Aparthotel Ona Aucanada

Name: Aparthotel Ona Aucanada
Address: D'es Mirador, Alcanada, Balearic Islands, ES
Price range: US$159–US$195 per night
Rating: 8.48

From

US$76

/ night

Prices for Aparthotel Ona Aucanada

Select dates to see prices and availability

From

US$76

/ night

About this property

Dip into one of the 3 outdoor pools or enjoy other recreational amenities including a sauna and a fitness center. Additional amenities at this aparthotel include wireless internet access (surcharge), tour/ticket assistance, and a banquet ha...

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Location

D'es Mirador, 11, Alcanada, Balearic Islands, Spain

Cala Poncet (0.3 Miles)

Platja d'Alcanada (0.5 Miles)

Alcúdia Port (1.4 Miles)

Alcúdia Beach (1.4 Miles)

Xara Gate (2.2 Miles)

Sa Bassa Blanca Museum (2.3 Miles)

More location info

Room options

Villa, 3 Bedrooms, Terrace (1 Adult + 4 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (6 Adults)

Room details

1 Double Bed

2 Single Beds

and

1 Sofa Bed

Sleeps 6

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (Single Use)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (5 Adults + 3 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 5

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (5 Adults)

Room details

1 Double Bed

2 Single Beds

and

1 Sofa Bed

Sleeps 5

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (5 Adults + 2 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 5

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (4 Adults + 3 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 4

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (1 Adults + 3 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (2 Adults + 4 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 2

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (1 Adult + 1 Child)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (1 Adults + 4 Children)

Room details

1 Double Bed

2 Single Beds

and

1 Sofa Bed

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (2 Adults)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 2

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (3 Adults)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 3

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (1 Adult + 2 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (2 Adults + 1 Child)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 2

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (3 Adults + 3 Children)

Room details

1 Double Bed

2 Single Beds

and

1 Sofa Bed

Sleeps 3

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (4 Adults)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 4

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (3 Adults + 3 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 3

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (2 Adults + 3 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 2

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (5 Adults + 1 Child)

Room details

1 Double Bed

2 Single Beds

and

1 Sofa Bed

Sleeps 5

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (4 Adults)

Room details

1 Double Bed

and

2 Single Beds

Sleeps 4

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (7 Adults + 1 Child)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 7

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (3 Adults)

Room details

1 Double Bed

and

2 Single Beds

Sleeps 3

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (3 Adults + 1 Child)

Room details

1 Double Bed

and

2 Single Beds

Sleeps 3

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (1 Adults + 5 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (2 Adults + 3 Children)

Room details

1 Double Bed

2 Single Beds

and

1 Sofa Bed

Sleeps 2

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (Single Use)

Room details

1 Double Bed

and

2 Single Beds

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (3 Adults + 2 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 3

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (4 Adults + 2 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 4

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (3 Adults + 2 Children)

Room details

4× Single Beds

and

1 Sofa Bed

1 Double Bed

2 Single Beds

and

1 Sofa Bed

Sleeps 3

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (6 Adults + 2 Children)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 6

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (2 Adults + 1 Child)

Room details

1 Double Bed

and

2 Single Beds

Sleeps 2

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (8 Adults)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 8

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (3 Adults + 1 Child)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 3

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (1 Adults + 2 Children)

Room details

1 Double Bed

and

2 Single Beds

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (1 Adult + 1 Child)

Room details

1 Double Bed

and

2 Single Beds

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (1 Adult + 3 Children)

Room details

4× Single Beds

1 Double Bed

and

2 Single Beds

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (2 Adults + 2 Children)

Room details

1 Double Bed

and

2 Single Beds

Sleeps 2

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (4 Adults + 1 Child)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 4

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (4 Adults + 1 Child)

Room details

1 Double Bed

2 Single Beds

and

1 Sofa Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 4

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (6 Adults + 1 Child)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 6

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (4 Adults + 2 Children)

Room details

1 Double Bed

2 Single Beds

and

1 Sofa Bed

Sleeps 4

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (2 Adults + 4 Children)

Room details

1 Double Bed

2 Single Beds

and

1 Sofa Bed

Sleeps 2

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Apartment, 2 Bedrooms (2 Adults)

Room details

2 Single Beds

1 Double Bed

and

2 Single Beds

Sleeps 2

753 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (5 Adults + 1 Child)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 5

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (6 Adults)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 6

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (7 Adults)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 7

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Villa, 3 Bedrooms, Terrace (5 Adults)

Room details

1 Double Bed

4× Single Beds

and

1 Sofa Bed

Sleeps 5

1292 ft²

Balcony

Separate Dining Area

Air Conditioning

Kitchen

Separate Living Room

Guest reviews of Aparthotel Ona Aucanada

8.5

Very good

Based on 1,349 verified reviews

Who stays here?

