The Station Hotel and Banqueting

Aparthotel room was mostly clean, just a bit more dusting along wall trim edges could be better. Bedwas nice and Comfy. If you've read some reviews about there being a bar, there isn't (just to clarify) The walls in the room are quite thin so you'll be okay if next door or underneath don't have the TV too loud!

Do not stay here. Our room wasn't ready when we checked in, an hour and a half after check in was available. Self service check in with codes to the room and main entrance. The room was disgusting, blood? on the walls and base of the bed, some type of substance on the windowsill and chair, fridge filthy and the hob. I have been refused a refund and now cannot even contact the hotel. Emails bouncing back.

My review is mixed! For a person without mobility issues I would give it 3*’s. The property was clean, the rooms spacious, bed comfortable and nice to have a little kitchenette in the room as well. On the downside I want a plug that once put into the sink there is a way to take it out again, but I couldn’t find on, so I had to clean my teeth over the kitchen sink! I also HATED that there was no-one in reception to greet you on arrival, and that I didn’t see a member of staff during my trip. This would have helped the check in process rather than being sent a couple of YouTube links on how to get into the property … which in turn lead me to YouTube videos about the hotel appearing on a certain TV program - I’ll leave you to discover that one! :-) Sadly, as a person with mobility issues, who actually messaged the hotel asking them if there was a lift for a second floor room, because I had walking difficulties and couldn’t manage stairs. There was a lift, but once I was on the second floor there were 2 steps, followed by a small landing step, and then around 5 or 6 more steps. There was no handrail to assist and immediately at the top of the second lit of steps there was a heavy door you also had to grapple with. Once in the room, despite the room that on the whole was fine, to get into the shower there was a huge step up, around 10” high, but no grab handle on either the inside or outside, so it was impossible for me to use this facility because of fear of falling.

The room was not clean at all the doors and walls in the bathroom were filthy and the kitchen top was filthy

The property is a little run down but clean. It is very conveniently located for Dudley town centre and all attractions and amenities. There is no air conditioning in the rooms and as this turned out to be a stay during a heat wave it was a little uncomfortable and difficult to get to sleep. It's also a little noisy due to the main road, especially with the windows open. There is no check in process other than registering your car for free parking, which is done via a tablet on arrival, so there are no staff to speak to. Entrance to the building is via a code and a separate code is required to access the individual rooms, both of which are received by email on the day of arrival. My only complaint here is the code used to access the room is a little long and can be cumbersome to enter. All in all I was pleased with this booking given the relatively cheap room price.