When I arrived at the hotel I was allocated a ground floor room and the glass sliding doors onto the small balcony could not be locked. I advised the male receptionist that I could not stay in the room as it was not secure. He deemed indifferent to my concerns and said he was unable to allocate me another room as the hotel was full. He said he would get someone to look at the sliding doors. After 30 minutes no one had appeared. I returned to reception to be told that nothing could be done that evening. I advised the receptionist I would not be sleeping in a insecure ground floor room. 15 minutes later he returned and advised me the room 20 (2 doors down from my room) had miraculously become available. After posted a review of my treatment at reception on Hotel.com I moved into Room 20. The first thing that had struck me about both Room 18 and 20 was the level of noise coming from the pool area (Disco, Bingo etc). I was assured that the music would stop at 11pm. It didn’t stop until midnight every night. This was my fault had I done more research before booking I would have seen the review about “bring your EarPods if you want a decent sleep. The following morning the reception staff advised me I would be moved to a room on the 4th floor at no extra charge. I was very grateful. It was a nice room, safe but just as noisy as the others. Lesson learned read hotel reviews. This is a hotel for families with children and not for individuals looking for a quiet few days in the sun.
When I arrived at the hotel I was allocated a ground floor room and the glass sliding doors onto the small balcony could not be locked. I advised the male receptionist that I could not stay in the room as it was not secure. He deemed indifferent to my concerns and said he was unable to allocate me another room as the hotel was full. He said he would get someone to look at the sliding doors. After 30 minutes no one had appeared. I returned to reception to be told that nothing could be done that evening. I advised the receptionist I would not be sleeping in a insecure ground floor room. 15 minutes later he returned and advised me the room 20 (2 doors down from my room) had miraculously become available. After posted a review of my treatment at reception on Hotel.com I moved into Room 20. The first thing that had struck me about both Room 18 and 20 was the level of noise coming from the pool area (Disco, Bingo etc). I was assured that the music would stop at 11pm. It didn’t stop until midnight every night. This was my fault had I done more research before booking I would have seen the review about “bring your EarPods if you want a decent sleep. The following morning the reception staff advised me I would be moved to a room on the 4th floor at no extra charge. I was very grateful. It was a nice room, safe but just as noisy as the others. Lesson learned read hotel reviews. This is a hotel for families with children and not for individuals looking for a quiet few days in the sun.