Business

Couple

24%

Family

60%

Group

11%

Solo

What guests think

AI-generated summary based on recent guest reviews

At Aparthotel Ona Aucanada, guests often highlight friendly staff, spacious self-catering apartments and a quiet hillside setting with sea views, while recurring drawbacks include dated interiors, mixed buffet quality, unheated pools, a car-dependent location, and occasional sewage odors.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Apartments are generally well equipped and roomy for families, though some report thin walls, variable Wi‑Fi, and maintenance niggles. Service is frequently described as warm and helpful, but breakfast operations and issue resolution can be inconsistent. The setting is peaceful near the sea, with Port d’Alcúdia a downhill walk or short drive, and several reviews note paid on-site parking. Expect a relaxed, good-value self-catering base with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pools are pleasant but unheated, and multiple guests mention paying extra for on-site parking; the gym is reported as outdated with broken equipment.

Related guest reviews

Maike

12 Apr 2025

Stayed 7 nights

Geräumiges, sauberes Apartment, große Terrasse. Hübsche Anlage, etwas abgelegen, dadurch aber schön ruhig. Auto unbedingt empfehlenswert. Kostenlose Parkplätze vor der Anlage. Sehr hilfsbereites und freundliches Personal. - Beim Frühstücksbuffet war leider immer etwas leer (kein Brot, keine Milch, kein Käse etc.) Wenn dann aufgefüllt wurde, begann die morgendliche „Schlacht“ ums Buffet - das hat wirklich keinen Spaß gemacht. Nur 2 Kaffeeautomaten und zu wenig Tische für die Anzahl der Gäste machte das Ganze nicht besser. Schade!

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Remi

25 Aug 2023

Stayed 7 nights

We stayed in a 3 bed house which was clean, well maintained and had 3 lovely terraces including one with seaviews. We had the 1/2 board option and were disappointed with both the quality and variety of food on offer, particularly at the evening buffet. The dining room was poorly organised and chaotic which didn't make for a pleasant dining experience. Swimming pool area was very pleasant with both shaded and sunny spots and with lovely sea views. Lifeguard was on site but not attentive at all. We highly recommend the accommodation but would avoid using the restaurant. We would recommend Alcanada35 for food instead.

OTHON

23 Apr 2023

Stayed 7 nights

Les : la grande piscine ( mais attention non chauffée) / appartement spacieux, fonctionnel / l'emplacement, la vue Les - : contrairement à ce que laisse penser les photos ce n'est pas un duplex c'est soit terrasse soit balcon. Table balcon vraiment juste pour manger à 4. La salle de sport ne devrait pas figurer car dans son jus et aucun appareils en état de marche

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Lene

27 Sept 2023

Stayed 7 nights

God standard i leilighetene, men savnet stekeovn på kjøkken. Uteområdene var fine. Bassengområdet var stille og rolig og tilpasset alle aldre. Fine basseng med relativt god plass. Hotellfrokosten passet ikke for oss, så vi ordnet frokost selv. For vår del var det for lite utvalg av pålegg, varme alternativer og frukt og grønt. Personlig ville jeg foretrukket flere næringsrike alternativer og ikke så mye søte alternativer, samt mulighet for fersk juice.

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JULIE

21 Feb 2023

Stayed 7 nights

Positive points: property comfortable and clean. Negative points: area isolated,noting to do around( not even shops!), pool freezing, not hot tube or sauna as advertised. Children very disappointed and bored. Extra money(unplanned) needed for rent a car and additional stress by driving in opposite side of the road, otherwise it would be madness. Don't think will return there,Happy to return home.

