Radisson Resort and Spa Lonavala

Gret place, very nea and Lea, all staff were god. Madhulika at reception was extremely helpful

Can’t be a five star. Not even a 3 star. Property - no ambience. In the middle of densely populated area. No view. Most of the time there is smoke coming from one side or the other as people around are burning waste. Furniture is dirty and uncomfortable. Even dhabas have better furniture. Loud music - like they play on streets - where as you expect a quiet time during sunset dinner on Terrace. Staff don’t look at you or smile. They didn’t even offer the welcome drink when we checked in (and we could see the welcome drink jar on the side). They just don’t seem to understand hospitality at all. Staff is not trained at all. Even a 3 star would have better trained staff. Food below par. Over 3 days we tried breakfast and dinner. Nothing was above 5 on 10. Cutlery was dirty. No knives on the tables? Which five star does that? And they don’t serve peanuts in a bar ??? I haven’t seen one like that anywhere in India. And charging $150/night. Most expensive hotel in the area. For what? I feel I was fooled by the ratings. 4.7 ? can’t be. No way.

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Food quality and hygiene needs improvement. Message conveyed to respective duty manager onsite for corrective actions. Spa experience is one of great ones. Rest all is world class and place to be visited time and again.

Good experience at the property. Nice view and