Avani+ Hua Hin Resort

Cet hôtel a des villas rénovées mais mal entretenues. Nous sommes restés 4 nuits. Nous avions demandé avant notre arrivée une villa sans vis à vis. Personne ne nous a répondu. Le nettoyage des chambres est fait à la va vite. 15 minutes. Nous avons dû appelé la réception à deux reprises pour que le nettoyage soit réalisé. Les serviettes au sol n'ont pas été changé pendant le séjour. L'extérieur n'était pas traité, beaucoup de fourmis rouge et des araignées. Nous avions demandé un nettoyage extérieur. La salle de gym n'avait pas de serviettes le premier jour. Nous devions lancé nous même la climatisation chaque matin. Enfin, le petit déjeuner était sous forme de buffet. Nous arrivons à l'ouverture à 6h30, on nous a demandé plusieurs fois notre numéro de chambre. Une ambiance de cantine règne et la propreté laisse à désirer. Nous avons fait part de notre mécontentement, une responsable nous a appelée le dernier jour pour s'excuser. Nous apprécions les excuses mais notre séjour n'était pas un cinq étoiles.

I would never return to this Avani location! Not only inconvenient; communication with your on site team is poor to none. Food basic, restaurants all empty - we stood in the Aqua restaurant for 20 minutes @ 1pm no staff no service. Room service was great but the dirty plates sat outside for 2 days. Drinks good. Although we paid for an upgrade there was no really benefit and the walkout pool was nothing special we were isolated, the area didn't even look opened for the season, they placed us beside an unit that was being renovated - so when we were sunbathing and swimming we were watching and being watched by the people painting and moving furniture on the deck; vacation, peace and quiet? We were surprised by a Monitor lizard swimming 2 feet away from us OMG, we would never swim in that pool again. The beach is laughable. + handwritten receipt at check out, they over charged us 2,000 TBH per day (as they cant find the manger - had to ask them to spoke English as the were talking about us). Plus our requote for early check out due to there email about an Indian wedding being held at the hotel 3 of the 6 days we booked. All we needed was a week of no stress; that's not what we get. Just make it better for the next people visiting your location; bring this location up to the Minor Hotel standard!

2 nights away for a break from home. The hotel was great. Only thing to mention is they need a smaller king area near the beachside bar with chairs.

Trevlig personal, helt ok frukost och bra poolområde.

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