporter om områder, der er reserveret til medlemmer. Feedbacken vedrørende maden er blandet: flere specialrestauranter roses, men buffeterne er ofte middelmådige, og reservationssystemerne og tilgængeligheden frustrerer større grupper. De beskyttede bugter er rolige og børnevenlige, men nogle savner en ægte åben strand. Beliggenheden er praktisk i forhold til at besøge Xcaret og Tulum. Forvent et livligt, familieorienteret ophold med masser at lave, men med ujævn vedligeholdelse og problemer med mange mennesker.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Stort resort med flere pools, rolige laguner og en populær vandpark samt daglig underholdning. Dog er liggestole knappe og ofte reserveret til medlemmer, og der nævnes løbende vedligeholdelse (defekte elevatorer, lukninger, renoveringer) og lejlighedsvise driftsforstyrrelser.
Relaterede gæsteanmeldelser
6
Katie
2. aug. 2025
·
Overnattede 4 nætter
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
4
Juliana
2. jan. 2026
·
Overnattede 1 nat
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
8
Cindy
16. jun. 2025
·
Overnattede 1 nat
Ambiente muy padre No me gustó elevadores descompuestos y llevando carriola
Ambiente muy padre No me gustó elevadores descompuestos y llevando carriola
8
Mary
15. nov. 2024
·
Overnattede 5 nætter
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
8
jose
15. aug. 2025
·
Overnattede 5 nætter
They had good night show and pool entertainment for the entire family.
They had good night show and pool entertainment for the entire family.
2
Julio
2. jan. 2026
·
Overnattede 1 nat
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
10
Nino
27. mar. 2023
·
Overnattede 7 nætter
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
8
Sandra
1. jan. 2025
·
Overnattede 6 nætter
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
6
Peter
11. feb. 2024
·
Overnattede 7 nætter
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
8
Alexa
29. mar. 2024
·
Overnattede 4 nætter
Excellent property for kids! Beaches are clean and safe. The coves kept out large waves so kids could still play & snorkel. Only frustration was the long lines to make reservations for every thing—restaurants, activities & beach chairs fill up very quickly!
Excellent property for kids! Beaches are clean and safe. The coves kept out large waves so kids could still play & snorkel. Only frustration was the long lines to make reservations for every thing—restaurants, activities & beach chairs fill up very quickly!
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Feedbacken er blandet: mange beskriver rene eller pletfrie rum, men andre rapporterer om muggen eller skimmellugt, lækager, plettede sengetøj og lejlighedsvise skadedyr, samt ujævn rengøring.
Relaterede gæsteanmeldelser
6
Alexander
7. jan. 2025
·
Overnattede 7 nætter
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
10
Gabriela
23. apr. 2025
·
Overnattede 4 nætter
Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
6
Shannon
18. nov. 2025
·
Overnattede 7 nætter
I had a great time at your facility, except when I walk into my room, I could smell the mold and my clothes end up getting mold on them while I was there and the other thing I did not like your excursion planner cause I did cancel with them and they still charge me so I’m having a huge problem with that situation so I will never visit your facility ever again because of that situation
I had a great time at your facility, except when I walk into my room, I could smell the mold and my clothes end up getting mold on them while I was there and the other thing I did not like your excursion planner cause I did cancel with them and they still charge me so I’m having a huge problem with that situation so I will never visit your facility ever again because of that situation
4
William
14. apr. 2025
·
Overnattede 10 nætter
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
2
Stephanie
4. jul. 2024
·
Overnattede 5 nætter
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
10
Ashley
26. nov. 2024
·
Overnattede 9 nætter
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
2
Ivis
22. jul. 2024
·
Overnattede 3 nætter
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
6
Soledad
6. jan. 2025
·
Overnattede 7 nætter
Las habitaciones están ya un poco viejas y la limpieza deja mucho que desear. La primera vez que entramos habían uñas en la bañera y el inodoro tenía caca sin limpiar. No nos lo podíamos creer un hotel con ese precio y el mal servicio que nos daban. Mala comunicación para la cena de Navidad, que casi nos quedamos sin cena porque era con reserva a parte y tuvimos que pagar una botella por cara para que nos dieran mesa en un todo incluido… Y otro sin fin de problemas, que en un todo incluido de esa categoría no debería pasar. No obstante, el servicio de animación, la comida y la bebida, si estaban a la altura. A pesar de todos los problemas, finalmente lo pasamos bien.
