I had a very disappointing experience during my stay at Anezi Tower Hotel. For the entire week in Room 825, there was no Wi-Fi access. From the day I arrived, I repeatedly contacted reception to report the issue. On the fourth day, I was offered a room change; however, the alternative rooms (823 & 817) had exactly the same problem, with only one bar of Wi-Fi signal when tested.When I asked reception if I could use an adaptor to work from the bar lobby due to the lack of connectivity in my room, I was told by two receptionists(ladies) that they’re too busy dealing with a group. I later raised the wifi matter with the manager, Meryeme, who sent Abdullah to assist. Sadly, I found him dismissive, rude and unhelpful. A technician later confirmed that the router is located in the corridor, the signal does not properly reach the rooms. In addition, Rooms 817 & 823 had the same Wi-Fi issues, were dark, had no sea view as paid for, contained outdated furniture unsuitable for working, with no proper table provided. The bathroom mirror was stained, the glass shelf under coffee machine was cracked, cut my finger. I had to make several calls simply to request a late check-out at 2pm instead of 12pm, eventually granted. The restaurant staff and cleaning team were so lovely throughout my stay, and Abdessamad from the night reception team was lovely, polite, helpful, and attentive. Overall I would rate this hotel as no more than a 2-star. Staff are very rude, unfriendly. Avoid at any costs.
I had a very disappointing experience during my stay at Anezi Tower Hotel. For the entire week in Room 825, there was no Wi-Fi access. From the day I arrived, I repeatedly contacted reception to report the issue. On the fourth day, I was offered a room change; however, the alternative rooms (823 & 817) had exactly the same problem, with only one bar of Wi-Fi signal when tested.When I asked reception if I could use an adaptor to work from the bar lobby due to the lack of connectivity in my room, I was told by two receptionists(ladies) that they’re too busy dealing with a group. I later raised the wifi matter with the manager, Meryeme, who sent Abdullah to assist. Sadly, I found him dismissive, rude and unhelpful. A technician later confirmed that the router is located in the corridor, the signal does not properly reach the rooms. In addition, Rooms 817 & 823 had the same Wi-Fi issues, were dark, had no sea view as paid for, contained outdated furniture unsuitable for working, with no proper table provided. The bathroom mirror was stained, the glass shelf under coffee machine was cracked, cut my finger. I had to make several calls simply to request a late check-out at 2pm instead of 12pm, eventually granted. The restaurant staff and cleaning team were so lovely throughout my stay, and Abdessamad from the night reception team was lovely, polite, helpful, and attentive. Overall I would rate this hotel as no more than a 2-star. Staff are very rude, unfriendly. Avoid at any costs.
