Grand Reserve at the Meritage
From
373 USD
a notte
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From
373 USD
a notte
Informazioni su questa struttura
Luxury resort in Napa with 2 outdoor swimming pools, spa services, and Italian dining options.
Posizione
Da Vista Collina Resort a Napa puoi arrivare a Artesa Winery e Trinitas Cellars in circa un quarto d'ora di auto
Ristorante
Piscina
Ascensore
Concierge
Parcheggio valet
Servizio di pulizia
Posizione
850 Bordeaux Way, Soscol Gateway South, Napa, California, Stati Uniti d'America
Opzioni camera
1
Double Accessible King Size Bed
Dettagli della camera
Posti letto: 4
1
Suite Grand
Dettagli della camera
Posti letto: 8
Aria condizionataWi-Fi (gratuito)Cassaforte
1
Suite King Bed One Bedroom
Dettagli della camera
Posti letto: 8
1
Quadruple Queen Size Bed
Dettagli della camera
Posti letto: 4
5
Suite One Bedroom
Dettagli della camera
Posti letto: 8
850 ft²
Aria condizionataWi-Fi (gratuito)Cassaforte
5
Suite One Bedroom Accessible
Dettagli della camera
Posti letto: 8
850 ft²
Aria condizionataRiscaldamentoWi-Fi (gratuito)
1
Double Accessible with Views
Dettagli della camera
Posti letto: 4
1
Suite Two Queen Beds
Dettagli della camera
Posti letto: 8
1
Quadruple Pool View
Dettagli della camera
Posti letto: 4
1
Suite Two Queen Beds Pool View
Dettagli della camera
Posti letto: 8
1
Suite Pool View King Bed
Dettagli della camera
Posti letto: 8
1
Double King Size Bed
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 4
1
Suite Two King Beds
Dettagli della camera
Posti letto: 8
1
Quadruple Accessible-Queen Size Bed
Dettagli della camera
Posti letto: 4
1
Suite Accessible King Size Bed
Dettagli della camera
Posti letto: 8
1
Double Pool View King Bed
Dettagli della camera
Posti letto: 4
Recensioni degli ospiti su Grand Reserve at the Meritage
8.1
Molto buono
Sulla base di 183 recensioni verificate
Cosa pensano gli ospiti
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Le recensioni del Grand Reserve at The Meritage descrivono un resort elegante con camere spaziose, piscine e una spa, ma le esperienze variano a causa di un servizio discontinuo, problemi di comunicazione e preoccupazioni per il rapporto qualità-prezzo legate a costi aggiuntivi e occasionali problemi di manutenzione.
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Cosa pensano gli ospiti
Le recensioni del Grand Reserve at The Meritage descrivono un resort elegante con camere spaziose, piscine e una spa, ma le esperienze variano a causa di un servizio discontinuo, problemi di comunicazione e preoccupazioni per il rapporto qualità-prezzo legate a costi aggiuntivi e occasionali problemi di manutenzione.
Molti ospiti sottolineano una posizione comoda per visitare le cantine e il centro di Napa, un ambiente tranquillo e i vantaggi offerti dalla struttura, come un'arena concerti e un centro fitness completo. Tuttavia, molte recensioni citano check-in lunghi o disorganizzati, difficoltà a raggiungere la reception telefonicamente e interazioni poco utili. Vengono inoltre segnalati rumori provenienti dalle camere vicine, articoli da toeletta mancanti e occasionali chiusure di acqua calda o delle strutture. Nel complesso, è adatto ai viaggiatori che danno priorità ai servizi e alla posizione rispetto a un servizio costantemente impeccabile.
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Servizi
Gli ospiti apprezzano i servizi in stile resort, tra cui diverse piscine, una spa, una palestra completa con corsie, e un'arena concerti in loco; è disponibile un parcheggio, ma spesso a pagamento. Alcune strutture erano chiuse o poco controllate a volte, e alcune attività comportano costi aggiuntivi.