Las habitaciones están ya un poco viejas y la limpieza deja mucho que desear. La primera vez que entramos habían uñas en la bañera y el inodoro tenía caca sin limpiar. No nos lo podíamos creer un hotel con ese precio y el mal servicio que nos daban. Mala comunicación para la cena de Navidad, que casi nos quedamos sin cena porque era con reserva a parte y tuvimos que pagar una botella por cara para que nos dieran mesa en un todo incluido… Y otro sin fin de problemas, que en un todo incluido de esa categoría no debería pasar. No obstante, el servicio de animación, la comida y la bebida, si estaban a la altura. A pesar de todos los problemas, finalmente lo pasamos bien.
8
Luis
18. nov. 2024
·
Overnattede 3 nætter
Términos generales falta mantenimiento y la limpieza es superficial
Términos generales falta mantenimiento y la limpieza es superficial
4
Gurpreet Singh
14. sep. 2025
·
Overnattede 3 nætter
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
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Værelser
Værelserne er generelt slidte, og nogle føles små eller støjende. Flere gæster nævner svag eller upålidelig AC og slid. Andre nød komfortable senge eller god udsigt fra visse værelser.
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2
Maria
15. jul. 2025
·
Overnattede 4 nætter
Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.
Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.
6
Katie
2. aug. 2025
·
Overnattede 4 nætter
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
10
Elaf
10. aug. 2024
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Overnattede 4 nætter
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
4
Breanna Lanae
6. aug. 2024
·
Overnattede 3 nætter
No AC the whole trip! Asked for additional fans in our room and none were provided.
No AC the whole trip! Asked for additional fans in our room and none were provided.
6
Heidi
31. jan. 2023
·
Overnattede 5 nætter
The beach was nice, we were able to snorkel and see a lot of fish. The lagoon made it easy for kids to swim with no waves or rocks. The pool was nice as well. The music was fun along with the foam party. The buffet was not great. Not many dinner options unless you want the buffet. Zen was amazing so we did enjoy that. The room was pretty small and the elevator was not in service the entire time we were there. You can tell this property use to be really neat but it is showing its age. The shows were really good especially the Michael Jackson show. My kids loved it but me and my husband were a bit disappointed probably because it just seemed a little old and outdated.
The beach was nice, we were able to snorkel and see a lot of fish. The lagoon made it easy for kids to swim with no waves or rocks. The pool was nice as well. The music was fun along with the foam party. The buffet was not great. Not many dinner options unless you want the buffet. Zen was amazing so we did enjoy that. The room was pretty small and the elevator was not in service the entire time we were there. You can tell this property use to be really neat but it is showing its age. The shows were really good especially the Michael Jackson show. My kids loved it but me and my husband were a bit disappointed probably because it just seemed a little old and outdated.
10
Lauren
9. maj 2025
·
Overnattede 8 nætter
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
8
Dietra
21. jun. 2025
·
Overnattede 7 nætter
Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.
Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.
10
ARCELIA
31. maj 2023
·
Overnattede 5 nætter
First time visiting Hard Rock and the level of attention and service is in a category of its own. My only complaint is when you get a double room they’d are only full size beds not even queen as they state. Also the check in could have been more pleasant. No hot hand towel and champagne just basic check in.
First time visiting Hard Rock and the level of attention and service is in a category of its own. My only complaint is when you get a double room they’d are only full size beds not even queen as they state. Also the check in could have been more pleasant. No hot hand towel and champagne just basic check in.
8
Harpreet
10. jul. 2022
·
Overnattede 8 nætter
Started a bit rough, AC in room was broken, partial Oceanview was really non existent
Started a bit rough, AC in room was broken, partial Oceanview was really non existent
6
Daniel Lauren
17. mar. 2023
·
Overnattede 8 nætter
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
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Service
Stemningen omkring servicen er blandet – adskillige anmeldelser roser venlige og hårdtarbejdende medarbejdere, men andre nævner langsom eller unødvendig hjælp fra receptionen, dårlig problemløsning og aggressiv henvendelse vedrørende medlemskaber, der forstyrrer opholdet.