Iulia-Octavia

9 Sept 2025

Stayed 18 nights

A good basic resort. Not too fancy so perfect for our kids to run around and feel comfortable. The staff are very friendly, the pools are great. Lovely that everyone gets personal space both indoors and outdoors. But one thing that really bothered me is the 15 euro per day charge for parking. They do not tell you this will be an additional charge when you book. It's a hidden cost. If they want to charge more they need to be upfront about the parking fee at the time of booking. Also it's disrespectful to their neighbours; the local street is filled with rental cars even though each apartment comes with it's own parking spot, that sits empty. I do not appreciate how they treat their neighbours and for that reason, we are only likely to return if this policy changes.

Maria

15 Jul 2025

Stayed 10 nights

Zeer mooie omgeving zeer vriendelijk personeel. Goed ontbijt. Verouderde keuken en kleine defecten (lampen, tuinstoelen). Airco was prima, fijne zwembaden. Parking was helaas bijbetalen.

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Siobhan

15 Aug 2022

Stayed 7 nights

We had a wonderful stay at this resort. For some reason we were upgraded to a three bedroom house and it was absolutely perfect for our family with two small children. The air conditioning was very effective and the house very clean and comfortable. The pools were beautiful and Warmed up very nicely in the afternoon (They were a little cold in the morning). There was an Elvis tribute act playing poolside one afternoon and this was absolutely brilliant. The location is a bit problematic and taxis are flaky so I would recommend hiring a car particularly for buying groceries. It’s best to treat this as a self catering holiday as the restaurant opening hours can be a bit hit and miss with them only serving food for breakfast between 8:30 and 10:30 and dinner between 7-9. This is not so convenient for children. Overall though this was a lovely stay and self catering accommodation within resorts is hard to find so I do recommend this.

Thomas

15 May 2025

Stayed 4 nights

Prisvärt boende i lugnt läge för dig med tillgång till hyrbil eller som kan tänka dig att gå ned till Alcudia (ca två kilometer) Detta var femte gången jag bodde hos Ona Aucanada Club. Som alltid trevlig personal och lugnt läge vilket jag föredrar framför stöket nere i Alcudia. Lägenheterna börjar bli slitna och skulle må bra av en renovering. Dock väldigt rent och sköna sängar. Inget att klaga på egentligen. Rymliga lägenheter! Två sovrum och stort kök som standard på alla lägenheter! Finns tvättmaskin i alla lägenheter. Rymligt kylskåp samt frys. Poolen är ouppvärmd. Tv i både vardagsrum och ett av sovrummen. Numera är WIFI gratis, vilket uppskattas. Tv:n i sovrummet kunde streama youtube vilket uppskattades av yngsta sonen. Gratis Parkering på gatan bredvid hotellet, samt längst upp på gatan (större parkering). Vill du stå direkt utanför lägenheten kostar det numera pengar (vilket det inte är värt...)

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Lina

15 Oct 2025

Stayed 7 nights

Mysigt familjehotell med möjlighet att kunna laga lite mat själva. Fantastisk service men klorhalten i poolen gjorde att barnen fick eksem. Lite långt från allt om man inte har bil men annars underbart område tryggt med jättefin personal.

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe clean, well-kept apartments, but there are repeated reports of sewage odors, inconsistent housekeeping frequency, and occasional lapses such as dirty towels or missed cleaning.

Related guest reviews

Sven

15 Nov 2023

Stayed 10 nights

Erg vriendelijk personeel. Appartementen zijn iets verouderd maar wel zeer schoon.

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Stefanie

2 Aug 2024

Stayed 7 nights

Die Unterkunft war super. Küche gut ausgestattet. Betten/Matratzen waren sehr gut! Spektakulärer Blick aufs Meer aus fast allen Fenstern des Appartements. Bad war sauber und auch die gesamte Unterkunft war gepflegt!

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Lee

23 Feb 2026

Stayed 9 nights

Luvly place. Friendly staff and clean.

