Somerset Riverview Chengdu

Limited food options and access to pool at weekends is restrictive.

The staff are really nice and very helpful. We were assigned to a smoking room. After requesting, the front desk quickly assigned us to another floor where it’s completely smoke free which was great! The room was very clean. We had a small kitchen and a washing machine in the room. It might’ve been the weather, the clothes didn’t dry well in the room, so it had a moldy smell. The rooms are older than it seems in the pictures. Wooden floors are all scratched up.

Friendly staff, spacious apartment, all amenities provided, areas are clean. The hotel it’s is a little tired and carpets in the hallways and common areas are in desperate need of replacement.

Cet hôtel est parfait pour les familles : des activités sur place comme le baby-foot, le billard ou la piscine. Il y a aussi la possibilité de manger un petit déjeuner copieux et varié.

the condition a little bit old and air-con not enough cold friendly staff & nice rooftop garden

Good location. Hotel rooms are clean and breakfast was good. Washer/dryer are not in every room. I had booked 2 rooms and one had the washer/dryer in the room the other did not. Ended up having to use a shared laundry room in the hallway. Recommend allowing user to change the drying option to more then 10 minutes at a time on one of the dryers.

Great value and location, walking distance to my fav. Jah Bar! Riverview is very nice, gym is well stocked, and I didn't opt for the breakfast. Feedback on dim lights is on point, and hopefully will be upgraded over time.

Fantastic location along the main river. Close to city centre and attractions. Good breakfast and friendly staffs. Comprehensive service apartment facilities. Definitely value for money.

We were a family of 4 staying for 11 days in a one bedroom suite. Our rooms were very spacious and comfortable (the beds were great), the kitchen was sufficient though we barely used it to cook as food was available relatively nearby and cheaply, and the bathroom was also generous in size. The shower strength was not great but that's a small thing to note. The wifi was not always reliable so if possible, get yourself a SIM card with data to use. The rest of the hotel facilities were nice. The swimming pool was of a decent size, the games room was a hit with the kids, and the included breakfast was very good (mostly Chinese offerings with a few limited other options such as cereal). The staff were incredibly kind and helpful. I can manage some Chinese so we never tried to communicate in English - I'm not sure how fluent they are in English. They helped us to arrange a taxi for a day trip one day and even arranged a lovely bag of goodies for my son whose birthday occurred during our stay. It is walkable to Tianfu Square and the closest metro station was about a 5-10 minute walk away. The coffee shop next door was very good (but expensive compared to other establishments) and there is a 7 Eleven on the other side of the coffee shop. We would definitely stay here again and would recommend it highly.

Was upgraded to an apartment with river views. Tianfu Square directly opposite my window over the distance. Large apartment with separate bedroom, lounge room, bathroom and toilet and kitchen. For a very reasonable price. Staff were lovely and breakfast has tour nutrition covered.

It started badly. I arrived late at night and the security guard in the lobby was sleeping. The reception is at the 3rd floor so it took me a while to find it. Nobody at the reception could speak English. The carpets in the room were dirty and the room itself was smelly. Also, there were some construction sites nearby so it was very noisy (even on Sunday afternoon). There are quite a few hotels in the area so please do yourself a favour and avoid this one!

Dette var en skuffelse. Vi bodde i 27. etasje. Muggsopp, skittent og slitt. Fantastisk personale i resepsjonen som var hjelpsomme. Frokosten var enkel. Stort sett asiatisk utvalg.

客房乾淨整潔，員工服務態度好。唯一要改善是煙味太大，令人不適

Clean

The staff are really nice and very helpful. We were assigned to a smoking room. After requesting, the front desk quickly assigned us to another floor where it’s completely smoke free which was great! The room was very clean. We had a small kitchen and a washing machine in the room. It might’ve been the weather, the clothes didn’t dry well in the room, so it had a moldy smell. The rooms are older than it seems in the pictures. Wooden floors are all scratched up.

Clean room, friendly staff, decent breakfast buffet

The view to the river and city is great, and the unit was spacious. Staff was courteous. The compliments stop there. Freezer was leaking water to the kitchen floor when we first arrived. Room interiors were old, worn and dirty. Washer/dryer smelled when first opened. There were fleas in the kitchen and bathroom sinks. AC took forever to cool, and some thermostats did not work. Walls were dirty. Fallen apart doorframe trims were taped together with packing tape. Blanket covers appeared clean, but blankets were yellow and dirty. TV had limited channels and reception/display was poor.

Clean, convenient location, friendly staff and cleaners

Great room

Clean and spacious

Room amentities are old, but generally is not bad hotel, riverview is great

Great views and location, but the furnishings were dated and showed wear and tear. One of the bathroom cabinets looked damaged and haphazardly fixed. A door behind a bed in one of the rooms looked taped shut. This has potential to be a great stay if the rooms were updated.