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10
Masumi
18. sep. 2025
·
Overnattede 2 nætter
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
8
Darwing
17. mar. 2024
·
Overnattede 4 nætter
Todo estuvo bien, salvo el hecho que luego de hacer el check-in te envían donde el equipo Legendary que según te van a explicar todo sobre el hotel, los restaurantes, las actividades, pero lo que realmente hacen es invitarte a un desayuno con los vendedores del programa de fidelidad del hotel (no se si llamarlo así) y allí es donde comienza el acoso de estas personas que tratan de convencerte de afiliarte a un programa con el cual vas a gozar de descuentos garantizados en estadías en hoteles Hard Rock en todo el mundo. Para envolverte te dicen de entrada que tenés de cortesía un bolso (que nunca recibí), un tratamiento de spa (que tampoco canjeé), un día de alquiler de una cama balinesa a la orilla de la playa y luego te ofrecen hacer reservación en los restaurantes a la carta pero en medio de todo esto uno no sabe si es amabilidad o sólo la manera de llegarte para asistir a un desayuno privado con los vendedores del programa Legendary. En el desayuno el vendedor es de lo más amable, te cuenta aspectos personales de su vida para crear un vínculo y luego después de comer te hacen un recorrido por la habitación más lujosa del hotel para después pasar a otra sala donde sacan los precios. Comienzan con precios ridículos de 99,000 a 199,000 dólares la membresía y cuando uno les dice que en realidad no estás allí para comprar nada, ni que estas vacaciones no veniste con la idea de salir endeudados empiezan a bajar los precios hasta llegar a 12,000 dólares por la membresía. Estafa
Todo estuvo bien, salvo el hecho que luego de hacer el check-in te envían donde el equipo Legendary que según te van a explicar todo sobre el hotel, los restaurantes, las actividades, pero lo que realmente hacen es invitarte a un desayuno con los vendedores del programa de fidelidad del hotel (no se si llamarlo así) y allí es donde comienza el acoso de estas personas que tratan de convencerte de afiliarte a un programa con el cual vas a gozar de descuentos garantizados en estadías en hoteles Hard Rock en todo el mundo. Para envolverte te dicen de entrada que tenés de cortesía un bolso (que nunca recibí), un tratamiento de spa (que tampoco canjeé), un día de alquiler de una cama balinesa a la orilla de la playa y luego te ofrecen hacer reservación en los restaurantes a la carta pero en medio de todo esto uno no sabe si es amabilidad o sólo la manera de llegarte para asistir a un desayuno privado con los vendedores del programa Legendary. En el desayuno el vendedor es de lo más amable, te cuenta aspectos personales de su vida para crear un vínculo y luego después de comer te hacen un recorrido por la habitación más lujosa del hotel para después pasar a otra sala donde sacan los precios. Comienzan con precios ridículos de 99,000 a 199,000 dólares la membresía y cuando uno les dice que en realidad no estás allí para comprar nada, ni que estas vacaciones no veniste con la idea de salir endeudados empiezan a bajar los precios hasta llegar a 12,000 dólares por la membresía. Estafa
8
Mario
11. sep. 2025
·
Overnattede 1 nat
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
4
Natalia
19. apr. 2025
·
Overnattede 3 nætter
El check in fue terrible, me querían cobrar una tarifa más alta que la que había reservado, de $32 mil a $45 mil MXN. $13000 adicionales sin razón alguna. Tuve que reclamar y me tuvieron esperando casi 3 horas en recepción. Me tuve que comunicar a hoteles.com para que me ayudaran con la situación. Aún así, la supervisora de recepción, alejandra Jiménez, fue déspota e incomprensiva hacia mi situación. Lástima que esto haya sido así, el hotel está padre, pero realmente fue una situación innecesaria para nosotros que buscábamos tener unas vacaciones felices y sobre todo, en paz.
El check in fue terrible, me querían cobrar una tarifa más alta que la que había reservado, de $32 mil a $45 mil MXN. $13000 adicionales sin razón alguna. Tuve que reclamar y me tuvieron esperando casi 3 horas en recepción. Me tuve que comunicar a hoteles.com para que me ayudaran con la situación. Aún así, la supervisora de recepción, alejandra Jiménez, fue déspota e incomprensiva hacia mi situación. Lástima que esto haya sido así, el hotel está padre, pero realmente fue una situación innecesaria para nosotros que buscábamos tener unas vacaciones felices y sobre todo, en paz.
8
Ashley
31. dec. 2024
·
Overnattede 5 nætter
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
10
Adrian
21. sep. 2025
·
Overnattede 2 nætter
Hicimos un viaje familiar para celebrar el Cumpleaños de 4 miembros de la familia y grito de independencia, nos hospedamos del 14 al 16; ahí se encontraban también una amiga de mi hermanita y su familia. La verdad es que a nosotros nos consintieron desde que llegamos. Un trato súper amable y todos muy serviciales. La comida y las bebidas todas siempre de calidad y variadas. Los restaurantes de especialidad excelentes! La vista de nuestra habitación fue magnífica. Solo pequeños detalles como que en nuestra habitación no dejaron las sales del baño para la tina y en la de mis hermanas si, a nosotros nos dejaron batas de baño y a ellas no, entre otras cosas que realmente son detalles. Ya estamos planeando nuestro regreso el próximo año. Quiero hacer mención especial por su trato y cordialidad pero sobre todo parara agradecerles infinitamente las atenciones: Al equipo de Pool Concierge: David Marco Demian Sara Bryan Salgado Aaron Erik Concierge Enrique A la Mesera Seli del área de Piscina siempre servicial en todo momento. Al chef Edwin del Restaurante Asiático que junto con el mesero Alex o “El tatuado” hicieron de nuestra cena inolvidable! Aunque en un inicio se les pasó por alto la mención que hicimos del motivo del viaje (4 cumpleaños) al final nos sorprendieron Enormemente! GRACIAS Muchas gracias a todos chidos! Sin duda están haciendo un gran trabajo!
