Is parking available at the hotel?

Free self-parking is available on-site, but parking height restrictions apply. Valet parking is also offered.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee of approximately KRW 55,000 for adults and KRW 27,500 for children.

Does the hotel allow pets?

Pets are not allowed at this property. However, service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements should be confirmed with the hotel directly.

What accessibility features does the hotel offer?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. Elevators are available for ease of movement within the hotel.

Where is the hotel located in relation to key attractions?

The hotel is situated in the heart of Seoul, within a 5-minute walk of Goodmorning City and Dongdaemun Design Plaza. It is approximately 0.3 miles from Dongdaemun History and Culture Park and 0.4 miles from Doota Mall.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. Access to the pool and kids zone is available by reservation only, with one entry permitted per day. Guests under 19 years old are not allowed in the outdoor rooftop pool.

What are the policies for guests staying with children?

Children 15 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of KRW 55,000 per night. Advance request or confirmation may be required for availability.

Novotel Ambassador Seoul Dongdaemun

Average nightly price at Novotel Ambassador Seoul Dongdaemun Hotels & Residences by month, last 12 months (USD)
Month	Average price
January	US$185
February	US$188
March	US$226
April	US$264
May	US$253
June	US$225
July	US$259
August	US$273
September	US$308
October	US$428
November	US$255
December	US$264

What guests think

Novotel Ambassador Seoul Dongdaemun Hotels & Residences stands out for its convenient Dongdaemun location, spacious residence-style rooms with kitchen and laundry, generally clean interiors, friendly staff, and well-liked pools and gym, making it a practical base for sightseeing and shopping.

Multiple reviews, however, mention housekeeping inconsistencies, bathroom drainage or shower leaks, and centrally controlled or weak A/C. Facilities are strong but come with rules: elevator waits, pool reservations, swim caps, and age limits noted by several guests. Expect a modern, convenient stay with strong amenities and a few practical caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Indoor and rooftop pools, gym, sauna, and a kids play area earn strong praise, but access often requires reservations, swim caps, and age limits. Several guests also reported long elevator waits.

Related guest reviews

10

MANABU

12 Jun 2025

·

Stayed 2 nights

清潔で立地もとてもいいです雨でしたが東大門まで地下を通っていけたので濡れることなく助かりました。エレベーターが少し遅いのが難点です。プールも温水で楽しめました

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10

Wendy

22 Oct 2024

·

Stayed 4 nights

Like the swimming pool, but you have to have a swim ming cap or you have to buy it from them for 8,000 each.

10

jennifer

10 Sept 2025

·

Stayed 5 nights

The hotel has kindly free upgraded my room so that we can have more space for the baby crib and all the luggages. The residence was very nice and comfortable. Location is very convenient. The playhouse is very kids friendly as well. Highly recommended for families.

8

SAWAMURA

20 Aug 2025

·

Stayed 3 nights

立地が良くとても便利だった日本語が話せるスタッフがほとんどいないのと、清掃が簡単でタオルや水の補充がされてないこともあり、残念だった屋外プールはとても良いですが、予約制で時間が短いので忙しかった総合的にはまた利用したいと思います

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8

Harro

4 Jan 2026

·

Stayed 9 nights

Outstanding Breakfast Buffet; Outstanding Gym and Pool; Outstanding service - issues with room cleanliness (lots of spills of food and drinks around the bed from former guests that create a smell … however service mentality flawless when immediate room change was initiatiated9

10

Josip

29 Jun 2025

·

Stayed 5 nights

Wir waren in diesem Hotel fünf Nächte und haben es für ein Kurztripp nach Seoul genutzt. Das Personal war immer freundlich und hilfsbereit, was ich ein wenig schade finde. Ist es, dass du nicht mit dem Kind an den Rooftop Pool gehen kannst. Beim Frühstück gab es für jeden etwas große Auswahl.

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10

Angus

28 Dec 2024

·

Stayed 7 nights

Very satisfied. Pool, sauna, hot tub and gym are great. Breakfast buffet was very good as well.

