We arrived at the villa at half past midnight as we got lost due to incorrect directions. When we arrived we noticed there were 3 doors with broken handles one of which ment a 4 year old little girl was trapped inside her bedroom until we heard her crys. The villa was very tired looking and we noticed that although we paid a few thousand pounds for our stay we had broken beds, leaky showers, only 3 sunbeds (all of which were broken and there were 16 of us). We messaged the contact we had been given and were asked if we needed it repaired straight away or if we could wait until our holiday had ended!! We told them we needed the doors fixed and someone arrived the following day at around 21:30. There was not sufficient mugs and glasses for the amount of people the villa accommodates and very few cooking utensils and pots/pans. I have many dealings with companies all over the world regarding villas etc etc and I don't feel VRBO were a company I would use again or recommend forward. They are advertising properties not fit for purpose, their communication is very poor and a not accurate.
We arrived at the villa at half past midnight as we got lost due to incorrect directions. When we arrived we noticed there were 3 doors with broken handles one of which ment a 4 year old little girl was trapped inside her bedroom until we heard her crys. The villa was very tired looking and we noticed that although we paid a few thousand pounds for our stay we had broken beds, leaky showers, only 3 sunbeds (all of which were broken and there were 16 of us). We messaged the contact we had been given and were asked if we needed it repaired straight away or if we could wait until our holiday had ended!! We told them we needed the doors fixed and someone arrived the following day at around 21:30. There was not sufficient mugs and glasses for the amount of people the villa accommodates and very few cooking utensils and pots/pans. I have many dealings with companies all over the world regarding villas etc etc and I don't feel VRBO were a company I would use again or recommend forward. They are advertising properties not fit for purpose, their communication is very poor and a not accurate.