I booked through a 3rd party one week prior to my stay. On the day of my stay I called to confirm and there was some troubles finding my reservation. After it was found I was trying to explain that I might be late arriving as I was attending a baseball game, the person I was talking to was having a hard time understanding I couldn't even come close to estimating what time I would arrive I just wanted to make sure I had a room with two queen beds when I arrived. The room was paid for. Upon my arrival again there was trouble finding my reservation. I was asked when I made the reservation, when I told her she said our records indicate it was made today and we don't have any more rooms avaliable with two queen beds,.after alot of phone calls we were finally give two single rooms. This split our family up because my wife and I had our two gandaughters with us, this was an major inconvenience. On a good note the rooms were nice and your breakfast buffet was out standing. The lady running the buffet was so nice and helpful. I came down to check out and the young man behind the counter said whats up in kind of a rude way. I noticed some pretty major road construction out side and asked him if it would effect the valet person from retrieving my vehicle all he said was you'll get it. He was very rude.The valet person was extremely nice and very helpful. Your hotel is very nice however my stay was less that satisfactory.
I booked through a 3rd party one week prior to my stay. On the day of my stay I called to confirm and there was some troubles finding my reservation. After it was found I was trying to explain that I might be late arriving as I was attending a baseball game, the person I was talking to was having a hard time understanding I couldn't even come close to estimating what time I would arrive I just wanted to make sure I had a room with two queen beds when I arrived. The room was paid for. Upon my arrival again there was trouble finding my reservation. I was asked when I made the reservation, when I told her she said our records indicate it was made today and we don't have any more rooms avaliable with two queen beds,.after alot of phone calls we were finally give two single rooms. This split our family up because my wife and I had our two gandaughters with us, this was an major inconvenience. On a good note the rooms were nice and your breakfast buffet was out standing. The lady running the buffet was so nice and helpful. I came down to check out and the young man behind the counter said whats up in kind of a rude way. I noticed some pretty major road construction out side and asked him if it would effect the valet person from retrieving my vehicle all he said was you'll get it. He was very rude.The valet person was extremely nice and very helpful. Your hotel is very nice however my stay was less that satisfactory.