Hicimos un viaje familiar para celebrar el Cumpleaños de 4 miembros de la familia y grito de independencia, nos hospedamos del 14 al 16; ahí se encontraban también una amiga de mi hermanita y su familia. La verdad es que a nosotros nos consintieron desde que llegamos. Un trato súper amable y todos muy serviciales. La comida y las bebidas todas siempre de calidad y variadas. Los restaurantes de especialidad excelentes! La vista de nuestra habitación fue magnífica. Solo pequeños detalles como que en nuestra habitación no dejaron las sales del baño para la tina y en la de mis hermanas si, a nosotros nos dejaron batas de baño y a ellas no, entre otras cosas que realmente son detalles. Ya estamos planeando nuestro regreso el próximo año. Quiero hacer mención especial por su trato y cordialidad pero sobre todo parara agradecerles infinitamente las atenciones: Al equipo de Pool Concierge: David Marco Demian Sara Bryan Salgado Aaron Erik Concierge Enrique A la Mesera Seli del área de Piscina siempre servicial en todo momento. Al chef Edwin del Restaurante Asiático que junto con el mesero Alex o “El tatuado” hicieron de nuestra cena inolvidable! Aunque en un inicio se les pasó por alto la mención que hicimos del motivo del viaje (4 cumpleaños) al final nos sorprendieron Enormemente! GRACIAS Muchas gracias a todos chidos! Sin duda están haciendo un gran trabajo!
4
Un Tal
23. apr. 2024
·
Overnattede 1 nat
Pésimo servicio , elevadores sin funcionar , mala organización , siempre estaba lleno para reservar cenas o comidas , personal grosero en barras, meseros en restaurantes con mala actitud.
Pésimo servicio , elevadores sin funcionar , mala organización , siempre estaba lleno para reservar cenas o comidas , personal grosero en barras, meseros en restaurantes con mala actitud.
10
Israel
24. nov. 2025
·
Overnattede 7 nætter
Excelente servicio, todo el personal muy amable y atento
Excelente servicio, todo el personal muy amable y atento
2
Jose
8. mar. 2024
·
Overnattede 4 nætter
Terrible stay. Overpriced for what is offered. Harassed every single second to go to a “breakfast” to be offered pre-paid vacation program. Restaurants have nothing to do with what they publish in their website, and once there, they prioritize reservations for “vacation club members”. Alcohol offering is of very low quality. Strongly advise not to book at this hotel.
Terrible stay. Overpriced for what is offered. Harassed every single second to go to a “breakfast” to be offered pre-paid vacation program. Restaurants have nothing to do with what they publish in their website, and once there, they prioritize reservations for “vacation club members”. Alcohol offering is of very low quality. Strongly advise not to book at this hotel.
2
Natalia
2. jul. 2025
·
Overnattede 7 nætter
Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.
Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.
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Lokation
Beskyttede bugter byder på roligt, badevenligt vand, men flere savner en ægte strand, man kan gå langs. Resortet er stort, og nogle anmeldere fandt det praktisk i forhold til at besøge Xcaret og Tulum.
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10
Mayra
11. maj 2025
·
Overnattede 4 nætter
El hotel es muy grande, pero te transportan en carritos de golf, lo único malo es que si te toca en un edificio ubicado en medio, el carrito ya viene lleno y ya no hay espacio, por lo tanto tienes que caminar. La limpieza del lugar es muy buena, por ejemplo los baños de todas las áreas siempre están limpios y con los insumos correspondientes. La calidad de los alimentos es muy buena en todos los restaurantes. La playa es una caleta pero puedes nadar muy bien. El servicio y atención es muy bueno, todos son amables y en cualquier área que estés se acercan los meseros a ofrecerte algo. Y lo que más me gustó fue que hay música en vivo en varios espacios, tocan rock “antiguo” en inglés y los shows son espectaculares en especial el show de fuego y acrobacias en la alberca. En general lo recomiendo ampliamente y seguramente regresaré.