Recensioni degli ospiti correlate
6
Shelly
10 apr 2023
·
Soggiorno di 4 notti
Property was huge , staff was polite ...pool and hot tub in our building was closed . The staff kept saying it will open the next day but did not . Infact staff had no knowledge that pool is out of service . It was inconvenient to go across the street to use the other pool in the other building. And in that building the hot tub wasnt working . Didnt work for 3 days 😪 we stayed at the property for 4 days and not a single day we get to enjoy the pool or hot tub. Coffee machine in our room was broken , we mentioned to the staff few times and no one came to replaced the coffee machine . We had to come downstairs to get coffee
Property was huge , staff was polite ...pool and hot tub in our building was closed . The staff kept saying it will open the next day but did not . Infact staff had no knowledge that pool is out of service . It was inconvenient to go across the street to use the other pool in the other building. And in that building the hot tub wasnt working . Didnt work for 3 days 😪 we stayed at the property for 4 days and not a single day we get to enjoy the pool or hot tub. Coffee machine in our room was broken , we mentioned to the staff few times and no one came to replaced the coffee machine . We had to come downstairs to get coffee
10
Christopher
9 ott 2025
·
Soggiorno di 1 notte
Great resort like hotel. Good food service pool and spa
Great resort like hotel. Good food service pool and spa
10
Michael
13 nov 2023
·
Soggiorno di 3 notti
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
4
Rebecca
27 feb 2023
·
Soggiorno di 1 notte
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
6
Francesca
18 ago 2025
·
Soggiorno di 2 notti
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
10
Rosanna
27 lug 2025
·
Soggiorno di 1 notte
Resort has plenty of parking and quiet
Resort has plenty of parking and quiet
10
Kory
23 ago 2023
·
Soggiorno di 3 notti
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
21 set 2025
·
Soggiorno di 2 notti
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
8
Araceli
29 apr 2024
·
Soggiorno di 2 notti
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
8
Thomas
23 ott 2024
·
Soggiorno di 1 notte
We enjoyed having a real gym/fitness center and especially the 25 yard pool with lap lanes
We enjoyed having a real gym/fitness center and especially the 25 yard pool with lap lanes
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Pulizia
Molti menzionano spazi puliti e ben tenuti, ma le pulizie e la manutenzione possono essere incostanti. I problemi ricorrenti includono articoli sporchi o mancanti, cibo vecchio lasciato nelle aree comuni e occasionali problemi di acqua calda o di manutenzione.
Recensioni degli ospiti correlate
10
Angela
29 set 2023
·
Soggiorno di 3 notti
My stay was amazing! Hotel is beautiful and very clean.
My stay was amazing! Hotel is beautiful and very clean.
10
Ravinder
4 nov 2024
·
Soggiorno di 1 notte
Beautiful resort and very clean.
Beautiful resort and very clean.
6
Adonica
15 ago 2024
·
Soggiorno di 1 notte
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
4
Michael
17 ago 2024
·
Soggiorno di 3 notti
Run down corporate hotel in a suburban office park setting. No staff. Had to call 4 times to get someone to fix our air conditioner. Pool areas had old food sitting on chairs for hours with no one cleaning it up. Desk staff couldn’t answer basic questions.
Run down corporate hotel in a suburban office park setting. No staff. Had to call 4 times to get someone to fix our air conditioner. Pool areas had old food sitting on chairs for hours with no one cleaning it up. Desk staff couldn’t answer basic questions.
8
Regina
13 giu 2023
·
Soggiorno di 4 notti
We checked in late at night there was no one available to help with our bags. The rooms were nice & clean, however every day, the cleaning staff would leave their cleaning supplies on our sink. This included solution & dirty rags. Next there were no washcloths. They would clean the room & leave only towels & hand towels. The staff was not always pleasant. At time, very rude. For the price, the service should have been impeccable!
