Thurgoona Country Club Resort

First of all - this is a motel. Not a hotel as advertised. Checkin - arrived just after 4pm - nobody in reception. Eventually had to go the bar to find staff to check us in. The room we were given was dated and tired looking and not at all like the pictures but as we were only stopping overnight we figured it would be fine. Everything was “acceptable” until waking the next morning and finding the bathroom full of black flies despite all windows and doors being closed. We couldn’t use the facilities and had to throw out our toothbrushes as they had flies all over them. Left immediately and couldn’t even access reception to check out. Had to wait around outside to hand key in to a staff member arriving to work. Sent email requesting a follow up and a refund, with multiple follow ups required for over a week due to lack of response only to be told it was an “environmental issue” out of their control. The club is under major construction which was communicated but it also advised all amenities are still available when they are not as the fitness facilities are closed. The “games room” is also just gambling machines.

Very clean - beautifully designed

Room was spacious, clean and tidy, nice balcony overlooking the golf course. The bathroom and kitchenette looked newly renovated. The pool area and bbq area were also newly renovated, grounds looked lovely. Friendly reception and cleaning staff.

All good

Spotless modern room Great clubhouse and restaurant Will stay here again