El hotel es muy grande, pero te transportan en carritos de golf, lo único malo es que si te toca en un edificio ubicado en medio, el carrito ya viene lleno y ya no hay espacio, por lo tanto tienes que caminar. La limpieza del lugar es muy buena, por ejemplo los baños de todas las áreas siempre están limpios y con los insumos correspondientes. La calidad de los alimentos es muy buena en todos los restaurantes. La playa es una caleta pero puedes nadar muy bien. El servicio y atención es muy bueno, todos son amables y en cualquier área que estés se acercan los meseros a ofrecerte algo. Y lo que más me gustó fue que hay música en vivo en varios espacios, tocan rock “antiguo” en inglés y los shows son espectaculares en especial el show de fuego y acrobacias en la alberca. En general lo recomiendo ampliamente y seguramente regresaré.
8
Maria Amelia
19. maj 2024
·
Overnattede 5 nætter
Si nos gustó…. Solo está lejos del aeropuerto
Si nos gustó…. Solo está lejos del aeropuerto
8
Hector
20. jul. 2025
·
Overnattede 3 nætter
Gran variedad de bebidas, comidas muy regulares. Diversas actividades, buenos conciertos. Área de Solo Adultos muy cómoda. Traslado de los aeropuertos un poco caro.
Gran variedad de bebidas, comidas muy regulares. Diversas actividades, buenos conciertos. Área de Solo Adultos muy cómoda. Traslado de los aeropuertos un poco caro.
10
Katrina
22. mar. 2023
·
Overnattede 6 nætter
We liked the wildlife on the property. Our kids enjoyed seeing the spider monkeys, iguanas and agoutis. The staff was very hard working across all elements: food, bar, pool, etc. The small beach inlet was excellent for easy snorkeling. The only drawback is there was no beach to walk along or past the property. We did miss that, but so many other parts of the resort - the restaurant choices & food quality, the pools, the shows - made up for this.
We liked the wildlife on the property. Our kids enjoyed seeing the spider monkeys, iguanas and agoutis. The staff was very hard working across all elements: food, bar, pool, etc. The small beach inlet was excellent for easy snorkeling. The only drawback is there was no beach to walk along or past the property. We did miss that, but so many other parts of the resort - the restaurant choices & food quality, the pools, the shows - made up for this.
10
Saurabh
18. maj 2023
·
Overnattede 2 nætter
It has beach next to the pool.
It has beach next to the pool.
8
John
18. feb. 2025
·
Overnattede 5 nætter
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
10
Nino
27. mar. 2023
·
Overnattede 7 nætter
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
8
Gerardo
25. feb. 2023
·
Overnattede 1 nat
need a bigger beach, to many people. to small beaches o caletas
need a bigger beach, to many people. to small beaches o caletas
6
Daniel Lauren
17. mar. 2023
·
Overnattede 8 nætter
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
10
IRENE
12. maj 2023
·
Overnattede 3 nætter
All the staff were extremely friendly, polite and professional. I highly recommend to stay here. It’s very close to some of the Xcaret parks and Tulum.
All the staff were extremely friendly, polite and professional. I highly recommend to stay here. It’s very close to some of the Xcaret parks and Tulum.
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Spisning
Maden er ujævn: flere specialrestauranter får stærke roser, mens buffeter og snacks ved poolen ofte er gennemsnitlige eller kolde, og det kan involvere lange køer eller begrænset tilgængelighed at få reservationer eller pladser. Nogle gæster nævner udvandede drikkevarer eller mangel på varer.
Relaterede gæsteanmeldelser
8
Neil Thomas
1. apr. 2024
·
Overnattede 6 nætter
Overall we had a good time. Dinner reservations not so much. Being the first time to an all inclusive we didn’t know the process. Ask for a list of daily activities and events at check in. This resort you must wait on line to make dinner reservations in the lobby. Be there by 10 am the line forms quickly and they start taking reservations at 11 am.(they close out quickly). You only need reservations for Toro steak house, Zen and the dinner buffet show. Wait times for other restaurants could be 1-2 hours depending on what time you go. Breakfast is buffet style in all restaurants. Prepare for a 15-30 min wait time. Wait service wasn’t at times the best. The pool service was great the staff got you drinks without hesitation. The blue pool is more for teenagers and adults where the red pool is more suitable for younger kids. Wake up early to claim your spot. The Hard Rock Resort in Rivera Maya was overall a good and relaxing time. We now know what to expect when traveling to all-inclusive resorts.
Overall we had a good time. Dinner reservations not so much. Being the first time to an all inclusive we didn’t know the process. Ask for a list of daily activities and events at check in. This resort you must wait on line to make dinner reservations in the lobby. Be there by 10 am the line forms quickly and they start taking reservations at 11 am.(they close out quickly). You only need reservations for Toro steak house, Zen and the dinner buffet show. Wait times for other restaurants could be 1-2 hours depending on what time you go. Breakfast is buffet style in all restaurants. Prepare for a 15-30 min wait time. Wait service wasn’t at times the best. The pool service was great the staff got you drinks without hesitation. The blue pool is more for teenagers and adults where the red pool is more suitable for younger kids. Wake up early to claim your spot. The Hard Rock Resort in Rivera Maya was overall a good and relaxing time. We now know what to expect when traveling to all-inclusive resorts.