8

Ian Scott

19 Jul 2024

·

Stayed 13 nights

Did not like that you had to pre book both the indoor and outdoor pools even if you just wanted to visit for a drink at the poolside bar Hotel is very close to a main underground station which was ideal and also close to various shops and restaurants On arrival you are met by staff who direct you to the lifts because the check in desks are on the 20th floor (a bit odd ) residents are clean and spacious with all the facilities you would need for a comfortable stay

10

Edward

21 Jun 2024

·

Stayed 5 nights

Great clean property with clean spacious modern rooms. Pools and fitness facilities are excellent and clean. Note outdoor pool is for 19 and older and reservations are required. Gym is for 16 and older. It is in an older part of town but has a lot of good restaurants and shopping.

10

martina

31 Jul 2025

·

Stayed 6 nights

We had an amazing stay, everyone was very kind, the room really big and well kept. The overall building fully serviced with two great pools and a wonderful kids area.

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Cleanliness

Many guests found the hotel and rooms very clean, but multiple reviews cite housekeeping misses (lingering odors, hair, dust) and inconsistent replenishment. A few mentions of pests or bathroom smells also appear.

Related guest reviews

6

Kay Ho

19 May 2025

·

Stayed 3 nights

Spotted a few cocroaches in th bedroom.

10

Diyana

11 Dec 2025

·

Stayed 3 nights

The room was clean and the staff was polite.

8

KUNIO

6 May 2025

·

Stayed 5 nights

5泊6日、滞在しました。まず驚いたのが、トイレのリモコンが最初から汚れていました。黄色いシミがついており、尿のシミらしきものが付着していました。あと、毎日の清掃ですが、使ったカップが洗わずそのままであったり、明らかに掃き掃除、拭き掃除がしていない様子で床が汚かったです。又、備え付けのトレーが最初から砂糖まみれになっていました。清掃については、5つ星ホテルとは到底思えないレベルでした。清掃以外は問題なかったですが、次はもう宿泊しないです。

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10

Mohammed Kabir Ahmed

30 Nov 2025

·

Stayed 3 nights

Excellent customer service, well stocked amenities, spacious and clean room with comfortable bed. Great view of the city.

8

Aoki

25 Sept 2025

·

Stayed 2 nights

2歳の子ども連れの３人家族で宿泊利用しました。立地とスタッフの方々の対応、キッズスペースが利用できるのは良かったのです。他の方もおっしゃっている通り掃除がきちんとされていませんでした。一番びっくりしたのは、浴室の壁(160cm程の高さの位置)に髪の毛の塊が付いていたことです。少し気持ちの悪さを感じました。またファミリータイプの客室でしたが、お部屋のつくりの関係上トイレの明るさが部屋中に漏れてしまうので、夜中トイレへ行くときに家族に迷惑になってしまうのが気になりました。もう少し宿泊料金が安かったら、また宿泊したいと思います。

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10

KEIJI

18 Dec 2025

·

Stayed 3 nights

清潔でした

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10

Hyunjung

25 Jul 2025

·

Stayed 1 night

I had a pleasant stay at this hotel, which felt new and was very clean. The location was incredibly convenient, offering easy access to attractions and public transport. However, the surrounding area could be a bit cleaner, and there was an occasional sewage smell. I also noticed a bit of dust in the room, likely from the bed, but overall, it was a good experience.

10

??

26 Sept 2025

·

Stayed 2 nights

立地がよく大通りに面しているため、タクシーも利用しやすいです。スタッフさんは皆さん丁寧に対応さてくださいます。室内は清潔で設備の使い方をまとめたバインダーもあり大変ありがたかったです。清掃も丁寧にさてくださっており、気持ちよく過ごすことが出来ました。次回ソウルを訪れる際もぜひ利用したいホテルです。一つ気になったのは、シャワー室のタイル床にヌメりがあったことです。他はとても素晴らしく利用しやすい値段でもありました。

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8

Harro

4 Jan 2026

·

Stayed 9 nights

Outstanding Breakfast Buffet; Outstanding Gym and Pool; Outstanding service - issues with room cleanliness (lots of spills of food and drinks around the bed from former guests that create a smell … however service mentality flawless when immediate room change was initiatiated9