We checked in late at night there was no one available to help with our bags. The rooms were nice & clean, however every day, the cleaning staff would leave their cleaning supplies on our sink. This included solution & dirty rags. Next there were no washcloths. They would clean the room & leave only towels & hand towels. The staff was not always pleasant. At time, very rude. For the price, the service should have been impeccable!
2
Linda
21 set 2025
·
Soggiorno di 2 notti
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
10
Tai
27 mar 2023
·
Soggiorno di 1 notte
Clean room and property, friendly staff and the suite is modern.
Clean room and property, friendly staff and the suite is modern.
6
Katie
21 set 2025
·
Soggiorno di 2 notti
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
Andy
9 mar 2023
·
Soggiorno di 3 notti
The property is very clean and service was good.
The property is very clean and service was good.
10
Gary
21 ago 2024
·
Soggiorno di 5 notti
Wonderful stay at resort. Very professional staff and friendly. Nice amenities. Slight issue wit limited hot water in room.
Wonderful stay at resort. Very professional staff and friendly. Nice amenities. Slight issue wit limited hot water in room.
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Camere
Le camere sono generalmente spaziose e confortevoli, con balconi e alcune suite che offrono cucine. Gli aspetti negativi includono il trasferimento del rumore, occasionali finiture datate o viste ostruite e interruzioni occasionali della connessione Wi-Fi.
Recensioni degli ospiti correlate
2
Olivia
19 ago 2024
·
Soggiorno di 2 notti
From the second we checked in there were issues. It was just an unending series of problems. The service was terrible. The front desk was inexperienced and rude. The valet was never around. The Wi-Fi was down. We were putting a room by a concert on a Sunday night without any warning People came into our room without knocking we were told we couldn’t have more water, nothing in the room worked and they couldn’t fix it… The list goes on and on and on to spend $670 on a room and be treated like we were at the motel. It was horrible and so disappointing. I do not recommend staying here.
From the second we checked in there were issues. It was just an unending series of problems. The service was terrible. The front desk was inexperienced and rude. The valet was never around. The Wi-Fi was down. We were putting a room by a concert on a Sunday night without any warning People came into our room without knocking we were told we couldn’t have more water, nothing in the room worked and they couldn’t fix it… The list goes on and on and on to spend $670 on a room and be treated like we were at the motel. It was horrible and so disappointing. I do not recommend staying here.
6
Adonica
15 ago 2024
·
Soggiorno di 1 notte
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
4
Kevin
19 ago 2023
·
Soggiorno di 2 notti
Check in was a circus to say the least. They didn’t have the room we booked. We settled with a two queens room that was near an entrance door and was extremely noisy. We could have moved the second day but our day was fully booked up and didn’t have time to pack our stuff up and check out and store our luggage somewhere and then check in later.
Check in was a circus to say the least. They didn’t have the room we booked. We settled with a two queens room that was near an entrance door and was extremely noisy. We could have moved the second day but our day was fully booked up and didn’t have time to pack our stuff up and check out and store our luggage somewhere and then check in later.
10
Lynette
5 mag 2025
·
Soggiorno di 3 notti
Outstanding! The rooms were perfect for a couple of girls sharing a bathroom. Plenty of counter space & mirrors. Love the dual sinks. Very spacious. Beautiful views. Outstanding amenities. I will stay here every time I’m in Napa going forward!!
Outstanding! The rooms were perfect for a couple of girls sharing a bathroom. Plenty of counter space & mirrors. Love the dual sinks. Very spacious. Beautiful views. Outstanding amenities. I will stay here every time I’m in Napa going forward!!
6
Francesca
18 ago 2025
·
Soggiorno di 2 notti
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
10
Kory
23 ago 2023
·
Soggiorno di 3 notti
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
21 set 2025
·
Soggiorno di 2 notti
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
bradley
19 set 2025
·
Soggiorno di 1 notte
Room was amazing!! The report has so much to offer. Can’t wait to get back here again.