8
Gustavo
28. apr. 2025
·
Overnattede 4 nætter
I like the quality of the food. I did not like the speed of the roomservice
I like the quality of the food. I did not like the speed of the roomservice
6
Thomas
12. jul. 2025
·
Overnattede 4 nætter
Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.
Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.
6
Katie
2. aug. 2025
·
Overnattede 4 nætter
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
8
Stefanie R
28. feb. 2023
·
Overnattede 7 nætter
Overall, my family had a great time. The view from our room was gorgeous! We got to see all the wedding parties. The pool is right next to the beach making it very convenient to go back and forth and the water park is also very close. My kids loved being able to snorkel in the private beach area and schools of fish were everywhere! The pool games led by the entertainers were a lot of fun. We thought there could have been more water sport activities run by them. The shows at night were great, especially reverb and the circus. There was always something live to see, but we missed quite a few shows because almost every night we had problems with the restaurants. We could only make reservations at 2 places and it wasn’t until our 5th night that we were able to get our first reservation. We were consistently told the wait time would be an hour and a half whether we were just by ourselves as 4 people or with friends. Restaurants were closed repeatedly leaving us only two options outside of the buffet. We never even had a Mexican dinner because every time we went it was closed. We finally just ordered in one night! Once we were sat down, the service was usually very good, the staff works very hard, and the food was delicious, but it’s not the frustration we wanted every night.
Overall, my family had a great time. The view from our room was gorgeous! We got to see all the wedding parties. The pool is right next to the beach making it very convenient to go back and forth and the water park is also very close. My kids loved being able to snorkel in the private beach area and schools of fish were everywhere! The pool games led by the entertainers were a lot of fun. We thought there could have been more water sport activities run by them. The shows at night were great, especially reverb and the circus. There was always something live to see, but we missed quite a few shows because almost every night we had problems with the restaurants. We could only make reservations at 2 places and it wasn’t until our 5th night that we were able to get our first reservation. We were consistently told the wait time would be an hour and a half whether we were just by ourselves as 4 people or with friends. Restaurants were closed repeatedly leaving us only two options outside of the buffet. We never even had a Mexican dinner because every time we went it was closed. We finally just ordered in one night! Once we were sat down, the service was usually very good, the staff works very hard, and the food was delicious, but it’s not the frustration we wanted every night.
10
Vijaykumar
9. apr. 2023
·
Overnattede 4 nætter
The drinks were quite watered down, other than that the rooms were dated to some degree with some wood chipping. Most pool side restaurants closed at 5 which was early, we thought.
The drinks were quite watered down, other than that the rooms were dated to some degree with some wood chipping. Most pool side restaurants closed at 5 which was early, we thought.
4
Verenice
17. jun. 2024
·
Overnattede 2 nætter
The club is not open Sunday-Wednesday even though it’s adults only resort. Dining was very limited. Most places were reserved ahead of time which I felt was unfair since it’s an all inclusive. Not many restaurants to eat, food was very average.
The club is not open Sunday-Wednesday even though it’s adults only resort. Dining was very limited. Most places were reserved ahead of time which I felt was unfair since it’s an all inclusive. Not many restaurants to eat, food was very average.
10
Johndrett Diaz
11. aug. 2025
·
Overnattede 7 nætter
Unique customer service. Didn't like the food at "The Market" buffet that much.
Unique customer service. Didn't like the food at "The Market" buffet that much.