The Somerset is perfect for my needs. It provides a high quality living space for long stays in Chengdu. The bed of extremely comfortable, there is lots of cupboard space, the kitchen is well equipped and modern, the furnishings are good quality and the living space is very generous

The staff are really nice and very helpful. We were assigned to a smoking room. After requesting, the front desk quickly assigned us to another floor where it’s completely smoke free which was great! The room was very clean. We had a small kitchen and a washing machine in the room. It might’ve been the weather, the clothes didn’t dry well in the room, so it had a moldy smell. The rooms are older than it seems in the pictures. Wooden floors are all scratched up.

AC would not go below 23 and the room was humid and damp… Made sleeping hard. Would not stay here again.

Great view from the suite

Flott beliggenhet, store rom, nydelig utsikt.

I had the executive suite in the 32 floor overlooking the river and the city. A very clean and super place to stay at a reasonable price. Was always treated well by the staff. Stay there every time I go to Chengdu.

the condition a little bit old and air-con not enough cold friendly staff & nice rooftop garden

Was upgraded to an apartment with river views. Tianfu Square directly opposite my window over the distance. Large apartment with separate bedroom, lounge room, bathroom and toilet and kitchen. For a very reasonable price. Staff were lovely and breakfast has tour nutrition covered.

It started badly. I arrived late at night and the security guard in the lobby was sleeping. The reception is at the 3rd floor so it took me a while to find it. Nobody at the reception could speak English. The carpets in the room were dirty and the room itself was smelly. Also, there were some construction sites nearby so it was very noisy (even on Sunday afternoon). There are quite a few hotels in the area so please do yourself a favour and avoid this one!

Very professional and helpful front desk staff. They make you like the hotel is your new home. Will stay here again on my next trip to China.

The staff are really nice and very helpful. We were assigned to a smoking room. After requesting, the front desk quickly assigned us to another floor where it’s completely smoke free which was great! The room was very clean. We had a small kitchen and a washing machine in the room. It might’ve been the weather, the clothes didn’t dry well in the room, so it had a moldy smell. The rooms are older than it seems in the pictures. Wooden floors are all scratched up.

First day the door lock was broken when we back and couldn’t get in, they had to send someone to fix it and left lots of wood scraps inside the door. We had to change room for safety concerns. Second day when we were having breakfast with my wife and 2 kids in the hotel, my in-laws came visit to say quick hi and help take the kids to play area so we could actually eat something, as we’ve got a 6 months baby to take care of. The restaurant manager/owner were extremely rude and asked her staff to ask my In-laws to leave as they are not guests staying in hotel. This is shocking and incredible, disrespectful and shame on you, I would give 0 star if I could.

Checking in was easy, staff were friendly and pleasant. check in is on the third floor. On the first floor, there are also lockers for your food delivery, such as Meituan. Room was big and spacious. Toilet was big too with good water pressure and temperature. However there were 2 things which I did not enjoy. Firstly, the aircon was not very cold even though it was set to 16 degrees celcius. Call them up and a technician came up and checked. Said the aircon was working fine and it probably did not feel cool because (then he took a look up and down of me) my body was probably heaty and because I looked overweight. The elevator air conditioning was even better than my room. So this is nonsense, and insulting. He probably felt that I was insulted and said that maybe it is due to the curtains being opened. Second, there are not many food options near by. There is a coffee shop downstairs though. The gym, looks and felt like a shared facility with the hotel and paid customers. As such, I did not use it. There are 2 train stations nearby, about 7-10 mins walk on either directions of the river. Overall, rated it 3 stars, and I don't usually rate so low. I will not be coming back to this property no matter the price.

4 days before arrival we get an email from hotel about special requirements for the room incl. transfer from airport. We requested extra cloth hangers in room, our 2 rooms close together and also pickup from airport with number of people and our flight information, because we would arrive late. When we came to airport there was no one to pick us up and when we called the hotel they said they didn’t get our email. When we arrived to hotel the reception said that our room had extra hangers but they couldn’t provide rooms close to each other. This means they did in fact get our email but apparently disregarded our wish for airport transfer, plus they lied about not having received our email. The day before departure we ask hotel to arrange transport to airport because we have to fly very early in morning and therefore leave hotel 4:30AM. We are told they cannot arrange a car. Again poor customer service. Breakfast was not very good at all unfortunately. The hotel advertise with refrigerator magnets for their guest, but they didn’t have any when asked. When we leave the hotel we didn’t get deposit back because they need to check the room. Later the hotel tell us that an umbrella is missing from the room and they have checked everywhere. We could tell them exactly which closet the umbrella was in, so again we feel cheated when they say they checked everywhere and withheld our deposit. We later get the deposit, when they find the umbrella in the closet we tell them to look.