Room was amazing!! The report has so much to offer. Can’t wait to get back here again.
8
Erika
1 mar 2024
·
Soggiorno di 2 notti
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
8
Woojay
27 dic 2025
·
Soggiorno di 2 notti
Poor sound insulation and noisy neighbors
Poor sound insulation and noisy neighbors
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Servizio
Il feedback sul servizio è misto: numerose segnalazioni di check-in lunghi o disorganizzati, telefoni irraggiungibili, camere non pronte e interazioni brusche o poco utili contrastano con le recensioni che elogiano un personale cordiale e disponibile. Alcuni ospiti hanno anche subito degradazioni o errori di prenotazione.
Recensioni degli ospiti correlate
2
Ariella
14 ott 2025
·
Soggiorno di 2 notti
We were not greeted upon arrival, our room was not ready (it was 6pm) we had to ask several times if we could get assistance with a cart for our bags. When we called down to the front desk no one answered we had to find a cart left by another guest on our own to transport our bags downstairs. When we provided feedback to the front desk they were not apologetic or seemed to care about our negative experience during our stay. Would not recommend for the price tag.
We were not greeted upon arrival, our room was not ready (it was 6pm) we had to ask several times if we could get assistance with a cart for our bags. When we called down to the front desk no one answered we had to find a cart left by another guest on our own to transport our bags downstairs. When we provided feedback to the front desk they were not apologetic or seemed to care about our negative experience during our stay. Would not recommend for the price tag.
4
Arek
29 set 2024
·
Soggiorno di 2 notti
Arrived at 2pm, they don’t have the room ready and at 4pm inform us that our room is not available, downgraded not another room
Arrived at 2pm, they don’t have the room ready and at 4pm inform us that our room is not available, downgraded not another room
4
Samuel
19 mag 2025
·
Soggiorno di 2 notti
The check in process was terrible. They couldn't find my reservation even though my friend checked in earlier under the same reservation and had no issues. The card machines weren't working.
The check in process was terrible. They couldn't find my reservation even though my friend checked in earlier under the same reservation and had no issues. The card machines weren't working.
2
Linda
21 set 2025
·
Soggiorno di 2 notti
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
6
Nitin
4 ago 2025
·
Soggiorno di 2 notti
Not worth the price. We stayed at the Meritage before and loved it - we were hoping for an amazing experience at the ‘Grand Reserve’ which is a newer building. It was very ‘meh.’ Strangely it only had one elevator for the whole large building. Then started the nickel and dime process - seems like they had fees on top of fees and charged for parking. Imho this place has lost its charm for greed. The worst part was that we felt rushed with the check in and checkout process as if we were a nuisance. We don’t expect someone to roll out a red carpet, but overall it just gave us a bad taste. I don’t think we’ll ever come here again.
Not worth the price. We stayed at the Meritage before and loved it - we were hoping for an amazing experience at the ‘Grand Reserve’ which is a newer building. It was very ‘meh.’ Strangely it only had one elevator for the whole large building. Then started the nickel and dime process - seems like they had fees on top of fees and charged for parking. Imho this place has lost its charm for greed. The worst part was that we felt rushed with the check in and checkout process as if we were a nuisance. We don’t expect someone to roll out a red carpet, but overall it just gave us a bad taste. I don’t think we’ll ever come here again.
8
Paul
23 giu 2025
·
Soggiorno di 1 notte
Our check did not go as smoothly as we would have liked it took a bit to have a room ready. Once checking in another guest interrupted our delayed check in and the front desk attendant addressed the other guest before completing our check in process. I also learned that our family friend had ordered a fruit and cheese platter that never came to our room. Uncertain if it was sent to our other room, since we had been updated but that should have been noted.
Our check did not go as smoothly as we would have liked it took a bit to have a room ready. Once checking in another guest interrupted our delayed check in and the front desk attendant addressed the other guest before completing our check in process. I also learned that our family friend had ordered a fruit and cheese platter that never came to our room. Uncertain if it was sent to our other room, since we had been updated but that should have been noted.