8
Charla
14. mar. 2025
·
Overnattede 7 nætter
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
4
Albert
27. aug. 2025
·
Overnattede 6 nætter
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
8
pedro
for 3 uger siden
·
Overnattede 7 nætter
O hotel em si é excelente (estrutura ótima, boas piscinas, contato com o mar em área privada, quarto de bom tamanho e confortável). Viajei com um bebê de 6 meses e o staff foi muito prestativo (principalmente nos restaurantes para cozinhar comida sem sal) O chuveiro poderia ter uma pressão melhor (porém os prédios não são altos) Retiro uma estrela por múltiplos problemas no check in: - após uma viagem de 24 horas, o check in foi extremamente demorado. O sistema era lento, os dados de todos hóspedes eram coletados, ao mesmo tempo que um funcionário do hotel fazia uma apresentação do hotel (e também oferecia descontos em passeios em troca de participar de um café da manhã com funcionários) - viajei com minha mãe e minha sogra, ambas idosas. Acabamos sendo colocados em prédios distantes dos outros - embora a reserva tenha sido feita no mesmo momento, os funcionários disseram que não tinham como saber que a reserva era para a mesma família (algo estranho na minha opinião). Após a solicitação de ficarmos próximos por motivos de segurança, minha mãe ficou no quarto em frente ao nosso, porém minha sogra de 76 anos ficou muito distante (em um quarto no segundo andar, sem acesso fácil a elevador, longe dos nossos, onde ela facilmente poderia se perder). A situação foi resolvida apenas após conseguirmos falar com outro atendente no setor de check in (e se conseguiu um quarto no mesmo corredor em que estávamos). O tempo levado para resolução de tudo isso foi mais de 2 horas
O hotel em si é excelente (estrutura ótima, boas piscinas, contato com o mar em área privada, quarto de bom tamanho e confortável). Viajei com um bebê de 6 meses e o staff foi muito prestativo (principalmente nos restaurantes para cozinhar comida sem sal) O chuveiro poderia ter uma pressão melhor (porém os prédios não são altos) Retiro uma estrela por múltiplos problemas no check in: - após uma viagem de 24 horas, o check in foi extremamente demorado. O sistema era lento, os dados de todos hóspedes eram coletados, ao mesmo tempo que um funcionário do hotel fazia uma apresentação do hotel (e também oferecia descontos em passeios em troca de participar de um café da manhã com funcionários) - viajei com minha mãe e minha sogra, ambas idosas. Acabamos sendo colocados em prédios distantes dos outros - embora a reserva tenha sido feita no mesmo momento, os funcionários disseram que não tinham como saber que a reserva era para a mesma família (algo estranho na minha opinião). Após a solicitação de ficarmos próximos por motivos de segurança, minha mãe ficou no quarto em frente ao nosso, porém minha sogra de 76 anos ficou muito distante (em um quarto no segundo andar, sem acesso fácil a elevador, longe dos nossos, onde ela facilmente poderia se perder). A situação foi resolvida apenas após conseguirmos falar com outro atendente no setor de check in (e se conseguiu um quarto no mesmo corredor em que estávamos). O tempo levado para resolução de tudo isso foi mais de 2 horas
10
Emma
4. aug. 2026
·
Overnattede 1 nat
Todo Super! Me encanta hard rock, lo recomiendo
Todo Super! Me encanta hard rock, lo recomiendo
4
Ali
2. aug. 2026
·
Overnattede 3 nætter
Very old rooms, breaking apart. Terrible terrible food. Bad location, nothing around if you want to get out of the resort to eat or party. Definitely don’t recommend this resort to anyone.
Very old rooms, breaking apart. Terrible terrible food. Bad location, nothing around if you want to get out of the resort to eat or party. Definitely don’t recommend this resort to anyone.
10
Rossana
24. jul. 2026
·
Overnattede 4 nætter
Todo excelente buena atención
Todo excelente buena atención
10
ROSSANA
24. jul. 2026
·
Overnattede 3 nætter
Me encantó la estadía, repetimos a las próximas vacaciones
Me encantó la estadía, repetimos a las próximas vacaciones
Overnatningsstedets retninglinjer
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Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
september 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
oktober 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-09-16: 332.5638647302246USD
- 2026-09-17: 348.4478365331726USD
- 2026-09-18: 398.0905048861084USD
- 2026-09-19: 398.0905048861084USD
- 2026-09-20: 327.02269760766603USD
- 2026-09-21: 332.5638647302246USD
- 2026-09-22: 307.5023173735657USD
- 2026-09-23: 332.5638647302246USD
- 2026-09-24: 320.6987937103577USD
- 2026-09-25: 363.339933258728USD