Charlotte

4 Nov 2025

Stayed 6 nights

++ la localisation proche d Alicia, ideale pour les familles, le personnel très agréable et souriant - - ATTENTION, les photos sont mensongères et le personnel le sait parfaitement. Les photos avec vue ne sont disponibles exclusivement que des villas 3 chambres (peu nombreuses) et en aucun cas des chambres doubles comme indiqué. Il s'agit d'une photo prise depuis la terrasse des villas qui sont utilisés pour faire la pub d' autres chambres. Le buffet est également de faible qualité mais c'est standard all' inclusive. Forte odeur de canalisation dans les villas. Mais celle ci sont très agréables au demeurant.

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Angela

5 Apr 2024

Stayed 11 nights

Sehr nettes Personal, vorallem beim Frühstück. Frühstück war reichhaltig und lecker. Das Apartment ist renovierungsbedürftig und das Möbiliar abgewohnt. Die Reinigung und Handtuchwechsel im Apartment hätte öfters stattfinden können...ein Mal in 12 Tagen ist deutlich zu wenig. Nur nach Nachfrage, bekamen wir neue Handtücher.

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Christopher

20 Dec 2025

Stayed 2 nights

10/10 staff are very friendly & helpful peaceful location spacious and clean apartment highly recommend il definitely be returning Thank you for a great stay

Isabelle

31 Mar 2024

Stayed 7 nights

Top ausgestattetes Apartment mit großer Küche, Waschmaschine und Balkon mit Meerblick.

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Siobhan

15 Aug 2022

Stayed 7 nights

Fiene

14 Sept 2023

Stayed 6 nights

Unser Aufenthalt im Hotel war wirklich eine krasse Negativerfahrung. Ich verstehe die positiven Bewertungen nicht. Es haben die wenigsten Zimmer tatsächlich einen Meerblick und auf Bitten eines Zimmmerwechsels sollten wir für jede Nacht mehr bezahlen. Die Einrichtung der Wohnungen ist extrem runtergekommen und wirklich unschön. Wie dreckig alles war, haben wir spätestens an unseren Socken gesehen, die nicht mehr weiß sind. Auch wurde während des gesamten Aufenthalts kein einziges Mal sauber gemacht oder neue Seife hingestellt. An Schlaf war ebenfalls kaum zu denken, da die Betten uralt und unbequem sind und die Unterkunft so hellhörig ist, dass man jedes Wort der Nachbarn hören kann. Das schlimmste war jedoch das Essen. Ich verstehe warum man mehr bezahlt, wenn man ohne Halbpension buchen will. Da sollte man wirklich Geld dazubekommen, wenn man sich das reinquält. Geringe Auswahl, schlechte Qualität und im Laufe des Morgens/Abends wird auch nicht mehr aufgefüllt. WLAN gibt es übrigens auch nicht wirklich, da das kostenlose nicht funktioniert. Für das richtige WLAN müssen 5€ pro Tag gezahlt werden. Alles in allem eine große Enttäuschung. Nur die Katzen waren süß, um die sich das Hotel leider auch nicht kümmert.

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Amit

25 Sept 2025

Stayed 4 nights

Sewage smell throughout the property for our entire stay, we were told we would be transferred to another villa- this was a lie and the smell was never fixed despite the receptionist reassuring us it would be after experiencing the smell himself. A/C in 2 out of the 3 bedrooms was non-functional for the whole stay. Forcing us to sleep with windows open attracting mosquito bites, only on the penultimate day did were portable AC units into the rooms, which sounded like an engine running in the room. We would obviously not have picked this hotel had we known there was no A/C. Dirty towels were part of their "amenities". We made the property manager aware of these issues multiple times and requested compensation, who kept telling us to "take it up with Expedia". The minimum compensation I was expecting was what I paid for the booking, as we did not have A/C (as advertised), clean towels (as advertised)- but was instead met with false promises of maintenance/cleaning/relocation and a smell so bad it left us with nausea. On returning back home, I filed the complaint to Expedia who said they can't do anything as the booking was non refundable and the property manager wouldn't waive the cancellation fee. Of course, I asked Expedia to push as this was not acceptable. They replied saying Hotel Aucanada would only refund less than half of the cost of the stay and implied I should be grateful "they did not charge a penalty", and that's their final stance. Disappointed.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and well equipped, with sea views in some units, but decor is dated in places, soundproofing can be weak, and Wi‑Fi reliability varies.