8
Niyo
25 nov 2023
·
Soggiorno di 1 notte
We arrived at 5:00 pm on the Friday after Thanksgiving and the line to check in took almost an hour. Unreal that they did not plan for this. Otherwise, the location, room, and general service were great.
We arrived at 5:00 pm on the Friday after Thanksgiving and the line to check in took almost an hour. Unreal that they did not plan for this. Otherwise, the location, room, and general service were great.
2
amy
7 ott 2025
·
Soggiorno di 4 notti
Customer service was atrocious, staff was rude, hidden fees. Way too expensive for the terrible service.
Customer service was atrocious, staff was rude, hidden fees. Way too expensive for the terrible service.
6
Ashlynne
27 mag 2025
·
Soggiorno di 2 notti
My initial reservation was at the Grand Reserve, and I had even paid for it, but when i finally arrived at the hotel, they said there was no room available and had to book me at the initial Meritage location.
My initial reservation was at the Grand Reserve, and I had even paid for it, but when i finally arrived at the hotel, they said there was no room available and had to book me at the initial Meritage location.
8
Kathryn
8 set 2025
·
Soggiorno di 1 notte
You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing!
You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing!
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Posizione
Comodo per le cantine e il centro di Napa, con un ambiente tranquillo e accesso a piedi a vigneti e a un sentiero. Diversi recensori hanno notato una posizione in una zona di uffici e autostrade che manca del classico fascino di Napa.
Recensioni degli ospiti correlate
6
Mary Beth
21 ott 2024
·
Soggiorno di 1 notte
Overpriced for a very average room with no amenities that warrant the price. Check in was with a teenager who when asked for recommendations for wineries stated he was too young to drink. No concierge services. $100 resort fee for seeming nothing? There are restaurants on property but to pay a fee for them without dining? One teen working the coffee bar on a Sunday morning with a long line. SKIP this place. It is off a highway and has zero charm, industrial park feel, and no added amenities or staffing that other luxury properties provide.
Overpriced for a very average room with no amenities that warrant the price. Check in was with a teenager who when asked for recommendations for wineries stated he was too young to drink. No concierge services. $100 resort fee for seeming nothing? There are restaurants on property but to pay a fee for them without dining? One teen working the coffee bar on a Sunday morning with a long line. SKIP this place. It is off a highway and has zero charm, industrial park feel, and no added amenities or staffing that other luxury properties provide.
10
Lori H.
6 ago 2024
·
Soggiorno di 2 notti
Nice location
Nice location
10
Patrick Allan
30 ago 2025
·
Soggiorno di 3 notti
Great place to stay. Close to everything.
Great place to stay. Close to everything.
10
Kory
23 ago 2023
·
Soggiorno di 3 notti
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
21 set 2025
·
Soggiorno di 2 notti
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
Yashieka
6 lug 2023
·
Soggiorno di 2 notti
Property was great. Easy to get downtown from property. Service was excellent and I will br back soon
Property was great. Easy to get downtown from property. Service was excellent and I will br back soon
10
Paul
28 apr 2025
·
Soggiorno di 1 notte
Great location
Great location
10
justin
21 mag 2023
·
Soggiorno di 2 notti
Great location, and good recommendations from the concierge to head into Yountville for some wine tastings and food.
Great location, and good recommendations from the concierge to head into Yountville for some wine tastings and food.
8
Pooja
14 ago 2023
·
Soggiorno di 1 notte
Beautiful location.
Beautiful location.
6
Julio Ernesto
25 set 2025
·
Soggiorno di 3 notti
Liked that there was a grocery store and vineyard to walk to.
Liked that there was a grocery store and vineyard to walk to.
