Splendid Resort

End of season so i can’t complain that much! The resort was in a calm and nice nature but the buildings was quite

Cheap by the sea. Just that. The whole area except for the swimming pool and the restaurant there has not seen a upgrade for - 30 years? Worn down concrete everywhere, especially the buildings by the sea. No breakfast place was found where promised and the other one by the grocery store was closed the whole time we were there. The one by the pool was open, only until 19.00. The promised washing machine was not there. We found a washing room where the breakfast should have been and it was closed but with many washing machines inside. The staff told us it was for staff use. We doubt that! We were there in the middle of September so low season but this can not be recommended. Room was clean and most things workes but the overall condition of the place must give only "one star" Must have been a great place once.

This was a nice place 15 years ago maybe. Everyday we had to call the reception to get them to fix different things in the room. No working AC, no hot water, it was leaking water from the roof down on you when you sat on the toilet. Terrible experience. They show you restaurants on the map when You arrived that has been closed for many years. The ad says 4 restaurants and in real world it is one by the pool. That restaurant is very good but it is also the only restaurant. The kids club was also very nice with super nice personnel. But if you want a nice stay in Pula, do not pick this place. Our flight back home was scheduled at 9pm and check out was at 10 am. I begged them to compensate us with a room to 6 pm due to al the problems we had that week but there was no way the could do this. When i asked to speak to the manager over the phone I could not even get the managers number. I understand why, they would probably be drowning in complaints from the guests. We were not alone to have these kind of problems with our stay. Chose a other place to stay if you want a good stay in Pula!

This was not our first stay at Splendid Resort, which makes this experience particularly disappointing. We have previously stayed at this property and therefore booked it again based on our earlier positive experiences. Unfortunately, the standard during this stay had deteriorated significantly and did not meet the quality we had paid for or reasonably expected. During our stay we experienced numerous issues, including: • A broken toilet seat, which was cracked in several places. • A defective hairdryer that could not be used. • The inside handle of the entrance door was missing, making the door inconvenient to operate. • We booked accommodation for five guests, but the terrace contained only three outdoor chairs, meaning not everyone could sit outside together. • We requested replacement bed linen. When it finally arrived, staff knocked on our door at 8:45 a.m. despite us being on holiday with our family, including a teenager. Furthermore, we had to change all the bed linen ourselves. • The delivered linen was also incorrect. We received seven sheets and one duvet cover for a double duvet, although the apartment only contained single duvets, leaving us without usable duvet covers. • We specifically booked and paid for an apartment with garden view. Instead, our apartment overlooked the rear of surrounding buildings, with several air conditioning units creating constant noise throughout the day and nights

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