4

Gustavo

27 Jun 2025

·

Stayed 4 nights

This place was horrendous and definitely not worth for the amount their charge. Initially I was given a room with a massive smoke smell, which you could smell from the hall. When asked to change it, they sent someone who said: ‘I can’t smell anything’ - ??? - then moved to another room where the door closet didn’t close properly and the internal lights were kept on, disturbing my sleep. Overall is a badly designed room, where the light system in general is confusing, super noisy with the bathroom fan and a shower that it doesn’t warms up properly. Also not to mention the ridiculous rules to use the pool. It’s not welcoming, it’s not comfortable and it costs a lot. Defeats the whole purpose of a holiday.

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Rooms

Residence rooms are notably spacious and well equipped, with many appreciating comfortable beds and kitchen/laundry setups. Common complaints include centrally controlled or weak A/C, shower drainage or leaks, occasional weak water pressure, some noise, and a few small or confusing bed setups.

Related guest reviews

10

Angie Chung

28 May 2025

·

Stayed 2 nights

Room was spacious and kitchenette was a bonus. Walking distance to dong dae moon core shopping area and subway line. Our stay at this hotel was better than expected. Thank you!

10

kenneth

4 Feb 2026

·

Stayed 2 nights

The Novotel is splendid choice in the Dongdaemun area depending on what you are looking for and how much you are interested in spending. We booked a Premier Room in the Residence wing of the complex and were very pleased. There was a full kitchenette, a separate dining area, and a spacious seating area. The bedroom itself was enormous, as was the bath which featured an oversized shower stall and one of the largest bathtubs I have ever seen in all my years of travel. The room was fantastic. We also enjoyed swimming laps in the indoor pool on the 20th floor and soaking in the hot tub up there after swimming. The indoor pool complex is very nice. The only area for potential improvement I might identify is breakfast, which was somewhat above average but lacked any sort of flair. If they had some type of fresh fruit smoothie station, or a made to order breakfast wrap station or something like that, it might have given breakfast a "wow" factor. The most disappointing part about breakfast is that we were looking forward to trying some of the loose leaf local Korean hot tea, but there wasn't any to be had. All of the tea was in tea bags, which is absolutely no fun at all. The only other thing to be aware of is that the front of the hotel faces the emergency room entrance to a medical center, so if blaring ambulance sirens aren't your thing, you may want to think about something elsewhere. Otherwise, this is an excellent property and we would stay here again. Recommended.

10

TAKU

19 Aug 2025

·

Stayed 4 nights

壁が薄いのが難点。

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10

RUI

17 Sept 2024

·

Stayed 2 nights

シャワーの水圧が弱かった、、、

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8

Jessica

23 Oct 2025

·

Stayed 2 nights

Only thing I’ll say is that you can’t control the room temperature by yourself, it’s central…. So It’s hot in the day time and cold at night.

10

Kentarou

15 Aug 2024

·

Stayed 3 nights

シャワー室から水が外に漏れて水びたしになりがちです

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8

Jeremy

22 Jul 2024

·

Stayed 2 nights

I was a little confused at first because they have a concierge on the first floor but check in is on the 20th or so floor. The hotel was well kept with friendly and helpful staff. There was a lounge bar in front of the check in. Overall the room was very clean and smelled fine, but the air felt muggy. I am a hot sleeper and woke up drenched in sweat. I attribute this to the sheets, humid muggy air in the room, and the inability to adjust the AC below 24.5 C°. I was not in town for tourism so i cannot describe the surrounding area very well but outside of the hotel amenities there is a little walk to get to fast food and convenience stores. I didn’t really look for sit down restaurants but from what i did see it did not look like Korean cuisine. I did not try the hotel amenities but there is a restaurant on the upper floor and full room service. The hotel did have a coffee shop but i did not try it as i got my fix before the shop opened. I did not pay attention to any other details.