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Ristorazione
Molti ospiti si sono goduti i ristoranti in loco, con molti che hanno elogiato i pasti eccellenti, ma i prezzi sono alti e alcuni locali chiudono presto o a mezzogiorno. L'esperienza complessiva è stata discontinua, e il servizio in camera può essere lento.
Recensioni degli ospiti correlate
8
David
16 ago 2024
·
Soggiorno di 3 notti
Loved our stay here, staff friendly and helpful. Nice rooms, good gym, lovely pool, restaurant annd food delicious. Only downside was prices of food and drinks. £10 for a 330ml can of lager in the deli was ridiculous.
Loved our stay here, staff friendly and helpful. Nice rooms, good gym, lovely pool, restaurant annd food delicious. Only downside was prices of food and drinks. £10 for a 330ml can of lager in the deli was ridiculous.
10
EDWARD
27 feb 2023
·
Soggiorno di 1 notte
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
10
Derek
18 ago 2024
·
Soggiorno di 1 notte
Very nice resort. We stayed at this resort as part of the concert series. Would stay here again. The only downside is the concert ended at 9:30, and all of the restaurants were closing or closed. The resort food was definitely overpriced.
Very nice resort. We stayed at this resort as part of the concert series. Would stay here again. The only downside is the concert ended at 9:30, and all of the restaurants were closing or closed. The resort food was definitely overpriced.
8
Sean
16 feb 2025
·
Soggiorno di 2 notti
Property was clean and the on site dining options were very good. Took a while to receive our in room dining but other than that the service was good.
Property was clean and the on site dining options were very good. Took a while to receive our in room dining but other than that the service was good.
6
Garfield
21 set 2025
·
Soggiorno di 1 notte
Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.
Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.
10
Michael
13 nov 2023
·
Soggiorno di 3 notti
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
8
Araceli
29 apr 2024
·
Soggiorno di 2 notti
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
6
Payal
24 nov 2023
·
Soggiorno di 3 notti
Its a good property but lots to improve on staff and dining options
Its a good property but lots to improve on staff and dining options
8
Jacqueline
17 set 2025
·
Soggiorno di 2 notti
The room was nice and the bed was ok, a little firm and lumpy. The Venue out on the lawn was fun, and the little shop onsite was cute. Olive and Hay was not good.
The room was nice and the bed was ok, a little firm and lumpy. The Venue out on the lawn was fun, and the little shop onsite was cute. Olive and Hay was not good.
10
GOAR
12 feb 2024
·
Soggiorno di 1 notte
Beautiful property and great staff. We enjoyed the spa treatments. Olive & Hey restaurant was excellent.
Beautiful property and great staff. We enjoyed the spa treatments. Olive & Hey restaurant was excellent.
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10
Andy
9 mar 2023
·
Soggiorno di 3 notti
The property is very clean and service was good.
The property is very clean and service was good.
10
EDWARD
27 feb 2023
·
Soggiorno di 1 notte
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
4
Rebecca
27 feb 2023
·
Soggiorno di 1 notte
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
10
Abraham
12 feb 2023
·
Soggiorno di 3 notti
Amazing service from check-in to check-out! Very nice property with a lot to do! Friendly staff!
Amazing service from check-in to check-out! Very nice property with a lot to do! Friendly staff!
Politiche della struttura
Check-in
Check-out
Check-in dalle 16:00
Prima delle 12:00
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Servizi popolari
Ristorante
Piscina
Ascensore
Concierge
Parcheggio valet
Servizio di pulizia
Servizi
Concierge
Ascensore
Servizio di pulizia
Servizio lavanderia
Deposito bagagli
24-Hour Front Desk
Attività
Piscina
Campo da golf (in loco)
Pool (Indoor)
Fitness Center (nearby)
Informazioni generali
Ristorante
Sauna
Bagno turco
Massaggi
Caminetto
Coffee Shop/Café
Smoke-Free Property
Wheelchair Accessible (Limited)
Parcheggio
Parcheggio valet