Related guest reviews

Kristina viktoria

3 Jul 2025

Stayed 11 nights

Lugnt och familjärt lägenhetshotell med fint poolområde och fin utsikt över Alcudiabukten. Fin utsikt mot havet från vår balkong. God och varierad frukost och även god kvällsbuffe och vi fick god hjälp att lösa alternativ till två av oss med Celiaki.

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JOEL CYRILLE

13 Apr 2024

Stayed 5 nights

Ce sont de beaux logements bien placés pour toutes les excursions possibles Proche du centre ville et de la plage (5 mn en voiture) 2 mn a pied de la mer Bon accueil Poin négatif, pas trop bien insonorisé (acceptable) Je donne un avis bien positif dans l'ensemble

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Claudia

9 Apr 2023

Die Apartments sind geräumig, haben Meerblick, sind gut ausgestattet. Rezeption total freundlich! Wir kommen gerne wieder!

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merethe

19 Apr 2024

Stayed 5 nights

We were really happy to stay here, quiet area away from the busy Alcudia beach. The appartement was clean and nice, well equipped with a dishwasher and a washing machine. We had a car so easy to get around, but still in reasonable distance to walk with the kids, 4-10 years old, to the beach and back. Recommend to upgrade wifi to premium for better streaming. Nice pool area, but a little bit cold water, it was not heated. Nice and helpful personell.

Melissa

24 Feb 2025

Stayed 3 nights

Alles ist sehr in die Jahre gekommen.

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Marcel

13 Jun 2025

Stayed 6 nights

Für 4 Sterne habe ich mehr erwartet. Appartment war stark veraltet, Türen ließen sich schlecht schließen. Bilder sahen bei der Buchung deutlich besser aus.

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Christoph

18 Sept 2024

Stayed 8 nights

Nice surrounding and nice Pool but noisy appartment

Monique

24 Mar 2025

Stayed 5 nights

Wir waren im Februar dort und in dem Appartement war es doch sehr kalt. Mit der Klimaanlage konnte man die Räume nicht wirklich erwärmen. Die Lage ist super,ein Auto von Vorteil.

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Fiene

14 Sept 2023

Stayed 6 nights

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Thomas

15 May 2025

Stayed 4 nights

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Service

Staff are widely praised as friendly and helpful, though dining service can feel understaffed and responses to issues vary.

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Maike

12 Apr 2025

Stayed 7 nights

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Remi

25 Aug 2023

Stayed 7 nights

Kristina viktoria

3 Jul 2025

Stayed 11 nights

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Karen

3 Jun 2023

Stayed 7 nights

First and foremost you could not fault any of the staff at this property, all were so friendly and obliging, you were always greeted with a smile and a genuine "hola". You will definitely need a car if staying here if you want to see more of the island. Taxis are available and reception are happy to order one for you. It is extremely hilly and your legs will know abou it. The port is about a 15 min walk away and is full of bars, restaurants, shops and a lovely beach. The apartment we stayed in, although a little bit tired is extremely spacious and has all you need in it (including a washing machine) and the view was lovely. Breakfast is buffet style and caters more on the continental style. They do offer a cooked but not your usual eggs and bacon you're probably used to but its not that bad. You can help yourself to as much or little as you want. There is a lovely restaurant called Alcanada 35 a couple of minutes walk away. The food and staff is fab. Would I stay here again "Yes"

Christopher

20 Dec 2025

Stayed 2 nights

10/10 staff are very friendly & helpful peaceful location spacious and clean apartment highly recommend il definitely be returning Thank you for a great stay

Florian

25 Sept 2023

Stayed 15 nights

Unser Apartment Einrichtung haben schon bessere Zeiten gesehen. Wir waren 15 Tage dort, wir hatten Frühstück gebucht. An allen 15 Tagen gab es das gleiche zum Frühstück, es war ständig die Hälfte leer, es fehlte eigentlich ständig Besteck, Teller, Tassen. Auf Nachfrage wurde es dann von Hand abgewaschen. Die beiden Frauen waren sehr nett und sehr hilfsbereit aber waren komplett überfordert und es war zu wenig Personal für die Anzahl an Gästen.