- 2026-09-26: 363.339933258728USD
- 2026-09-27: 332.5638647302246USD
- 2026-09-28: 333.1508035159607USD
- 2026-09-29: 332.5638647302246USD
- 2026-09-30: 332.5638647302246USD
- 2026-10-01: 363.339933258728USD
- 2026-10-02: 387.85519302157593USD
- 2026-10-03: 414.15409823477177USD
- 2026-10-04: 369.30532935748295USD
- 2026-10-05: 362.35520102642823USD
- 2026-10-06: 362.9978119871521USD
- 2026-10-07: 362.35520102642823USD
- 2026-10-08: 378.2319949703369USD
- 2026-10-09: 410.59153421685795USD
- 2026-10-10: 416.9500318933411USD
- 2026-10-11: 383.198408160553USD
- 2026-10-12: 362.9978119871521USD
- 2026-10-13: 327.40329920648196USD
- 2026-10-14: 362.35520102642823USD
- 2026-10-15: 378.2319949703369USD
- 2026-10-16: 454.369681651001USD
- 2026-10-17: 420.1155377575684USD
- 2026-10-18: 362.35520102642823USD
- 2026-10-19: 355.3979298502808USD
- 2026-10-20: 356.0259049813538USD
- 2026-10-21: 355.3979298502808USD
- 2026-10-22: 398.0905048861084USD
- 2026-10-23: 511.9325747376404USD
- 2026-10-24: 538.0618723938294USD
- 2026-10-25: 412.7163205482788USD
- 2026-10-26: 362.9978119871521USD
- 2026-10-27: 383.198408160553USD
- 2026-10-28: 362.35520102642823USD
- 2026-10-29: 393.8195036879883USD
- 2026-10-30: 458.46652347906496USD
- 2026-10-31: 533.6287566232605USD
- 2026-11-01: 385.1803375901184USD
- 2026-11-02: 401.0660600903931USD
- 2026-11-03: 369.30532935748295USD
- 2026-11-04: 376.2554226745911USD
- 2026-11-05: 398.79235944436647USD
- 2026-11-06: 412.4569722463074USD
- 2026-11-07: 427.97816454922486USD
- 2026-11-08: 376.91182913024903USD
- 2026-11-09: 369.30532935748295USD
- 2026-11-10: 369.94986608526614USD
- 2026-11-11: 398.0905048861084USD
- 2026-11-12: 506.30972007781986USD
- 2026-11-13: 420.1155377575684USD
- 2026-11-14: 420.1155377575684USD
- 2026-11-15: 369.94986608526614USD
- 2026-11-16: 369.94986608526614USD
Dette overnatningssted tilbyder transport fra lufthavnen (tillægsgebyrer kan forekomme). Gæster skal kontakte overnatningsstedet med ankomstoplysninger inden afrejse ved hjælp af oplysningerne på reservationsbekræftelsen. Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer.
Indtjekning skal udføres af en person, på mindst 18 år.
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Dette overnatningssted accepterer kreditkort, debetkort og kontanter
- Betaling uden kontanter er tilgængelig
- Overnatningsstedets sikkerhedsforanstaltninger inkluderer røgalarm
- Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
- Bemærk venligst, at kulturelle normer og gæstepolitik varierer afhængigt af land og overnatningssted. De angivne politikker kommer fra overnatningsstedet
- Reservationer er påkrævet for golftider, massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til dette overnatningssted inden ankomst via kontaktoplysningerne på reservationsbekræftelsen.
- Kun registrerede gæster kan opholde sig på værelserne.
- Overnatningsstedet har forbundne/tilstødende værelser, som kan være til rådighed, afhængig af tilgængelighed. Gæster kan anmode om disse værelser ved at kontakte overnatningsstedet direkte via kontaktoplysningerne på reservationsbekræftelsen.
- Hotellet tillader kun kæledyr på specifikke værelser, og der gælder desuden andre begrænsninger for kæledyr (der pålægges et tillægsgebyr, som kan findes i afsnittet om gebyrer). Gæster skal henvende sig direkte til hotellet via kontaktoplysningerne i reservationsbekræftelsen for at medbringe kæledyr.
- Der er mulighed for kontaktløs betaling for alle transaktioner.
- Der er mulighed for kontaktløs indtjekning og kontaktløs udtjekning.
- Gebyr for lufthavnstransport: 68 USD pr. person (retur)
- Tillægsgebyr for kæledyr: USD 150 pr. kæledyr pr. ophold
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Populære faciliteter
Parkering
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Aktiviteter
Swimmingpool
Tennisbaner
Privat strand
Have
Strand - i nærheden
Karaoke
Kanotur
Børnepool
Udendørs pool
Evening Entertainment
Udendørs møbler
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Serviceydelser
Forretningscenter
Turistservice
Børnepasning
Rengøring
Beværtningsfaciliteter
Sikkerhedsboks
Hæveautomat
Cykeludlejning
Opbevaring af bagage
Ekspres check-in/check-out
24-Hour Front Desk
Concierge Services
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Sauna
Spa/Jacuzzi
Massage
Spa og wellnesscenter
Barber/Skønhedssalon
Kropsbehandlinger
Ansigtsbehandlinger
Børneklub
Bar ved poolen
Allergivenlige værelser til rådighed
Familierum
Beach Sun Loungers
Snack Bar/Deli
Parkering
Parkering
Transport til/Fra lufthavn
Overvåget parkering
Gratis parkering
Parking (Limited)
Parking Onsite
Internet
Gratis wi-fi