10

Thu

22 Nov 2025

·

Stayed 5 nights

Great location near train and walkable to DDP with easy pick up and drop off with uber. I would definitely stay here again. We got the delux suite with 560 sq ft space in the 1 bedroom and living area. The room had so many cabinets which are great for storage. It felt like a modern NYC apartment complete with a fridge, stove, microwave, filtered water machine and washing machine. Check in is on the 20th floor and I wish I visited the pool and gym, but there was so much to do each day that we rarely spent much time wandering the hotel.

8

Jessica

1 Nov 2024

·

Stayed 4 nights

It’s a nice hotel. Our shower was licking water through the bottom of shower glass panels that we had to be careful. I think it was a design flaw. They had a nice bed but the worst pillows I have ever used!!

8

??

24 Jan 2025

·

Stayed 2 nights

シャワーヘッドが壊れていました。お湯の出も弱めでした。でもホテルは綺麗で快適でした！また利用したいホテルです！！

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Service

Staff are frequently described as friendly, helpful, and quick to resolve issues. A minority reported uneven service - slow or impersonal check-in, limited language support, and occasional unhelpful interactions.

Related guest reviews

10

YUKO

25 Jun 2025

·

Stayed 2 nights

韓国には何度も行っていますが、いつも満室で初めて予約が出来ました。深夜到着でしたがチェックインを担当してくださったBENさんが最高の対応をしてくださり大変感謝しております。仁川空港からカカオタクシーを利用したのですが、運転手に法外な料金を請求され、クレジットカードも利用不可。領収書も発行できない。運転手は言葉がわからないふり。とりあえず現金で料金を払いホテルに到着後にBENさんに相談しました。すぐに運転手に電話をしてくださり、なかなか手ごわい運転手でしたが解決していただきました。奈良ノボテルにも滞在しました事がありますが、その時もスタッフが温かく、また次回もノボテルを利用したいと思いましたので、この気持ちをシェアします。

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10

Kevin

27 Dec 2025

·

Stayed 7 nights

Amazing service, great room and great location.

10

Mohammed Kabir Ahmed

30 Nov 2025

·

Stayed 3 nights

Excellent customer service, well stocked amenities, spacious and clean room with comfortable bed. Great view of the city.

6

Helen

31 Mar 2024

·

Stayed 3 nights

I asked the receptionist to call a taxi for me, He said he was going to call the taxi. I was waiting about 30 minutes and didn't get any response from him. I went back to the counter and checked, but there was no one at the reception counter. Not sure why this hotel is rated as a five-star hotel. The service is terrible.

10

Wanny

12 Oct 2025

·

Stayed 10 nights

Staffs are very attentive , friendly and helpful .

10

Claudio

14 Nov 2025

·

Stayed 9 nights

Great staff and excellent service. We truly enjoyed our stay in the property! Thank you!

2

Florence

16 Jun 2025

·

Stayed 4 nights

Customer service is so bad. Rude

6

EMIKO

8 Jun 2024

·

Stayed 2 nights

チェックイン時に長時間待っていたにもかかわらず、スタッフからの声かけも無く対応が悪かったので驚きました。

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6

Naoyo

13 Jun 2024

·

Stayed 1 night

地下鉄の駅も近く、周囲には何でもあるし、とても滞在しやすいです。ホテルの施設も綺麗で、滞在自体は気持ち良くできるのですが、チェックイン時のレセプションの女性がとても横柄で、まくしたてるような口調、高圧的な態度に、非常に不愉快でした。

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10

Justin

4 May 2024

·

Stayed 7 nights

The staff were great, polite, and take initiative to help with my mother in law’s luggage. We had a clog in the shower and very quickly they send 3 staff including a translator to our room to fix it. My kids had a great time withthe pool and kids zone!

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Location

Highly convenient Dongdaemun base near multiple subway lines, DDP, markets, and airport bus stops, with plenty of food and shopping nearby. A few noted the immediate area can feel older or have sewage smells, and some felt it less central.

Related guest reviews

10

idris

6 Nov 2025

·

Stayed 2 nights

Location is perfect

2

Ruzana

3 Jun 2025

·

Stayed 1 night

Location was in the middle of nowhere . Very basic hotel.

