HY BEACH FLATS - INTERNATIONAL

Absolutely disgusting . My room has not been cleaned in 3 days !!!!! Not even made the bed !!!! Or changed the towels !! No water supplied . This is a very bad first experience of Brazil. Not happy and will be demanding a refund

Hotel, location, accessibility, restaurant, wonderful view from the room, shower with good water pressure, everything was excellent. Points that could be improved: the furniture needs to be updated and there is no iron in the apartment, as the hotel has a laundry room and an ironing area.

I found my experience at this hotel to be the most unprofessional stay I’ve ever experienced. Checking in we were redirected to a second property owned by the hotel, which was not made clear when booking. The second property was evidently not as nice as the first, and when we were finally given our room it was left dirty from the previous guests. Dirty dishes and used blankets and towels covered the room, and reception seem lost when we needed a new room. Reception was rude, with the exception of some nice individuals. But overall felt condescending towards our Portuguese. We asked reception for some towels to use the pool, and we were denied. Receiving a comment against soliciting, and how we needed to get approval to use a TOWEL at the pool we had paid to use. The next morning we were woken up at 6am by a horrendous alarm within our hotel floor that continued for over 5 minutes until it miraculously shut off and was never addressed by hotel staff. While the new room we were given was decent and the view was nice, the hotel environment and various other factors listed above discouraged me from EVER recommending this hotel to anyone else .

Beautiful apt well maintained, decorated and clean.

I arrived one day late due to missing a flight. When we arrived they told me they had cancelled my reservation although it was paid for in advance. They sent me next door facility to sort things out after traveling 12 hrs to get to Brasil. The desk staff could have handled the situation better than telling me my reservations were cancelled and letting me figure out things on my own.