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Sylvie

30 Apr 2023

Stayed 5 nights

Super emplacement pour visiter l'île, appartement confortable et bien équipé, personnel à l'écoute et sympathique.

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MARIA

24 Nov 2025

Stayed 2 nights

Personal recepción muy amable y eficaz, instalaciones muy correctas y estancia en general muy buena

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Per

11 Apr 2023

Stayed 6 nights

Lejlighederne, personalet og morgenmaden er super godt. Poolområdet og aftensmad er okay. Man skal have bil for at bo der.

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Amit

25 Sept 2025

Stayed 4 nights

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Location

Quiet residential setting near the sea on a hill above Port d’Alcúdia; several reviewers say it’s a bit remote and easier with a car.

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Maike

12 Apr 2025

Stayed 7 nights

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Kristina viktoria

3 Jul 2025

Stayed 11 nights

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Dominik

25 Oct 2024

Stayed 9 nights

Wir hatten eine wundervolle Zeit in dieser Unterkunft. Die Lage auf dem Hügel ermöglicht eine großartige Aussicht auf die umliegende Bucht. Das Hotel liegt in einer sehr ruhigen Umgebung, gleichzeitig nur 1,5km vom lebendigen Port d'Alcudia entfernt.

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Karen

3 Jun 2023

Stayed 7 nights

Lena

11 Jul 2023

Stayed 4 nights

Mysigt boende utanför Alcudia, lugna omgivningar med ett par restauranger på gångavständ från boendet. Många trappor ner till havet så tänk på det. Bra att det fanns parkering vid lägenheten. Bäddsoffan var rätt obekväm att sova i men de andra sängarna var sköna. Plus för att det fanns en diskmaskin i köket och att det ingick ett litet "tvätt/disk-kit". Trevlig uteplats även om vårt läge inte var det bästa - vi hade ingen utsikt men det var en rymlig uteplats med bord, stolar och torkställning. Jag skulle absolut rekomendera boendet men frukosten var tyvärr inte värd pengarna. Mest fikabröd. Men eftersom man har lägenhet är det enkelt att köpa egen frukost på Mercadonan i Alcudia. Det underlättar om man har bil här men det finns buss och det tar kanske 20-25 min att gå ner till Alcudia beach.

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Benedicte

1 Jun 2025

Stayed 6 nights

Vraiment très calme, ideal pour se reposer. Situé en haut d'une colline, donc voiture ou bonne condition physique nécessaire. Petit déjeuner impeccable et diner avec buffet à taille humaine (pas de sentiment de gâchis de nourriture) et régulièrement approvisionné. La villa était très bien équipée avec une jolie vue sur mer.

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Monique

24 Mar 2025

Stayed 5 nights

Wir waren im Februar dort und in dem Appartement war es doch sehr kalt. Mit der Klimaanlage konnte man die Räume nicht wirklich erwärmen. Die Lage ist super,ein Auto von Vorteil.

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Laetitia

19 Apr 2024

Stayed 4 nights

Très bel hôtel, accueil au top, dans un quartier calme avec la mer à proximité

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Thomas

15 May 2025

Stayed 4 nights

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Lina

15 Oct 2025

Stayed 7 nights

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Dining

Breakfast earns mixed feedback, with some finding it tasty and varied while others cite repetitive options, lukewarm items, and poor replenishment; dinner is commonly rated weaker than breakfast.

Related guest reviews

Maike

12 Apr 2025

Stayed 7 nights

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Sabrina

26 Jun 2023

Stayed 7 nights

Wir hatten einen schönen Urlaub. Unser Apartment war gemütlich und die Mitarbeiter sehr freundlich und hilfsbereit. Einziges Manko war das Essen. Das Frühstück jeden Tag gleich und wenig herzhafte Auswahl für Vegetarier.

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Remi

25 Aug 2023

Stayed 7 nights

Kristina viktoria

3 Jul 2025

Stayed 11 nights

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Klaus-Markus

4 Oct 2024

Stayed 7 nights

Das Apartment war sauber eher einfach eingerichtet aber für unseren Urlaub ausreichend. Wir sind viel unterwegs gewesen und waren selten in der Unterkunft. Zum Essen kann ich sagen, Frühstück Buffet sehr gut, Abendessen könnte besser sein.