10

YUTA

17 Aug 2025

·

Stayed 3 nights

交通機関のアクセスがとてもよかったです

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10

Mr Walieur

1 Jul 2024

·

Stayed 8 nights

Great Location! The subway was like 30 meters from the hotel lobby. Very conveinent. Great area to stay in. Walking distance from Gwangjang Market and lots of shopping malls. The breakfast buffet was excellent. Would definitely stay here again

10

Ma

27 Jun 2025

·

Stayed 3 nights

Very nice breakfast, convenience location, airport bus right outside the hotel.

8

KEIKO

27 Sept 2025

·

Stayed 3 nights

地下鉄の駅に近くとても便利でした。

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10

Hyunjung

25 Jul 2025

·

Stayed 1 night

I had a pleasant stay at this hotel, which felt new and was very clean. The location was incredibly convenient, offering easy access to attractions and public transport. However, the surrounding area could be a bit cleaner, and there was an occasional sewage smell. I also noticed a bit of dust in the room, likely from the bed, but overall, it was a good experience.

10

Dilan

13 May 2025

·

Stayed 8 nights

Would 100% recommend. Hotel was in the heart of Seoul, with many popular streets within walking distance. Also has a station just a couple metres from it. Rooms were spacious and very clean. Very happy with my stay.

10

Thu

22 Nov 2025

·

Stayed 5 nights

Great location near train and walkable to DDP with easy pick up and drop off with uber. I would definitely stay here again. We got the delux suite with 560 sq ft space in the 1 bedroom and living area. The room had so many cabinets which are great for storage. It felt like a modern NYC apartment complete with a fridge, stove, microwave, filtered water machine and washing machine. Check in is on the 20th floor and I wish I visited the pool and gym, but there was so much to do each day that we rarely spent much time wandering the hotel.

6

Yoon

12 Jul 2025

·

Stayed 3 nights

I did not feel like it was a 5 star hotel. I would say maybe a 4 star. There’s too many restrictions for fitness gym and the swimming pool for example you have to wear a swimming cap within the swimming pool as well as be 20 years old. The breakfast is definitely not worth the money. The sewer right in front of the entrance smells really bad every time you enter or exit the hotel. The hotel should fix the fine details and rules if they want to be called 5 star hotel. Staying here with 2 teenagers was a big mistake since it is not a family oriented hotel.

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Dining

Breakfast is often praised for quality and variety, though several guests found it overpriced or underwhelming. On-site options exist, but service and coffee quality drew occasional complaints.

Related guest reviews

10

Ruzica

22 Aug 2024

·

Stayed 7 nights

The hotel location is fantastic, amenities are great too. Loved the gym and what it offers. Breakfast and dinner buffets are overpriced so we didn’t use this options. It has 2 pools (indoors and outdoors), but indoor pool was so crowded and full of kids screaming and splashing. Our room was spacious and very clean! Loved the towels, sheets and pillows, good quality. 2 things that we actually had problems with are the A/C in the room and the workers at The Deli caffe. A/C was set at one temperature, you can’t control it and lower the temperature if you need it. We were here in August and the room was very hot especially after we take a shower and the heat gets in from the bathroom. The covers were for a wintertime, nice but very thick but if the room is not cold enough you sweat all night long. Second problem I had to mention is the girls that are working in The Deli cafeteria. We had hard time communicating with them, they were pretending that they don’t understand us. They were little bit arrogant and with an attitude. They would misinterpret information purposely. We had to repeat everything at least twice, when they actually understood us very well. This was on a daily bases, every day for our every visit. They would also let us wait for our order for quite a bit. This is frustrating as this can set a tone in the morning for your day and you are on vacation!