The front desk is very friendly and helpful. The room I booked is big, clean and comfortable. I highly recommend.

Very helpful and friendly hotel personnel made our stay quite pleasant and comfortable 😀

Great location, spacious room. Virtually perfect during our Chengdu stay. Awesome housekeeping service every morning 10am like clockwork. Big shoutout to Ivy & Kelly at the front desk, so kind and helpful with requests or issues. Will definitely be back next trip to Chengdu.

It’s a great experience. The front desk staffs and housekeepers were all very friendly and professional. Highly appreciated several front desk ladies, so nice and helpful to arrange us to switch room. The hotel was clean and comfortable. The hotel is located at the center Chengdu, easy to access many tourist attractions. I’d to choose this hotel again next time when back to Chengdu.

Located within 2 train stations within 10mins walk. 2 convenient stores below and cafe too. Breakfast spread was good although the interiors needs some refreshing.

Very convenient location. The surrounding areas were just wonderful and clean

청두 도심에서 살짝 외곽에 있는 호텔입니다. 숙박비 합리적이고, 방 안에 주방 시설이 있어 마트 같은 데서 이것저것 사먹어볼 수 있는 장점도 있습니다. 단점은 도심에서 조금 떨어져 있다보니 택시 잡기가 약간 어려울 수도 있다는 점(디디 사용하세요)

The hotel is great & close to the city, great location. Not many dinning options within walking distance though.

Hotel bien situé, à deux pas d'une station de métro. Nous avions un très confortable studio avec vue sur la rivière. 43 m2, cuisine très bien aménagée, lave linge. Le petit déjeuner est de style chinois, avec quelques produits occidentaux.

Lovely staff and always clean. Very central to where I wanted to be around. Close by to Chunxi Rd and also subway station. It’s good stay right next to the river.

Good location by the river

Friendly and helpful front desk staff! Room is spacious and clean. Good location and close to metro stations. Building is a bit old though. Overall it’s good and will stay again!

Good location by the river. 30mins away to Taikooli and the shopping belt. Room is comfortable and clean.

Fantastic location along the main river. Close to city centre and attractions. Good breakfast and friendly staffs. Comprehensive service apartment facilities. Definitely value for money.

Limited food options and access to pool at weekends is restrictive.

早餐十分普通。咖啡機的咖啡不好喝。黃糖也沒有提供。只有白糖。食物選擇有限，天天千篇一律。面包只是多士。蛋都沒有蛋味。果汁像糖水一樣。 華西壩站附近有建築工程。出地鐵站要走馬路十分危險。往另一邊的錦江賓館站要過大馬路，交通燈也沒用。電動車根本不看交通燈。人車爭路。十分不安全。 有一天打掃的像忘記打掃一樣。沒有做齊。

Great breakfast variety to pick from and tasty.

Nce hotel in walking distance to the city center, nearby metro station and easy to reach from the airport. Very comfortable beds, good breakfast, big and clean rooms. Would stay there again.

The hotel is great & close to the city, great location. Not many dinning options within walking distance though.

Checking in was easy, staff were friendly and pleasant. check in is on the third floor. On the first floor, there are also lockers for your food delivery, such as Meituan. Room was big and spacious. Toilet was big too with good water pressure and temperature. However there were 2 things which I did not enjoy. Firstly, the aircon was not very cold even though it was set to 16 degrees celcius. Call them up and a technician came up and checked. Said the aircon was working fine and it probably did not feel cool because (then he took a look up and down of me) my body was probably heaty and because I looked overweight. The elevator air conditioning was even better than my room. So this is nonsense, and insulting. He probably felt that I was insulted and said that maybe it is due to the curtains being opened. Second, there are not many food options near by. There is a coffee shop downstairs though. The gym, looks and felt like a shared facility with the hotel and paid customers. As such, I did not use it. There are 2 train stations nearby, about 7-10 mins walk on either directions of the river. Overall, rated it 3 stars, and I don't usually rate so low. I will not be coming back to this property no matter the price.

Clean room, friendly staff, decent breakfast buffet

Clean comfortable rooms, friendly and helpful staff. Good location and easy check in. Breakfast buffet was good but limited options for western taste. Cafe and 7-11 nearby.

早餐太普通。建議不用買包早餐。但附近沒有食肆。真不方便。樓下有便利店。難道食杯面？

Fantastic location along the main river. Close to city centre and attractions. Good breakfast and friendly staffs. Comprehensive service apartment facilities. Definitely value for money.