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Florian

25 Sept 2023

Stayed 15 nights

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Nancy

1 Jan 2025

Stayed 8 nights

The room was fine, property great. I did not appreciate a staff member that serviced our room leaving a cigarette butt on the counter. We paid for the breakfast package. The hot food was rarely hot, mostly just barely warm. No one wants luke warm eggs, hashbrowns, etc. If the items had been hot, the breakfast would be good.

Walter

21 Apr 2025

Stayed 2 nights

Joli établissement avec de belles vues mer, proche de la côte. Le personnel est sympathique. Petit déjeuner très bien et varié, le dîner est nettement moins bien.

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Debby So

18 May 2025

Stayed 2 nights

Loved the buffet breakfast and hassle free check out.

Marco

9 Aug 2023

Stayed 8 nights

Breakfast/Dinner were a total desaster in terms of healthy food. Service though was absolutely fantastic, friendly, quick and solution orientated. Considering the price the accomodation was good.

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Matt

10 Aug 2026

Stayed 4 nights

Nice place to stay, really quite remote so recommend taking a car rather than trying to book taxis. Two very nice restaurants nearby walking distance.

Frances

5 Jul 2026

Stayed 3 nights

We arrived late to fine the hotel locked up. I had completed online checkin in advance and messaged via hotels.com to let them know we would be arriving late but not heard anything back. Hotels.com info stated reception until midnight and 24 hour assistance but at 2315 all locked up and dark. I called the number on hotels.com and got the ough to a central reservation number who were no help. I than called the 'only in emergency' number on the door and got a night porter who told us how to access the apartment. It was a little inconvenient but no harm done. The apartment was good. Good beds, hanging space and good in-room facilities. I liked it. It was clean and had outdoor furniture. We were ground floor and unfortunately didnt have a view but it was quiet and comfortable. Some rooms would have very nice views. The apartment was spacious as was the terrace. Breakfast was pretty good, the selection on the 'treat trolley' varied each day, fresh cookies, doughnuts and cava were what we experienced. The coffee was good. It was difficult to find somewhere to sit in the shade at peak breakfast time but we always managed in the end. Didn't use the pools but looked ok, we rented beach towels we went out for the day. Location is up a hill, we never struggled to find free parking. Overall, I liked it and would go again.

Elizabeth

26 Apr 2026

Stayed 7 nights

If you want to have a holiday here at Easter be mindful that they don’t see it as a part of the main holiday season; more maintance season for them. Half way through our stay the bar was closed. We had areas of the pool sectioned off to paint the area. We had no notification. They had decided to renew all the sofa beds so there were numerous mountains of broken furniture everywhere. On our arrival they were asking €10 per day to park your car. A hidden charge that I didn’t appreciate. Given the location of the complex to amenities, this was unfair. Off site parking was then at a premium, and the grounds empty. I must be not the only one who thought the prices were unjust. But the rooms were clean, laundry renewed regularly. The size of accommodation is ideal.

Lee

23 Feb 2026

Stayed 9 nights

Luvly place. Friendly staff and clean.

Robert

7 Feb 2026

Stayed 4 nights

Staff were friendly, helpful and efficient .

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 19:00

Before 10:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

Have a question?

Instant AI responses are based on hotel information

Prices for upcoming dates

September 2026

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

The front desk is open during the following times:

Monday - Sunday: 9:00 AM - 7:30 PM

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Reception hours vary seasonally. From November-January, the front desk hours are 9:30 AM-7:30 PM; March-April hours are 8 AM to midnight; 24-hour assistance is available May-October.

You'll be required to pay the following fully refundable deposit.

Deposit: EUR 150 per accommodation, per night

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
The property is professionally cleaned.
Contactless check-in and contactless check-out are available.

Fee for buffet breakfast: approximately EUR 12 for adults and EUR 6 for children
Fee for in-room wireless internet: EUR 5 per day (rates may vary)
Fee for wireless internet in public areas: EUR 5 per day (rates may vary)
Airport shuttle fee: EUR 70 per vehicle (roundtrip, maximum occupancy 4)
Self parking fee: EUR 12.50 per day
Crib (infant bed) fee: EUR 7.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
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27	28 $195	29	30 $159