10

kenneth

4 Feb 2026

·

Stayed 2 nights

The Novotel is splendid choice in the Dongdaemun area depending on what you are looking for and how much you are interested in spending. We booked a Premier Room in the Residence wing of the complex and were very pleased. There was a full kitchenette, a separate dining area, and a spacious seating area. The bedroom itself was enormous, as was the bath which featured an oversized shower stall and one of the largest bathtubs I have ever seen in all my years of travel. The room was fantastic. We also enjoyed swimming laps in the indoor pool on the 20th floor and soaking in the hot tub up there after swimming. The indoor pool complex is very nice. The only area for potential improvement I might identify is breakfast, which was somewhat above average but lacked any sort of flair. If they had some type of fresh fruit smoothie station, or a made to order breakfast wrap station or something like that, it might have given breakfast a "wow" factor. The most disappointing part about breakfast is that we were looking forward to trying some of the loose leaf local Korean hot tea, but there wasn't any to be had. All of the tea was in tea bags, which is absolutely no fun at all. The only other thing to be aware of is that the front of the hotel faces the emergency room entrance to a medical center, so if blaring ambulance sirens aren't your thing, you may want to think about something elsewhere. Otherwise, this is an excellent property and we would stay here again. Recommended.

8

Javier

6 Aug 2025

·

Stayed 4 nights

The hotel is in a good zone very near to a beautiful building of Zaha Hadid and shopping malls. The breakfast is excellent. The room is little but comfortable.

4

ETSUKO

24 Oct 2024

·

Stayed 3 nights

値段の割に\u3000朝食がダメでした美味しく無かった特にコーヒーが不味い

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10

Kumiko

12 Nov 2024

·

Stayed 2 nights

部屋もとても綺麗、清潔で不自由なく快適に過ごせました。駅からも近く、10分徒歩圏内で食事やショッピングも楽しめ、少し散歩がてら20分ほど歩くと市場にもいけました。そして朝ごはんのブュッフェがとても美味しくて大満足でした。

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10

Ma

27 Jun 2025

·

Stayed 3 nights

Very nice breakfast, convenience location, airport bus right outside the hotel.

10

James

30 Oct 2024

·

Stayed 13 nights

Comfortable and clean bedroom. Excellent housekeeping service. Very delectable breakfast. Overall, it was a very enjoyable stay.

10

Angus

28 Dec 2024

·

Stayed 7 nights

Very satisfied. Pool, sauna, hot tub and gym are great. Breakfast buffet was very good as well.

6

Kaori

14 May 2024

·

Stayed 3 nights

綺麗ですが、朝食が変わり映えせず 3日間は辛かったです

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6

Yoon

29 Jun 2025

·

Stayed 2 nights

As a VIP member, I did not receive any special treatment or upgrades. The breakfast was very disappointing, and it’s not worth of the money. I should’ve booked other place. I don’t see it as a 5 star hotel.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $434	12 $425	13 $388	14 $403	15 $396	16 $463	17 $456
18 $409	19 $430	20 $471	21 $429	22 $416	23 $476	24 $451
25 $418	26 $397	27 $397	28 $388	29 $397	30 $424	31 $435

Su	Mo	Tu	We	Th	Fr	Sa
1 $322	2 $354	3 $360	4 $358	5 $346	6 $433	7 $438
8 $305	9 $346	10 $332	11 $322	12 $354	13 $396	14 $418
15 $432	16 $381	17 $395	18 $439	19 $394	20 $397	21 $394
22 $329	23 $346	24 $326	25 $353	26 $347	27 $346	28 $340
29 $281	30 $260

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Prices for Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Monthly average prices

About this property

Location

Room options

Superior Room 1 Double Bed & 1 Single Bed

Executive Room, 2 Twin Beds

Superior Room, 2 Twin Beds

Premier Family Room, 1 Bedroom (Residence)

Superior Room, 1 Double Bed

Premier Room, 1 Bedroom (Residence)

Executive Room, 1 Double Bed

Superior Room, 3 Twin Beds

Studio, 1 Double Bed (Residence)

Premier Suite, 1 Double Bed

Deluxe Room, 3 Twin Beds (Residence)

Standard Room, 1 Double Bed

Deluxe Room, 1 Double Bed (Residence)

Guest reviews of Novotel Ambassador Seoul Dongdaemun Hotels & Residences

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Considering this hotel for your Seoul trip?

Prices for upcoming dates